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The dealership was great. My problem was in getting my... - marya
The dealership was great. My problem was in getting my car towed there thru roadside assistance.
They were suppose to pick up my car in one hour but then it dragged on to 3 hours with constant text delays. It was very frustrating. I would have appreciated an honest estimate.
Top Reviewed Service Specialists At This Dealership
We checked a couple dealerships and we decided right away... - odaniel_patrick
We checked a couple dealerships and we decided right away when this place..Mr. Tillman is a great sales man. I really recommend the place
Great experience and great car - reneeb7
I have enjoyed doing business with this dealership. Some great quality staff and management that really knows their work and take their business very serious.
Internet Sales Associate
I want to say thank you Mike Cole for when I first... - ngrubergirl63
I want to say thank you Mike Cole for when I first contacted the Service Department, very friendly and helpful. I felt at ease leaving my car with the Service Department.
Customer Service Manager
Body Shop Director
Excellent - SkyReyn1456
Outstanding service here. Angel was very honest and upfront about this vehicle. He was very knowledgeable about all the features of this car. He also took time to explain all the features the car had and that was excellent.
Excellent Service Department - Grooveline
I dropped my car off at night due to several lights coming on. Elaina called me the next morning to let me know what was going on . She gave me a date the car would be ready for pick-up.
My experience was great!
In and out within an hour is what I call great service.... - Flo
In and out within an hour is what I call great service. Appointment was at 8am and out by 9:10 is time well spent. Drive to the dealership is further away from others near my home I have tried but this by far is better. Only downside was $62 for an oil change seems extremely overpriced.
I trust Robert Land to take care of my car service. He... - paa1313
I trust Robert Land to take care of my car service. He explains what needs to be done & cost so theres no surprises! I like the times i get a discount.
Had excellent service. The young man in Service was very... - Marti
Had excellent service. The young man in Service was very congenial and ATTENTIVE. He told me approximately how long it would take and he was very close. Had oil change and car wash. Excellent car wash , very best. Hav been going there since Aug 2015. Very pleased with the service and customer service skills. Making the Appointment was very easy as well. Thanks . Marti Hartrick.
Very friendly, knowledgeable and prompt service. Tommy... - TMP
Very friendly, knowledgeable and prompt service. Tommy was great to work with and provided a safe environment to wait for completion. I would recommend this dealer for service
Ed Voyles Hyundai is the best!My daughter’s 2013 Elantra... - marcellek
Ed Voyles Hyundai is the best!
My daughter’s 2013 Elantra needed the 30,000 mile service, plus front brakes. I called to set up the appointment with Cathy S, and then proceeded to change that appointment many times over a two-week span, due to my daughter’s work schedule. Cathy was unfailing kind to me when, yet again, I had to call and change! The service department performed the needed repairs, plus they called and informed me of the need for front brakes. In by 9, out by 3. Just perfect! Thank you for another positive Ed Voyles experience.
We stopped in at Mountain View Hyundai to look at a new... - D Hayes
We stopped in at Mountain View Hyundai to look at a new Santa Fe. Jared showed us the Santa Fe that we were interested in and answered all of our questions. We never felt pressured at any point. Buying a car from here was an easy and enjoyable experience.
Kathy has excellent customer service skills - TRANSMISSIONHERO
Took my Equinox in for my routine oil change and Kathy checked me in and was very nice. You could tell that she had a million things going on, but she still helped me as if I was the only person asking for her assistance. Upon inspection, I needed two new tires, as well as a rear alignment. She tried to find me the same tires that I currently had, which she could not, but she got me right in for my alignment after I went and got tires elsewhere. She is very professional, and nice at the same time. I also have dealt with Kathy with my business, and I get the same great service each time! Thank you Kathy!
I had an appointment for a recall item and asked the... - Sad service
I had an appointment for a recall item and asked the service rep to also check in to the airbag light that was on. When the car was returned no one had addressed the light. They took the car back into the shop again and quoted me $417.77 to fix the clock spring. I went home and dug through my old Hyundai paperwork and discovered there was a 15 year unlimited mileage warranty extension for the clock spring. I addressed this through several emails with the Service Director. I was also checking in with him about the Hyundai Fuel Reimbursement Program. He had never heard of this and did not respond about the extended warranty coverage until my third request. He blamed the issue the service writer. I’m thinking no service center should return a car with an active airbag light without addressing it, but especially after specifically requesting it to be checked. I’m also very concerned they are charging people for work that is covered under warranty.
My adventure with Auto Nation Hyundai Mall Of Georgia... - disappointed
My adventure with Auto Nation Hyundai Mall Of Georgia (referred to as HMOG in the rest of this nightmare) began when my daughters 2012 Sonata died while driving on Braselton Highway in Buford, Ga. Luckily I was driving, not my daughter, but I had two minors in the car with me and this could have been a disaster. After being helped off the road and into a nearby parking lot I called HMOG Service and was told that the car was not under warranty and I would have to have it towed to them or the mechanic of my choice. I opted to have it towed to Pedro’s New and Used Tires and Auto repair (a small garage in Buford that has complete integrity and fair pricing). I would recommend them to anyone.
