Excellent - markbouchane
Very thorough and very fast. Don’t like this word minimum as I like to get right to the point.
Let the customer choose how many words.
Top Reviewed Service Specialists At This Dealership
Excellent - SkyReyn1456
Outstanding service here. Angel was very honest and upfront about this vehicle. He was very knowledgeable about all the features of this car. He also took time to explain all the features the car had and that was excellent.
Billy Jung & Bruce Vernon (10/10) - SLFunction
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast.
I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure.
Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do?
Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018.
I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D
The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
Greatest service ever - Connie C
Lucas Walls is the most customer 1st person I have ever met. There was a slight accident with my car. When I went to pick it up I had a question about my contract. The finance person was busy, one of the salesman was trying to help me. Lucas came and took over for him. When he found out about my car he went above and beyond the norm. He really is concerned about his customers. The whole team there is awesome. Lucas is the living example of treat others as you want to be treated. Southtowne is my dealership for life thanks to Lucas.
Customer Service Manager
Great Customer Service - PARIS89HUNTER
Christopher was very friendly and helpful. Teaunna was very kind and helped us out a lot... Our wait time was quite lengthy but great customer service overall.
Customer Relations Manager
We always come back. Always get good service. - Sonata owners
Mike at front desk service was very kind and friendly and some of the other staffs. Service is always satisfactory. No place is perfect, but overall we prefer going back to them. Employees are nice and friendly and place is clean even the bathroom. Thank you Mike Cooper.
Internet Sales Associate
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
Good coffee in waiting room, quick service. - teacherman49
Chris explained everything in detail to me. In addition to the steering wheel problem, he also repaired 2 recalls--all at no charge under my warranty. Phone calls prior to visiting the dealership were also pleasant and informative. Chris is customer friendly.
Great service and sales - Anne
Superb service, would recommend to anyone in the Jacksonville, FL area and ask for Walter in sales, he will treat you right, he knows all about all the cars on his lot😎
First Class Service - Kathymyoung
Donnie Rowe is wonderful. He had my car in and out in an hour. He’s friendly, professional and an expert at what he does.
Excellent, fast, service with knowledgeable, friendly staff! - englibrit
Always efficient friendly staff who go that extra mile to arrange convenient appointments!
Even the staff driver was extremely friendly, as if I’d known him for years!
Kudos to all Riverside staff members 😃.
great work with great staff - Bowen,G
All work that was needed was explained to me and options were given on what needed to be done now and what could wait until next visit. I was given the cost estimate before work was done and that was the amount I was charged. Techncians and staff who checked me out were friendly and helpful.
Great service - Virgo9137
Ed Voyles did an excellent job on repairing my car. They went above and beyond the scope of what appeared to be wrong with my car and made sure the underlying damage was also replaced. Thank you Ed Voyles for the great service.
Will never use again - Onedisappointment
Had to bring my car in and was told I need a new radiator because mine is leaking. After I picked my car up, I went to friends to drop something off and about 5 minutes into talying they noticed radiator fluid on the ground. We open the hood and saw that the hose was damaged to the radiator. Turned around and went to Rick Case....at the end it was not my radiator leaking only the hose was damaged, they did not even replace the hose wenn I came back. Had to go to Auto Zone and buy new hose and fluid. I complained to manager, headquarter and even wrote to Rock Case.....did not even get an apology. ....never again....all they want is your money.
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Bought car here but still have problems with car but not war - Bill
Very poor service manager very rude car not covered under warrantty each time brought here, new service manager again and now they don't even sale all hyundia using a very poor excuse........
Left with more issue than I went in with - de.craig
Friday I took my car in for an alignment and oil change then traction control lights came on that evening which was concerning. The next Monday, I took my vehicle back because the alignment was not correct and the warning lights remained on. These issues were blamed on a missing engine mount bolt, which I do appreciate them noticing (although this has caused no issues in 2 years). I then took my vehicle back that Thursday and the bolts were installed and the alignment was somewhat corrected, but I was told the warning lights were on because the steering angle sensor needed to be replaced (a $1300 service estimate). I returned home and did some research on this issue. Within 30 minutes, I found that the steering angle sensor needed to be reset which is a common problem after alignments. I fixed this issue on my own without a $1300 repair which was completely unnecessary.
