Fantastic sales staff - Mullannix930
Being a person that normally hates to deal with car sales staff, I was pleasantly surprised with the experience buying a Jeep Renegade. The salesman (Kenny Abdon) was fantastic. He didn’t pressure us and explained everything down to he smallest detail. Pricing for the vehicle was on par if not better than competitors, but the service and sales staff make Glockner my choice.
Top Reviewed Specialists At This Dealership
Very up front and helpful - Shiloh d Smith
I went in looking for a new truck. I was given to Cary for help. He above and beyond with any questions and concerns I had . GREAT PLACE AND PEOPLE. we will be back
Love th sales side - J
We Loved the sales dept. Jeff was great! Quick and easy! I purchased a Hyundai. It was not an option on the drop down menu. Good price and exactly what I wanted.
Very pleased - Ram
They had a good selection of vehicles that fit my wishlist. So many that it was kinda hard to pick just one. They gave me decent money for my trade in. Michelle was very accommodating to my 5 and 7 year olds that I brought along for some test drives.
Sales / Floor Manager
They go to bat for customer. - christina
She is not just a sales lady but a friend. I had her cell # and I called her on various of times, just to know she was still working hard for me, and she will go the distance to fight for me. Due to my illness any my trade in, she buster her butt to find me a small car. I can she I have a new friend. Management worked hard to go to bat for me. I am recommended my father to her. Thanks so much!!!!!!!
Time at Jeff Wyler Ft Thomas - Jazzz0718
My husband and I were not expecting to walk out with a vehicle. All week I told myself we was just looking and we got there yesterday 3/17/18 and walked out with a vehicle that I love. Our sales rep Alex Howe was great she did what she had to do for us to have this vehicle and I thank her for that.
Thank you Jeff Wyler Ft Thomas for. everything
I love my new 4runner!!! 😁 - Lady from Rocky Top
Purchasing a 2017 4runner was the same as brand new for me. I've never owned a new vehicle and definitely never bought one online. I found it on carguru. It was the right price and everything I wanted. I live in TN..4 hours away. They brought the car to me. I had many photos and all specs. They spoke with me at length and answered all my questions. Norma Jean, Bill, Brian, and Adam were great. The 2 gentlemen who delivered the car were very nice and personable handing over the keys so I could finally drive this car! There was no rushing me to get back and these guys had a 4 hour trip home to KY at 6pm. The vehicle is beautiful. They worked with me and made things right. Thanks guys!!!! Love from TN 😁
Rating - Katyck
We went to Cross Chrysler to just look at their jeep wrangler selection. Loran Baskett helped us look through their selection. He was a very good sales consultant. We did not feel pressured into buying a vehicle and I felt very comfortable dealing with him. Usually car dealers pressure you into buying a car and I don't like that feeling, he was very helpful, friendly and knowledgeable. He answered any of her questions. We ended up buying a jeep wrangler from him when we originally went in just to look at their selection. We would definitely go back to Cross Chrysler to look and possibly buy a future vehicle.
Worked above and beyond - DuaneG
Rob and Ray worked so hard on our two vehicle deal and they would not stop or give up until it was done. My fiance and I are extremely happy with our new vehicles. When other dealerships didn't want to help because it wasn't an easy job these guys stepped up and said bring it on.
Director of Performance Excellence & Digital Media
Excellent service - Aanderson81
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
2016 right hand drive jeep wrangler unlimited - Paula Dunn
My sales experience was fine but I spent over $30k on this jeep it has 9200.miles on it and I have had 4 flat tires...very disappointed with the quality of the tires and the paint is chipping off , At that price i would have thought they could have put better tires on it...
A great buying experience on a new Dodge Ram 1500 - 69Monty
I could not have asked for a better deal than what I got from Freedom. 20 years ago I purchased a truck from them and was so disappointed I swore I would never go back. Well, here I sit with an awesome 2018 Dodge Ram 1500 and as happy about this deal as I have ever been. A big thanks goes to Andrew Williams and Tom Cecil. Good Job!
Ryan Wessling was AWESOME - Albert Davis
Ryan Wessling was AWESOME!!! We bought our first Smart Car and Ryan answered all our questions and was extremely knowledgeable. I will go back to Big M again.
GREAT IN EVERY DEPARTMENT. - dunawayt
I HAVE BOUGHT 5 SUV'S FROM DRIVER MOTORS SINCE 2013. THEY ARE AMAZING. FROM THE SECRETARIES, SALES PERSONAL TO THE SERVICE DEPARTMENT. ALL HAVE TAKEN CARE OF ME AS THOUGH I WAS A PART OF THERE FAMILY. I WOULD NEVER TRADE ANYWHERE ELSE. FIVE STAR ALL THE WAY!!!!
