Best car buying experience. - Jess727
Oscar delivered great and very professional customer service to me and my fiance on our first time vehicle purchase. He was also very courteous and patient with us when going back and forth between our car options. We will definitly be recomending every family and friends your way to BALL HONDA and Oscar.
Top Reviewed Specialists At This Dealership
sales and customer care
Very fun and exciting experience. Easy to do business with. - mrdougdude
Roseville Kia was very simple to deal with. They never tried to cheat me in any way through out the entire process. I've dealt with a few bad dealerships that only want to make you pay as much money as possible. Roseville Kia is not that type of dealership. Roseville Kia sold me a car at about $7,000 cheaper than Vallejo Kia would have charged me. That's a big difference. That's why I bought from Roseville Kia instead of Vallejo Kia. Isaiah (salesman), Vito (sales manager), and Chad (finance manager) were the best. After I bought the car, I drove away so surprised on how Chad never tried to take advantage of me during all the signing of the paper work. I was also surprised on how Vito stayed true to his word on the price of the car and never did try to change the price on me at all when I arrived to buy the car. Isaiah gave outstanding customer service during the test drive and after the test drive. Explained everything very clearly and truthfully. Yes it's true, there is a cool dealership to buy a car. It's Roseville Kia. Just ask for Vito or Isaiah.
Great Salesperson - Teri
Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.
Kia Sales Professional
Used Car Manager
First great experience - Lambgirl1
It was my first time buying a new car and Allen and his great team got it done i am definitely recommending him to friends and family
Fleet & Internet Sales Director
Sales Team Leader
Great customer service - snyds31
David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.
Internet Sales Consultant
Fast,easy deal! - Mindy
I bought a brand new car today and I am very happy with service and car buying process that I highly recommend Covina Kia because they strive hard to make it good experience by being fast and friendly from start to finish. However I do wish that I got a full tank a gas like they promised me but overall I am happy and in a car that I love .
Service Department is terrible!!! - Carscarscarscars
Beware of North County Kia's charges and bad information:
We have just had a horrible experience with North County Kia's service department. We had a car towed in and were charged a $135.00 diagnosis fee. After the diagnosis they told us it would be $1600.00 for the repair. I informed them that I had an extended warranty and that it should be covered. They told me it was not. I then called Weseloh Kia in Carlsbad and they told me it was definitately covered. It was. Be wary of North County KIA they are unethical. Also the repair would have only been $1100.00 at Weseloh and not the outragious $1600.00 that North County tried to get. Fortunately it was covered by my warranty. Greg Meer the service manager was also extremely unprofessional about the situation.
Erik Was very professional honest reliable thank you - James1989
I recommend this place to 1st time buyers It's a great way to Start. Have any questions they always have solution. Also they have a area for children which is amazing stress free environment
Service for a recall - Nancy
I had a appointment at 8 am and my car was taken back right away. The service writer was excellent explaining to me what was going to happen. No sales pressure at all
New vehicle - QueenMary
Fernando was great he found the perfect vehicle and was patient in showing and making sure we understand how things work in the vehicle 🚗
Kia in Manteca ire the best salesmen to the service department. Russ in service always make sure you get your maintenance done on time.
The cream ALWAYS rises to the top!! - charb
I very rarely take the time to write reviews but I felt it very necessary to make the effort in this instance. I was a claimant in the recent Audi diesel scandal and I decided to have Audi buy the car back. I wanted to move into a plug-in to save on fuel costs and all obvious perks and rebates. I chose the Kia Optima with tech package.
