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First New Car! - JREVANS2011
Everyone who worked with my boyfriend and I was awesome and helped us out so much! I have never had a "new" car before, so I was nervous, but all of the employees made the process simple without the stress. It was a great experience overall, definitely going back in the future. Thank you Isaiah!!
Top Reviewed Specialists At This Dealership
Pete’s new ride - PETEHAYESCONSTRUCTION
Went shopping for a new truck. West Metro was on my list to visit. Never had to go any further. Tried getting a year older new one. But was set up with a new2020. Dealing was so easy there and so straight forward with you. The sales staff was awesome. Few bumps in the road. But was paved smoothly promptly!!! Can’t say enough about Cian my salesmen and all that were involved. Great dealership!!!
Excellent Experience at Snell - Josh
My experience with Matt and Snell Motors was outstanding. Matt was able to find exactly what I was looking for when Snell did not have it in stock. Within days of my first contact with Matt, he found the perfect vehicle for my needs. Matt was accessible, professional, and friendly. He genuinely wanted to make sure I had a good experience, and went above and beyond what was expected of him. I also greatly appreciated the non-pressure approach used by Snell. I was able to thoroughly discuss the vehicles without being pressured.
Snell has earned a lifelong customer - I will certainly be returning for my other vehicle needs.
Assistant Sales Manager
Fast and easy - Acuraguy
Jayne and Clayton were a pleasure to work with and both made my purchase fast and easy! Jayne went out of her way to get the car I wanted at the dealership for me, and now I have a new car!
Sales and Leasing Consultant
Great customer service - PETEKAREN
Always seemed to be ready to help
Always had answers for my questions
Large selection of new and late model cars and trucks
Sales & Leasing Consultant
Great customer service - BRENDASAFE
Kevin Dietz did a great job for us. Pleasant, not pushy, looked until he found what we were looking for. Would recommend Kevin to anyone
NEW CAR SALES MGR
excellent service - Syedj
Excellent and friendly representative. done my work nicely. the waiting lounge is also neat and clean. keep up the same pace. Will use the same for future service if required. thanks
Treaated me like family. - Gary
Everyone from the sales manager to the sales person treated me well. I would recommend this dealer ship to anyone needing a new vehicle. You cannot go wrong with a sales person. I dealt with Jakob, who allowed me to drive the vehicle home to show my wife. After she said okay, the deal was done.
Great Experience - KIA Krazy
Car shopping is always a scary experience, but this time it was great. No pressure. Everything about the vehicle was explained to me and comparisons made to similar style vehicles.
Great Service & Sales everytime - Enviro-Dyne
The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!
Top Notch Service - Rsweet
I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!
Great customer service and friendly personnel. - BLA
Always have a positive experience when dealing with Grover Auto.
Only negative comment is that it does not always have a selection of car options to choose from. I did find a car there, just may have selected a different make and model given the option.
A quick smooth buying experience. - Newshoper 1343
Nice to deal with only one person.No high pressure to sell you other car packages. Like extended warranty, rust protection or paint protection. This dealership always ranks high in customer service and sales for this region.
Amazing ownership, management and staff!!!! - mightymets06
Absolutely A+!!! Shout out to Jordan, Micky and Paul for helping our son out in his time of need. They took the time to listen, communicate and complete the repairs in a professional manner. Having our son go to school 26 hours away, it is very nice to see that other respect that and want to take care of him like their own. My wife and I can't thank you enough!!!!!
Just good old fashion personable service! - miker
These folks were great to work with, not only delivering the best value I could find but the personal touch from the salesman to the manager to the finance fella, everyone treated me with respect and professionalism. Highly recommend! Mike Reed
WONDERFUL CUSTOMER SERVICE - Paul DesJardin
Not only did they get us into a brand new vehicle but they also were able to locate a bank that may be able to help us refinance and lower my payments on a different vehicle. I will recommend them and we will return in the future.
Pleased Pastor - classicalpastordave
I recently purchased a used 2014 Buick LaCrosse from Whitaker GMC and it is the second vehicle I have purchased from this dealership. My salesman was Gary Miskowic and he was very helpful as I test-drove the car and considered my options. I had dealt with Gary earlier when one of my sons bought his first vehicle and he helped him make his decision. I had to finance the vehicle and it is always fun to hear the stories the Bob Flinn. I even had the General Manager Jim Bush stop in to see how I was doing. Over the past three years, my family has purchased six vehicles from Whitaker Buick GMC and we have been pleased with every purchase.
Great service - LaurieJane
I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.
I am highly satisfied and will return. - majerusj51
I apologize for the delayed response. I had a great experience with the sales and financial staff who helped me obtain my truck. Their service was impeccable and I will highly recommend them to others in the future.
recall 2006 solstice - old man
disappointment last week to go out to garage after a recal on our little car and it wont start full battery power nothing to ignition
Oil change and minor warranty work - T Hay
I needed to have the oil changed in the vehicle and with Kruse's Free Oil for Life on vehicle sales, there is no reason not to use them. I was also having a minor issue with the alignment of the headlights and they quickly checked and adjusted them for me.
