Service - RNutt0775
It was very good they worked me in on short notice which really worked out great for us. It wasn’t always been that great.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Phenomenal experience - JLYOZAMP
The staff were very professional, knowledgeable, thorough, and friendly. I test drove different SUVs until I was completely satisfied. I am very happy with my Buick envision.
Great experience! - Live5
Christian Rank made looking for a new car for our growing family a very pleasant experience. He was incredibly nice, honest, and relatable. He answered emails promptly and made us feel important to him without being pushy or overwhelming. It was honestly the best experience I’ve ever had with buying a car hands down. I’m grateful for how easy and efficient it was and we are very happy with our new car. Thank you Christian!
My experience has all was been great. - MOLLYMOM8
I give 5 stars ; because every one knows me and I am treated with respect. Great service Dept. I have worked Shane C. I work again. i will be back for another car.
Very good - EAGLELAKEKIM
Ambria did a nice job. She was easy to work with and she was able to answer all our questions. We would recommend her to friends and relatives.
Sales & Leasing Consultant
New Car Sales Manager
Very excited - Gumboson
I had a good experience. The buying process was nice and easy. Very friendly and informative on the vehicle. The whole staff was outgoing and made the experience very good. Thank you
Purhasing a new car should be fun. GMC appears to have great - Purchase experience surey.
This dealership wants to go the extra mile. I think therer should be more of a sales pitch about the attributes of the dealership during the sales negociation. It also would be helpful to have an amoritizatuon printout to understand the GMC financing and rebate application
Great service on our new car! - rick
We brought our car in for its first oil change. Russ and his crew checked and rotated the tires, and while they were busy with our car, we were busy enjoying some of the FREE pop and popcorn.
Great Service & Sales everytime - Enviro-Dyne
The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!
Top Notch Service - Rsweet
I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!
Great customer service and friendly personnel. - BLA
Always have a positive experience when dealing with Grover Auto.
Only negative comment is that it does not always have a selection of car options to choose from. I did find a car there, just may have selected a different make and model given the option.
Always takes good care of us. - Wendy L
Princeton Chevy Auto in Princeton MN always takes very good care of us. We get the straight scoop, quick and accurate estimates, and timely service. They've even gone back to the automaker on our behalf asking them to cover an item on which the warranty had recently ended. They never over promise and always over deliver, if something is going to take more than a day they make sure we're covered with a loaner. I wouldn't trust my car anywhere else, the service is friendly, caring, honest, and well priced.
WONDERFUL CUSTOMER SERVICE - Paul DesJardin
Not only did they get us into a brand new vehicle but they also were able to locate a bank that may be able to help us refinance and lower my payments on a different vehicle. I will recommend them and we will return in the future.
Pleased Pastor - classicalpastordave
I recently purchased a used 2014 Buick LaCrosse from Whitaker GMC and it is the second vehicle I have purchased from this dealership. My salesman was Gary Miskowic and he was very helpful as I test-drove the car and considered my options. I had dealt with Gary earlier when one of my sons bought his first vehicle and he helped him make his decision. I had to finance the vehicle and it is always fun to hear the stories the Bob Flinn. I even had the General Manager Jim Bush stop in to see how I was doing. Over the past three years, my family has purchased six vehicles from Whitaker Buick GMC and we have been pleased with every purchase.
Great service - LaurieJane
I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
Clearly Superior Dealership! - Jayson
In the world we live in today, I did all of my shopping online before coming into the store. I looked all across the northern half of the state in order to find the best deal. I had inquired on different vehicles at SEVERAL dealerships around the Iron Range. They were the quickest to follow up with me, answered all of my questions, and did not push me to come into the dealership "same day". I am beyond satisfied with my experience here.
Purchase of a used 2014 Buick Enclave - Carguygreg123
My experience at Lupient was wonderful for my wife and me. Scott Schmidt answered all my questions, allowed us the time to make the right decision and dealership environment made us feel comfortable. Will recommend anyone looking to buy a vehicle to come to Lupient in Rochester and see Scott.
Exceptional service. - Herman
We received great service. The employees went above and beyond our expectations. Thank You Melissa for spending so much time with us and for being patient.
Always great when dealing with the crew at Papik's. - Big o
Great people, great dealership, great service! The Papik crew is always great to deal with and they treat you the way you should be treated!
We didn't feel pressured by the salesman - Missy0913
We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her
Oil change and minor warranty work - T Hay
I needed to have the oil changed in the vehicle and with Kruse's Free Oil for Life on vehicle sales, there is no reason not to use them. I was also having a minor issue with the alignment of the headlights and they quickly checked and adjusted them for me.
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Great Customer Service - Doug
Dave Middleton was great! The time he took to show every detail was amazing. He made sure my bluetooth, onstar, and the GM app were working properly before I left. Very thorough and sincere. Have to admit this was one of the most pleasant car-buying experiences ever!
Excessive parts mark-up - Dan2340
Kolar charges $2.00 more per quart of engine oil than other local GM dealer. Had purchased a truck from Kolar with no major problems but will not go back due to parts Mark-up.
Oil change - Gabeyre
Kerry Jacobson was a very nice gentleman and delivered highly customer service. He did an outstanding service. I recommend this dealer and I had been servicing my vehicle here for sometime.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
Mark lance - troy
I brought my vehicle in for service and they damagedon't my truck they did pay for the damage but would not cover my fuel for running around for estimates it's a 30 mile round trip to town which I would have to drive 4 times plus another vehicle with my wife to pick me up and drop me off when it's done. Also they never told me about the damage and they all knew about it thank god I saw it before I left the dealership mark Lance would not pay me 25.00 to cover fuel costs I will have from this . Mark Lance thinks it's funny that I ask for that he laughed in my face I will never do business with them again
Communication & followup - radioman
I recently totaled my Buick Rainier and found a very similar one at this dealership. I drove 100 miles (one way) to purchase. Eric was very friendly and guided me through the process. Transaction performed by New Car sales Manger, Kevin. Long story short...Car was slightly damaged at the dealership while we went to lunch in another car.I did not notice until I drove home. Engine light check went on during the trip home as well.. I questioned both of these incidents to the Used Car Mgr and he assured me he would check TV monitors to ascertain the slight damage, He also said the Auto Check system used to check the history of the car was good.
I immediately purchased CARFAX to substantiate the quality and found CARFAX reported EXTENSIVE damage to the car. That would have altered my opinion of the car and probably not purchased. He said I should have checked before and stood behind the Auto Check system. Would you?
What was insulting and disrespectful is that the Used Car manager never answered any of my questions as he had verbally promised and must have decided I was not worth his time. Pretty disappointing in what I thought would be a pleasant experience with a reputable Dealership
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