53 Arkansas Ford Dealers
Shakira took care of any question or concerns I had with - Llg
Shakira took care of any question or concerns I had with sincere kindness when purchasing vehicle.
Top Reviewed Specialists At This Dealership
i bought a 2018 Hyundai Santa fe sport in march of 2022 - Last chance
i bought a 2018 Hyundai Santa fe sport in march of 2022 threw your dealership, and sadly brakes failed and air bags didn't work so it was written as a total loss and paid off this month. i would like another vehicle or a loaner car because i have no vehicle anymore, and want to try you guys again
Very knowledgeable sales staff and fair prices makes this - Jton81
Very knowledgeable sales staff and fair prices makes this dealer a great place to shop.
We have purchased many vehicles from Harris Ford in - rscott
We have purchased many vehicles from Harris Ford in Newport. They are always very helpful and have great service after the sale. Coty took great care of us and helped us find the right vehicle for our needs with no pressure to buy.
Had our oil changed in a quick and timely manner! ... - Randy
Had our oil changed in a quick and timely manner!
Picked up truck, changed oil and brought back on time and - Jeabanathy
Picked up truck, changed oil and brought back on time and in a timely manner.
The salesman I worked with, Caleb Spinks, was very - davehill
The salesman I worked with, Caleb Spinks, was very friendly and handled this transaction in an extremely professional manner. He is a great asset to the dealership.
Great experience Doug was great will do business with Jim - Jefflamkin72
Great experience Doug was great will do business with Jim golden again everyone one was very professional
Great service from Jimmy! - j.alexwilson
Great service from Jimmy! I highly recommend them. Wonderful experience from the entire service department.
As always today, first rate service. - farleydouglas
As always today, first rate service. Miss Jackie always takes good care of me, getting me in when scheduled. I have not dealt with the service techs but they have not left any stains in my truck, always clean when i get it back. I leave things and money in my truck all the time and never has anything came up missing.
Did a good job in a timely manner and explained what they - Daryl
Did a good job in a timely manner and explained what they did and how they did it
Outstanding customer service, the staff were very - Mark_meyers
Outstanding customer service, the staff were very knowledgeable and friendly. I would highly recommend using them for serving your vehicle.
If you custom order a Ford vehicle and want to pay MSRP, - Ethical buyer
If you custom order a Ford vehicle and want to pay MSRP, please do NOT use this dealer. You've been warned!
This is my experience with this dealer. I just want to get the truth out about my experience.
After reading tons of websites and forums I decided to order a Maverick. In August 2021 I went on Ford's Maverick configuration website and ordered a Maverick Lariat Lux Hybrid. The MSRP was 31k. I'm new to my area and randomly selected a dealership close by.
I went to the dealership and asked 2 questions based on my research and reports on Bronco markups.
1. Are you guys going to charge a deposit on my order? The sales manager said, "No".
2. Are you guys going to sell me the Maverick at MSRP? The same sales manager said, "Yes, we will add a dock fee less than 200 bucks".
They copied my DL and I signed paperwork. I was not given a copy. Months later I realized this could be a mistake.
Months went by while I patiently read about deliveries and dealer experiences on the Maverick Chat forums. I also read about Ford's disappointment with dealerships marking up custom orders like mine. I also learned many dealerships are indeed selling Mavericks and Broncos at MSRP. I even learned about Smart Vincent, a dealer tool to see what promos were available during the order process.
Months go by..
My sales person texted me that my Maverick had arrived at the dealership. I told them I was closing on a house in around 5 business days and I was buying it for sure!
I got a text back, "no problem we'll keep it in the showroom til then".
The next day I get a text that the GM was adding 5000 dollars to my vehicle. I mentioned that I was told the vehicle would be sold to me at MSRP. They said that's a decision coming from the GM.
Based on what I had seen on YouTube videos and the Maverick Chat site I called the Ford complaint line several times.
Responses ranged from, "The dealers can do what they want. " to "Ford is penalizing dealerships if they charge over MSRP on custom orders by reducing allocations."
One person on the complaint line even said,"Because of franchise law Ford is limited on what they can do." They mentioned, "try talking to the GM at the dealer".
So that's what I did.
