568 Maryland Used Car Dealers

The consumer protection office knows their infamous - MDELGADILLO3576

The consumer protection office knows their infamous disgusting practices and are made aware a bunch off people have reporting them of scamming a significant amount of people they took their page down for a year because of all their bad reviews ! Do not buy from them I purchased a van and it was a complete junk yard car they made it seem like it was good. They lie and cheat to get you purchase the car they may seem genuine but oh boy they are far from and their mechanic are no certified so be aware !

Bottom line up front: Expect the bare minimum required - jknudsen05

Bottom line up front: Expect the bare minimum required by contract or law with sub par customer service. Poor experience with DARCARS in Lanham, Maryland and with national Ford Customer Service. Background: I brought my Ford in for transmissions problems covered by extended warranty. The service department did not correctly diagnose all the issues on the first or even second try. On the third try they finally fixed the transmission. I was not provided a loner and only received the bare minimum required rental assistance of 10 days, even though they had my car for 6 weeks (Ford logistics couldn’t move parts quickly), through Thanksgiving, Christmas and New Years. To top it off, I had to move to my new work assignment in Florida while they still had my car. I had to fly back 2 weeks after moving to pick up my car and drive it back down. I’m a single car household so I had to get a rental for the majority of this time…I’m out a few thousand extra dollars in rental fees and flights now because their service department couldn’t fix my car on the first or even second try. And to top it off, even to get the $350 for the 10 days of rental assistance it took them two and a half months to get that to me. I wasn’t expecting 100% coverage of these expenses, but even an attempt at extra coverage would have shown some ownership for their service quality and some compassion/empathy for my situation. I have been a lifelong Ford owner and now I’m questioning why I would want to continue to do business with this organization at any level.

I’m sharing my full experience with Global Auto Outlet - Andre B.

I’m sharing my full experience with Global Auto Outlet because it has honestly been one of the worst dealership experiences I’ve ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was “probably just torque” because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn’t being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a “test drive.” The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator — something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn’t even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote “cancel VSC” on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had “never done it before.” Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache. RUN AWAY!!!

We went to buy a Toyota New Car for our daughter Moly, at - anuragmasson

We went to buy a Toyota New Car for our daughter Moly, at DarCar Silver Spring Toyota. Thank You for Your Excellent Service. Special Thanks to HENRY JAHMARI, he has been great help "Jahmari, your outstanding assistance during our recent car purchase. Your professionalism, patience, and knowledge made the entire process smooth and enjoyable." Great Team and customer satisfaction.

They wouldn’t give me the price of the vehicles over the - A real one!

They wouldn’t give me the price of the vehicles over the phone. Every vehicle I asked about sold or being worked on. They also sold my brother a Tahoe with a bad transmission last week and are currently giving him the run around about fixing it or taking the truck back. He drove all the way from Virginia Beach VA to Maryland for this purchase.

On June 14, 2025, I traded in my vehicle and purchased a - Brooks8821

On June 14, 2025, I traded in my vehicle and purchased a new one through Ourisman Volkswagen / Subaru of Waldorf. The salesperson who handled my transaction was Erick Rushing. As part of the agreement, the dealership was responsible for paying off the remaining balance on my trade-in vehicle. Following the purchase, I made several attempts to confirm that the payoff had been sent to the lienholder. I was repeatedly given vague or inconsistent answers. I later discovered that Erick Rushing was no longer employed at the dealership and that my paperwork had never been submitted. It sat unprocessed for approximately 30 days, and as a result, the payoff check was not sent until July 9, 2025. This delay caused the lienholder to report missed or late payments to the credit bureaus, which has significantly damaged my credit. I fulfilled all of my responsibilities and acted in good faith during the transaction, yet the dealership’s negligence has had lasting negative financial consequences for me. I am requesting that this matter be formally acknowledged and that the dealership assist in correcting any inaccurate or harmful credit reporting resulting from this delay.

They screwed over a Disabled US Veteran. - vand76861

They screwed over a Disabled US Veteran. Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warning light for the suspension. Notified my salesman that same day and their service department the next day and was told to drive it and see if it will go off. It didn’t, took it in to have the issue fixed. They said they couldn’t fix it because they aren’t a Cadillac dealer. After the 3rd time I took it back and left it for almost a week they call and say they fixed the issue. Warning stayed off then I got another warning light this time for the auto seatbelt tensioners. Took it back and was told it was because I have a dash camera that the auto seatbelt tensioners are messed up. This all within a span of 4 weeks. Now the suspension warning and auto seatbelt tensioners warning lights are on and Jones refuse to call me back or even fix the issue. Stay away from this place. They don’t stand behind anything they sale. Their service is shady at best and after the sale, well you can almost forget about getting any help from the sales department. The whole place is shady.

Process was very good and sales person Matt was very - rjmcnamara33

Process was very good and sales person Matt was very personable and accommodating. Pleasant experience

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Really laid back dealership. - Didi

Really laid back dealership. They don’t hassle or haggle you. They are there for you if you want the vehicle. We were left undecided and they had no input on our decision…no pressure. Fast transaction and we were on our way. Will buy a car from they again.

