Great place to buy at - DVelazq2015
Patient Friendly staff was willing to look around all day at many different makes and models of vehicles trying to find what I liked best and get everything I wanted into one vehicle while staying within my budget. Fantastic job guys. Keep up the good work.
Top Reviewed Specialists At This Dealership
sales and customer care
Very nice experience, easy to negotiate - JLYONS37
The people at Roseville Kia were very nice and it was a pleasure shopping for our new cars. Very stress free and we got concierge service.
General Sales Manager
Great Salesperson - Teri
Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.
Kia Sales Professional
Used Car Manager
Erik Was very professional honest reliable thank you - James1989
I recommend this place to 1st time buyers It's a great way to Start. Have any questions they always have solution. Also they have a area for children which is amazing stress free environment
great service from an informed team - marcapra
Every time I take my car in I am treated politely and they shuttle me home and back again in a timely manner. I love these people!
Fleet & Internet Sales Director
Sales Team Leader
Painless car purchase - Newcar2018
Farhad went out of his way to make sure I was taken care of. He even picked me up and made the whole process painless.
service - ptp4
fast and friendly service. mike in service is awesome. got in and out of there in less than an hour. I look forward to coming here, cause I know I'll be taken care of.
Great sales experience - go2ucla
I had a great buying experience at North County Kia. Cam Croft, my Internet Sales Manager was extremely courteous, very helpful and knowledgeable. I got a brand new 2019 Kia Forte S and he made things happen. From the moment I spoke with him over the phone to the time I picked up the car, Cam was extremely responsive, very professional and courteous; he also treated me like family. Cam got me an awesome deal which could not be touched by any dealer. I am thankful to experience such great customer service. Michael in Finance was excellent as well. He treated me with the utmost’s respect and knew his stuff. If you are shopping around for a Kia, go talk to Cam. He’s the guy that will make things happen and you won’t be disappointed. Than you guys!
Sales and Service - kialover
I have found the Sales and the Service departments to be professional and kind for many years. We have our 2nd and 3rd Kia vehicles and will probably stick with Kia, partly due to the Folsom Kia Dealership.
New vehicle - QueenMary
Fernando was great he found the perfect vehicle and was patient in showing and making sure we understand how things work in the vehicle 🚗
Kia in Manteca ire the best salesmen to the service department. Russ in service always make sure you get your maintenance done on time.
The cream ALWAYS rises to the top!! - charb
I very rarely take the time to write reviews but I felt it very necessary to make the effort in this instance. I was a claimant in the recent Audi diesel scandal and I decided to have Audi buy the car back. I wanted to move into a plug-in to save on fuel costs and all obvious perks and rebates. I chose the Kia Optima with tech package.
My first stop was to Concord Kia where Johnny Rocket was friendly but he tried to really capitalize on my inexperience and took advantage of it by offering me a HORRIBLE lease package and he made out that the car I wanted was the only one available in the area . Since I was so green, I was offered a lease with an UNHEARD of downpayment of $6700 and sizable monthly payment. I should have done better research, so I decided to do a little more digging. I actually bought the car and signed all paperwork BUT I DID NOT TAKE DELIVERY. Since I was approved through Kia Leasing, I decided to check out other dealerships and I started by speaking directly to the finance and sales managers. I posed the same statement to both and that was, "I am already approved through Kia give me your best lease offer right out the gate and I will go with the lowest bid" The first dealership I called was Nicholas Park Kia in San Leandro. I spoke to Nick C and I asked him what his absolute best package was and he BLEW THE OTHER KIA DEALERSHIP out of the water within minutes. I had forewarned him that I am shopping with other dealerships and if they could beat it, I was going to the lower bidder. This young man showed much integrity and he put his money where his mouth is, he cut my downpayment in half AND lowered my payment. He even sent me the proposal which many dealers refuse because they obviously don't want you price shopping. He didn't care he knew no one would beat what he offered.
My final conversation was with the Finance Manager at Stevens Creek, and his name was Mark. Unfortunately, he was the classic stereotypical car salesman. I asked for his best shot and I explained that as a tenured sales professional myself, I do not like to be sold, I just wanted his best offer because he only had the one shot. Once he gave me the "offer", I politely thanked him. He stopped me and asked if we had a deal and I told him no because I had gotten a better proposal elsewhere and OF COURSE he started back pedaling and doing that unnecessary song and dance of how he was gonna put his job on the line, but he would drop lower to meet the price. At the beginning of the conversation he mentioned his general manager was in the room with him, two minutes in he said he had to go ask his GM. It was a ton of game playing that I simply prefer not to deal with. I really wanted to make a relationship with a dealer where I would be comfortable taking my car there for servicing and where I could return and purchase future vehicles. Of the three dealerships, I would go back to Nick and the crew at Nicholas Park Kia every single time. He was honest and played no games, he came out the gate with an offer I couldn't refuse. He was a super straight shooter and I really value that highly. His boss Allen was tough but he is really a softy on the inside. He was really sweet and threw in maintenance too! I wanted to write a comparative review because I felt it would be most helpful. Concord was kind but they really tried to take advantage of me. I should have done better research so I won't fault them for that. Stevens Creek was extremely slimy. After all of Mark's game playing, and after I made it clear that I would not even purchase a Matchbox car from them, they had two new salespeople call me on two seperate occasions and they acted like they had no idea that I had already said no and that I meant it. I don't have time to play games and that's why I chose Nick. I will answer any questions and supply photos of my new automobile if necessary. This review is NOT about sending clients to Nicholas Park this is simply my experience.