Very poor customer service in the shop and warranty work - speedracer8103
I called 3 times before I could talk with someone about my vehicle
They were supposed to call me back and didn't
I had to make another call to them
Do not do business here
They don't care
I picked up my vehicle and went elsewhere for the warranty work
Patrick didn't want to give me the keys
Justin Kruger is the best! - Dolphin Fan
My wife and I didn’t end up getting a vehicle from Justin but he and his dealership went above and beyond to answer all my questions and providing me all the information via pictures and videos we could ask for. When it’s time to go vehicle shopping again I’ll be looking to Justin. From all the contacts I had looking for the perfect vehicle for my wife, Justin and his team was the best!!!
Great experience - Dog’s Life
Knowledgeable, professional, and accommodating is how I would describe my experience at Lupient Buick GMC. I would definitely consider going back when I am in the market for another new car.
Still waiting for a response... - A GMC Truck Owner
I was told by my local mechanic my axle seal was leaking which was covered under my warranty. I contacted the dealership I bought the truck from (Walser Buick GMC in Roseville) and spoke with Michelle on a Thursday. I explained what my mechanic had told me and she said she would not confirm that was the problem until their mechanics diagnosed the problem themselves.... okaayyyy... she continued by saying IF that was the problem, it should take around 3 hours. Rental vehicles are only available for customers whose vehicles need 4 or more hours of work. Ok. I asked if I could make an appointment and she stated she did not want to schedule me that day because she didn’t want me to drive down there and not have a rental available if they needed to keep my truck overnight. Makes sense. She said she would call me on Saturday (remember it’s Thursday) and set up an appointment based on when a rental would be available. It’s been over a week and still no response. No missed calls... They have contacted me several times to remind me to service my truck so I know they have the correct phone number for me. I ended up calling a different dealership and they gave me a rental the SAME day I called them! They also had no issues with my mechanic’s diagnosis of my truck’s issue. I won’t be returning to their service department- let alone buy another vehicle from this dealership.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
I bought a 2013 Subaru Legacy in July 2019. When I test... - CMT
I bought a 2013 Subaru Legacy in July 2019. When I test drove it with the salesman, Jeremy, I noticed a hesitation with acceleration. He said it was lot rot. The, later that week we noticed the car was using oil. 2 quarts to be exact. Jeremy was again contacted and told us to just keep putting oil in it and watch it because that's what we could afford! So, we did. The car proceeded to keep hesitating with acceleration but was worsening and the oil consumption was a weekly thing. The brakes started making noise and we replaced those. We had only had the car 2 1/2 months. At three months the car started to HEAVILY smoke and I was afraid to drive it for fear of the motor "going". We brought the car back to the dealer and they sent it over to Subaru for a diagnostic test. It needs pistons and rings. A HUGE job! Kolar has had it a month now trying to find financing to trade out the car but to no avail since I'm out of work for medical reasons. When I ask them to fix it they said it would cost ME too much. I feel they should NEVER have sold me a vehicle like that in the first place and I am VERY upset with their lack of responsibility. They wouldn't even offer me a loaner, saying quote, "We never do that." Keep in mind I had only made 3 payments on it. I will be speaking with a lawyer and DO NOT recommend this dealership to ANYONE!!!
Communication & followup - radioman
I recently totaled my Buick Rainier and found a very similar one at this dealership. I drove 100 miles (one way) to purchase. Eric was very friendly and guided me through the process. Transaction performed by New Car sales Manger, Kevin. Long story short...Car was slightly damaged at the dealership while we went to lunch in another car.I did not notice until I drove home. Engine light check went on during the trip home as well.. I questioned both of these incidents to the Used Car Mgr and he assured me he would check TV monitors to ascertain the slight damage, He also said the Auto Check system used to check the history of the car was good.
I immediately purchased CARFAX to substantiate the quality and found CARFAX reported EXTENSIVE damage to the car. That would have altered my opinion of the car and probably not purchased. He said I should have checked before and stood behind the Auto Check system. Would you?
What was insulting and disrespectful is that the Used Car manager never answered any of my questions as he had verbally promised and must have decided I was not worth his time. Pretty disappointing in what I thought would be a pleasant experience with a reputable Dealership
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
Complete Let Down - Elizabeth
We had visited this dealership and found a truck we wanted to purchase. Our rep told us they would not hold it for 72 hours (the time required to get our funds out of an investment co.). We even asked if we could put money down to hold it. Again, no. We were told to come back the next day to fill out paperwork and even told the sales person what time we would be there. We received a call early that morning from said rep telling us he had just sold the truck to someone else.....
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