2,920 California Used Car Dealers

Great service overall made an appt. - Cortez

Great service overall made an appt. my truck was in and out..Juan Franco kept me informed through the whole process.

Great spot advisor was very helpful and did everything we - Pdabiri

Great spot advisor was very helpful and did everything we needed and went above and beyond

Shout out to Julee Pham. - lisa3jdn

Shout out to Julee Pham. She’s amazing, she helped me get the car I wanted. She is professional and responsive and helped to get us in and out in record time. If you’re looking for a car and a great experience come see Julie.

AMAZING! - babyjosie1223

AMAZING!!!! Go to Miguel Ramos he will help you!!! Such an amazing person. On Friday the 2nd I had went to a dealership Fresno autoplex thinking that they were going to help but they were horrible there I walked out tearing up bcuz I really wanted a car, well that same night I kept looking and looking into other dealerships and I bump into this one and the next day I went here and BOOM! Me and my boyfriend met Miguel Ramos and literally made us the happiest people on earth! Walked out of that dealership with tears but this time HAPPY TEARS!

Very disappointed with our sales experience. - AllisonHesler

Very disappointed with our sales experience. We made an appointment to see a specific vehicle and drove an hour to get there. Our sales representative was wonderful—knowledgeable, helpful, and easy to work with. Unfortunately, things took a turn when it came time to review the pricing. The dealership is engaging in what feels like false advertising. They openly acknowledged it and refused to correct it. They added over $7,000 in additional “services” (LoJack, windshield protection, battery service, and 3M protection) to the advertised price of the vehicle. What’s especially frustrating is that their own website states that all additional accessories or services are either included in the listed price or not required. When we brought this up, the manager stated they “did not have to follow that law until October.” Regardless, their website clearly sets an expectation for buyers that is not being honored. Buyers should be aware and prepared to pay thousands above the advertised price. We also came in with our own financing, yet they would not honor the listed cash price because it supposedly included rebates tied to using their financing—which defeats the purpose of a cash price. Overall, this felt very misleading and dishonest. It’s clear they know exactly what they’re doing. Buyer beware.

After a disappointing experience at another dealership, - akopkara

After a disappointing experience at another dealership, working with Peter and his team at Felix Chevrolet in Downtown completely turned things around. From start to finish, the process of leasing my Suburban was smooth, transparent, and genuinely customer-focused. Peter was professional, knowledgeable, and respectful of my time—no pressure, no games, just straightforward communication and a real effort to make sure I was taken care of. The entire team delivered an exceptional experience, making what can often be a stressful process feel easy and even enjoyable. If you’re looking for a dealership that values integrity and customer service, I highly recommend giving them a shot.

We really enjoyed the buying experience! - john.demmin

We really enjoyed the buying experience! All the employees went out of their way to help us.

BMW of Downtown Los Angeles I purchased a used BMW X5 - Dsid

BMW of Downtown Los Angeles I purchased a used BMW X5 from BMW of Downtown Los Angeles and have experienced multiple failures in communication, commitments, delivery, and follow-through since the purchase. Purchase and Delivery Issues • I was told vehicle prices were non-negotiable but that I would receive a full tank of gas and a properly detailed vehicle. • I made a down payment on 8/29, and two days later received an automated dealer email showing a $200 price reduction, which my salesperson said would be credited. • The X5 was delivered on 9/18 (I reside outside of California). The exterior was understandably dirty from transport, but the interior was also filthy—gum on the carpet, crumbs in cupholders, a dirty steering wheel, and an unclean cargo area. This fell far below the promised “detailed” condition expected from a BMW dealership. • I received only one key fob and no key card, contrary to what I expected. Unanswered Calls and Unfulfilled Promises • On 9/21, I called to speak with a used car manager. After being told managers were in a meeting, a salesperson took my call, promised a manager would return it in 10–15 minutes — no one did. • I left multiple messages and emails for the General Manager “Mark.” His voicemail was full, and the name on it belonged to someone else (“Reuban”). I received no response. • My salesperson eventually responded and promised: o A $200 refund check (for the price reduction) o An additional $95 (for the cost of the detailing) o A call from the parts manager to provide a second key fob at cost None of these have been received as of 10/17. Title and Registration Delays • I was told I’d receive paperwork from the California DMV within 10 days of receiving the vehicle. • By 9/25, the DMV confirmed the dealer had not even submitted the title. • Despite repeated follow-ups on 9/26, 9/29, and 9/30, the DMV and my lienholder both confirmed no title had been received. • On 10/2, I began daily outreach to both the GM and salesperson. Again, no response from “Mark.” • On 10/10, I made the first payment on a vehicle I cannot register or drive. • The DMV later confirmed the dealer started the process but never completed it. • Only on 10/14 did the DMV confirm that the title was finally received and processed — nearly seven weeks after my deposit. Summary • 49 days since deposit • 25 days since vehicle delivery • 7 days since first payment • 0 miles driven • No promised checks or calls received • Dealer unresponsive The dealer has attempted to blame both the DMV and BMW Finance for these delays, but the DMV confirmed they could not act until the dealer submitted the title. For a dealership that advertises “nothing is more important than our reputation for providing superior customer service,” this experience has been unprofessional and unacceptable.

Purchased my Mazda here and In love with it! - Lucy92

Purchased my Mazda here and In love with it! Would recommend a Mazda to anyone

We took our truck in for electrical recall issues. - Mark

We took our truck in for electrical recall issues. They repaired them and upon getting our truck home our lights were staying on. Google said that this could be a problem with our battery. We replaced the battery and that battery went bad within a few hours. We returned to Perry Ford and they said our alternator had gone bad coincidentally. They replaced our alternator under extended warranty but when we picked up our truck the drivers side headlight had gone bad. When we complained to the service tech, he said we never check things that our customers don’t complain about. We took our car in for an electrical problem not a problem with the headlight. Why would we complain about a headlight that was working before we brought the truck in? The service tech said he could not get a headlight in until 8 days from today. He said not to worry, we can take the truck into the shop when we get to Texas at a new $100 deductible. He said he would waive the $100 if we bring the truck back with a s*** eating grin after he knew the truck would be out of state. TERRIBLE EXPERIENCE. Will never return to Perry Ford.

I’m pretty disappointed with the experience I had with - Mgarcia

I’m pretty disappointed with the experience I had with the service department at Kellar Motors. I dropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5–6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn’t posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn’t receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I’d be happy to update this review if the situation is addressed.

The dealership had no idea I had ford points and count - ALEXGELLER01

The dealership had no idea I had ford points and count find them for a while. Service was good. Is there a way not to get so many emails, it constant

Michael Serafin is the best! - anaortegausc

Michael Serafin is the best! I only ask for him. He deserves a promotion, bonus, raise, new house, car, free lunch everyday, and weekends off. Thank you Michael! Ana Ortega

Mohammed assisted us in securing a 2022 Honda Fast, - Rosalio

Mohammed assisted us in securing a 2022 Honda Fast, providing exceptional service and a positive attitude throughout our visit.

We had a great experience at this dealership. - hannah Elliott

We had a great experience at this dealership. There were no hidden costs, they were open to negotiation and the whole experience was very professional and very honest. I would buy from this dealership again.

Please don't buy a car from this dealership. - jim

Please don't buy a car from this dealership. A few weeks ago, we experienced an incident that apparently led to the firing of a Sales Manager. The Sales Manager called my wife and said in part "I know where you live. I am going to come there and split your husdand's skull wide open'. Seriously. The dealer won't help me protect myself and my wife. They told me the Sales Manager was let go and was very upset when he left but won't give me any additional information. There are a lot dealerships, please go to one of the other dealerships.

The dealership had a very friendly and welcoming - Jfr062286

The dealership had a very friendly and welcoming atmosphere; the staff were very knowledgeable and willing to help in any way possible. The sales associate Jeff exceeded my expectations in all aspects. Very patient and detail oriented when helping me purchase my vehicle. I never felt rushed or pressured at any given time, and would definitely recommend this dealership and to ask for Jeff if going to make a visit.

I wouldn’t recommend this dealership for numerous - jay

I wouldn’t recommend this dealership for numerous Reasons . 1. The mechanical brought our car out, was extremely rough and almost prevented us from buying the car just seeing how it was handled. 2. The car‘s interior was still dirty, center console was dirty backseats had stains from the previous owner 3. Outside they us charged for PPF and ceramic coating over damaged paint, had no photos of the dints or mismatch paint on the doors and wheel wells. 4. The financing was not handled as requested. A warranty for electrical components was attached by the finance manager was never asked for. Warranty doesn’t even cover the components that broke 30 days after the purchase one day after making my first car payment. 5. Left numerous calls with the service line never to receive a call back even till this day after leaving multiple reviews. 6. I had to smog the car myself was told by the dealership they would reimburse me, and I was never reimbursed. I was never contacted by management in regards to the reimbursement and we’re talking weeks with no response. Which I have proof in text messages. 7. Lastly, I would advise anybody of any prominent not to use this dealership because they do not have any protocol or disclosure protecting customer information from other customers. For example, the sales rep showed me private information for a celebrity that came and purchased a car before us. I personally got to see Drew breezes drivers license, and information. It was an accidental it was shown by a sales rep. That should be grounds determination alone that’s ridiculous and I plan to reach out to the management team of the gentleman’s licensed and information they showed to see if they want to take legal action. We arrived at the dealership late or else we would’ve never purchased this vehicle. Scratches were hidden the car is mechanically an operable after 35 days of purchase interior was dirty a warranty attached that does nothing just a benefit the sales team there’s no actual customer care especially if you’re compromising customer confidentiality.

I’ll start with the TLDR update (since it’s an exhausting - Disappointed_Customer

I’ll start with the TLDR update (since it’s an exhausting review), though feel free to read-on w/ the detailed update below if you wish to feel my pain: TLDR: Advisor I’ve never worked with prior (following dropping off my daughter’s vehicle for a check engine light) asked my daughter to sign off on a nearly $5k maintenance to “tear down the engine to investigate the head gasket.” We of course were suspicious (this is a Toyota & why we purchased Toyota’s for reliability), calling 3 other Toyota specialty shops (ALL who said ALREADY? & that this was very rare/unusual), with one of the shops (following comprehensive diagnosis) stating, "I can tell you with 100% certainty, your gasket is not the issue… Issues with misfires were isolated to loosely secured & oxidized 3rd party plugs & nothing more… Upon replacement/clearing lights, the vehicle has been running flawlessly for over a month… Detailed Update: My daughter's Corolla displayed a check engine light less than two weeks after scheduled maintenance at Dublin Toyota, where the vehicle had been previously signed off as "Perfect/No Issues." I performed initial diagnostics w/ my OBD2, which isolated misfires (primarily w/ cylinder 3) suggested checking/replacing spark plugs/coils. I scheduled service w/ Dublin Toyota for further diagnosis, with the vehicle managed by an advisor we’ve never dealt with before (I won’t name him outright, since it doesn’t matter anyway / “one bad apple”). Within a day or so, the advisor called my daughter directly to approve a $4,800 quote for a head gasket replacement. The advisor stated the cost could exceed $4,800 following engine tear-down (depending on what else they may find), sending links for financing options and following up daily with texts. They later trimmed $300 from the quote. These daily calls/texts felt like pressured sales tactics which raised a massive red flag. Despite being told by the advisor that the car was not safe/should not be driven, I retrieved the vehicle ($250 out of pocket for the "diagnosis") while the advisor was on vacation. The Dublin Toyota Report only mentioned a simple combustion leak test citing excessive hydrocarbons, recommending a complete teardown of the engine to review the gasket. I had contacted (3) other mechanics (all of whom specialized w/ Toyota & stated the same thing after relaying the Make/Model/Years/Mileage, etc…, i.e.: “ALREADY?” The independent mechanic we chose (master mechanic referred/trusted to by a close family friend) ran more comprehensive tests, including a seven-minute combustion leak test (revving to around 2500 RPMs) where the color never changed (remaining bright blue). Their high level report (though more tests were performed) provided the following feedback: * Block test determined no evidence of excessive hydrocarbons * Engine Oil = CLEAN * They stated that our coolant was completely full & typically drains quickly with head gasket leaks. * Spark plugs, however, revealed that one of the plugs was so loose they barely needed a tool to remove. They took side-by-side pictures of the plugs, with Plug 3 being discolored, and so loose that the engine was not fully sealed, stating that this would absolutely result in a misfire. * They also ran a borescope into Plug 3’s bay (providing me with the video) and stated, "I can tell you with 100% certainty that it is not the gasket," stating again that the loose and corroded plug is the likely root cause (then swapped our plugs with Toyota OEM 90919-01275). * As an extra test, they even swapped the Cylinder 3 and Cylinder 4 coils as well (with the new plugs) and cleared the codes. It's been about a month since this service, and the car has been running flawlessly following the spark plug replacement, with check engine lights not returning. I am disappointed, and as a result, I will be finding another (now inconvenient vs local) location to service my vehicles. Shame…

Great communication and very positive experience. - freeflybart

Great communication and very positive experience. Was able to make a good deal electronically and then they assisted me getting to the dealership to pick up my vehicle, even picking me up at the train station. Having the car detailed and gased up ready to go, was also appreciated. They stayed late and got me out the door quickly without any hassles.

I was very happy with all the service personal who worked - dviolanti

I was very happy with all the service personal who worked on my auto. Also the service advisor was very knowlegable halpful and professional.

I went in with no expectation to purchase a vehicle. - icoria31

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

The service I received from Isiah in the Service - pc0

The service I received from Isiah in the Service Department was outstanding. He answered all my questions and understood what I needed and wanted. I will take all of my cars to him every time

I wish I had seen the negative ratings before I came - rough

I wish I had seen the negative ratings before I came here. They sold me an extended warranty for more than 6K that overlapped entirely with the dates of the factory warranty. It took months to get a refund. I was told the issue was with the warranty issuer, but when I contacted the warranty issuer, I was told that the warranty void had been approved 6 weeks earlier and that Audi had the funds for that entire time. I tried to call many times but they screened my calls. When I called from a friend's phone they picked up. It was an arduous and maddening experience getting the money back, even though the dealership has issued me a meaningless warranty. Please go elsewhere. I won't be returning.

I am writing to formally raise concerns regarding - Shelley

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

Very courteous staff and prompt service. - evan

Very courteous staff and prompt service. always accommodating and met the needs of the customer

Puente Hills Dodge is by far the dealer I most regret - caamaro1694

Puente Hills Dodge is by far the dealer I most regret doing business with. I’ve purchased vehicles from them in 2020 and again in 2025, and even recommended them to my father-in-law earlier this year — he bought a ProMaster just last month. Unfortunately, their service department is hands-down the worst when it comes to customer service. Long story short, I leased a 2025 Ram 1500 that started having electrical issues — serious ones — to the point where the truck would shut off while driving. The service department has “tried” fixing the issue more than three times and has failed each time. They don’t offer courtesy vehicles, which makes the whole process even more inconvenient. My current service advisor, Michael, has been a complete headache to deal with — no communication, no follow-up, and nearly impossible to reach. On the other hand, Buster was great the first time I worked with him; honest and straightforward. I’ve also tried contacting the service manager, Robert, multiple times, but every call goes to voicemail and I never get a call back. I’m sharing this feedback in case you’re in the market for a Chrysler, Fiat, or Ram product — save yourself the time and frustration. Look for a dealership that actually cares about its customers instead of just chasing profit. To top it off, when my father-in-law purchased his ProMaster, we pointed out during the test drive that one of the top lights was disconnected and needed replacement. The salesperson assured us it would be fixed — just bring the van back when service was open. When we returned, they flat-out refused to repair it, claiming it wasn’t part of the deal, even though it was noted and confirmed with finance during signing. In short: Puente Hills Dodge operates like the slumlords of CFA dealers — avoid at all costs.

Towne Ford both in the Sales department and Service - jeff.frishof

Towne Ford both in the Sales department and Service department needs a complete overhaul. Tried to purchase a new F150 in 2020, told the staff what I was looking for, left them my business card. Never got back to me. Bought from another dealer. Now recently in service, I had an appointment for tire replacement and alignment. Dropped the truck early, 4 hours later they started and were unable to complete the alignment, telling me I needed to reschedule. Left an email with the GM, and four days later, NADA.

Poor customer service from Fransisco service department - Disappointed

Poor customer service from Fransisco service department and from service manager Jacob, A waste of time with them both.

On November 25th, 3025, the general manager (Travis - Fel

On November 25th, 3025, the general manager (Travis Raville) of this dealership showed who he really is as a person. A person with multiple personalities and very rapid personality changes. When I was discussing with him about the battery warranty, the following happened: He told me that if we were alone on the street, he would have already hit me. Then he asked me if I was homosexual, because according to him homosexuality is a sin, that God was watching me, and that God would send me to xxxx. After that, he said that I didn’t even have any money because I drove a 2007 car. Inside, I kept thinking: this man is crazy, he’s an extremist religious person with an ego, who thinks he’s superior to everyone.