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Good place to do business. Very good service. Tesara is... - Schmidtw75
Good place to do business. Very good service. Tesara is always a pleasure. Very clean facility. There is nothing else to say. Good bye till next time.
Top Reviewed Specialists At This Dealership
This dealership was able to get me into a nice, late... - sgoins
This dealership was able to get me into a nice, late model vehicle when no one else would put forth the effort to really try. The people there are Amazing! They're not pushy and they really treated us like family! There's also a great selection of vehicles to choose from!
Shawn was great. Would recommend him to anyone else and... - Bbbycm
Shawn was great. Would recommend him to anyone else and would definitely buy from him again. Professional and super friendly. Very knowledgeable about the Jeep we were buying.
Very satisfied customer - Pcheek
We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. By explaining instruments in the vehicle I had no clue about. In a minimum of 2 hours we were driving vehicle home. I highly recommend Glockner, and these two sales people. I am a very satisfied customer!! And when needing a vehicle again, I will be back.
Fantastic Experience - Rwhitaker
My husband and I loved working with a Josh Cornett. we are not easy people to deal with, our schedules are terrible, and he handled every obstacle with ease. He was accommodating, knowledgeable, and very matter of fact. Exactly what we were looking for. He put us in an amazing vehicle for our family and made it a painless effort. We highly recommend him, as well as Big M, to anyone in the market for a vehicle!
Robbie was great to work with and everyone we encountered... - Chris
Robbie was great to work with and everyone we encountered was as well. Was the best car buying experience I’ve ever had and that says a lot. I always dread car shopping and BIG M made it much more pleasant.
Courteous and friendly...helpful and provided information... - ramagehe
Courteous and friendly...helpful and provided information on request..have dealt with dealer a few times over the years and have not be disappointed...will see dealership when next need a new Honda.
Comfortable atmosphere - Tera1011
I came in looking for an affordable family suv. Dawn Dotson helped me compare and found the best one for my budget and likes. We will definitely be back for future car needs.
Dave Evans is always super friendly. I bought a 2020 Jeep... - Rinkedinkrj
Dave Evans is always super friendly. I bought a 2020 Jeep Cherokee Lux. It has the bells and whistles I wanted. I am happy with my purchase.
Great experience for my son who bought his first new... - Jglodowskica
Great experience for my son who bought his first new truck. Oxmoor was the right choice. Alex was very helpful and professional. I would highly recommend.
Coolant Flush - jerryram1
Took my 2015 Dodge Ram Laramie into Martin's for a Coolant Flush. Service was handled expertly and quickly by Jessica Forshee. Jessica portrayed her usual friendly personality keeping us informed of why a coolant flush is needed and kept our service stop as short and comfortable as possible. Excellent service again by Jessica.
Shelbyville Chrysler went above and beyond to help us... - Gentry
Shelbyville Chrysler went above and beyond to help us find the perfect vehicle for our 17 year old daughter customer service was top notch and always had her best interest in mind would recommend shelbyville Chrysler to anyone smal town dealership with big time service
Great service, and response to my questions in buying a... - gingin0113
Great service, and response to my questions in buying a new vehicle. Brad was very helpful in choosing the right vehicle for me and getting extended warranty.
These people go out of their way to help people - Marvin8150
These people try to please that means alot to me easy to work with pricing is better that other dealers financing is easy they try to get the best deal for u
What car buying should be - kevinsweasy
My wife and I purchased a 2019 Ford Explorer Limited from Marshall and could not be any happier. Julie and the team were helpful, professional, answered all our questions and never pressured us for anything. From the first contact to the final financing, this team is excellent. We highly recommend you visit them for your next vehicle purchase.
Everyone is so nice here and they always keep me informed... - jjhuntlmt
Everyone is so nice here and they always keep me informed about my car and get me in and out quickly. I've always been pleased with the service
Very helpful when problems arose - tmcelroy
We bought a used truck from Pogue which needed a major repair 3 weeks later. After some initial communication hiccups, they worked with us to schedule an appointment to complete the repair at no charge. We're grateful that they went above and beyond to help us out when they didn't have to, and they were very easy to work with.
Casey, the Manager in service was horrible. We purchased... - Tomrowe
Casey, the Manager in service was horrible. We purchased a certified pre owned suv from them with 40k miles on it, less then 2,000 miles after purchase and the first time I drove it on a highway the engine was Misfiring. We brought the SUV to a local certified Jeep dealer and was told the 30k mandatory service was never performed and the SUV needed new spark plugs and fuel system cleaner. I was told this should of been done at 30k miles but was neglected to. The bill I have been submitted is $482 to get this resolved and according to the other dealer, all the above is completed when they sell any pre existing car. I hope this review helps you make your decision easier when deciding on where to purchase your next vehicle at. Casey at Glenn freedom unfortunately seems like a savvy Vet when it comes to providing poor customer service.
