Jimmy was very helpful and directed me to what had to be - Grace123
I have gave this rating because of the service and guidance of the service rep. Jimmy, His informing me of what needed to be done and to bring my car back for a recall that needed to be done and he was very helpful and caring
Amazing! - DeannaR.
I had the best experience at this car dealership. Everyone was so amazing. I went in looking at a used 2015 kia soul and left with a 2018 kia soul for a comfortable price. I am in love with my car. They really went above and beyond to help me make this a reality.
Top Reviewed Specialists At This Dealership
Hands down best car experience! - KellyMarie
Made the process 100% times easier! Can't thank DCH Kia enough! You all are straight AMAZING!!! Hands down best car experience I've experienced!
Fleet & Internet Sales Manager
Sales Team Leader
The Best Team - Gportillo
I just want to say THANK YOU SO MUCH “DAVID ABDULLAEV “ and team for help me to buy my new car is one of the most kind and very sincere sellers of 10 auto centers that I have visited have the same kindness that he and Galpin Kia team has I am very happy and honestly It was a great help AGAIN Thank you David I really appreciate it..
"GOT INTO A NEWER CAR!" - Daniel and Ola Beirne
My sister recommended this dealership to me. I didn't have any coupons or such, but they were able to work with myself and my husband in getting into a used car. Our Internet sales Madam is Lynette and we love her to death! We appreciate all the help she rendered during our visit to her dealership. Also, she made us comfortable with our first brand new car purchase. Truly grateful to have her and we have build a friendly relationship in the process.
Thank you for your help and trying to get the best deal for our payments. We didn't think we can get into a beautiful brand new car! 2016 Optima with only 26 miles and on a lease. You can't beat that! Anyways, thank you all for your service and we look forward to seeing y'all again in 3 years of our lease.
Daniel and Ola Bernie
honest fair review - stevetheguy6788
bought a used car last sep. took 4 months, multiple trips to them (they kept lying saying its already done) & then to DMV (while dealing with a newborn & even had to take a day off just for this to wait in line at DMV for 4 hours to be told not only the car is not registered to me but not even registered to the dealer) to finally get them to send the registration. while at the DMV I got the dealer complaint form & filed it. too many complaints against a dealer's license & they're gonna have a problem. this is all in addition to the fact they day we went to buy they didnt seem eager to show the car to us & took half an hour to find the keys AND WHILE SIGNING THE PAPERS I NOTICED the the mileage went up by 3k. explanation? o well, it was sold & returned to us but the AD wasnt updated. service department is great. honest fair review
Excellent Sevices - Hai247
When I stopped by here I didn’t know what kind of car I should to buy. Mr. Jun took me look around many cars and explained very clearly. He is very friendly and professional. Next day I came back doing paperwork and I got my car yesterday.
NO WAIT - sanger22
I TOOK MY CAR IN FOR SERVICE WITHOUT A APPOINTMENT AND STILL TOOK LOOK TO FIND A PROBLEM, AND QUICK FIX, THANKS. I WOULD RECOMMEND IF YOU NEED WORK DONE.
Great Service - Christinakia123
My car has been burning oil very fast. I brought it up when I came in for a service and they were proactive about wanting me to come in every 500 miles for a consumption test. I work far and that is not ideal with the hours of operation but they made sure a service tech stay later so my car could be seen.
My previous visit was pleasant as well. They brewed fresh coffee and made everyone waiting feeling comfortable. My car was also washed and that was a nice surprise.
Best ever - Mary Waahila
I bought my Kia Sedona 07 years ago and had nothing but the best of Care Service friendship that a customer could ever ask for and I will be back cuz it will be my third Kia and Max is my service guy
Awesome - Mbibby2310
Everyone was helpful and honest. Everyone took their time talking with me. Helped me set my car up. Explained everything in great detail. I was very comfortable.
The cream ALWAYS rises to the top!! - charb
I very rarely take the time to write reviews but I felt it very necessary to make the effort in this instance. I was a claimant in the recent Audi diesel scandal and I decided to have Audi buy the car back. I wanted to move into a plug-in to save on fuel costs and all obvious perks and rebates. I chose the Kia Optima with tech package.