My first stop was to Concord Kia where Johnny Rocket was friendly but he tried to really capitalize on my inexperience and took advantage of it by offering me a HORRIBLE lease package and he made out that the car I wanted was the only one available in the area . Since I was so green, I was offered a lease with an UNHEARD of downpayment of $6700 and sizable monthly payment. I should have done better research, so I decided to do a little more digging. I actually bought the car and signed all paperwork BUT I DID NOT TAKE DELIVERY. Since I was approved through Kia Leasing, I decided to check out other dealerships and I started by speaking directly to the finance and sales managers. I posed the same statement to both and that was, "I am already approved through Kia give me your best lease offer right out the gate and I will go with the lowest bid" The first dealership I called was Nicholas Park Kia in San Leandro. I spoke to Nick C and I asked him what his absolute best package was and he BLEW THE OTHER KIA DEALERSHIP out of the water within minutes. I had forewarned him that I am shopping with other dealerships and if they could beat it, I was going to the lower bidder. This young man showed much integrity and he put his money where his mouth is, he cut my downpayment in half AND lowered my payment. He even sent me the proposal which many dealers refuse because they obviously don't want you price shopping. He didn't care he knew no one would beat what he offered.
My final conversation was with the Finance Manager at Stevens Creek, and his name was Mark. Unfortunately, he was the classic stereotypical car salesman. I asked for his best shot and I explained that as a tenured sales professional myself, I do not like to be sold, I just wanted his best offer because he only had the one shot. Once he gave me the "offer", I politely thanked him. He stopped me and asked if we had a deal and I told him no because I had gotten a better proposal elsewhere and OF COURSE he started back pedaling and doing that unnecessary song and dance of how he was gonna put his job on the line, but he would drop lower to meet the price. At the beginning of the conversation he mentioned his general manager was in the room with him, two minutes in he said he had to go ask his GM. It was a ton of game playing that I simply prefer not to deal with. I really wanted to make a relationship with a dealer where I would be comfortable taking my car there for servicing and where I could return and purchase future vehicles. Of the three dealerships, I would go back to Nick and the crew at Nicholas Park Kia every single time. He was honest and played no games, he came out the gate with an offer I couldn't refuse. He was a super straight shooter and I really value that highly. His boss Allen was tough but he is really a softy on the inside. He was really sweet and threw in maintenance too! I wanted to write a comparative review because I felt it would be most helpful. Concord was kind but they really tried to take advantage of me. I should have done better research so I won't fault them for that. Stevens Creek was extremely slimy. After all of Mark's game playing, and after I made it clear that I would not even purchase a Matchbox car from them, they had two new salespeople call me on two seperate occasions and they acted like they had no idea that I had already said no and that I meant it. I don't have time to play games and that's why I chose Nick. I will answer any questions and supply photos of my new automobile if necessary. This review is NOT about sending clients to Nicholas Park this is simply my experience.
The best dealership I’ve been too - Kiababe2018
Me and my husband went in on Easter to upgrade our Kia Soul to something new ! I have to say the guys in financing were amazing 😉 ! We walked out less than two hours with a brand new 2018 Kia and we couldn’t of got a better deal !! Thank you to the guys who helped ! Carlos , Chris , Mike , and Greg who made it all happen !!!!
Very Pleasant purchase! Yes - James
Marisole, Tim, & Bruce. Took care of our purchase.
Other employees were friendly also, however these 3 assisted us in our auto purchase. Will be happy to recommend anyone including my friends and family to come to valley hi Kia. No games like other dealer. Just quick concise process. No switch o Rama either
Great Service Rep - Average customer
Yuri is my service rep. She is very honest, thorough, and really cares about taking care of your car. She is the very reason I put Kia high on my list regarding my next car purchase.
Great Experience - Jordy827
I want to thank the Vallejo Kia service center team, my experience there was great. Everyone was very friendly and my oil change and tire rotation didn’t take them long at all. I really appreciate the car wash as well and I will definitely be only returning to the Vallejo Kia anytime I need anything done. Thank you guys again
Awesome - Stefca37
I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.
7500 mile service and recall work - Pam123456
All staff were very professional. Needed shuttle service to and from my home and it was prompt and driver Chris was great. Work was done to expectations and my car was returned clean. Very pleased how easy this was for me.
THREE HOURS FOR OIL CHANGE - DJ
So, I brought my car for an oil change on a Saturday. Customer service was rude, and it took three hours for a simple service. I don’t know, but if you have extra time to waste, then by all means take your car to Kia Huntington Beach.
