I have never experienced such disrespect and lack of - John
I have never experienced such disrespect and lack of professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues, and instead of resolving the problem, Keyes Hyundai has made me wait weeks without updates, transportation, or accountability.
My service advisor, Jonathan Hughes, avoided me at all costs — never picked up calls, never returned messages, and acted like it was his job to dodge responsibility. Completely unresponsive and irresponsible. When I reached out to the manager, Sean, I sent more than 10 emails with no reply. Clearly, customers are not a priority here.
The lack of urgency and repeated broken promises have left me stranded without a car for extended periods of time. They claim to care, but it’s just empty words. Even their standard “please contact our manager” reply is meaningless — because I already did, many times, and was ignored.
If you value your time, money, and peace of mind, I strongly recommend avoiding this dealership. Customers deserve professionals who care, not dismissive and negligent service staff.
I have found other people who received same issues or worse.
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