Pedro took a look at it and said the engine was froze and unrepairable. He said he had another 2012 Sonata with the same issue and it was covered 100% by the Dealer (luckily not HMOG for this customer). So, I called HMOG and asked again and they said the car was past it’s warranty and not covered. They did not ask for the VIN or mention any recall. So, I started to GOOGLE to look for used engines and when I put in “2012 Hyundai Sonata engines”, the first thin to pop up was a recall that was issued for 2012 Sonata’s for the engine freezing.
So, rather than calling HMOG (crooks), I called Hyundai USA (corp office) and spoke with a young lady who asked me for the VIN # and she looked it up and the vehicle was part of the recall. The next thing she asked was, “was anyone hurt in the car”. Unbelievable, not only did she find the recall, she cared enough to ask if everyone was OK. (Unlike HMOG, crooks and uncaring) She gave me a case number and arranged for the car to be towed to HMOG service as well as contacting HMOG service and putting engine replacement into action. At this point I called HMOG service and spoke with the service manager and he was apologetic and said he would oversee the replacement.
A week ago the car started sputtering and slowing down on the highway. My daughter called me from the side of the Highway (I-85) and I called HMOG service. I got an answering machine and left a message with my name, number, and the situation. No call back. Tried calling again and left the same message, name and number, no call back. She made it home with her flashers on and I tried calling a third time leaving the same message and no call back. Through this whole ordeal I never got a call back.
So, I called Hyundai USA and the young lady gave me a case number and apologized profusely. I told her I wanted to get a total inspection of the car and she set up the appointment. When I dropped the car off I told them that cruise control had not worked since the new engine was put in (I didn’t know that til my daughter pointed it out before I took it in). The service rep told me that cruise control would have nothing to do with the engine replacement and took the car in for the inspection.
Two days later I got a text from the service rep letting me know there were two issues that needed fixing. The first was a brake flush ($155), the drive belt needed to be replaced ($198), and the cruise control ($212). I asked if the drive belt should have been replaced with the engine replacement and he said, no. I told him I disagreed and he could keep the car there til I speak with Hyundai USA about the belt and cruise control. The gentleman I spoke with gave me a case number, agreed with me, but had to escalate the case to a supervisor.
Two days later the supervisor called me and said, “I totally see what you’re saying about the cruise control and belt, but there was nothing he could do”. He said that all dealerships are independently owned and operated and consumer affairs can not make them repair anything if they don’t feel it is under warranty. So, I’m sending this out and I’ll see what happens in the next week. I’m not holding my breath.
Charged 190 Dollors for Inspecting nothing - galelion
I went there and said my door handle is missing and they inspected and they took 190 Dollor for inspection, they called me and asked in hurry it needs. inspections and its today's thing may 7, 2019. And price added was supplies which none was used, and 2 quotes of doors only. I asked him where is manager he said I am manager Karl David. Never go there. This is second time.
Worst place in Savannah, very dishonest ppl . Don’t trust... - Kekules
Worst place in Savannah, very dishonest ppl . Don’t trust anyone.Scammers,they don’t know their jobs once they collect the money they’re done with you
Having a major issue with this dealership, as their so... - Happy BMW Customer
Having a major issue with this dealership, as their so called "detailers" badly marred and scratched the clear coat and dark chrome trim on my 2019 Genesis G70 with 3k miles that I purchased new from this dealership in 12/2019. Also, I'm being told a paint defect on the hood is my fault. One thing they are doing is replacing the windshield that has permanent letters and numbers that you can see from inside the car due to a sticker that the dealership stuck on the car.
The sales experience was great, however the customer service is by far the worst I've ever experienced. I actually had to get Genesis involved over something that should have been resolved easily. The General Manager is in denial over the incompetence of the detailers and wants me to get quotes to repair the paint only. He will not take responsibility for the trim that is now scratched. So now I need to spend my time to fix their issues/damage?
I do not recommend this dealership or brand, and will take all future business elsewhere. No one should have to put up with any dealership or car manufacturer that doesn't respect the consumer, nor stand by their warranty or work.
Remember everyone. Car dealers are not your friends. It's store where they want your money in exchange for a car. There any many choices out there, choose wisely.