After arriving at the dealership. (haven't closed on my house yet) I politely asked to speak with the GM. My salesperson escorted me to the GMs office and told the GM, "I was just letting the customer know we are adding a market adjustment of 5000 dollars to his Maverick. The GM said and I quote," No, the markup 7500"!
After waiting 8 months only to get sucker punched by the dealership.
Trying to keep my cool I stepped into the GMs office.
I told my story as above, and about the 2 questions I asked.
The GM responded, "We instruct all of our sales people that we don't sell any custom orders at MSRP. If you don't buy it we will sell it for 10 thousand over MSRP."
My response, "Is it possible that my order went in before your instructions to you sales team?" This was 8 months ago.
I also mentioned the recent communication from Ford to dealerships about charging over MSRP on custom orders.
Long story short. He wouldn't budge from 7500 over MSRP until I showed him my text from the sales manager the day before that showed the 5000 markup.
Why am I negotiating a 5k markup?
After closing on my house I ended the truck with the 5000 dollar markup.
Gues what happens next they try to sell it to me at 4.9 percent interest. I had to insist they look it up on Smart Vincent and only then they gave me the 1.9 interest that was on Ford's website when I configured my truck.
Can't wait for the Ford survey.
I've got 5 thousand reasons to expose this dealership and warn others.
Please repost my story.
Love the truck, hate my deal.
We felt that this dealership and our salesman, Ryan - violetsversesJennifer
We felt that this dealership and our salesman, Ryan Lawrence, went to great lengths to make sure we were happy with our purchase and got the exact vehicle we wanted. The whole process from start to finish was a great experience!
Never contacted me with relevant information about my - olivier.sanroma
Never contacted me with relevant information about my inquiry. Kept sending automated follow up emails without addressing my specific needs. Would not recommend to anyone looking for meaningful customer service.
Positively the worse experience I have had with a - Alabama Babe
Positively the worse experience I have had with a dealership. Bennie stated several times 'I will make it right, we want you to be happy' Well I am not happy. There were essentially NO brakes on the car and they knew it as Jose drove the car from Little Rock to my home. Before I could test drive it, he left! Imagine my shock when I drove it and all but ran through a 4-way stop because of no brakes. Getting it fixed cost $2,694 and "Management" and Bennie offered me $600 to settle. The almighty dollar is all they care about, not your safety or make a returning customer. NEVER BUY ANYTHING HERE OR HAVE ANYTHING WORKED ON - THEY DO NOT KNOW WHAT THEY ARE DOING.
They are a really poor dealership. They asked for a... - Felkinscurtis
They are a really poor dealership. They asked for a whole bunch of info had send pictures of my truck just to turn my down on a vehicle that was under 20,000. The staff was not very friendly just overall over priced and very rude
Back in shop for 2018 Escape 2nd visit since picking it - sanndixon
Back in shop for 2018 Escape 2nd visit since picking it up March 2, 2022 for transmission issues that started around 10,000 miles. Kept vehicle from Jan 17, 2022 til March 2, 2022 rebuilt transmission and still not right. I have asked for them to put a new transmission in and was told that was warranties decision not theirs or mine. Ok well have multiple recordings of noise that is being refused repair. I do not recommend doing business with this department. Also no ideal when they will look at my vehicle or when I will get my only transportation back, mechanic behind a week.
Took my truck in for a tune up they broke a plug in the... - babooqueupset customer
Took my truck in for a tune up they broke a plug in the engine block and now wants me to pay $5000 in repairs
I'm reserving a 5-star review at this time pending how... - tabor_freddie
I'm reserving a 5-star review at this time pending how well the service goes on my 2014 Ford focus ST. And let me say, that, I appreciate the mechanic bringing my attention to several issues with my vehicle, but there is still one issue unresolved - the key fob. I want more than anything to have a positive experience with the dealership, and hope that Ford of West Memphis do me good.
They sold me a xxx for a lot of money. They decided after... - John
They sold me a xxx for a lot of money. They decided after everything started tearing up on it that their warranty wasn’t going to cover it anymore. So I will not be shopping here anymore.
SUPERIOR is a good one-word description of this Service - Jerry
SUPERIOR is a good one-word description of this Service Dept. I dealt with Shelby to order the parts plus schedule the work on the cars, and Alex during the repair procedures.
Please keep in mind, I have been disappointed all too often. I manage a fleet of vehicles about 40 miles away from Siloam Springs. We have two Ford dealers located much closer, but they lack the simple technique of "taking care of the customer".