Not a good experience. - mistryvinit
I was on a call with a person from sales and I explained him all my needs and the quotes that I received from other dealership. He said he he saw no reason why he could not work around my needs. The website quoted price for the 2018 Optima EX at $24,XXX MSRP. On the call I mentioned I was looking for $24,000 (out of door) and the sales person said we can work that and asked me to come over. He also said it will only take 30 min of my time to work on the price and if interested. I ended up spending more than 4 hours and the price offered was nowhere even close to what the website said. They told me the MSRP would be $29,XXX where as the website said $24,XXX.
Last but not the least, after all the time spent and I placed my deal at $24,XXX-$25,XXX (Out of door, including tax and registration) the owner/dealer accused me saying let's just say you don't want to pay taxes for this car.
Complete waste of my time.
Buying a used car - Milton45
Salesman was friendly and did a good job in explaining the car. Had a car which I traded same make model but newer and cost more
Service appointment at 10 AM, longest wait ever! - iowamba
They need to understand people's time is important. Honor the appoitnment time and be more efficient. Tons of employees walking around while customers wait, unorganized. I came in for an oil change and it took more than two hours, really?? What is the purpose of appointments then? You are great to try to sell your product, but horrible at providing service! You need either a new facility or staff your facility with efficient workers.
Very happy with whole experience. - AW
I had come in just to test drive a 2015 Kia Soul. Sammy met me and was very relaxed while helping me test drive. I spent several hours there going over what Kia Soul cars were available. Mark Amad was very helpful as well. Everyone was very accommodating and not pushy at all. I did end up purchasing a 2014 Kia Soul that was a certified pre-owned vehicle. I am super happy with my car and the whole experience. This was literally my first time going to a dealership. I have been back for some assistance and was taken care of right away. I know they are there to help me whenever I need it.
DO NOT LEASE Kia - threefedaks
DO NOT lease a Kia if you are active duty military. We leased our Kia from Weseloh Kia last year, and the dealership seemed great at the time. However, recently we moved and needed to switch tags from state to state for the leased vehicle. The national Kia office has been a nightmare to work with as they have a 2-3 day turn around for faxes and a 10 day turnaround to get your title. I reached out to Weseloh Kia in Carlsbad to see if I could get any advice or help, and the lady that answered the phone refused to let me speak to a manager. She transferred me to 3 voicemails, and I didn’t receive any return phone calls for over 24 hours. I called back and demanded to speak to a manager, and she transferred me to the Chevy manager (not Kia 🙄). He said he couldn’t do anything, and there is nothing they can do after a vehicle is sold to help. He said he would transfer me back to the Kia manager because apparently he was actually on site, but he hung up on me!!!!! I cannot begin to explain the level of disappointment I have with Kia customer service nationally and locally. If you are serving in the military or move frequently, do NOT lease a vehicle from Kia. Their finance department has the WORST customer service that I have ever dealt with in my life and apparently it runs throughout the corporation. I cannot understand how it takes a business 3 days to fax a document in 2018?!? I called to try to confirm that they received my fax for the request to even send the document, and they said it also takes a few days to receive my fax in their system!!! So it takes a few days to receive a fax and 3 days to fax a document.... so 5-6 days to completes task that takes most individuals 2-3 minutes!?! Kia runs an extremely inefficient business model. I cannot stress enough... please do NOT lease a vehicle from Kia without reading more reviews online about the complaints with their titling and finance department if you need to move frequently. Unfortunately, they are not a military friendly company and their customer service is terrible nationally and locally after you purchase the vehicle. They are great salesmen, then they leave you to hang out and dry after that. Do yourself a favor and go to Mossy Nissan in Oceanside. We had great customer service from the sales department and service department for 4 years!! They didn’t just sell me a car, not return phone calls, and have the manager hang up on me 😳
Enjoyed the experience. - OldSoul
Personable, friendly and we'll informed staff. No pressure sales, just open and interested in trying to match the right car to our lifestyle and budget. From start to finish, our experience was easy and comfortable, and we are happy to be part of the Concord Kia family - Don & Karen Nelson
Advertised price not the real price - SAMF
Posted price on-line, verified verbally and then by email that the listed price was the entire price and any additional charges for options or warranties would only apply if approved by me. Then added over $1000 for "Dealer Installed Options" that they claimed had already been installed. When we argued we were told to read the fine print in the ad that those options are above the posted price. When we suggested they refer to the phone call in which they verified that the advertised price was our cost, and read the salesman's email to the same effect., a sales manager finally offered to "take off" the dealer options. By then we wouldn't have purchased from them at any price.
