I recently purchased a used vehicle from Art Hill Ford - Artsydoodle
I recently purchased a used vehicle from Art Hill Ford in Merrillville, and overall, I am pleased with my experience despite a few bumps along the way.
The buying process itself was fantastic thanks to Joe, our salesman, who was amazing and went above and beyond to secure the sale.
After bringing the vehicle home, we discovered a few front-end issues that were missed during the initial inspection. While it ultimately took some time, extra trips, and persistence on our end to meet the 172-point standard advertised, the dealership truly stood behind their word. Matt, the Used Car Manager, was exceptionally accommodating, appropriately apologetic, and made sure we were provided with a loaner vehicle while repairs were completed. They even covered the cost of an independent inspection to grant us full peace of mind.
Though the process took patience to reach full resolution, Art Hill Ford proved that they stand by their promise and truly value customer satisfaction.
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