Sean Bradford | Page 4

I will forever recommend this dealership. I have gone to closer Ford dealerships, and choose to go further distance to Klaben because of the trust and respect I’ve gained with the people who I have gone to closer Ford dealerships, and choose to go further distance to Klaben because of the trust and respect I’ve gained with the people who work here. I’ve unfortunately spent too much time visiting the service department over several months, absolutely no fault of theirs, and every time I have been treated with care, sincerity, and respect. They have put my needs first every single time, and have stayed consistent in the service and culture they deliver to their customers. They have helped me so much, and I will continue to trust them. Due to the extraordinary support from the service department, I cannot wait to purchase my next vehicle here and experience the same culture in the sales department. The stress that comes with maintenance issues can be overwhelming, but every time Anthony took the reins on providing empathy and support, and always delivered a quick turnaround to get my vehicle back on the road. I cannot say enough good about the experiences I’ve had here over several years. More

by slaney4 Verified Customer Verified Customer

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Mona a fabulous person and professional, and very compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend her without reservation. More

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I had scheduled service work for my F150 for Tuesday 11/4 at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the ph at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the phone calling me to remind me I had an appointment, so I ran the truck down and dropped it off fortunately I'm only a couple blocks away. I thanked Joe for the courtesy call when I saw him 3 hours later he was calling me to tell me it was done. Greatly appreciate the service More

by Berniestu1 Verified Customer Verified Customer

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I felt that the dealership and its staff did a great job. They healed me with getting a great new car for myself. The process was made easy by Luke and the others. They healed me with getting a great new car for myself. The process was made easy by Luke and the others. More

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The team members at Klaben Ford go out of their way to service you. Kim Wolfram is a leader in this field, She takes a personal interest in your situation and does everything to make sure you are taken ca service you. Kim Wolfram is a leader in this field, She takes a personal interest in your situation and does everything to make sure you are taken care of and completely satisfied! More

by dalemorel Verified Customer Verified Customer

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The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. Mona is the best service advisor in the business. More

by tcasto9322 Verified Customer Verified Customer

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Great people, extra fine service, extremely trustworthy — coming back again for next need to car coming back again for next need to car More

by ted.grabowski Verified Customer Verified Customer

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After checking with two different mechanics, I am glad I chose Klaben Ford because, even though the waiting list was long, they repaired my car's main problem at half the price I was given at the other car chose Klaben Ford because, even though the waiting list was long, they repaired my car's main problem at half the price I was given at the other car repair place about two blocks away. After the repair, my car showed "low battery" signals every now and then. When I commented on it, Sean Brad has been diligently trying to contact me to fix the issue, which I appreciate a lot. It has been totally my fault (too much work, and when I am back home, it's too late to call) that I have not called back, but you can see how they do care about their clients. More

by Pedro Antonio Verified Customer Verified Customer

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Charge 3% for use of credit card. Very irritating. Claiming to protect the customer, they won’t accept a personal check. But they will take a debit card where the data will be a part Very irritating. Claiming to protect the customer, they won’t accept a personal check. But they will take a debit card where the data will be a part of the software company data along which will likely be sold. Personal check is safer than a debit card. You are not a small business and should not charge 3% for credit card use. And if you do, you should allow the customer to write a check. More

by newdeltguy44 Verified Customer Verified Customer

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The service dept is outstanding, work is completed quickly and they keep you informed of any delays. quickly and they keep you informed of any delays. More

by Paul Verified Customer Verified Customer

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