The best dealership I’ve been too - Kiababe2018
Me and my husband went in on Easter to upgrade our Kia Soul to something new ! I have to say the guys in financing were amazing 😉 ! We walked out less than two hours with a brand new 2018 Kia and we couldn’t of got a better deal !! Thank you to the guys who helped ! Carlos , Chris , Mike , and Greg who made it all happen !!!!
People made me feel very comfortable - Ml1024
My questions were answered did not have to wait for help. The persons who helped were very nice and knowledgeable. Because of such a positive experience I would share with my friends and family this facility.
Alvin Alabama is.the man - Ku12
Kia Carson is the place to go thepa3 ppl will take good care of you please see Alvin Alabama he takes very good care of u and your situation your in very good man good bless his heart and be with him
Great Experience - Jordy827
I want to thank the Vallejo Kia service center team, my experience there was great. Everyone was very friendly and my oil change and tire rotation didn’t take them long at all. I really appreciate the car wash as well and I will definitely be only returning to the Vallejo Kia anytime I need anything done. Thank you guys again
THREE HOURS FOR OIL CHANGE - DJ
So, I brought my car for an oil change on a Saturday. Customer service was rude, and it took three hours for a simple service. I don’t know, but if you have extra time to waste, then by all means take your car to Kia Huntington Beach.
Awesome - Stefca37
I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.
Nightmare after Nightmare - Justin Prater
Where do I start. Few months after buying KIA car started making noise. One rattling near dash and another near passenger. They said they fixed it it was the struts. Nope noise still there. Month goes by they said they fixed it. Had the nerve to say struts again NOPE noise still there. Another month goes by 3 months now they said they fixed it YES turns out loose door hinge on passenger. Another rattling noise near dash been in 4 times to fix that noise separate noise. Went in for an oil change they forgot to put oil back into the vehicle. Items such as phone charger and cologne been stolen and key lock.
Poor customer service!!! - Sadly
Your people need to be trained on how to provide customer service!!! I pulled up in the service driveway and waited 30 minutes to talk to someone. The young girl behind the counter practically ignored me while we were talking and started talking to someone else!!! So I just walked away before I made a scene. I guess after I told her I didn’t have an appointment she wasn’t interested in anything else I had to say. I could have made an appointment or conversed about other options but her rude manners I didn’t appreciate. The day is 9/26/2018 the time spent was from 4:40 PM until 5:15 PM. Talking about herding people like cattle...they got that mess right!!!
Super easy with no pressure - Wayland128
Easy going and friendly salesperson (Mo). Not pushy at all. Knowledgeable. The manager Ray we met also was not pushy and was super friendly. Same goes for the finance guy Jason. Overall, I didn't feel like any pressure was applied. They had a nice car on the lot and tried what they could do to help me purchase it.
From Rhonda Hunter - Rhonda 1450
I was pleased with the team!! I helped my son and new bride buy a car. I'm long distance as well. Very professional and nice people to deal with!!!! ??💜💓💓
Great customer service - snyds31
David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.