Outstanding - RJ
My wife & I received a great deal on a Kia Soul EV. They worked with our credit challenges & no money down. Awesome staff!! I am very Satisfied😀
WORST DEALERAHIP EVER - Steph209
This is by far one of the worst dealerships in the northern california area.Nelson my sales man was a joke they ripped me off told me i was getting a truecar price and doctored it up to make it sound like such a great deal when really all they did was jack the price right back up to where it was my salesman offered outside of the deal to pay for tent on my windows and when the day came to do the windows he was no where to be found, so i call the dealership and get the GM his name is MAX he was just as bad as his employees rude, unprofessional, and Threatening. After all the back and for finally max offered to pay for my windows after having the car 4 weeks almost. they make me a appt. Where the guy would come to my work and do the tint for me but when i call kia to get his number they didnt not answer the company phone and when they did would leave me on hold for so long i would have to hang up and call back this place is a joke dont buy a car from them they are all nice at first but once you buy the car they basicly blow you off they are all in it for the money and could careless about returning customers. FYI MAX AND NELSON CUSTOMERS COME FIRST AND WITHOUT CUSTOMER YOU WOULD NOT BE IN BUSINESS START TREATING YOUR CUSTOMERS WITH RESPECT AND KNOW THAT OUR TIME IS IMPORTANT. I will not be returning.
Untrustworthy website - mistryvinit
I called the dealership and asked if they had the 2018 Optima S or EX with panoramic sunroof available. The sales person said yes, a lot of them. So I decided to check the website to get a heads up on the available options and it displayed more than 20 in the same.
When I went to the dealership, the sale guy was new (Just his 3rd day) and he wasn't able to fine the car. I don't blame him but if there was someone to help him, this process would have been a lot faster, especially with the labor day weekend rush. He was later assisted with someone to find what I was looking for and they said it was in other parking lot. So they asked me to wait so that they can bring the car to me. After about 30 min or so, they got back saying that car was stuck behind 2 cars so they couldn't get it and this time they asked me to come along. When we finally reached the lot they showed be a different trim to what I was looking for.
After wasting so much time, we again got back to dealership. The Sr. Sale person said they were sold out for the model I was looking for and tried to sell me the 2019 model which had less incentives and higher price to the 2018's. He said let's work on the numbers and try to fit the 2019 within my budget. At this point, I didn't even test drive it. So I mentioned that and they took me for a test drive.
After the test drive, I mentioned why I was considering 2018's and their website still showed the inventory available (within my budget). I took a screenshot of couple of them and showed it to them. Turns out the one's on the website were the ones without the panoramic sunroof. The sale person said you should see detailed specs to see if it has one and not just go by photos posted. I argued with his said if in photos you see a white car with black roof you are bound to say this has the panoramic sunroof. Even he agreed to that and later accepted the website was messed up.
I actually ended up wasting 3-4 hrs in this entire process.
Completely overjoyed - Jennifer Jaccard tucker
Great customer service
Go see paco people & drive home in your new car today!! I did 😊😊😉
With terrible credit & no money down---- just my trade in..
They really made me feel very comfortable they were very informative and answered all of my questions and got me the absolute best price I was very very happy!!
Would recommend Kia to every one!
Pleasant experience. - GForce
Working with Bill Weeks was great! He worked hard to answer my difficult questions and his follow through was excellent. We enjoyed our experience and would buy another vehicle in the future.
John L Sullivan's Roseville Kia