I have dealt with and used Lynn as a service consultant... - Wesw590710

I have dealt with and used Lynn as a service consultant for 15 plus years. Honest, helpful, thorough, and always a pleasure to deal with.

Gracias por la ayuda que nos brindó y nos ayudó en... - Megaalcon1980

Gracias por la ayuda que nos brindó y nos ayudó en nuestras dudas sobre el carro muy amable y respetuoso un buen dealer lo recomiendo

Very happy with my purchase. - Geek95

Very happy with my purchase. Gloria Hutton was fantastic to deal with. Very smooth process all the way through.

Had an excellent car buying experience, and great first... - Hondabuyer530

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations.

The service was excellent and the car was of great - Mario Rivas

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Please check your warranty package if you purchased a new - angry customer

Please check your warranty package if you purchased a new vehicle from Pohanka Hundai be certain that you have the manufacture warranty. I purchased a new vehicle and I had EG Assurance with five warranties I didnt have the manufacturer warranty. And all of the warranties my signature was forged.

Very quick, very easy to work with. - p.milamhill

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

I've been a faithful customer for JBA Infiniti of - lbarros53

I've been a faithful customer for JBA Infiniti of Ellicott City since 2018. Some of my family members have also purchased vehicles from here. From sales to service they have my vote.

*** ALERT***UPDATE*** We agreed that they would buy back - Krista

*** ALERT***UPDATE*** We agreed that they would buy back the vehicle on 10/15. It took until 10/27 to get the actual paperwork over from them so we can sign over ow Horrific! Purchased what was "supposed" to be a brand new Cadillac Escalade from Thompson Automotive Group in Raleigh. Even before leaving the dealership, we noticed that the detail on the vehicle had been done. but told them we'd bring it back the following week as we had an appointment. Immediately after driving home we noticed a huge scratch in the front drivers side. These were minor things compared to what happened next. Within 1 day of taking delivery of the car, and having driven out of state, the entire dashboard went dark. We tried turning the car off and on multiple times, nothing. Tried disconnecting and reconnecting the battery, nothing. The issue remained. This dark dash made the car completely undrive-able, as there was no speedometer, no gas gauge, nothing. We called for help and texted 2 of the salesmen that assisted us during the purchase, basically with no help on how to fix the problem. We drove home from Tennessee with no way to tell how fast we were going and no idea how much gas we had. We were told to bring the car in on Thursday, 3 days after being back in the state. The salesperson Joe, told us it would just be a day or two to update the software and would reach out later that day with an update. In fairness, they did provide the a loaner car, BUT the loaner had NO GAS in it, you can’t make it up.mAs soon as I left the dealership with the loaner I was getting phone calls from the service department asking what was wrong with the car, so clearly there was no communication with the salesmen we spoke to and the service department. I called the salesperson Joe and said I'm getting phone calls from your service department, so sent him pictures of the dash so he could provide them to the service team. We didn't receive a phone call that day, or the next, so we called them to ask when we could come get the car, no one could/would give us answer. We have since reached out to everyone we dealt with there at the dealership. No response. We called the finance manager, Devin, no response. we called our salesman Joe, no response. We finally called the manager Ryan, I recounted the experience we’ve been having since purchasing the car, his response was “this is unacceptable" and said he was “going to be calling everybody into his office to figure out what was going on with the vehicle and would call me right back”. I still haven't heard anything from him. This is the "manager" that hasn't called back. This car was used as a demo with one of the other sales people, it's absurd to believe that after he drove the car for several days (and didn’t experience this issue) that he very next day when I own it this begins to happen. It wasn't disclosed to us at any time while we were while we were purchasing the vehicle. I should also add here that we were only supposed to be taking this vehicle for the weekend and then purchase it on our return on Monday, what’s interesting is that they made it available for us to purchase that day and we now know that the reason. They had us purchase it earlier then expected because if they had let us drive off without purchasing it we would have never bought it with this issue. I have still yet to hear from anybody at the dealership and have now contacted our attorney. I have recorded every phone call and documented every interaction, so there is absolutely no dispute of what happened and when, what was said or how it was responded to. This transaction has been a disaster on every level and they should be embarrassed that they would treat customers this way. That there is no attention to detail anywhere is an understatement. Frustrating and disappointing and I can promise all our friends and acquaintances who have used them in the past will not purchase from them again.

