84 California Kia Dealers

I take my car to Kia of Irvine and the service person is - Carol Glass

I take my car to Kia of Irvine and the service person is Brad. I always try to get him. He goes over and above . Brad has been the best. Brad always gets back to you and let you know what’s going on. Kia is lucky to have him as an employee.

Very helpful and kind with me , I was treated with - Ed

Very helpful and kind with me , I was treated with respect and honesty. Thank you Kia

Absolutely unbelievable experience with the loaner - christibarnas

Absolutely unbelievable experience with the loaner department at Kia of Roseville. I purchased a brand new car from them and literally within a week or so had to bring it back for window tinting. While they had my car, they gave me a nice, newer loaner vehicle, which I appreciated. I had the loaner for less than 24 hours. During that time I had to pick up my kids from school, and my small puppy rode in the car briefly. When I returned the vehicle the next day, the loaner department turned around and charged me $300 because there was a small amount of puppy hair in the car. Not damage. Not stains. Not anything excessive. Just a little dog hair that could have easily been vacuumed in a few minutes. Instead, they claimed they had to send the car out for a full professional detail and passed the entire $300 bill to me. To be clear: this happened about a week after I bought a brand new car from them. Charging a new customer $300 for a tiny bit of pet hair after less than a day of use is absurd and honestly feels like a cash grab. This completely soured what should have been a positive new-car experience. If this is how Kia of Roseville treats customers right after they buy a vehicle, I’d be very cautious about doing business with them. A little basic customer service — or even a simple vacuum — would have gone a long way.

Everything was very good, the employ that help me was the - mrmike6699

Everything was very good, the employ that help me was the best and easy to work with. she made me feel comfortable , she was very knowledgeable, and was able to answer all my questions and concerns.

Leased a new EV6 today and was taken care of by Jonathan - Bjam07

Leased a new EV6 today and was taken care of by Jonathan Roots. He was extremely helpful and down to earth. Very knowledgeable about the vehicle and was pleasant to chat with. Manny was also great and helped work out a comfortable deal for everyone.

Please don't buy a car from this dealership. - jim

Please don't buy a car from this dealership. A few weeks ago, we experienced an incident that apparently led to the firing of a Sales Manager. The Sales Manager called my wife and said in part "I know where you live. I am going to come there and split your husdand's skull wide open'. Seriously. The dealer won't help me protect myself and my wife. They told me the Sales Manager was let go and was very upset when he left but won't give me any additional information. There are a lot dealerships, please go to one of the other dealerships.

Subject: Thank You for Exceptional Service Dear David - Pro1gary

Subject: Thank You for Exceptional Service Dear David Choi, Cooper Choi, Jacob North, and Jeff Burgess, I want to personally thank your team at All Star Kia for the exceptional assistance and professionalism you showed. After my fiancée’s 2026 Kia Sorento EX (VIN: 5XYRL4JC6TG412730) broke down on the way to a special event, Riverside Kia gave us a frustrating runaround. Your team stepped in, resolved the situation promptly, and demonstrated what true customer care looks like. As a Service Manager in the automotive field, I can attest that your communication, follow-through, and professionalism are outstanding. Because of your support, a 5-star review is forthcoming. We remain loyal to All Star Kia, and I have referred numerous friends, family members, and customers to Cooper Choi for sales due to consistently excellent experiences. Jeff Burgess, your leadership clearly shows in how your team treats customers. Unfortunately, the lack of response from Kia representative Alberto Perez and no follow-up from Riverside Kia’s Ron Aiken has been disappointing. Even today, we discovered the business was closed when we were advised the vehicle would be towed, and now we must wait until Monday. While goodwill policies are standard at reputable dealerships like Kia or Honda, the lack of response in this case is truly unfortunate. Experiences like yours highlight the difference between dealerships that shine and those that fall short. At the end of the day, it’s about experience, not just price. Your team truly makes All Star Kia stand out. Thank you again for making a difference. Sincerely, Shawna Marie Acosta Gary Hidalgo Email: hidalgogary@gmail.com Phone: 909-239-7080

I went in with no expectation to purchase a vehicle. - icoria31

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

Very very very very very very very very very very - ggonzales56

Very very very very very very very very very very excellent exceptional excellent customer service very good service and good communication and great customer service and good customer care

Very courteous staff and prompt service. - evan

Very courteous staff and prompt service. always accommodating and met the needs of the customer