I was impressed with the way that this Service Dept works in conjunction with the Parts Dept. 1) I told them my problem, 2) they took the info on the car, 3) ordered the part, 4) scheduled me to bring it in, and 5) completed repairs above my expectations. Wow, what a concept! Attention: "All Other" Ford Dealers--- This is how you do business!
The folks in Siloam Springs should not take this place for granted... they are a local treasure! Thanks and keep up the great work!
Our family has bought numerous vehicles from Ross Ford... - B. Orman
Our family has bought numerous vehicles from Ross Ford from 1992- 2021. My next purchase will be the 2021 Ford Bronco Badlands Edition. It will also be purchased from Ross Ford!
I called to get price for transmission service/flush for... - RICK A
I called to get price for transmission service/flush for my 2016 F150. Service manager told me price of $250. Clay Maxey Ford in Harrison charges $190 for the same service. I told the service manager this and asked for a price match. He said that he doesn't care what Clay Maxey does and wouldn't price match.
Whatever happened to customer service? For $60 difference (25%), I will go to their competition.
This dealership name is now Karl Malone Ford Lincoln. I... - MGGARRETT56
This dealership name is now Karl Malone Ford Lincoln. I was there to have my oil changed and tires rotated on my 2019 Ford Expedition with an appointment time of 1:00 pm. After two and one half hours the service advisor told me that they realized there was an update due on the computer system and they had moved my vehicle to a bay with computer access and had forgotten it was there. After another 45 minutes he came back and said they were finished. I really was not upset about the wait, but when I went to get in my vehicle I realized someone had been in the driver's seat with oil on their clothing, which ended up on my white leather seats-actual ford color is "med ceramic". I went back in and told them and they did come out and try to use a spot cleaner on it-but to no avail. I now have a permanent discoloration on my seat! If the employee would have just taken the proper precautions this would not have happened! I do believe that the service rep, Lewis Simpson, is doing a good job, but he needs to talk to his employees about how they handle getting in and out of the customer's vehicles, to keep this from happening.
CANDY LEE BEST SALESMAN EVEERR!!!!!! - SHANTARA GRIFFEN
I HAD A GREAT EXPERIENCE AT HOPE AUTO, I WENT IN THINKING I PROBABLY WOULDN'T GET APPROVED FOR ANYTHING BECAUSE I'VE BEEN TURNED DOWN IN THE PAST BY OTHER CAR LOTS BUT I WANTED TO GIVE IT A TRY ANYWAY AND IM GLAD THAT I DID !! WHEN I WENT INSIDE THEY WHERE VERY FRIENDLY I WAS GREETED AND ASK IF I NEEDED ANY HELP CANDY LEE HELPED ME GET APPROVED FOR A 2016 CHEVY MALIBU PRICED AT 13000 WITH 58,000 MILES FOR 310 A MONTH WITH A 1000 DOWN PAYMENT. I ALSO HAD MY TWO DAUGHTERS WITH ME AND THE STAFF WHERE GOOD WITH THEM WHILE I DID MY PAPERWORK THEY OFFERED SNACKS AND DRINKS I 100% RECOMMEND HOPE AUTO AND CANDY LEE AS YOUR SALESMAN SHE IS NOT PUSHY AND DID EVERYTHING I WANTED AND MORE #THANKSHOPEAUTO
They never responded to my request for information - LStofer417
They never responded to my request for information regarding the 1994 Geo Tracker I was looking into.
I had not bought a newer vehicle or arranged financing in... - Jgillean22
I had not bought a newer vehicle or arranged financing in many years. Katelyn was very helpful with every step of the process. I appreciate the professionalism that she demonstrated to me and am grateful for have a new-to-me truck! Thank you Katelyn!
Friendly staff and we really appreciated the way Stacy... - mdcequipinc
Friendly staff and we really appreciated the way Stacy King took care of us and our needs.
It was the one in Springdale. - Aaaaaa
It was the one in Springdale. I went back the day after seeing the truck because I was going to get it sign any paperwork needed. Another salesman not the one that helped me intially told me it was getting the oil change to come back Friday he said “the deal is done it’s yours! The truck will be here tomorrow”. Went back the next day and it was sold. Going to dispute the credit inquiry.
McLarty Daniel Ford