I will not every recommend this place to anyone. The... - Mario
I will not every recommend this place to anyone. The service her sucks, they have my car going on 4 weeks and they still can't give me a direct answer. They told me 2 weeks ago that they had to get in touch with some hyundai specialist, now today they're telling me the same exact thing as if they didn't tell me this a couple of weeks ago. Tricia Roger's is my service provider im guessing she's to busy to even give you a simple update on your vehicle. I bought 2 vehicles from this place and I took my sister there to purchase a vehicle. I will never again buy a vehicle from there matter of fact my wife wanted a Genesis, we will definitely want be getting it from there. So people don't risk it take your business somewhere else. i promise you until I'm satisfied i will make sure to spread the word about this dealership
I bought a car 2 years ago and have been changing the... - huggive
I bought a car 2 years ago and have been changing the front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was odd and found a genesis auto club that says this is a known issue with this make/model but not recognized as recall. I brought this issue to the service manager's attention at the time and they said they needed to build a history to show it's defective. I bought the story since it made sense and they changed the bulbs for "no charge" (but I paid the first 2 times... More than $100 per bulb change). This year, I've been remote and hardly drive the car. In July, the passenger side bulb was out and again, I asked if they would look at the wiring harness and they did. They changed it under warranty, finally, and I asked if they would change the driver side. I was told that since the bulb is working they can't change anything and I would have to come back when it's out. He then said, my warranty expires tomorrow, so if it goes out by then come back. It's now December and the driver bulb is out. I went back to the dealership asking about the harness and was told that I would have to pay $250 + taxes to have it replaced.
What am I missing? If after 18 months, you finally change 1 of 2 sides that have been constantly failing?? Now, I'm being asked for $250 + taxes because someone failed to read notes to see the trend or listen to the customer?
I had hopes that this was a reputable shop but was only left with the final words of the service agent, "Call Hyundai...because you're warranty is up.."
Don't tell your Customers that multi-point inspections... - treetop637
Don't tell your Customers that multi-point inspections are something that you're trying to get better with completing. It frustrates me that I got service done 2 weeks ago regarding a tire blowout and nothing was mentioned about the tire on the opposite side of the car. If my tire is so bad why wasn't this addressed when the multi-point inspection was completed. Not to mention, not ideal to tell a Customer that you should try going somewhere else to find a better deal if it suits you.
I promise you Hyundai of Kennesaw, you will NEVER
get my business again!
I bought a Chevy Cruz in February of 2020. The car has... - Godawgs603
I bought a Chevy Cruz in February of 2020. The car has needed service on it 4 times, 2 of those times were for over heating issues. The car now is broke down, will not start and it needs a motor replacement. The extended power train warranty will not cover it. I cannot afford a motor replacement so now I am without a vehicle and responsible for what I owe on the loan if I so happen to chose to let the car go back. Hyundai does not seem like they care at all.
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
Stay away - gartrellmatthew
We purchased a 2010 GMC Terrain on June 19, 2017.
On July 31, 2017 the vehicle began to make a fluttering noise, then the check engine light came on. That evening the vehicle completely locked up and shut off while we were driving home. It turned back on, but did not sound right. We returned the vehicle the following day to Autonation Hyndai, and they refused to look at it unless we paid a fee, as it was beyond the warranty period. We refused to pay, and they agreed to look at it. After they looked at it, the sales manager informed me that the vehicle needed a new engine, or needed the engine re-built, but it was not covered under warranty. I questioned the fact that they said we drove over 7,000 miles in 30 days, and after careful review, they realized that the finance manager wrote the wrong mileage on the original contract. They immediately asked us to return and sign a new contract. It was implied that if my wife signed the new contract (I was out of town), the vehicle would be under warranty and repaired. It was not brought to my wife's attention that she had the option to return the vehicle, as the contract was null and void. However, she was assured the vehicle would be fixed under warranty, and given a loaner. We were told that they needed to wait a short time to fix the vehicle, as the warranty company would suspect fraud if they immediately filed a claim.
36 days went by with no updates. Every time I called, they said it would be ready soon. On September 6, 2017 I was called and told that there was nothing wrong with the vehicle, and it was ready to be picked up. They claimed to have taken it to Rivertown GMC to have it looked at, and they found no issues. I called RIvertown GMC and spoke with the adviser who worked with my vehicle. The adviser stated that they cleared the check engine codes before they took it over to them, and they were not able to diagnose it, beyond driving it and looking at it.
Upon reviewing the paperwork, I noticed that it only states that the check engine light was on, and not that the engine actually locked up and shut off. I have the message from July 31, 2017 at 10:05 PM when I explained that the engine shut off as we were driving home. We were also never informed that they were taking it to another dealership for a second opinion. We wondered why it was taking over a month to repair. The last message I received on September 2, 2017 read, "I should have an update today on a def time frame of the engine", which lead me to believe it was being repaired and or replaced. Then 4 days later I am told that there is nothing wrong with it, and I need to pick it up.
As you can imagine, I was livid. We are new to the city and do not have funds to cover if and when it decides to go shut down again, especially while driving. Engines do not just go bad, and then magically repair themselves. I did express my frustration as any human would after being dragged through this, when you thought you bought a good car. The service manager hung up on me, and I understand, as I was very upset. Then I was accused of just trying to get a free engine. The only reason I thought it needed an engine is because Hyndaui mechanics looked at it, and I was told by the sales manager that it needed a new engine, or the engine needed to be rebuilt. I know nothing about automobiles, so I would not even know if and when it needed a new engine. I just know that vehicles don't just die while driving after the check engine light comes on.
I was told that if it happens again to take it back in. However, we will be taking it to another dealer to do the work. We strongly do not recommend this dealership.
We have filed complaints with the BBB and Office of Attorney General Chris Carr