Just wanted to thank the Jeep dealership team for there... - Crystal Farmer
Just wanted to thank the Jeep dealership team for there help on getting me in a new Jeep gladiator... They all were great and I highly recommend buying a vehicle there.. I even had to stop back by there after my purchase to get corporates number nothing to do with the dealership or the Jeep team they all were great!!! They didn’t ask questions and helped me in every way possible!! I would buy another vehicle from them in the future!!! Thanks To the staff I got my problem solved!!! I would rate 20 stars!! Got right in and right out!!
Bought a Jeep there and they repaired my old Jeep for employ - Cheez
Went there car shopping on the 4th of July not only bought a Jeep but they agreed to fix my Liberty for employee discount pricing plus fed us burgers great people
Fast, easy process. Joel really was professional and... - Myn3482
Fast, easy process. Joel really was professional and knowledgeable when it came to the vehicle we were interested in. Great experience. Thank you! We will send our family and friends.
Almost had the best experience buying here. Try to make a... - zss42002
Almost had the best experience buying here. Try to make a long story short I flew in to pick up my new truck. The driver that picked us up at airport was awsome. Got to the dealership saw my truck outside started to look it over before we went in and boy what a horrible job they did at "Detailing it twice" we found so many dirty spots on the truck. The front had black scratch marks on it also something like black tar on it and many other undetailed spots on truck that shouldn't of been there. Got to the inside and it wasn't much better. The center arm rest had a bunch of lithium grease on it not sure what that was from possibly from manufacturer but who knows. Also found a bunch of wrappers and McDonald's cups inside... Come-on brand new vehicle here...come to find out after the deal was made over the phone it was managers demo and it wasn't as described online. Didnt have 5 miles as advertised had about 1600, It had tinted windows I did not want rain guards I didn't want and a black stripe down the middle I didn't want they took the black vynl strip off.
So we agreed on a price on the phone and I specifically asked them this is the final otd price no hidden fees or anything they agreed it was final price mutiple times...so other than being upset about what I found on and in the truck the deal was going good the sales man Trevor was new at it but was a pleasure to deal with. Went to the financing office dealt with what they told me his name was Tiny trying to sell me the extended warranty and whatnot which I didn't want. It seemed like he was little upset or annoyed I didn't want it. So looking over the contract "MAKE SURE YOU LOOK AT THE PRICES AND STUFF YOU ARE SIGNING" the final price was increased by couple thousand I told him this isn't the deal I agreed to with Trevor. He looked at it quickly and said "oo ya i see what he did" so he ripped that up and printed another one looked at it again looked good until I got to the banking financed part asked what the $235 loan fee was for he said equal opportunity lending the bank charges us. Which made no sense I was so fed up at that point i said whatever signed it and left. So disappointing that the dealer wasn't up front about the "fee" after repeatedly asking about final otd price and it changed once I got to the finance office. BUYERS BEWARE not only here but any stealership read and confirm what you sign and agree to. All in all Trevor was great to work with and the driver was awsome too. Too bad they had to be secretive of the fees. Other than that they where accommodating to bring me from airport to dealership and gave me a voucher to fill up with fuel.
****UPDATE: The head manager of the dealer contacted me and was very upset I was upset and wanted to make it right to me. He offered to reimburse me the fee, apologized, and was very sorry about what happened. I really appreciated that but still doesn't make it 100% right I shouldn't of had to go through that and noone else should too. I guess I'll eat the detail that it needed and update the rating for getting back to me and making it right.. Piece if advice if anyone goes through this ask to speak to manager right away they should be able to resolve at least at Bob Allen...*****
Customer Service Representative Courtney Saves the Day - catlap
I bought a 2015 Lexus RX 350 from Mann last month with 6500 original miles. I love the car, but the experience of working with the salesman, Josh, and manager were extremely poor. I saw the car on a Friday and purchased it the next day. My husband and I did not wish to have a car payment, so we shifted funds so that we could make the purchase on our credit card. We called TWICE prior to leaving Georgetown to make sure this was okay. Our salesman checked it out, and told us - twice - that there was no problem. We arrived at the dealership 45 minutes later, only for our salesman to say he had made a mistake. He called in his manager, Mike, who very tensely informed us that they could not and would not accept complete payment by credit card (which is the reason we called twice in the first place). We ended up paying partially on the card, and the remainder by check. The manager was quite whiny and terse with us - never saying a word of appreciation for the sale. He even questioned why we didn't want to make payments on the vehicle (none of his business). The salesman couldn't access the service record on the vehicle, but he was absolutely certain it had received an oil change. When I drove off the lot I discovered the "Maintenance Required" light was on. I stopped a mile and a half from the dealership to inquire of my salesman about this. He told me the service department had neglected to turn it off, and that he would call on Monday to tell me how to do this. I never received a call, then had to be out of town for a couple of weeks. I called the dealership three times to speak with Josh about the service on the car and never received a call back. I did finally get through to a member of the service team who checked the record on the car and informed me that they had done NOTHING to service the car since it had been in their possession. So, with a 10-hour road trip planned and packed for, we had to take a detour and extra time to get a complete oil change on the vehicle.
