22 Michigan Kia Dealers

Jeffrey Stewart was very helpful with purchasing a car. - sk

Jeffrey Stewart was very helpful with purchasing a car. I would buy from him again.

I was driving home pulling in my driveway and saw bumping - williamdowner111

I was driving home pulling in my driveway and saw bumping my front tire I called the summit place Kia. The person over the phone or computer told me it would be over a month to get in for a new tire I asked to speak to Marcus he got me in within an hour got my tire changed fixed it was quick fast easy wash my car very very pleasant very good person to work with Marcus good guy been doing business there for years. I would highly recommend asking for Marcus when you go there and you will definitely get good service

This was our second KIA purchase at this dealership. - Csharp122

This was our second KIA purchase at this dealership. After a negative experience at a different KIA service department, we knew we had to return to Summit Place KIA East for our next purchase, and their service department. This time was better than our 1st purchase. Everyone is so friendly and professional. From the receptionist to our sales consultant (John Rivers) to the finance manager (Dan), everyone was welcoming and appreciative of our business.

Ronnie is very professional, he really took the time to - madison caraway

Ronnie is very professional, he really took the time to help me and my fiancé find the car we really loved!! Absolutely recommend Ron, he’s a great guy! 10/10

I had several bad experiences over the last several days - Jim B.

I had several bad experiences over the last several days looking at used cars. When I arrived, both vehicles had damage. I contacted Ralph and told him exactly what I wanted to see. He took a nice video and told me exactly where there were dents and dings National, where the other two dealerships did not. I purchased the vehicle the next day. Thanks Ralph! You did a great job.

Everyone was helpful and professional and the cars are - lucyloufour

Everyone was helpful and professional and the cars are great. I couldn't be more pleased. They've followed up well too.

AJ helped us on the car! - iantbecker05

AJ helped us on the car! It was fast, easy and we got a great deal!

6-27-2024: I went in with our 2018 Kia Soul, for the - discerning customer

6-27-2024: I went in with our 2018 Kia Soul, for the ignition lock security upgrade. For this particular visit; our experience was 5 star. John Czarniak, the Service Advisor, "rolled out the red carpet", and treated us like family. Our car was done sooner than expected, and we were happy to have the security upgrade. While I was in the write up area, I noticed that the several mechanical techs working on the cars all seemed to be working hard to get the cars done, and out. Our service experience was great.

Our Subaru of Ann Arbor shopping experience was an - swissin

Our Subaru of Ann Arbor shopping experience was an absolute nightmare. We were left feeling completely disenchanted with the whole car-buying process. We knew we could never set foot in that dealership again. However, our quest for a new car was not yet over. So, the very next day, we set out on a mission to find our dream vehicle. Our first stop was KIA of Jackson. As soon as we test drove the 2023 KIA Seltos, we knew we had found a winner. This car had everything we were looking for - great price, spaciousness, and comfort. We left KIA of Jackson to explore a few other dealerships, but nothing could match the feeling we had driving that KIA Seltos. Without hesitation, we returned to KIA of Jackson to seal the deal with Jerry Marshall. The staff at KIA of Jackson were simply amazing. Unlike our previous experience, they didn't try to deceive us with double talk or manipulate us with lies. They didn't push us to buy a bogus lifetime warranty or mess with our financing. Instead, they went above and beyond to get us the best possible deal, better than our own bank could offer us. Their service department was knowledgeable and always ready to help. They truly made the car-buying experience enjoyable again. We left KIA of Jackson feeling grateful and satisfied. They turned a horrendous shopping experience into a fantastic one. From now on, we will always go to KIA of Jackson first when looking to purchase a car. We want to extend a huge thank you to KIA of Jackson, especially to Jetty Marshall, for making this process easy and enjoyable. If you're in the market for a new or used car, we highly recommend you go see Jetty Marshall at KIA of Jackson. You won't be disappointed.

Absolutely the BEST dealership we've ever been to! - joni080898

Absolutely the BEST dealership we've ever been to! John in the service department went above and beyond to fix our car. He was so professional and told us, in detail, the repairs needed. It had MAJOR repairs and was all fixed within a one week time period and for a reasonable price. We will drive the half hour anytime in the future to go to this dealership!

It was an okay visit. - Rachel Stimac

It was an okay visit. Just got my oil changed but I specifically asked for my tires to be filled and Elisa even wrote it on the maintenance checklist for the service department...but they never filled my tires & they never even filled out the checklist like they're supposed to...checking off all the things they looked at & completed while my car was back there. Of course I didn't know my tires weren't done until I was on the freeway a few miles away. I called & talked to Elisa and she offered to have me come back...but forget that. I shouldn't have to. Had they even looked at the checklist & completed it...this wouldn't have been missed. Elisa was nice enough to offer me a credit on my account for next time due to the trouble. She is the only reason I gave 4 stars instead of 3.

The customer service team was very helpful and friendly - evemboone

The customer service team was very helpful and friendly they explained my issue with me and gave me reasonable price and referrals. I was very impressed and satisfied.

