1,323 Illinois Used Car Dealers

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Sales process was really excellent. - Tdweitzel

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Excellent Experience! - tangelacjohn

I recently purchased my Audi from WCMC and my experience was great! Kevin was very knowledgeable and forthcoming about the car and everything that I asked him. When I initially called and told him I was on my way to test drive the car, upon my arrival the car was in the front ready for me to get into and have a look around while he printed paperwork for me. If you are looking for a car please visit WCMC and ask for Kevin!!!!

My experience was great. - jemcorrow

My experience was great. However the cam and lifters went out after a month. Luckily the dealership gave me a 6th month warranty. This a reflection of chevrolet as a whole and not the dealership. Chevrolet continues to put out flawed vehicles even though they know about the flaw. The warranty w Should be extended for this reason.

Seeking a good used vehicle to serve as our 2nd vehicle & - lawiebenga

Seeking a good used vehicle to serve as our 2nd vehicle & a "Daily Driver" & although we initially liked the salesman who was helping us it was painfully apparent that he: A. Felt as if we hadn't done our "homework" before walking onto the Freeport lot. B. Made 3 COMPLETELY disingenuous statements. We're still looking to buy a vehicle but will go somewhere where our intelligence won't be insulted.

Everyone I spoke with was extremely helpful. - David K

Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again.

I purchased a 2014 Chevy equinox from Kunes in Morrison, - Brenda Hook

I purchased a 2014 Chevy equinox from Kunes in Morrison, Illinois, I had nothing but problems with it the day I drove it off the lot. After 4 months of calling and asking for help or get me in another car they finally helped me get into another car. I spoke with the GM and he was able to help me get a different car, after getting my new car I received a letter from my loan company that they sent me a check to the dealership for balance owed to me on my Chevy equinox that I had returned. The dealership was to call me when they received my check. They called me and said that my check was there and they needed me to come in and sign it over to them because that check needed to go towards the down payment on my new car, so before going over to the dealership I called my loan company and asked them if that was what the check was for, they said no! I already had a down payment with my trade in, so the check was mine to do whatever I wanted with it. So my fiancé and I went to kunes in Morrison Illinois and sat down with the sales guy and he told me I had to sign over the check to him, he passed me the check face down across the desk, I picked up the check and looked at it and handed it to my fiancé. My fiancé told him that I was not saying it over to them that it was mine and was made out to me. We got up and walked out of the office and the sales guy chased out into the lobby yelling you need to give that check back it’s not yours and than saying he was going to call the cops. My fiancé told him to go ahead and call, the cops would see the check was made out in my name for me. So we left and didn’t get the cops called on us and never heard from kunes in Morrison Illinois again. So basically they were trying to take my $900 check for themselves, never again will I deal with kunes in Morrison Illinois Bill Bart - general manager Greg Roberts - sales Josh Morales - sales Be very careful if you go to this place, they rip you off and lie to you, they only want the sale for their Commission, after you drive off the lot they don’t care what happens. Josh Morales is the sales guy who threatened to call the cops on us and try to take my $900 check.

Bought a Cadillac Escalade. Frank helped to close the... - wpietka559wpietka559@gmail.com

Bought a Cadillac Escalade. Frank helped to close the deal. I think I got a great price on a great car. He also went the extra mile to make sure I was satisfied after the purchase. Didn’t have to, but he did. Thanks.

I've been dealing with Brian in the service department - miss_patty42

I've been dealing with Brian in the service department for quite a while, and have been impressed. Yesterday, I had the privilege of working with Jerry in the sales department. I purchased a car from him yesterday, and the process was seamless! J would highly recommend the service and the sales department! Thank you gentlemen, for always having my back!

Lucky Motors and Chris specifically made buying my - TMA

Lucky Motors and Chris specifically made buying my Corvette quick and easy. I'd been looking online and was actually two states away from Lucky, but they got the deal done, the paperwork completed, and arranged to have the car shipped directly to my home. I highly recommend these guys, and won't buy another car without checking with them first.

worst experience ever - unhappy

They don't stand behind what they say. the owner can't keep his story straight be vary wary of the pre purchase inspection. My car needed 5000 in repairs after purchase.They wouldn't call me back

Very dishonest people. - Darylh683

Very dishonest people. If you drive more than a few minutes to get there, then they think that you’re invested in the car and will lowball you in the trade in and refuse to negotiate. They are very kind over the phone to get you there.

