Fast and easy - Kassie Phillips
I rate Hendrick cdjr with five stars because they great customer service and all of the sales and managers are very well trained. They make your experience as fast as they can.
Top Reviewed Specialists At This Dealership
Sr. Client Advisor
October 8 - Ckeith002
I’ve given 4 stars just due to the wait time for the buying process. Everyone was nice and pleasant to work with. The only negative experience was when we went to finance the guy told us a payment that was too high for how much we were financing and when we spoke up it actually ended up being 200$ cheaper. This was strange but I’m glad we caught it.
GREAT BUYING EXPERIENCE WITH JACE WEISS - Terry
Jace was very informative and patient. He made sure all our questions were answered and we left with a wonderful buying experience. I would definitely recommend Jace and Landers McLarty.
Certified Sales Consultant
New Challenger - msherbster74
Got my RT!! Danny went above and beyond. Love it! The prices were fair and I will definitely come back! They will find your dream car.
Internet Sales Specialist
Friendly people - Deeds
I was informed about all of the details and kept entertained while the behind the scenes work was done.
Monica Q. and Joe B. were wonderful! I am glad I was paired with them.
Sales & Leasing Consultant
Amazing - Desi
They help me find my new Jeep and very good Customer service , vertical Prices fair Thank you so much for helping me find my cheap
Excellent first time car buying experience! - Brittc
Jason went above and beyond to make my first time car buying experience an excellent one. He made it easy from start to finish. He was honest and up front as well as very knowledgeable to answer all the questions I had. He also took the time to make the experience even more personable by following up regularly and offering assistance with whatever I may need. I would highly recommend this dealership and Jason for any one in the market for a vehicle. I will definitely be using them again in the future. I can’t say enough good things!
Internet Sales Manager
Buy A Car Here Or Don't Buy One At All - JAT
I don't even know where to start......this sales and service staff is the best in the business!! These folks go out of their way to make a deal work, even with a pain in the butt customer - I can be difficult sometimes. Having purchased two trucks from this crew, I believe I can safely say this is my dealership of choice, and you should do the same!! If you find a better deal on your trade and the vehicle you want......buy it.....but good luck with that!!
Great Experience - Greg
Purchasing a vehicle from Clay County Automotive was by far the best car buying experience that I have had in my 30 years of of buying automobiles. All the employees that we met were extremely friendly, they were helpful, and were easy to work with. The dealership had the RAM 1500 that I wanted on their lot and after working with them over the phone, I traveled two hours in hopes of coming to an agreement on the price - I was not disappointed. I purchased the truck I wanted at a great price. I would highly recommend Clay County Automotive without hesitation to anyone looking to purchase a vehicle.
Fast and easy and great service - Tigerman86
I am pleasantly happy about my oil change that I received my only complaint is the having to schedule but that’s not their fault it’s because they are always so busy
Professional from start to finish! - patrickg
I have purchased several cars in the past five years. I purchased a vehicle today for a family member after looking at several dealerships and several cars... Gayle at Jim Burke Nissan and Luke in Finance are awesome! None of the typical "car dealer tricks" of "What can we do today to get you to buy this car." There ended up being a technical glitch but the dealership was quick to realize it and also make it right. Would certainly recommend Jim Burke Nissan. Much different than these major dealerships owned out of state that are soo concerned about numbers that they can't even really listen to their customers.
Such an amazing dealership! - JKG523
Today was amazing! Needed a car today and I'm getting one today! Amira is wonderful and really knows what she's doing to get you set up and on your way. Will definitely ask for her anytime I plan on buying a new car 😄
Service - Jeff2475
Debra was very helpful in getting my problem fixed as soon as possible. I was back on the road quick. I would recommend Brewbaker to anyone.
Terrible service my trucks been there for 3 months - mikektm
I have had off and on trouble with the truck, but back in may I had a throttle control code come up. They told me that it needed a new motor, ( I didn't think so) another month and a half went by. Then said that it needed a new transmission, another month went by. I finally got with Chrysler directly and come to find out that they never put a motor or transmission in the truck. Currently the truck is still there at the dealership. I call and can never get anybody on the phone. I was put on hold for 58 mins before I gave up. I'm not sure what I'm going to do, maybe lawyer time.
Misleading Used Car Sales - Bobs screen
I drove 3 hours to buy a 2015 jeep renegade. It was represented as Q-certified. I could see problems that were not addressed, but I bought the car anyway because it was equipped the way I wanted.
The front tires were bald with the steel belts exposed on the outside edge and the drivers front wheel trim was glued on rather than properly attached with fasteners. It was represented as accident free, but is not.
Jonathan Harris the manager promised to mail me the second key that he didn't have handy. That has never happened. I cannot get ahold of him by phone and he will not return my calls. Nobody will reply to my email either.
