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Service appointment over phone easy, date only 4 days... - Mike
Service appointment over phone easy, date only 4 days away. Service done quicker than expected. Advisor Kyle saved me $20 by avoiding unneeded service. GREAT JOB
Top Reviewed Specialists At This Dealership
Used Car Manager
Derrick Miller was my sales associate & the service that... - Marshall
Derrick Miller was my sales associate & the service that he provided was beyond great I love my new 2020 dodge charger thank you sooo much !!!
The process was really smooth! The team got me in and out... - Sstyle62
The process was really smooth! The team got me in and out within a few hours 2. Every thing was covered at best price in town!!
Roxie made sure all my needs were met and taken care of.... - Lauren91683
Roxie made sure all my needs were met and taken care of. She made sure that I was aware of the things that needed to be taken care of and got them done
I am 59 yrs old, Dan Cummins Chrysler Dodge Jeep Jeep in... - Markbegley1962
I am 59 yrs old, Dan Cummins Chrysler Dodge Jeep Jeep in Paris was the best, the easiest auto purchase in have ever made, I walked into the showroom 15 minutes before closing time, was greeted by smiles & friendly faces, the most helpful auto sales staff I have ever encountered, test drove & purchased the truck of my dreams in only 1 1/2 hrs, I would like to thank the finance staff & most especially my sales person, Josh Miniard, who.even stayed and helped me move my work tools from my old to my new one, which took over an hour and never complained, Thanks Josh!
Saw a really good price advertised via the web on Jeep... - Batter
Saw a really good price advertised via the web on Jeep Gladiator. I reached out and got a call back from Daniel Deatherage. I live in Tennessee and he walked me through how the deal would work being out of state. Daniel and the team at Big M were transparent and very honest with me and worked to get my business. They worked the deal different ways to see which would be the best way for me with a trade in as well.
I had dealt with a couple of dealerships in the Nashville area and felt they were both just trying to take as much of my money as they could. Never felt that way with Daniel and Big M team.
This was by far the best buying experience I have ever had and I have bought over a dozen vehicles. I would highly recommend Daniel and the Big M team if you want to be treated properly.
The best thing I can say is I will be back when time comes to buy my next vehicle.
Superb customer service, Highly recommend for fast... - Jtwaters41
Superb customer service, Highly recommend for fast reliable car maintenance. The service representative Jessica was extremely respectful, helpful and determined to help any way she could. Highly recommend her for a promotion.
Jacquan was great to work with. This was my second... - jeremy.b.jackson79
Jacquan was great to work with. This was my second purchase with him at this dealer. I highly recommend coming to this dealer and dealing with him.
Upfront, no hidden agenda, worked hard to get me the... - Born2drv
Upfront, no hidden agenda, worked hard to get me the payment I was looking for. Friendly, courteous, would highly recommend. Thanks for the great experience!
Purchased a new ram truck yesterday & had the very best... - west_horses
Purchased a new ram truck yesterday & had the very best service with John Garrett that we have ever had. No stress no hassle. Go see him u won't find a better deal or salesperson.. this guy went above & beyond he deserves a 10+
I had to update my google review because of the service... - cguilford
I had to update my google review because of the service department. I had a scheduled drop off 2 weeks out and when I got there they didn't have a loaner per my request. On top of that they found a vehicle for me to drive but wanted to charge a $55 day rental.
I've upped this to 5 star thanks to Tate in the service department for reaching out and taking care of my issues the same day.
I was very pleased with how we were treated by Jody Love.... - cheryl spink
I was very pleased with how we were treated by Jody Love. He was very polite and professional. He went out of his way to make us happy. I will make sure to recommend him to all my friends and family. Love my Challenger!!!
Horrible experience... purchased a 28,000 dollar vehicle... - Firefighter558
Horrible experience... purchased a 28,000 dollar vehicle and 2 months later it’s unsafe to drive.. Sales representative sold me on the multi point inspection they perform to make sure the vehicles are worthy to be sold at this dealership. Management has declined any assistance to get the vehicle back on the road and pretty much advised we are out of luck, I would personally steer away from this dealership and purchase somewhere else, very disappointed and disgusted with the lack of integrity
Brad Banks was an amazing help he did most of the work... - Will
Brad Banks was an amazing help he did most of the work over the phone an got me in something that fit my needs and in the payment range I gave him without any stress he’s someone you can trust to help get you on the road I couldn’t have asked for better costumes service if you’re looking for something new or used I’d give him a call
The salesman, Marc Miller, greeted us as soon as we... - pfsasser
The salesman, Marc Miller, greeted us as soon as we arrived at the dealership with a friendly smile. Marc was knowledgeable and helpful. Marc worked with us to make sure that we received a great deal. We love our new Ram!
Excellent timely service. This service department is the... - reneedbland
Excellent timely service. This service department is the only
place I trust with my vehicle. All staff are knowledgeable, friendly,
efficient and always excels with customer service.
What car buying should be - kevinsweasy
My wife and I purchased a 2019 Ford Explorer Limited from Marshall and could not be any happier. Julie and the team were helpful, professional, answered all our questions and never pressured us for anything. From the first contact to the final financing, this team is excellent. We highly recommend you visit them for your next vehicle purchase.