At Winn Kia you Lose: I was in negotiation to buy a - LoserAtWinn

At Winn Kia you Lose: I was in negotiation to buy a vehicle at Winn Kia on Jan 17th, but was informed that I would have to pay for LoJack, which was not included in the negotiated price. California law prohibits dealers from conditioning the sale of a vehicle on the purchase of add‑ons or accessories. These products are optional, even if pre‑installed, and cannot be required as a condition of sale.  Fortunately for me, they put their demand in writing: "Yes, you are right about it not being a mandatory condition, however to complete a deal at this time the products would need to stay on the vehicle for us to accept any type of offer." Please note that, if this dealership has sold you add-ons you didn't want, or even if they told you that you needed to pay for these add-ons and you passed, you can report this to the CA Attorney General's office. To report a car dealership to the California Attorney General (AG), file a complaint online through the Public Inquiry Unit at: oag.ca.gov/contact/consumer-complaint-against-business-or-company by submitting a detailed description of the fraud or deceptive practices, dates of transactions, and dealership contact info.  I will be doing that and including the entire email chain in which Winn stated that they "can not remove those ad-ons." It's important to report any of these illegal conditions to build a case against the dealer. Also, if you feel that you were duped by Winn Kia, you can also contact a California attorney who specializes in auto dealership fraud such as hidden fees. Google will provide you with many names. BTW, installing LoJack on a Chevrolet Bolt EUV is generally unnecessary because the vehicle comes with built-in OnStar connectivity, which provides stolen vehicle recovery services. While LoJack offers extra tracking, it is often viewed as a high-markup dealer add-on that duplicates existing, often included, technology.

Brought my car in for a serious safety issue — it - Yllek157

Brought my car in for a serious safety issue — it randomly shuts off while driving and idling. This is the SAME problem that was supposedly repaired under warranty less than a year ago. Their response? “Nothing is wrong with your car.” Meanwhile, the engine stalls and I have to turn the key completely off and back on to restart it — which has happened while I’m on the road. That is not normal. That is dangerous. Instead of taking it seriously, doing a real diagnostic, or acknowledging this as a repeat failure, I was brushed off and told to call a manager later. No urgency. No accountability. No concern for the fact that a vehicle shutting off in traffic could cause an accident. If your car has an intermittent problem, especially one tied to a prior warranty repair, be prepared to advocate for yourself — because this dealership will default to “can’t replicate, nothing wrong” and send you on your way. Incredibly frustrating experience and very disappointing handling of a legitimate safety concern.

There are good because I like them and ther good thx for - Jacksonf

There are good because I like them and ther good thx for sale man name John

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

The customer service was great and they had quite a bit - Mak

The customer service was great and they had quite a bit of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The finance person was also willing to work with us on lowering the monthly payments without having to sacrifice the 10 year warranty and 4 “free” oil changes per year. I would highly recommend this location if you are looking to buy a Kia.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Iam not a fan of dealerships but working with Alex in the - Dominic Espinoza

Iam not a fan of dealerships but working with Alex in the service department has been an amazing experience she kept me informed thru the whole warranty repair process and made my experience great! I will definitely be coming back to this dealer as along as Alex is there !

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

Restoring my faith in car dealers! - Mark

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough!

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

I should have trusted my gut when I did not purchase my - Erik and Brian

I should have trusted my gut when I did not purchase my vehicle from Kia of Concord. We were turned away from test driving a vehicle and drove over and hour to purchase in a different city. For convenience we decided to get our service at the local dealership. Kia of Concord performed a standard service (Service Contract Purchased Prior) charged without authorization after promising advance notice. The cashier and service advisor Darius acted professionally and tried to help. Sebastian, the General Manager, deflected blame to the owner, took zero responsibility, and demonstrated a complete lack of leadership or basic customer service. It is also important to note that Concord Kia has extremely higher charges when servicing your vehicle in comparison to other Kia Dealerships. I suggest doing research prior to bringing any vehicle to get serviced and Concord Kia,

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours

ooking through the reviews it seems like this dealership - SIRIRISHWELCH

ooking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven’t even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can’t miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security.

Warning do not use this dealership. - MJK

Warning do not use this dealership.Bait and switch. Was told that every car comes with low Jack. As well as pulse At the end of making our deal, I did not receive the low Jack, as promised in the original agreement and in financing, they tried to persuae. You to get the platinum warranty, along with them. Platinum, synthetic oil. I was able to negotiate a deal which I paid cash on so I did not finance a warranty. However, they said they would be giving me a code for the load Jack, and it was not even on the car and afterward in the car. I asked, well, how does the low Jack work? And my sales agent stated that they should have gave you the code in finance. I walked in, talked to the general manager, and she replied to me that there's no money in the deal that that was negotiated. However, my salesperson stated that it was. looked at arthur he replied sorry he put his shoulders up in the air and stated "I don't know what to say. She's the boss." Please do not use this dealership, as they will defer you and take your money. This was on May 5th 2025 They also made up additional fake emails on the contract and warranty that i'm still today.Pursuing to have them, change and have not done so yet. At at the moment. Shame on me for not asking the question. Prior to signing the contract. I do understand I have a 3 day period which they might get this car back today. I just want to warn people out there to be careful and do their homework as I spent over 6 hours at the dealership and purchased several cars and trucks over the years. This is the worst experience i've ever had. PLEASE TAKE THIS INTO CONSIDERATION WITH DEALING WITH THIS DEALERSHIP.

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive