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Michelle Trippi did a great job. She listens to my needs... - frmulligan
Michelle Trippi did a great job. She listens to my needs and we came up with a plan that worked for both of us. The part was ordered and once received, prepared for installation, she called me and I came this morning at 8:28 am and the job was done and I was out the door at 9:30 am. That is what I call customer service to the highest level. Great job to her and everyone on her team to bring my visit to a happy ending.
Top Reviewed Service Specialists At This Dealership
I came in yesterday, July 21, 2021, to get some air in my... - severance.family
I came in yesterday, July 21, 2021, to get some air in my tires as OnStar said they were all low. Don put air in my tires and he was very nice and helpful.
I then went inside to speak with John Grundon about my required service of
Oil change, etc. He was so nice and very helpful. I made an appointment to come back in the afternoon at 3:00. All went well as John explained everything necessary and needed. I waited for my car as they serviced it. The wait was much less than I expected, which was great. My car was washed also, which was a real treat for me.
John was so kind with explaining everything. He answered all my questions without hesitation. I appreciated that very much. He helped me on my prior visit for service and he was equally kind and caring, which is why I went to him yesterday for my service.
We went to take our new Chevy Silverado for the first... - dnazario33
We went to take our new Chevy Silverado for the first time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great service!
Appointment was easy to make. Upon arrival I was... - MARIAELENA0
Appointment was easy to make. Upon arrival I was assisted promptly and courteously. Waiting time went by faster than expected. Waiting room was clean and water was made available. Care was returned to me clean. Overall it was great.
Service Business Development Consultant
J.R. is GREAT!! He has been our service department... - Amyb0120
J.R. is GREAT!! He has been our service department contact for several years and he is always cheerful, polite, and goes out of his way to ensure that we are taken care of. J. R. always listens to our concerns and does his best to make sure they are addressed and always in a timely manner. He is most definitely an asset to the TASCA service department.
Very great customer service from the minute that I... - MGONZA0
Very great customer service from the minute that I dropped off my vehicle. So far the two times I have been there they have taken good care of me. I have no complaints.
Excellent contact...help...and proficiency! Jack makes... - mto4
Excellent contact...help...and proficiency! Jack makes you feel 'at home'! You can relax. Service was 5 star regarding all my contacts. Well done! Looking forward to another encounter....
Very nice and always on courteous. My vehicle is giving... - BIBI62
Very nice and always on courteous. My vehicle is giving back to me clean and serviced. I get a complementary drive home if the repair take too long for me to wait. I love this dealership
Certified Service Consultant
I had an engine oil change and received Great service and... - Connierumbaut
I had an engine oil change and received Great service and very professional! I love the fact that Brickell service dept offers pick up and drop off, they understand when a car is at the shop we still have a job to go to and work. Therefore, this is why I prefer them over others! They are friendly and have a great communication system too!
Very professional . I Will recommend! Did a great deal... - sandra_carbo
Very professional . I Will recommend! Did a great deal and he was very helpful and understanding!!! Very efficient and knowledgeable! Was an adventure for my first buying..Nice job! Keep it up!!
This is the first time I've been disappointed by this... - jbrown83
This is the first time I've been disappointed by this dealership. I waited 5 hours for my oil change and horn to be fixed. Do you think that during that time someone would come and tell me that I need a new battery and windshield wipers? No. My service agent Tammy waited to tell me this at 5:30pm when she came to tell me my car was finished. I've been going to Dick Norris for YEARS and have never had something like this happen. Extremely disappointing. Now I have to take more time out of my day to address this when both issues could easily have been addressed while I was at the dealership.
You guys went exceedingly and above. Courteous and making... - Carolyn
You guys went exceedingly and above. Courteous and making sure my experience was pleasant. Thank you I would certainly recommend you and if needed purchase
Customer Relations Manager
The staff responded offering an appointment the next day.... - mrssruth
The staff responded offering an appointment the next day. They were very accommodating and friendly. I will use them again because they have great service.
This was my first service on my vehicle and it was... - Encore2021
This was my first service on my vehicle and it was amazing from the check-in to checkout. Everyone was so courteous and embodied what customer service is all about! The waiting room was super clean, inviting and You don’t mind waiting at all. They even offer refreshments and even have food made to order for purchase. Plus the free wifi was super fast! Kudos to this dealership!
Asst. Service Manager
Es correcto y confiable y muy buena atención al cliente .... - Zenia Lopez
Es correcto y confiable y muy buena atención al cliente . Van notificando paso a paso el trabajo por lo que eso da seguridad y bienestar
Everything went perfect I walked in thinking that I was... - vaessiafaniel
Everything went perfect I walked in thinking that I was going to have a big deal ended up paying only five dollars to round it off I was thinking I needed to program and change the remote come to find out I only needed a battery great honesty professional courtesy
The customer service is polite and friendly. The service... - LADY_FRANCESCHI
The customer service is polite and friendly. The service have a good quality and rapid. The only that is slowly is when you going to take your car
good service xxxxxxxxxxxx xxxxxxxxxxxxx x c cc x xc xcx... - hosemar
good service xxxxxxxxxxxx xxxxxxxxxxxxx x c cc x xc xcx xxx xx vxx xvx xx x x x x x x x x x x
Regal GMC has a great facility. The staff is most... - cfilion88
Regal GMC has a great facility. The staff is most pleasant to deal with. They keep the customers up to date while they are there waiting for the service to be done. I’m impressed!
I’m very satisfied with the company. The dealership... - GHill91
I’m very satisfied with the company. The dealership handled everything very professional. I couldn’t have asked for better service. I will be coming back
Body Shop Advisor / Internals Advisor
BOB JENKINS FOR PRESIDENT! What a great service team too! - TheWardFamily
We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren't going to do well, even though it's winter. My husband brought the Buick in and sadly the A/C compressor was a gonner & the part had to be ordered and we found out that it was on back-order so we'd have to wait possibly a week or more! The worst part is that if it's hot out, I can't drive the Buick with no working A/C, with the windows down, while I am waiting on this part to come in because we have a 7-month old infant, and if you know anything about babies, you are aware that you can not ride around with the windows down. It effects their breathing... Anyway - I called Bob over at the Service Center of Schumacher Buick (because my hubby told me his name!) and left a msg. I left a msg. explaining we would really love to get a loaner car until the part came in and the repair was made... Bob called me the same day a little while later & didn't even ask questions, he fulfilled my request for a "loaner" vehicle! It was set up before you know it!
I ended up driving the rental that was given to us by Enterprise (also a wonderful experience, but that's for another time lol!) & for a much shorter amount of time than we thought... When Bob called me to tell me that since my husband and I worked late, and the service center closed at 5-something, Bob said he would leave the paperwork and keys to our SUV IN THE ACTUAL SHOWROOM since they're open until 8pm! WHAT A WONDERFUL IDEA! And such great customer service. And the cherry on top?!?!?! Bob said "Go ahead and leave your rental there at Buick and I will arrange for it to get taken back to Enterprise." I said "ARE YOU SERIOUS?!" He was SUPER friendly and helpful. I never got to meet him in person (hubby did) but Schumacher Buick should keep this guy on their team forever. Thanks Schumacher Buick and thanks Bob Jenkins for such class and outstanding customer service.
Kelli and Brian Ward
First Time getting service at Sheehan - frizzo
I bought a Demo 2018 Chevy Silverado 100 year anniversary(Centennial) truck and received a recommendation from a friend to go to Sheehan. Marc Anapolsky was very thorough and reviewed my cars history with me, provided fast service and even balanced a tire free of charge. I will only get my service from Sheehan and make a point to stop and see Marc. Thank you as I only trust my vehicles to the best service dealers and Sheehan has proven themselves.
I bought a 2021 GMC Arcadia which am very happy with.the... - BENCARD626
I bought a 2021 GMC Arcadia which am very happy with.the young salesman who sold us the vehicle was on his day off and some one from your staff called him and he called me back right away.I was helped by a staff member in getting a new tag for my vehicle. Thank you very much for the great service that your staff showed.
Junior Johnson is a very valuable asset for this... - LN
Junior Johnson is a very valuable asset for this dealership , he is very knowledgeable , friendly and caring with the customers . He will go an extra mile to help you to satisfy your needs or will direct you to the right direction . You can rest assured that at this dealership Junior will do his best to served you very professional with an outstanding customer service .
Service Department Manager
Nail in Tire and I just pulled in with no appt. Super! - Donnawithasmile
Walked in there without an appt and Luis was FANTASTIC! Fast, Efficient, Professional, Service with a Smile and he washed my car too...Luis is GREAT!!!
Assistant Service Manager
Buick GMC Service Director
This is the 9th time Huston Cadillac has rolled out the... - quintomachine
This is the 9th time Huston Cadillac has rolled out the red carpet for me, and I've dealt with David Quinto every time. He always offers an efficient and completely transparent buying experience. I noticed particularly that he took initiative to make sure that all of the necessary documentation was pre-loaded so that I didn't have to burn an entire day at a dealership (greatly appreciated). Next time you're looking for a group of individuals that are thoughtful of your time and offer professional, red carpet service: ask for David Quinto (salesman) and Sean M (manager). They both offer their personal lines so that you can skip being on hold at the front desk, and connect directly to their personal mobile devices. I will continue to refer my dearest friends and family to the local dealer that I know and trust: Huston Cadillac Buick GMC in Lake Wales, FL.
I was very pleased on how the service staff took care of... - KHOLSOMBACK
I was very pleased on how the service staff took care of my service needs and took care of the problem with truck and even offered a vehicle to drive.
I purchased my 2011 Buick Regal new from Schumacher Buick... - crain.john
I purchased my 2011 Buick Regal new from Schumacher Buick and have almost exclusively used them for service and repairs
I have been very pleased and would like to say special thanks to
They have been great. They truly care about providing excellent customer service
What a delightful experience dealing with AutoNation... - wbsmithfl
What a delightful experience dealing with AutoNation Collision Center Airport. All the staff were so accommodating and showed concern. Neil was my contact and he was so great at telling me about what was happening with my car. The results of my car were absolutely great! And they handled all the back and forth with the insurance company which I really appreciated. A great experience and a great outcome! Thanks!
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