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Sean Bradford
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Sean Bradford | Page 3
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
283 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
6 yrs, 10 mos
Industry Experience
33 yrs, 1 mo
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
283 Reviews
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283 Reviews of Sean Bradford
December 19, 2023
Very friendly and customer focused. Keep you informed of service progress. I highly recommend Klaben. Keep you informed of service progress. I highly recommend Klaben. More
by bstrig
Verified CustomerOther Employees Tagged: Joe French, Richard Klaben, Tom Alcorn, Christine Klaben, Jennifer Bowen, David Klaben, Angela Mazzagatti, Gavin Fano , Scott Burkhardt
Helpful 
December 13, 2023
First,I was greeted with a smile from Sean Bradford and Anthony. I came in with a nail in my left rear tire and I was in and out in a couple of hours. Waiting room was clean and stocked with refreshments. Anthony. I came in with a nail in my left rear tire and I was in and out in a couple of hours. Waiting room was clean and stocked with refreshments. Overall ,a great experience. And special thanks to Anthony. More
by richtrav99@sb global.net
Other Employees Tagged: Roscoe Woodberry, David Mitchell, Anthony Thurman Jr
November 24, 2023
Best service Mike B and Sean always do best and exceed expectations. They are great expectations. They are great More
by JEDWARDS21
Other Employees Tagged: Mike Brandvold
November 24, 2023
Well back from Florida for the holidays needed an oil change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Ch change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Chapman work on my wheels and tires he did an amazing job, that’s why I wait for him does the best work. Sean Bradford made sure it all got done. Funny thing I talked with Chris Moldas and bought a car but that’s another story. More
by Firegav66
Other Employees Tagged: Chris Moldas, Mike Brandvold, Steve Perkins, Curt Conrad, Wayne Smith , Eric Chapman
November 10, 2023
Sean went above and beyond to regain my business. Every aspect was perfect from valet pick up and return, keeping me informed and then follow up. Shelby did call to introduce herself. This was they s Every aspect was perfect from valet pick up and return, keeping me informed and then follow up. Shelby did call to introduce herself. This was they service level that I expected after my very first encounter at Klaben. Thanks again! More
by staci98
October 30, 2023
Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More
by still smiling
Other Employees Tagged: Richard Klaben, Christine Klaben, Louis Polos, Douglas Lewin , Denise Miller
October 19, 2023
They always make you feel like you’re part of the Klaben family. Thank you 🙏🏻 family. Thank you 🙏🏻 More
by Colbertterry23
Other Employees Tagged: Roscoe Woodberry, Mona Crooks, Tom Alcorn, Jennifer Bowen, Louis Polos, Nick Homrock, Curt Conrad, Alisea Kight , Denise Miller, Mike Cooney,
October 02, 2023
The people were Very helpful very thorough, and the work they did speaks for itself. they did speaks for itself. More
by BlackRam14
Other Employees Tagged: Artie Gissinger, Carl Bujorian, Tom Alcorn, Chris Fritz, Curt Conrad, Derek Tenney, Craig Hutchinson, Kristin Bruner, Kody Blake
September 30, 2023
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Shelby Wiley
September 18, 2023
He was very helpful. And kind he knows his job. I would recommend him to everyone And kind he knows his job. I would recommend him to everyone More
by lewistristan906
Other Employees Tagged: Terry Baughman, Mike Brandvold, Carl Bujorian, Tom Alcorn, Justin Russell, Ryan D'Achille, Dylan Becker, Michael Albritton, Brandon Bart
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