Service Department Staff - kns1983
If it wasn't for Terry, one of the service consultants, I would have given less than three stars. There were two other service consultants that did not even acknowledge me or offer assistance when I entered the room. Neither one of them were busy with a customer either. It seemed as if they didn't want to be bothered. Terry was waiting on a customer when I walked in, though. When Terry was finished helping the customer, he assisted me. He was very professional, friendly, and attentive. Thank goodness for Terry, otherwise I may not have been helped.
Great Guy - Allison
I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis stepped in was awesome! I don’t usually do reviews but this guy stood out. He should be manager and fire the rest of u ask me. I think a secret shopper situation will show u guys how pathetic ur service department is, Js
60,000 miles service - Women
I brought in my 2013 sonata for 60,000 service and was told it would be over $800.00 outrageous price catalogue says it only $400.00 and change
Stay away - gartrellmatthew
We purchased a 2010 GMC Terrain on June 19, 2017.
On July 31, 2017 the vehicle began to make a fluttering noise, then the check engine light came on. That evening the vehicle completely locked up and shut off while we were driving home. It turned back on, but did not sound right. We returned the vehicle the following day to Autonation Hyndai, and they refused to look at it unless we paid a fee, as it was beyond the warranty period. We refused to pay, and they agreed to look at it. After they looked at it, the sales manager informed me that the vehicle needed a new engine, or needed the engine re-built, but it was not covered under warranty. I questioned the fact that they said we drove over 7,000 miles in 30 days, and after careful review, they realized that the finance manager wrote the wrong mileage on the original contract. They immediately asked us to return and sign a new contract. It was implied that if my wife signed the new contract (I was out of town), the vehicle would be under warranty and repaired. It was not brought to my wife's attention that she had the option to return the vehicle, as the contract was null and void. However, she was assured the vehicle would be fixed under warranty, and given a loaner. We were told that they needed to wait a short time to fix the vehicle, as the warranty company would suspect fraud if they immediately filed a claim.
36 days went by with no updates. Every time I called, they said it would be ready soon. On September 6, 2017 I was called and told that there was nothing wrong with the vehicle, and it was ready to be picked up. They claimed to have taken it to Rivertown GMC to have it looked at, and they found no issues. I called RIvertown GMC and spoke with the adviser who worked with my vehicle. The adviser stated that they cleared the check engine codes before they took it over to them, and they were not able to diagnose it, beyond driving it and looking at it.
Upon reviewing the paperwork, I noticed that it only states that the check engine light was on, and not that the engine actually locked up and shut off. I have the message from July 31, 2017 at 10:05 PM when I explained that the engine shut off as we were driving home. We were also never informed that they were taking it to another dealership for a second opinion. We wondered why it was taking over a month to repair. The last message I received on September 2, 2017 read, "I should have an update today on a def time frame of the engine", which lead me to believe it was being repaired and or replaced. Then 4 days later I am told that there is nothing wrong with it, and I need to pick it up.
As you can imagine, I was livid. We are new to the city and do not have funds to cover if and when it decides to go shut down again, especially while driving. Engines do not just go bad, and then magically repair themselves. I did express my frustration as any human would after being dragged through this, when you thought you bought a good car. The service manager hung up on me, and I understand, as I was very upset. Then I was accused of just trying to get a free engine. The only reason I thought it needed an engine is because Hyndaui mechanics looked at it, and I was told by the sales manager that it needed a new engine, or the engine needed to be rebuilt. I know nothing about automobiles, so I would not even know if and when it needed a new engine. I just know that vehicles don't just die while driving after the check engine light comes on.
I was told that if it happens again to take it back in. However, we will be taking it to another dealer to do the work. We strongly do not recommend this dealership.
We have filed complaints with the BBB and Office of Attorney General Chris Carr
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
Worst SERVICE DEPT EVER - sonatagirl
This dealership replaced a $4000+ wiring harness in my 2016 Sonata, back in July. Fast forward to December and the electronic steering seizes, and I had the car towed to Rick Case Hyundai in Alpharetta, who discovered that Hyundai ATHENS wrapped the wires around the *)(*)* steering column and the friction damaged the wires. I will update tomorrow after I speak with the service manager in Athens to determine if he is going to rightfully assume financial culpability for yet another harness. I wouldn't let Hyundai Athens work on a tricycle!
2 hours for and oil change - with an appointment?! - Jeff S.
Made an appointment for an oil change on line, for this past Saturday. Showed up 5 minutes early and was told it would be at least 2 hours to change the oil - just change the oil! I asked, "even with an appointment?", and was told that was correct. I backed out and left. RIdiculous!
Hyundai of Cumming