Great deals - mamba
Hands down the best and fastest process I’ve been through and he’s an awesome guy and gave us an amazing deal!!! Highly recommend
These people go out of their way to help people - Marvin8150
These people try to please that means alot to me easy to work with pricing is better that other dealers financing is easy they try to get the best deal for u
Purchased a Jeep Cherokee a few months prior and had a... - Carl B.
Purchased a Jeep Cherokee a few months prior and had a great experience with Mr. Michael Beckley. So when my daughter needed a new (used) car this is the first place I thought of. When we got there all the sales staff was extremely helpful and we found a vehicle she could afford and all went well. On the way home we had an issue with the car. We called the next morning and Mr. Geno Federico was very responsive to our concerns. He arranged to have the car picked up and kept in constant contact through the process. We did have to go back but when we got there Mr. Michael Beckley and the sales Management team had a worked out an awesome deal on a better vehicle for my daughter, Now I had not said a word about any of this to them, we were very pleasantly surprised when we walked in and they presented this offer to us. My daughter was above happy with her new (to her) van and I went away feeling like there are still some straight up people in this world. Next time I need a new vehicle I will return here because of their treatment of us and how they handled a bad situation, earned my respect and my business. Mr. Beckley, Mr. Federico...you guys rock !! Thank you very much !!
If you are looking to get a new vehicle, I recommend... - anonymous123
If you are looking to get a new vehicle, I recommend Conway Heaton. They are friendly, professional, and knowledgeable! They made the process of purchasing super easy and fun.
I just bought my 2nd vehicle from Steve Jones and both... - heather.hall78
I just bought my 2nd vehicle from Steve Jones and both times were great experiences. My salesman, Stevie, worked hard for 3 days to find me the exact truck I was looking for. The finance department also worked overtime to get me the terms I wanted. Excellent overall experience and everyone was friendly and helpful.
My husband and I went to Bob Allen to get my husband a... - Jenny May
My husband and I went to Bob Allen to get my husband a vehicle and they worked really hard to get us what we needed. Great service.
It’s a great place to work at! Also I may be biased but Austin May is awesome.
Liars - extruckdoc
Don't waste your time here. They lie as much as anybody else. Had numerous email exchanges with dealership and agreed upon a price, then when I got there- 1 1/2 drive-they said "we can't do that". I loved the truck and was ready to buy right there. Then they played games and I thanked them for their time and walked out.
Lack of integrity and character - CarBuyer
We have purchased a lot of cars in the last 20 years and this was - by far - the worst experience we have ever had. The car was misrepresented, the sales person was dishonest and we were treated with a general lack of respect.
Absolutely the worse I've ever seen in a car dealership,... - Ray hemmroid
Absolutely the worse I've ever seen in a car dealership, I am almost 70 yrs old ,,heart probs,, I bought a vehicle in hopes it would serve to take me to doc appts,, I was wrong it stranded me on the road after a week then 5 or 6 times after that,,,trans went out,, break's,. Rusted,,,locked up,,,rearend went out,,,junk junk,,,,
I spoke with a salesman on Friday morning to get pricing... - MD
I spoke with a salesman on Friday morning to get pricing on two new Ram Promaster’s they have online. He told me he would get me prices quickly and email them to me. I never heard back from him all day so I called at 5:30 Friday evening. He answered and said he had been busy but had the prices ready and would email them to me. I never got them. I called Saturday morning and left a message. No response. I went online to the dealer website and clicked on a text link. I asked if someone would contact the salesman and ask him to contact me. Nothing. Then text link gave me some lame ballpark price. I finally emailed salesman again. He just responded telling me he though his boss had sent me the prices. Sure he did. If you are not in Ashland I would not try buying from this dealer. They obviously don’t want to sell to anyone on the internet. Worst customer service from a dealer in a long time.
First of all, its always important to keep valued... - kevinmac1981
First of all, its always important to keep valued customers that come back to do more business, but this don't seem to be one of those places. My sister, my wife, and myself have bought a vehicle here in last couple years. At first it seemed like a good place to come to but as business progressed it seemed to get worse and my last two visits have been no good. I brought my mother here to make a purchase and nobody seemed willing to help her find a car in that payment range so we left and went up the street to another lot, and she immediately drove one home. I just recently went here to trade in my Subaru that I had bought there close to a year ago and was lowballed on the trade value and asked for 3k with the trade for a GMC only 1 year newer, not knocking anything off of its sale price as well. We all know Subarus hold much better value but they didnt seem to care so I left and will not go back. I do not recommend anyone to do business here because they may get you into something the first time, if its new but after that they dont care about your business unless your puttin money in there pocket. Customers mean nothing to them, horrible business! Cant treat value customers right then you dont deserve the business, STAY AWAY
This is the most unprofessional dealership you could... - Lovebugg
This is the most unprofessional dealership you could possibly come across! About their money and They will lie to you! Don’t waste your time
Cleared check engine codes off of a used car that was... - Joke of a dealer
Cleared check engine codes off of a used car that was purchased. When I bought it there were zero check engine codes. The next day there are multiple check engine trouble codes. They had zero interest in fixing it either.
Chrysler of Lawrenceburg