And now for the GREAT NEWS: Last week I was contacted by Courtney Hall, the Customer Service Representative at Mann. For every challenge that had been presented by the men I dealt with at the dealership, Courtney made up for with her professional attitude, fact-finding, kindness, knowledge, and proactive responses. She made it possible for me to get the vehicle's VIN # checked out by the Sheriff's Dept. in Scott County so I don't have to make another round trip to the dealership. She listened to my concerns, expressed a truly caring attitude towards me, and made the oil change charge correct for me. If Mann Auto Dealership wants to be a successful enterprise as it moves forward, I strongly suggest that every sales person, manager, service representative, and even the owner, take customer service lessons from Courtney. This woman is worth her weight in gold, and she deserves to be commended - and rewarded with a generous raise. If it weren't for Courtney this would be a very different review, indeed. Thank you, Wonder Woman!
Run as fast as you can - Morgan
Wednesday Sept4 I test drove several cars. It's worth noting that the NIssan I wanted to drive, I couldn't, because, and I quote, "We lost the keys. We're really terrible at organization." Ended up test driving a 2015 Volkswagen Jetta (with high mileage) I really liked. They ranted and raved over how good this car was and how great a deal it was. I bit the bullet and bought it. They didn't wash it, they didn't peel the stickers off of it, and they couldn't fill it up (I had 10 miles to empty) because, and I quote, "There are a million sales people and a million managers and we lost the one fuel card we have." Fast forward to Saturday. Oil light comes on. I add a bit of oil and it turns off. Okay. Sunday. Oil light turns back on. Take it to my preferred shop and drop it off. Monday morning the techs tell me that the car was 1.5 quarts low, on top of the 1 qt I put in the day before. The car which takes 5.7 qt of oil was 2.5 low. They top it off, said they couldn't find any leaks, it looked fine and I should be good to go. Go out and the battery is flat dead. Annoying, but maybe someone left the lights on. Anyway, they jumped me and I left. I called Mann Chrysler and ended up in a heated discussion with the most uncaring manager I have ever dealt with named Todd. He said the car is mine and any issues it has are also mine. Thank god I bought an extended warranty. I drove straight to Autozone and had them check my battery, starter, and alternator, which all came up fine. I drove to Kroger, grabbed some food, and get back into the Jetta to go home. Check engine light turns on. Tuesday, 6 days after I bought the Jetta from Mann Chrysler in Richmond KY, I am told that the Injector and gasket associated with it are what the check engine light codes mean, and it's going to cost me $140 just to have Don Jacobs diagnose it. The repair was simply described as "not cheap". I hope my extended warranty covers it.
In closing, run away as fast as you can from this dealership. It's a big name dealership with back yard Buy Here Pay Here policies and once they have your money, they don't care about you. I was told all I could do is trade it in for something else, and "depending on what you trade it in on, we'll try to be fair", when I inquired about how much they would give me for the car I bought from them 5 days prior. They would "try to be fair" but that was entirely dependent on what I traded it for, and I don't trust anything on that lot that has wheels.
You'd be better off doing a deal with a crossroads demon. It might cost you less in both money and frustration.
Have difficulty with quality control - D Edwards
I have gave them 3 chances. With 3 different issues.
Each time, not only was the issue not fixed 1, 2, 3 and even 4 times but on two occasions there were more issues when I picked the vehicle up than when I took it in and the original issue was not even fixed.
Stow and go seats, 3 tries to fix and then studs were left broken.
Brakes done, would not start, fuse box had to be replaced, went to pick it up again, and the traction control was broken (and lots of tools were left under the hood)
4 tries and the traction control never was repaired.
Finally went to another dealer and it was fixed the first time.
I brought this to dealership management, and a salesman called to sell me a new car.
If I can't trust the service department, how can I trust the sales department?
Lack of integrity and character - CarBuyer
We have purchased a lot of cars in the last 20 years and this was - by far - the worst experience we have ever had. The car was misrepresented, the sales person was dishonest and we were treated with a general lack of respect.
Liars - extruckdoc
Don't waste your time here. They lie as much as anybody else. Had numerous email exchanges with dealership and agreed upon a price, then when I got there- 1 1/2 drive-they said "we can't do that". I loved the truck and was ready to buy right there. Then they played games and I thanked them for their time and walked out.