My first stop was to Concord Kia where Johnny Rocket was friendly but he tried to really capitalize on my inexperience and took advantage of it by offering me a HORRIBLE lease package and he made out that the car I wanted was the only one available in the area . Since I was so green, I was offered a lease with an UNHEARD of downpayment of $6700 and sizable monthly payment. I should have done better research, so I decided to do a little more digging. I actually bought the car and signed all paperwork BUT I DID NOT TAKE DELIVERY. Since I was approved through Kia Leasing, I decided to check out other dealerships and I started by speaking directly to the finance and sales managers. I posed the same statement to both and that was, "I am already approved through Kia give me your best lease offer right out the gate and I will go with the lowest bid" The first dealership I called was Nicholas Park Kia in San Leandro. I spoke to Nick C and I asked him what his absolute best package was and he BLEW THE OTHER KIA DEALERSHIP out of the water within minutes. I had forewarned him that I am shopping with other dealerships and if they could beat it, I was going to the lower bidder. This young man showed much integrity and he put his money where his mouth is, he cut my downpayment in half AND lowered my payment. He even sent me the proposal which many dealers refuse because they obviously don't want you price shopping. He didn't care he knew no one would beat what he offered.
My final conversation was with the Finance Manager at Stevens Creek, and his name was Mark. Unfortunately, he was the classic stereotypical car salesman. I asked for his best shot and I explained that as a tenured sales professional myself, I do not like to be sold, I just wanted his best offer because he only had the one shot. Once he gave me the "offer", I politely thanked him. He stopped me and asked if we had a deal and I told him no because I had gotten a better proposal elsewhere and OF COURSE he started back pedaling and doing that unnecessary song and dance of how he was gonna put his job on the line, but he would drop lower to meet the price. At the beginning of the conversation he mentioned his general manager was in the room with him, two minutes in he said he had to go ask his GM. It was a ton of game playing that I simply prefer not to deal with. I really wanted to make a relationship with a dealer where I would be comfortable taking my car there for servicing and where I could return and purchase future vehicles. Of the three dealerships, I would go back to Nick and the crew at Nicholas Park Kia every single time. He was honest and played no games, he came out the gate with an offer I couldn't refuse. He was a super straight shooter and I really value that highly. His boss Allen was tough but he is really a softy on the inside. He was really sweet and threw in maintenance too! I wanted to write a comparative review because I felt it would be most helpful. Concord was kind but they really tried to take advantage of me. I should have done better research so I won't fault them for that. Stevens Creek was extremely slimy. After all of Mark's game playing, and after I made it clear that I would not even purchase a Matchbox car from them, they had two new salespeople call me on two seperate occasions and they acted like they had no idea that I had already said no and that I meant it. I don't have time to play games and that's why I chose Nick. I will answer any questions and supply photos of my new automobile if necessary. This review is NOT about sending clients to Nicholas Park this is simply my experience.
Fun and exceptional Buying Experience - bdsl
First off, I drove all the way here from San Francisco because I was lucky enough to initially be connected to Salesman Nick when I called one afternoon to check on the availability of a 2018 Kia Soul. He told me what he knew about the availability and told me he would call me back after checking on the specific vehicles options. Having had flaky car salesmen experiences in the past, I expected to not hear back. I was wrong! About 10 minutes later Nick called me back and provided me with all the information. He asked if I wanted to come in and I told him I would be in the next morning. He happily adjusted his schedule to meet me the next day. It was a complete pleasure working with Nick. He was happy to review all the bells and whistles of the car and it was clear he loved being able to sell Kia cars. On top of that, he was funny!
When it came to the price negotiations, I could have not wished for a better experience. Shout out to the Sales Manager Mark who was friendly, straight forward and fair.
The final chapter of the experience was the Finance Manager Servan who was really nice, low pressure finance guy. I am used to finance managers being pushy and trying to push all the "extras". Servan did not push at all! He reviewed the options, explained his opinions about the "extras" and did not push me with any guilt or fears (experienced all that at other dealerships).
I walked out with a brand new Kia Soul at a price that was fair and customer service that was exceptional. If you are in the market for a new car I highly suggest checking out Kia's and the friendly, fun service at Stevens Creek Kia.
Excellent Customer Service - 2016SXLowners
We had a difficult time deciding between the Kia Optima we purchased and another make/model. The salesman, Thomas May, was very understanding about our decision making process, and didn't rush us through it. He didn't force a different year or options package on us just because they had one on their lot as many dealers do. Thomas was very knowledgeable and patient with us, which was one of the reasons we drove over an hour back to Swift instead of a closer dealership. Every employee we dealt with was great. Price was right too of course.
Kia Niro Hybrid Plug-In - griffinmvc33
Erik and Tony were so helpful and worked with us on obtaining the exact car we wanted. They were the only dealership in all of Southern California to have the exact car and hold it for us.
Smooth and Pleasant - alexsethalex
I came here after a day of bad service from other dealers. Mo greeted me instantly and over the course of a few hours we made a great deal. I'm really happy with the experience here, Mo was exceptional, patient, nice and knowledgeable. He went out of his way to make us happy and in the end we got a deal not just a car.