In my opinion, they misrepresent their inventory and will not honor their promises. In addition, their Q-certification is worthless.
Great experience! - Sue
No pressure, just allowed me to drive different vehicles to help me make right choice for me. Patti was wonderful and patient with me. Happy!
liars - Disappointed
I was upfront about my situation, already had financing through my credit union, and thought the deal was too good to be true. I drove from Prattville to Tallassee, after reiterating my situation several times,. The battery was dead in the vehicle I wanted, it was out of gas, and the sales manager wasn't there. I wasted a couple of hours in town, waiting for the sales manager to come in. Then they ran my credit, saying I'd given them permission. I didn't; I was an idiot and thought they needed my social to fill out the purchase agreement that was supposedly a done deal. I thought we'd already reached a deal since I had my own financing, AND after giving the salesman ALL of my info including payoff and trade in information, and was just waiting on the paperwork. I asked about it several times. I was then given a significantly higher price. They will say anything to get you in the door, including that the deal was approved, I just needed to come in and complete the paperwork. I would have appreciated honesty; if it couldn't be done it couldn't be done, but I was flat out lied to.
Liers - Volvofan
My husband called and negotiated a price for a car that they had for sale. The man said that they would take the price we offered. There was a leak in the trunk that needed repair so he was checking on when we could pick it up as we lived 4 hours away. The next day, we get a call saying they sold it for cash this morning. We could have paid cash. It was never an issue. My husband had even offered to put it on credit card to lock it down. They are the worst kind of business people and are an example of why people hate dealing with car dealers!!! No ethics!!!!!!!!
You need to be on top of your game,purchasing a vehicle... - It's shamefull
Yes Jason is a good man in my opinion..But the managers are like most greedy...Better pay attention when you go to sign your papers.make sure they give you the quoted price,what they say on the internet they use to get you in and then switch it and try to sneak it by you...Every body is trying to rob the older people nowadays..And we have and do work hard for what we have so people can try to rob you of it.After my experience with them I feel obligated to say something...Don't want anyone else to fall prey to them.Its a shame too...They will have to answer for doing people wrongly in front of the man...I really feel bad for them that they would mislead people just for the disease of greed,If you do wrong it will come back to you...so in my opinion go somewhere else,,I really don't want to associate with people that would do anyone wrong or dirty...and yes it's dirty to do people wrong just for the dollar.KARMA is a bad thing to suffer..By the way I am 61, and they did me dirty,not mad just in disbelief,and I felt so safe there in the beginning....SHAMEFULL
Slow service and they don't seem to care - RICHARD R.
Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). But no explanation and no apology. They don't seem to keep track of customers, and how long they have been there. Don't seem to care. Apparently our time isn't important to them.
Service - Mabarca01
Brandi, our Service writer was great, van was fixed with no issues. Thanks
I have nothing more to say but it would not let me end this.
Very professional, courteous and quick. - Jcochristoph
Professional and courteous and quick.... helped me get back to business without problems or a lengthy wait.... will definitely be them on my short list of dealerships to have my service work done whenever I am in the area
Professional - Davidneelu
Reminder call and text, prompt service and polite. Follow up afterwards. I have been in twice due to recall notices each time professional and prompt.
Great custom service - Paulenaof3
Phillip Reese is the best I would recommend anyone to go see Him and her the best as best can be in buying a car
WOW what a disorganized place - real deal
Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM
For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation.
Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then.
Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived.
Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes.
Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out.
Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point.
I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back.
Its 0930Am now – no response from dealer and my kid is on her way to pick Jeep up
Wondering what is happening there?
Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work?
Lost time on my part – over 4 hours work over phone calls (mostly hold time)
Amount of time to get work performed on Jeep 6 days!
Absolutely no accountability from management apparently
Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently
So, lesson learned on our part – never going back to this location nor any other location that is owned by same, for repair work or future purchase. Basic thought is this – if this was so poorly managed, then the rest of the other locations must be same, and its only dumb luck to get anything other than a bad experience!
Not even getting into the bill itself being well above the original estimate, just happy to have my Jeep back.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
Warranty refused - Bamafan686
I have a 2014 Jeep Wrangler with a common oil leak from oil cooler housing. Took it in for repair and was told the filter cap was over tightened and this is the cause of failure. I have done all my own service and made sure this has never happened. I will never be back to their location and suggest if you do be careful they are out to make a buck above all.
Great Experience! - ricklatta61
We were in and out in less than two hours including the test drive and signing all the papers. All employees were very friendly and treated us like we were friends and family. I can't say enough good things about our salesman, Ryan Morton. We will definately put this dealership at the top of our list when we're in the market for another vehicle!
Very Disappointed. - Sherrie
Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.
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