Sean Bradford | Page 4

Klaben Ford Lincoln truly understands customer service from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, ke from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, keeping us updated on what was happening with our Focus. Then working with Chris was the best - he is patient, understanding and hard working. He is a great person. And Mr. Klaben sincerely cares about doing what is right and best for his customers. His philosophy about working with his customers carries over in all they do. Thank you!! More

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Sorry this is little late. I’ve been dealing with e Klaben Ford for over 30 years sales and service. So when my wife and relocated to Florida for her work I checked out some de I’ve been dealing with e Klaben Ford for over 30 years sales and service. So when my wife and relocated to Florida for her work I checked out some dealers, well I traveled the 1060 miles back to klaben to have my service and warranty work done to my f250. They treat you as family everything is fix and fixed right. Mike Brandvold is top notch no sugar coating with him he gets to the point and tells if you need it now or can wait. I’ve dealt with over 20 years I trust him with all my cars. Oh shout out to Chris Moldas for helping with mommas car. Thanks again guys. Also thanks to Curt in parts for getting me a few things. More

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Excellent customer service! ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very ho ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very honest and trustworthy!! More

by Sherri S. Verified Customer Verified Customer

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This dealership is unique--and it's for real. Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd fe Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd feel the same way myself. Let's do it." This is genuine; not a manipulation of some sort. Recently, I endured a frustrating and frightening Lincoln recall. In my view, Lincoln dropped a ball or two. Klaben did not. They listened, acted, made changes, diligently kept plugging away. Richard Klaben, head of Klaben Ford Lincoln, pulled together my 8 1/2 years of experience with them one day when he told me something to the effect, "We are all about empathy here. If we can't put ourselves in your shoes and understand problems from your point of view, we shouldn't be in the service business. That's what the foundation of service needs to be all about: empathy." So, there you have it. If you want to thoroughly enjoy your interactions with auto service--even if the car acts up very badly, indeed--buy from Klaben. Look for Mario Palomba. I can't imagine there is a better service provider than he is. Period. You'll find Sean Bradford in Service to be a true professional who keeps on trying on your behalf, time after time--because he believes he needs to get it right. Currently, I've ordered a new Lincoln through Doug Lewin. I think you'll be mighty happy if you give him a call. He's smart, forthright and honest. His attitude toward sales is that it's all about service. Imagine that?! Wow. More

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Klaben Ford Lincoln goes above and beyond what any other service department would do. I have used this service department for my multiple vehicles over many years. Tom Alcorn and Sean Bradford no matter wha service department would do. I have used this service department for my multiple vehicles over many years. Tom Alcorn and Sean Bradford no matter what is happening with my cars have always taken excellent care of them. They are like a part of my family. More

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Very attentive to what is going on with the car. Very accommodating with rental car. Very accommodating with rental car. More

by Ciji70 Verified Customer Verified Customer

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Very convenient and an excellent service option. I hope to continue using this service option in the future I hope to continue using this service option in the future More

by YUNGDJ Verified Customer Verified Customer

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I recently had to have my transmission replaced, and the service team had the most patience I have ever seen while trying to deal with an extended warranty company. I am grateful for jumping through hoops w service team had the most patience I have ever seen while trying to deal with an extended warranty company. I am grateful for jumping through hoops with me in that matter. I would never trust my car and business to anyone other than my Klaben team in Kent More

by fairyrain826 Verified Customer Verified Customer

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Always a pleasure to have my car serviced here. Everyone is friendly and polite. I know the work will be done right the first time. Everyone is friendly and polite. I know the work will be done right the first time. More

by V.SANFORD67 Verified Customer Verified Customer

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This was my first car lease thru Klaben. Wonderful encounter. Bo Stewart is an excellent salesperson. He is so very pleasant as well as very knowledgeable. I definitely will be back. Wonderful encounter. Bo Stewart is an excellent salesperson. He is so very pleasant as well as very knowledgeable. I definitely will be back. More

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