Pro Cars USA on Alsip listed a 2019 cadillac escalade esv - Ddiivvaa2002

Pro Cars USA on Alsip listed a 2019 cadillac escalade esv vin 1GYS4HKJXKR287034 for sale. I went into their showroom to buy the vehicle and put a partial deposit of $2000 to start the process. I was sent to Titan Auto Sales to complete the paperwork. Eric informed my husband and myself that Pro Cars owned the vehicle And that they sometimes do their paperwork. We pay another $13000 down payment to Titan and was told they would forward the payment to Pro Cars. We completed the paperwork so excited not realizing it was on Titan letterhead. We took possession of the vehicle and about 2 weeks later we began to have issues. We Schedule to take the car to cadillac for diagnostic. We were informed by cadillac that the transmission was gone And it would cost Over seven thousand dollars for them to replace. I called Eric back at Titan auto and explain to him what was going on and he told me that the loan had funded and Capital one had already sent them the payment. So I call capital one to tell them what happened to the vehicle and that I had the vehicle towed back to the dealership Because they refuse to get it repaired by Cadillac. The only option that they gave was that they repaired the vehicle. And at this time I did not trust them. When I requested my $15000 down payment to be returned, Eric from Titan Produce a form and tell me that it would be necessary for me to sign. This form in order for me to receive a partial refund of my down payments. Even after I got upset and explained to him that I did not agree to the terms in the form he refused to return my money without me signing the form. The form was to silence me from telling anyone about what happened to this vehicle and not to make any reports on social media or yelp. Needless to say I had no intention of doing that and I didn't know anything about Yelp but I felt so violated and I felt as though I had been scammed and I did not want this to happen to anyone else so here I am. I also need to say when I put Eric on a 3 way Call with capital one he informed them that Titan owned the car, Which Was a contradiction to what he had been telling us. Once capital one was off the phone eric again begin to tell me that pro cars was the owner of the vehicle. Beware of these used car dealers. Read the reviews and believe it because it is real.

Great Team and Great Service! - cjohn1088

The staff is very friendly and accommodating, and they will help you out in multiple ways. I traveled from over 3 hours away, and they made the experience as easygoing, informal, and personal as possible. Thanks again to Mike, Frank, and Joe.

Car purchase fly I. And out - Binsuranceguy

Trust worthy and honest Quick easy in and out process Took uber from the airport Car was as discussed on the phone and paperwork was easy.

Competent - Person

Knowledgeable, able to answer all of my questions. Friendly and not at all aggressive in their approach. Whenever I went to the dealership there were friendly but not pushy folks greeting me.

Good stuff and good service the dealer and the people are - vilsonpgumila

Good stuff and good service the dealer and the people are very professional. No pressure they just let you take your time

Awesome Sales Staff - Justin6122

We drove out of state to look at one of their vehicles. They were extremely accommodating and the entire process was seemless... I def would buy my next car from them.

My salesman, Tony Malzone is the best car salesman I have... - mmw1140

My salesman, Tony Malzone is the best car salesman I have ever done business with. He is no longer a salesman. but my friend. I spent 2 days with him. He made sure everything was taken of for me. I also like doing business with the service department. I may just go to the dealer to say Hi to everyone I have gotten to know. Tony also gets you talking with other customers. The day I bought my car he had 3 customers. Handled all of us, and I made friends with one of his other customers, it made waiting go so much faster. The second day I had to finish up some last minute things, and he had another couple, Tony got us talking with each other such a pleasant experience.

Great Experience! - LincolnMan

Very welcoming atmosphere. Sherry was a Great salesperson and got the deal done. Nice car selection and even better service. I would definitely it Law Auto Group.

I was impressed! - D.bardahl

I was impressed! I believe the dealership is under new management/owner and everything ran very smoothly and staff seemed extremely knowledgeable. I would highly recommend them.!

Worst dealership, don't buy anything there , worst... - Delcho

Worst dealership, don't buy anything there , worst customer service and staff piece of xxxx they will lie to get out those broken cars... dont

I haven’t gone to pick-up my purchase yet, but I did send - Scottf814

I haven’t gone to pick-up my purchase yet, but I did send the car to get a PPI, and they told me it was “the cleanest vehicle he’d seen in months.” Kevin and Angie have been very pleasant to deal with throughout. I felt no pressure to buy, even after they dropped the car off at the dealer for the PPI for me. Excellent service, excellent product. D&M is a smart choice.

I highly recommend working with Joe Wenskunas at Bob... - arundell14

I highly recommend working with Joe Wenskunas at Bob Brady Honda. I looked at different cars at multiple dealerships to find a reliable and inexpensive small car. I found a lot of bluster, little expertise, and poor service until I drove to Decatur. No pressure, sound knowledge of the vehicles on the lot, friendly follow up, and respect for me as a buyer made all the difference. Joe said up front that he wanted to earn my business and he did. Great experience, and I love my new car!

Outstanding service from the moment I inquired about the - jordan.mccreery

Outstanding service from the moment I inquired about the used vehicle to my test drive, sales process & quick financing. You won’t find a better dealership!

They give you the run around to get a tag. - anne.puckett65

They give you the run around to get a tag. I bought a car from them and caused them to lose customers, because Everytime for a year they made excuses why they didn't have the tag. I complained to the state. It wasn't until I paid the car off that they got a tag for the car. Don't buy from them

Lee Zarras has always been very cooperative and pleasant - Pete

Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible.

Purchased this 2015 Dodge Challenger from Maloy at - Cliff George

Purchased this 2015 Dodge Challenger from Maloy at Autotown this weekend. This was one of the best experiences I've had with a car salesman. Top notch customer service. Maloy even created a personalized video of the car and a full view of any imperfections and to give me piece of mind since I lived 4.5 hours away. He even ensured that I would be able to hear the exhaust as this was a big selling point. Maloy made the purchase painless and even gave me a courtesy call the day after purchase to ensure that I was completely satisfied. You will not go wrong purchasing a vehicle from these guys. Highly recommended. Even considering making another 4.5 hour drive when my wife's vehicle is ready for trade. 5 STARS!!!