DO NOT LEASE Kia - threefedaks
DO NOT lease a Kia if you are active duty military. We leased our Kia from Weseloh Kia last year, and the dealership seemed great at the time. However, recently we moved and needed to switch tags from state to state for the leased vehicle. The national Kia office has been a nightmare to work with as they have a 2-3 day turn around for faxes and a 10 day turnaround to get your title. I reached out to Weseloh Kia in Carlsbad to see if I could get any advice or help, and the lady that answered the phone refused to let me speak to a manager. She transferred me to 3 voicemails, and I didn’t receive any return phone calls for over 24 hours. I called back and demanded to speak to a manager, and she transferred me to the Chevy manager (not Kia 🙄). He said he couldn’t do anything, and there is nothing they can do after a vehicle is sold to help. He said he would transfer me back to the Kia manager because apparently he was actually on site, but he hung up on me!!!!! I cannot begin to explain the level of disappointment I have with Kia customer service nationally and locally. If you are serving in the military or move frequently, do NOT lease a vehicle from Kia. Their finance department has the WORST customer service that I have ever dealt with in my life and apparently it runs throughout the corporation. I cannot understand how it takes a business 3 days to fax a document in 2018?!? I called to try to confirm that they received my fax for the request to even send the document, and they said it also takes a few days to receive my fax in their system!!! So it takes a few days to receive a fax and 3 days to fax a document.... so 5-6 days to completes task that takes most individuals 2-3 minutes!?! Kia runs an extremely inefficient business model. I cannot stress enough... please do NOT lease a vehicle from Kia without reading more reviews online about the complaints with their titling and finance department if you need to move frequently. Unfortunately, they are not a military friendly company and their customer service is terrible nationally and locally after you purchase the vehicle. They are great salesmen, then they leave you to hang out and dry after that. Do yourself a favor and go to Mossy Nissan in Oceanside. We had great customer service from the sales department and service department for 4 years!! They didn’t just sell me a car, not return phone calls, and have the manager hang up on me 😳
Enjoyed the experience. - OldSoul
Personable, friendly and we'll informed staff. No pressure sales, just open and interested in trying to match the right car to our lifestyle and budget. From start to finish, our experience was easy and comfortable, and we are happy to be part of the Concord Kia family - Don & Karen Nelson
Outstanding - RJ
My wife & I received a great deal on a Kia Soul EV. They worked with our credit challenges & no money down. Awesome staff!! I am very Satisfied😀
They didn’t honor the negotiated price agreed-upon - Sl53
I live 30 miles away from this dealership and negotiate the terms down payment, monthly payment, out the door pricing. The sales manager agreed to the terms and said to come in. When I did everything got confused supposedly and the pricing went up $55 a month. I appealed to the general sales manager Hiro And explain I had a verbal contract in place but nothing changed. I wasted three hours of my time and 3 gallons of fuel for nothing. Not an apology! They have no shame and basically don’t care what they have promised once you get there. By the way the place is a small hole in the wall dealership with not much to offer. I guess you don’t have much to lose when you’re a small dealership that prey on customers.
THE SALESMAN THAT CAN HANDLE THE DIFFICULT - DAVE P.
BILL WEEKS TOOK ON THE TASK OF GETTING ME EXACTLY WHAT I WANTED. I LET HIM KNOW IN THE BEGINNING WHAT I WAS AFTER AND I WANTED NO MORE OR NO LESS. BILL WAS ABLE TO FIND THE TRUCK I WAS LOOKING FOR. I HAD TRIED TO WORK WITH THREE OTHER COMPANIES, NONE OF WHICH TOOK ME SERIOUS. THANK YOU BILL. THE FINANCE PERSON WAS VERY GOOD AS WELL, SORRY I CAN'T REMEMBER HIS NAME.
DONT GO !! Terrible after sales service - Blue
Purchased new 2019 Kia Sorento, car was filthy and not detailed at time of test drive , after purchase they told me they had lust second key and would send me one next day in the mail . That took another week and I had to take to my local dealer to get it programmed. Very very poor , will not be back and would not recommend to anyone ....
Customer Service - Dishearten
My recent visit has left my quite disappointed. There is. no professionalism in manager. I will never go to that dealer. There are still unresolved concerns. I spoke with Shawn Svc Mgr no help! When asked for the GM, I spoke with Marci who I found out was not and again no help whatsoever! I tried to speak with Herbie was supposed to be the GM not available when I told the receptionist
It was a complaint. Again, I don’t know if he really is the GM. I’ve left several messages to no avail. He doesn’t have the common courtesy of returning a customer’s call. HORRIBLE! HORRIBLE!
WORST DEALERAHIP EVER - Steph209
This is by far one of the worst dealerships in the northern california area.Nelson my sales man was a joke they ripped me off told me i was getting a truecar price and doctored it up to make it sound like such a great deal when really all they did was jack the price right back up to where it was my salesman offered outside of the deal to pay for tent on my windows and when the day came to do the windows he was no where to be found, so i call the dealership and get the GM his name is MAX he was just as bad as his employees rude, unprofessional, and Threatening. After all the back and for finally max offered to pay for my windows after having the car 4 weeks almost. they make me a appt. Where the guy would come to my work and do the tint for me but when i call kia to get his number they didnt not answer the company phone and when they did would leave me on hold for so long i would have to hang up and call back this place is a joke dont buy a car from them they are all nice at first but once you buy the car they basicly blow you off they are all in it for the money and could careless about returning customers. FYI MAX AND NELSON CUSTOMERS COME FIRST AND WITHOUT CUSTOMER YOU WOULD NOT BE IN BUSINESS START TREATING YOUR CUSTOMERS WITH RESPECT AND KNOW THAT OUR TIME IS IMPORTANT. I will not be returning.
John L Sullivan's Roseville Kia