Great Service - Bill17
I was contacted by Jimmy Jones after I opened an account on True Car. They did not have the car I was looking for in their inventory but was willing to try and find it. I went in and within 30 minutes they had located the car I was looking for. The deal was made and I had the car in 2 days. They were great to deal with and gave me the best price I had beem quoted. Nice friendly people who seem to appreciate your business.
Wonderful Experience - Brandy 06
We had a wonderful experience Stacy was really helpful. Will return to Gillie Hyde for my next vehicle. Very happy with my purchase and he process.
My service was very good! Great company to work with! - Americanmade79
I was very pleased with my service at Hunt Ford! Very professional atmosphere! I will come to Hunt Ford for my next purchase of a vehicle! The staff here at Hunt Ford are very friendly and are willing to take the time needed to show you a vehicle without rushing you through the process!
Used Camry - cborman
Called on the car that I found on Cargurus and talked to David Tewell and received a fast response. I live over 3 hours away and where able to agree to trade numbers after e-mailing pics of my car and without any hassle. Financing was a breeze and David meet me halfway to complete the paperwork and deliver the car to me. It was a great experience. C. Borman
Great - Hannahgracie1
Great people and even came in on a holiday to help me out cause I sold a vehicle and needed to get something quick. Thanks again
I wouldn't send my worse enemy here. - Amanda.
Worse place ever. The only person I liked was JJ he truly needs to go to another car lot so they won't ruin his name. Worse place to buy from, worse customer service. They also don't inspect there trade ins and sale junk. Wish they had a zero on the review they dint deserve a one. They also cancel my warranty and didn't tell me try say I wanted. When the SUV was in the shop the first 2 1\2 months when I bought it.
Go anywhere but here. - Timothy Patrick
Service is garbage. Tactics include but not limited to saying the manager is off but will be in tomorrow then the next day saying he's on vacation. Oh and the lovely pretending not to hear you then hanging up on you.
Had the car in for the same thing 3 times within a month each time it got worse and more dangerous.
Was looking for used truck - Jdudley08
I was looking at a truck in their inventory and had scheduled an appointment to view the vehicle. Due to weird set of circumstances I suddenly did not need another vehicle and cancelled the appointment. Throughout the process everyone at the dealership was excellent, professional, and responsive. They provided me with extra pictures, video, pricing information, and did so promptly. I would gladly consider their stock next time I am in need of a vehicle.
My new Hyundai santa fe sport 2.0 T - stoney3d
I bought the suv supper fast and we love it great little suv Kyle Hall was great to work with and we will be back thanks guys for working with me on a short time line you made it easy to buy the car I wanted
Service department - Shirley
They went over my car found what was wrong and fixed it they were very polite and courteous they didn’t try telling me I needed something I didn’t
Lemon Car - ann1956
DATE: September 24.2017
Conway Heaton, Inc.
RE: 2005 Chevy Trailblazer 4D Utility
On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle.
Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed.
In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced.
For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02.
All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night.
I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months.
In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces.
I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious.
bait.and switch - pissed customer
Dealer misrepresented vehicle. Vehicle requires additional $1200 in repairs that the dealer didn't tell us about when asked. They said it was gone over and only needed struts. Will not take vehicle back. Will not return phone calls and ignored complaints on the BBB.org. They could care less once they get your money.
Fraud alert. Scam alert. Worst customer service.
Service Dept Staff were great, Very nice people! - jangel3333
Very quick on service, excellent pricing and took care what I need have done without trying to push extra things on me. A very comfortable place to do business.
Happy Customer :) - Debbie Bentley
We have bought 2 vehicles from Bob Allen. We are returning customers. We have been very happy with sales staff and services. They are friendly, helpful and gave us great deals. We search other places, but wind up back at Bob Allen.
Don't Trust Them With Your Trade-In - GotDuped1
I bought a new SUV from this dealership, and they didn't turn in the paperwork until 3 weeks after I left, blaming the credit union for being so slow. My first payment is due tomorrow and my financing wasn't even put through until a few days ago. It's been almost 30 days and they've still not paid off my trade-in. Overall, they seem to be eager to get you in a new vehicle, but as soon as you leave, that's where their effort stops. If you want a trustworthy dealership, take your business elsewhere. There are far better dealerships in central Kentucky.
Very unfair - Ray Crank
Worst treatment I ever saw,, over paid by $1000, oo of dollars , told was local trade,,, it was from Ohio,,,been wrecked, all kinds of mechanical xxxxx,,,brakes ,,,,trany,,,had to be replaced,, on and on,,,FTC contacted ATTN gen ,,,no help, I contacted Chrysler about xxxxx with truck and the dealership in Ohio that sold when new,,,it had been in shop at 23,000 mil,,from what I find it wasn't fixed at that time,,,
Glockner of Ashland
Oxmoor Chrysler Dodge Jeep Ram
Automotive Selection Specialist
Louisville Chrysler Jeep Dodge Ram