They don’t care about you - FDonFranklin
Once they have your money they couldn’t care less about you. They act like a family when they’re trying to reel you in. Shame people are like this
Free oil for life didn't live long - disappointed1
We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.
My experience with Tim Short Middlesboro, KY - Mike
On July 16, 2020, I was in contact with Glen Hobbs by cellular telephone number ***-*** about a 2016 white GMC Denali. We agreed on terms of purchasing said vehicle that afternoon. Later in the evening Glen contacted me by phone and stated that he needed a $1,000.00 deposit to hold the vehicle because someone had made an appointment to see it at 6pm. I agreed to make the deposit and then he stated that another $30.00 would be attached to the deposit for processing. I then stated that I wouldn’t pay the $1,000.00 and a $30.00 processing fee, he could do what he needed to do and I would check with him the next morning.
On July 17, 2020, at approximately 10:02 a.m., I contacted Glen by phone and asked if the vehicle was still available and he stated, yes. I informed him we were on the way to the Central Bank to pick up approved loan paperwork. I asked if the Denali had been inspected for scratches, dents and non working features. He stated that the only issue was a rear turn signal was not working and that the deal made with me didn't leave room for repairs. I agreed to this issue only. I stated that my wife and I have a special needs son that is 26 years old but mentally he was on a three year old leave and likes movies. I asked if the DVD player had been checked and he stated that he didn't have a DVD to place in the player but that he could purchase one at Walmart. I stated there was no need to do that and I would just use one of ours upon arrival. Glen Hobbs assured me that the vehicle was sound and in complete working order and being cleaned. I asked Glen to make sure there were no other issues before My family and I started that way and I was assured everything was fine. I later(11:45 a.m.) informed Glen Hobbs that I had the bank paperwork needed and Stacey, Mitchell and myself were on the way.
On the same date, we arrived at the Tim Short dealership in Middlesboro, KY after driving 122 miles one way for approximately 2 hours and 30 minutes. Glen Hobbs greeted me at the front entrance with a handshake and a smile. He provided me with keys and stated for us to take our time with a test drive. I provided him at the same time with Central Bank paperwork he needed for the deal. My wife, son and myself entered the vehicle and started the test drive and traveled approximately 8 minutes away down route 25 and back to the dealership. Upon arriving back at the dealership we parked and began our own inspection and everything checked out except: rear tail lights not working, rear brake light on passenger side not working and sun roof would not open, sun roof would not tilt, the sun roof did nothing when buttons were pushed. I approached Glen Hobbs with my concerns and he stated that he would have service look at it. He drove the vehicle out of sight to what I believe was the service department area. When Glen returned he invited us to sit at his desk and we began to make small talk. While sitting there my wife noticed a grey full sized SUV Infinity in the parking lot. She has always liked the outside but never had seen the inside of one. I asked Glenn if we could look at it and he handed us the keys. We went out to this Infinity and the doors unlocked with key fob but the vehicle would not start. We briefly looked at the interior, shut the doors and started back to the front entrance of the dealership when we heard a female Tim Short employee ask a customer if they liked the Durango and the male customer stated the Durango was junk, it had a motor problem and another Tim Short employee shook his head. We went back into the dealership and sat back down at Glen's desk.
After a few minutes, Glenn returned and I stated that I thought the vehicle had already been gone through for issues. He stated that to be honest I didn't have the time. I stated to my wife and son that we should drive around for a while and wait for a phone call about Denali issues and not sit in the dealership. Glen stated that he would get a report from the service department and then call his boss. Glen provided us with directions to the Pinnacles for hiking or to see a lookout spot. I asked my wife to take our son to our vehicle and start the car. When my family exit the building I began to tell Glen Hobbs my concerns and disappointments. I stated that he had assured me prior to our departure from Winchester, KY that the Denali was in full working order and being cleaned. I stated to him the only reason I came to Tim Short was that my ex neighbor Jack worked for Tim Short in Lexington, KY and that the posted listing in cargurus.com seemed like a deal. I know Jack to be a great guy with a sense of humour and morals.
Ok, what was said after that? I requested a ball cap and DVD of my son's left in Denali and Glenn retrieved those items and returned them to me. Glenn said "well, wish we could have made a deal". The end. No apology, no offer to replace gas used on a round trip wasted on the whole day. It is now 7:18 p.m., and nothing. What does someone do with being treated this way? Is this the best Tim Short has to offer? Is this the way Tim Short trains his employees? Is this acceptable practice? Is this the only complaint made? NOTE: What will become of my personnel information on file at Tim Short dealership in Middlesboro, KY now that I have made my concerns known?
Michael Lee Wattenberger Jr.
Zimmer Chrysler Dodge Jeep Ram