First impression? - 72se7en
First impression? I was greeted and treated with care but that’s to be expected. I arrived prior to the opening of the dealership and, once they opened, immediate attention was devoted to me. The first sales person (please forgive me but I believe her name was Jasmine) was extremely professional. There was a specific vehicle I came to see and, after the test drive, negotiations began. After a brief stint, I decided to think about the purchase. I was then turned over to Omar. Omar spoke quickly and it was soon evident I was not leaving without this vehicle; he wanted to sell it and I wanted to purchase it. Needless to say, we were miles away from the purchase. That being said, we reached Nirvana in terms of a price.
There was some subtle (yet financially detrimental) steps where Omar dropped the ball. Fortunately, I caught him each time. This left a sour taste in my mouth and is the main reason I did not rate the dealership with 5 stars.
The vehicle could have been cleaned a bit better. The date of purchase was Sunday so it could have been a limited staff issue, yet I feel the vehicle should have been immaculate. I was sold a 10 year, 100,000 mile warranty but was told, once I had to sign the warranty paperwork, that it wasn’t exactly as it was presented. It should have been something mention in the beginning; it wouldn’t have been an issue at all.
Overall I’m pleased with the vehicle but feel the issues with the process were completely unnecessary.
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