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Alex is the key reason I enjoy visiting the service... - Gina S.
Alex is the key reason I enjoy visiting the service center. His customer service is effortless and makes me feel like he is family and arguably my vehicle's doctor. Alex is knowledgeable, friendly, and listens to me as a valued customer. I am grateful and thankful for him and others that make my interaction with your business a happy blessed experience. Thank You!
Top Reviewed Service Specialists At This Dealership
My safety was their concern . I forgot the safety recall... - Jazzemom50’s
My safety was their concern . I forgot the safety recall they were consistent in there notifications. The service took 2 hours exactly and I was done.
Excellent service.sales rep was very professional and... - Juleen
Excellent service.sales rep was very professional and patient would recommend this dealer to anyone.if you are looking for quality costomer service check them out
In early March, I purchased a 2021 Mercedes-Benz AMG C43... - sportsedan89
In early March, I purchased a 2021 Mercedes-Benz AMG C43 from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of this review is an after-sale experience I had with the license plate bracket on my AMG C43.
When I purchased the vehicle in March, Mercedes-Benz of Hagerstown installed a temporary plate on the vehicle. On May 1, my permanent license plate arrived in the mail, and I set out to swap it onto my vehicle. One of the bolts holding the temporary plate in place had been screwed in especially tightly, and when I tried to unscrew it, the license plate bracket snapped. I determined at this point that I needed a new bracket.
I was surprised when the first two dealerships I called asked me to make an appointment to swap the bracket, given that it would be no more than a 5-10 minute job. The third dealership I called (Mercedes-Benz of Bloomfield Hills) let me come by right away, and they swapped on the new bracket very quickly. However, I was frustrated when they refused my request to treat the bracket failure as a warranty claim and instead charged me $70 for it.
I complained to Mercedes-Benz USA, and they recommended that I contact the dealership that sold me the vehicle: Mercedes-Benz of Hagerstown. I corresponded with sales manager Austin Shemon, who was polite, understanding, and helpful. He quickly agreed to reimburse me for the majority of the cost of the bracket and overnighted me a check.
Based on my positive experience, I recommend Mercedes-Benz of Hagerstown to anyone who is looking to purchase a Mercedes-Benz vehicle.
Accessibility, ease of scheduling appointments, vehicle... - MNowrangi
Accessibility, ease of scheduling appointments, vehicle specific knowledge, and promptly following up with solutions and remedies - all make for a satisfied customer & service advisor relationship. I am truly enjoying my 2012 Mercedes-Benz S550 4Matic. A very pleasant experience!
Service Lane Manager
I made a reservation a week in advance and tried to go,... - sean
I made a reservation a week in advance and tried to go, but the reservation was canceled over the phone because they were busy. When I called to make a reservation again and asked for a possible date, they said they would contact me and just hung up
Attends to customers in a professional manner and... - Patricia Mezu
Attends to customers in a professional manner and attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
They failed to give me a loaner car even after having an... - e350owner
They failed to give me a loaner car even after having an appointment. Made me wait for 30 minutes and then told me I'll have to wait for someone else to return the car before a loaner can be given. I had to take my car back from them and waste hours without getting any servicing done on my car!
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.
The worst dealership hands down. Racism from the service... - uyi1998
The worst dealership hands down. Racism from the service manager Eric, unorganized, scams. Previously worked here and in the middle of a lawsuit. Do not come here!! The service managers Ego is as big as the complaint list from this dealership. I was terminated after bringing my concerns about the service manager to the head manager. On my termination letter they stated wrong information and when addressed about it Mr. ego head himself, Eric, directed me to an email address to file a complaint. After sending my complains in I get a reply back from ERIC himself. This man sent me his own email as an attempt to cover up his tracks. Defamation suit is on its way full steam directly at the shadiness of this establishment and Eric himself. He favors his white friends he brought in the job and disregards his colored employees and attendants whoever been at the facility much longer than him and his buddies. This shadiness needs to be called out and held accountable
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
Mercedes-Benz of Annapolis