Buyer Beware!! - Borajoe!25
I bought a used Hyundai Tuscon from this dealership and within 5 days after purchase the check engine light came on. It was in the shop for over a month until they finally figuerd out it needed a new transmission. These are suppose to be "certified per-owned" vehicles and when I asked how something like this could get by them, they had no answer for me. They never called me for and update on when it was going to be done (like they said they would), I had to call them every time. Every time I got the same answer Gilbert (the person in charge of the service) is with a costumer and he'll have to call you back, witch he did only 10% of the time. Usually I would have to call them back hours later to get an update. Over all it was one of the worst car buying/costumer service experiences I have ever had. This might not be the case if you buy brand new, but this is just what I had to go through and would wish this on anyone else. As of now my car is still currently in the shop and has been there since the 15th of August 8/15th. I would highly recommend going somewhere else.
Great Experience! - Aramos456
We had a great experience buying our 1st car. Moe and Frankie really helped get us a great deal!
I love Valley Go Kia!
Last minute decision - Boost6700
I came in to buy a Kia Optima after a sudden breakdown from my car,my sales men Mario Reyes totally helped me out to make the process easy and get me a lease payment i can afford. Ask for him if you come here!
Awesome - Stefca37
I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.
Great service - Tlafayette29
Everyone is very friendly and knowledgeable. They go the extra miles to make sure my needs and or concerns are met. They are thorough with all inspections.
Worse service - cris 1128
Worst sevice ever I took my kia optima to get service and they didn’t put the filter back and so i also bought 4 tires from them and one of them was loosing air so I took it back and they said they checked and they said nothing was wrong with it and the same day afer i left it was flat again so now i called them and left a message and didn’t answer.
Love my 2018 Kia Optima - aidan72
I was really happy to have gone through Weseloh‘s Kia dealership. Everything was incredibly easy, and straightforward. I highly recommend using Costco’s affiliate program as it made the process stupidly simple. Justin, the salesman that helped me was great. Made the whole experience as pleasant as buying a car can be. He even offered and later drove my other vehicle home with me so I could bring the car home that same day. Very impressed with everyone at the dealership. Thank you Justin and the Weseloh team. Keep up the great work.
Very professional - LilGentleman321
My experience was very pleasant and it was definitely something to remember in a positive way very good customer and Art in particular did customer service above and beyond definitely will go back again.
Scam, scam and scam some more - lookingforasquaredeal
I went in after some on-line comparison shopping, ready to buy and ready to buy from them since they are close to home. Showed them the best deal I'd found on the car I wanted, and after endless haggling. they agreed to meet the price, although they expressed outrage that I was getting a "better" car than the one I asked for because it was all they had. So we were all set, and I sat down to get to business and waited, and waited some more, and then waited some more. Until finally it became clear that I was waiting for the car to be brought back from their warehouse, and they wouldn't talk business until I'd sat in and supposedly fallen in love with it. By now we're two hours in, and it's getting dark and I"m freezing, and they have constant loud music blaring so I'm pretty miserable, but we sit down to talk turkey, and suddenly the price is $300 higher than the one they'd promised. I say I'm out of there unless they meet our agreement and after many deeply agonized visits to his manager the salesman, mournfully agrees. So we start on business again, now three hours into it, and we get to financing and I say I don't want their $500 rebate in exchange for a much higher interest rate than I can get anywhere. Shock, horror, outrage, but I tell them I'd be happy to pay cash outright if they won't give me a lower rate so again, as if I've committed an outrage they do. Now 3.5 hours in they take me to a finance office to sign the paperwork and we're all chummy and good pals until I reject the extended warranty (again shock, horror) but still we get past that and they finally hand me the contract to sign and low and behold the price has gone up $500. I tell the guy the deal is off, and he scurries out to confer once again, finally finds the sales manager, and explains that this is the fee for my rejection of the higher interest rate. No one had ever mentioned that the price was contingent on my accepting their terms, so at that point, I walk out. Get my money back, and leave, happy that I will not have to do business with them for the life of the car. They are low life.
Awesome staff always make me feel welcomed - Donald98_
Darell took really good care of us at the Kia store in El Cajon getting us in the right car with a good price for being a first time buyer would definitely recommend team Kia
Nightmare! - TSAVAGE03
Lied to constantly!! From ths start never received what was promised!! Stay away your money and family are worth more!! Please heed our warning! Wasted my mo at and time!
Rediculous !!! - Challengerredlinered
Can’t even return a phone call !! Never a manager there ! Huge wast of time! Going to another dealer out of my way so I don’t have to go there !!!