ABSOLUTELY AVOID THIS DEALERSHIP BECAUSE THEY FORGED MY - Carole Nketcha

ABSOLUTELY AVOID THIS DEALERSHIP BECAUSE THEY FORGED MY SIGNATURE, LIED TO ME, DISMISSED MY CONCERNS, AND THREATENED ME WITH CREDIT DAMAGE. IF I COULD GIVE THEM 0 STAR I DEFINITELY WOULD!!! I purchased a vehicle from Antwerpen and was given a contract that outlined a monthly payment of $X and a specific interest rate. Everything was signed electronically, and I was provided a copy of the contract on a USB drive. Several weeks later, I received a letter from the bank stating that my monthly payment would be $XX—a higher amount than what I had agreed to—and that the interest rate had also changed. I immediately returned to the dealership and spoke with Shuvo, the finance manager who originally handled my deal (he has since left the company). He insisted that I had signed for $XX, but when I mentioned I would verify the contract saved on the USB, he didn’t appear concerned. Therefore, I gave him the benefit of the doubt because they (him and the salesman) had previously “helped” me get out of a bad deal from their Owings Mills location, which had sold me a defective vehicle (the car had engine problems and completely stopped on the road when I was driving) and has since closed. I had specifically requested that the terms of the previous deal carry over—but clearly, that did not happen. Feeling uneasy the day before my payment deadline, I finally opened the PDF file from the USB—and I was right. The contract I signed stated $X, not $XX. I contacted the dealership again and spoke with their new finance manager, Logan, who acknowledged there was a discrepancy but repeatedly called me “sweetie” and dismissed my concerns. She insisted that the dealership’s version of the contract reflected $XX and showed no interest in reviewing the copy they had provided me. When I explained that the USB file shows different terms, she brushed it off and informed me that returning the vehicle based on “my version” would be treated as a repossession and negatively impact my credit. I then escalated the issue to Antonio, a sales manager, who told me the terms of my bank approval were XX% interest and $XX/month—not what I had signed. When I explained that I had the original contract file, he admitted that “mistakes happen” and this was just one of them. The most alarming part came when I asked how the dealership submitted a different contract with my signature. Antonio admitted that Shuvo had copied and transferred my electronic signature onto a new version of the contract and submitted it to the bank—WITHOUT MY CONSENT. In other words, they FORGED MY SIGNATURE. THAT IS NOT A “mistake.” THAT IS SIMPLY FRAUD. I trusted this dealership AGAIN, even after a previous bad experience. I was referred by a family member who used to work there and genuinely believed they would do right by me. Instead, Antwerpen altered my contract, forged my signature, lied to me, dismissed my concerns, and threatened me with credit damage. This experience has been not only deeply disappointing but also unethical and potentially illegal. I strongly urge others to be cautious and take their business elsewhere.

I just leased my third Volvo SUV here and could not be - R P Glancy

I just leased my third Volvo SUV here and could not be more pleased with the process. Mo (sales manager), Julio (sales rep.), and Mark (finance) were all excellent and made me feel like such a valued customer. This will be my Volvo dealership as long as I live in the DMV! Thank you DARCARS VOLVO!

I was at the Ellicott city location, they have a big... - jordangr

I was at the Ellicott city location, they have a big selection of newer used cars, they were very helpful and the process was very straight forward. I’m super pleased with my new car

Jerisa was the absolute best! - Dljones1028

Jerisa was the absolute best! Warm welcoming and very helpful. High level of knowledge and customer service! Would gladly refer her to family and friends!

Great experience all around. - josh

Great experience all around. Bought my new Pacifica just before the new year hassle free. Alex, sales, was my rep. Alex is a knowledgeable, no-nonsense, straight shooter, and he was my respectful of my time. Greatly appreciated the professional treatment from the entire staff, including Terrell and the general manager.

Best experience ever. - Doctor Patel

Best experience ever. Love my car and love the dealership. Keep the good work going guys.

We had a great experience working with Rob Haskell. - drmccoskery

We had a great experience working with Rob Haskell. He answered all of our questions and worked with the sales manager Chris to get us the best pricing. We had a small issue after purchasing the car and he had it taken care of immediately, to our complete satisfaction. Rob helped us find the car we needed at a price we could afford. Good experience, we highly recommend them.

this was the worst place to get a car from. - rodneycag

this was the worst place to get a car from. They told me so many lies

I want to recant my first review, Bo the owner reached - dbDaninderup

I want to recant my first review, Bo the owner reached out to me and made things right. Thanks Bo

Let me start by saying. - johnssouthphillywaterice

Let me start by saying... I absolutely HATE buying vehicles! For many reasons.. The length of stay.. you get lied to.. I am a woman so I feel like I am being belittled half the time... With all of that said.. I had to come here with my daughter to buy a car... I was completely shocked! They didn't try to sell my daughter all the extra crap! We were in and out in record time! I was so impressed that my husband and I went back to buy our truck! Never have I ever had a smooth car buying experience like this!! The manager Dan is absolutely amazing!! Addressing any concerns, coming up with great solutions.. He makes you feel like you have known him forever! I just can't say enough about our experience! I will definitely recommend them to anyone looking for a great vehicle at a super fair price!

I would like to say special thanks to Alex and Patrick - Valentin

I would like to say special thanks to Alex and Patrick from the service department. They took good care of my Nissan Pathfinder, even that, the problem was very rear and unusual. It was done at the very professional manner. Five star service!