Our salesman,Sam, was exceptional. - epaquette29

Our salesman,Sam, was exceptional. A real customer centered professional. Thanks Sam. You follow up call was appreciated

Copy and pasting my original email to the general - Amyerica72

Copy and pasting my original email to the general manager. Too much to keep typing out. I have had 4 scheduled appointments to fix my complaint but they have all been canceled by them. Don’t use this company! Don’t buy a car or bring your vehicle for an oil change here! Incompetent workers who don’t stand behind their work. I am adding the entire email I sent out to the General and service manager. After the incident I had with this company. It has been 6 mo, 10 phone called, 5 emails and 4 canceled appointments from the Service mgr with different excuses as to why. Do better! Dear Mr. Hawes, My name is Amy Campbell. I am reaching out to you because I see you are the general manager. I purchased my K4 from the Novi KIA dealership last October. I had my car dropped off on June 9th, for an oil change. While driving my car after the oil was changed I heard what sounded like something fall from underneath my car. A few minutes later, there was smoke coming from under the hood and the backside of my car. I pulled over as soon as I could and looked under the car. There was oil on the ground. I immediately turned my car off and called your Kia dealership where I was directed to use my KIA app to have it towed to Feldman of Novi. While waiting for the tow truck I took a video and pictures of under the car and was shocked to see the oils drain plug was missing. I spoke with Ethan, the service manager who was kind enough to give me a loaner car and said they would inspect my car first thing in the morning. If everything looked good I could bring it home. I did receive a call saying they put oil in the car and inspected the engine with a camera and they said everything looked good, I was good to go. Ethan apologized for the mistake many times. I told Ethan that I know not having oil in a vehicle can be detrimental to the engine and engine components. Ethan told me not to worry and this happens more than I would think and I have a 10yr/100,000 mile warranty. If the engine was going to have issues, it would happen before that. I brought the car home but was not comfortable with Ethan’s response to my concerns. Doing the math, I would hit the 100,000 miles in 5-6 years. Ethan also said I was going to get a survey from the dealership for the oil change. He asked me to not fill it out. This seemed a little disreputable and quite frankly, brazen on his part. Since this incident, I have spoke with several mechanics along with a friend that is an attorney. They all have said I should have never taken that car home. It is damaging to the engine and other components to the engine to drive with low to no oil and the inspection with a so called camera cannot see all these components and microscopic damage. Eventually this engine and or its components WILL FAIL due to running on low/ no oil. I should get rid of the vehicle and hold the dealership accountable. I feel this is negligence on the dealerships part. They improperly installed my oil plug and because of this improper installation and faulty work I am afraid it will diminish the value and safety of the vehicle for me. I do not feel safe driving my car! I also feel that what I was told will not rectify my concerns . I would like accountability and reparation for the negligent work this dealership has provided. I would like the dealership to buy my car back at the cost of my loan and sell me a new car for that exact price. Nothing out of pocket for me. You can use the car as a loaner for all I care. I do not want to deal with the stress that my brand new cars engine will fail. Not acceptable. Your dealership website promises to provide an experience like no other. It says it’s not just a transaction, It’s a lasting relationship. Prove it! Again I no longer feel safe in my vehicle and no longer have confidence and trust in your dealership.

Buying a new vehicle can be (and often is) a stressful - bubak

Buying a new vehicle can be (and often is) a stressful and unpleasant experience. This was just the opposite. From the initial negotiation phase through the delivery and even the meeting with the finance guy, everything was top-notch. My salesman Zac, and Nate, the Sales Manager, made negotiations and delivery smooth and easy. Austin, "the finance guy," explained the packages he had to offer, but he wasn't pushy at all. Zac took the time to set up my Kia Connect app, and even though I was very familiar with the EV9 (having owned one before), he made sure that everything was in order, and he answered any questions that I had. Throughout the process, communication was outstanding. I live in Northwest Indiana, close to many Kia dealers in the Chicago metro area. Taking the time to shop at Fox Kia North in Grand Rapids turned out to be a very good decision.

The Service group is doing a great job. - JOHNSBERES

The Service group is doing a great job. Justin and Matt are a pleasure to work with. Their stock is high enough that if I ever have a tense issue going forward, I trust they will take care of me. Keep it up TC KIA, and keep these guys.

My wife and I have been leasing a new Kia through Nichole - Don

My wife and I have been leasing a new Kia through Nichole Vandendries at Kia of Grand Blanc for our last 3 leases. Granted, we live a good couple hundred miles from Kia of Grand Blanc, where there are two other dealers considerably closer, but neither of those could match the price as well as Nichole's help in arranging everything that needed to be done to make it all come together. Her help and professionalism really can't be beat from all the other dealers we have dealt with over the years.

Highly recommend. - kallen

Highly recommend. Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very easy.

Jordan was amazing, I had been looking for a 2023 Kia - djnason11

Jordan was amazing, I had been looking for a 2023 Kia Sportage Hybrid and Oklahoma doesn't have them yet. I called dozens of other dealers from the West Coast to the East Coast and Jordan was the only salesperson that was all over it. LaFontaine Kia of Dearborn didn't have a crazy ridiculous Market Increase on the vehicle and it was within reason. They had what I was looking for and made the deal happen. Jordan arranged for transport and everything was a 10 Star Performance. He was available and still is if I have any questions or need anything at all! Would definitely purchase from him again!