Very impressed with everyone.......Loved it - ANNIEMCKENZIE64
The service from beginning to the end was the best I will recommend to my friends to purchase from Miller Auto Plaza again the service was excellent.....
Top Reviewed Specialists At This Dealership
Awesome - 4040rick
Good experience haven’t bought a car for a while used to go to a different dealership in Rogers their customer service is gone downhill honestly they don’t care no more I recommend West Metro customer service was great made me feel good buying a car thanks again guys
Awesome, I could not have had a better experience !! - redcady
I just moved here from Oregon a month ago and needed to buy a car. This young man Drew Dauer was so helpful and he knew what I wanted to buy and didn't push any other car on me. Drew has excellent customer service and I would not ever go shopping for a new car elsewhere The service is over the top at Snell Motors they treated me like a queen..Thanks Drew for being there for me..Linda
General Sales Manager
Perfect purchase - Britne82
Jayne was great to work with, I ended up with a better deal than I anticipated on my trade in. Thank you to Donny too!) I also got 3 months of free Sirius:) Financing was a breeze as well! Thanks John Hirsch!
Repeat Customer - SatisfiedCustomers
No stress or hassles. They build relationships and take care of their customers. We still have a vehicle we bought new from them, 17 years ago. They've serviced it all along. Can't remember how many cars we've purchased here! No regrets.
Friendly dealership - mflug75
The salesperson we worked with was very friendly and helpful. She was interested in what we wanted and answered all our questions. Very helpful. We wanted to look at more than one car and was very patient with us.
Sales & Leasing Consultant
New Car Sales Manager
Excellent dealership - Mike123
Cheryl is phenomenal! Her manager and Todd are also wonderful!
More specifically, Cheryl made our buying experience so pleasant. She was so positive, personable and was responsive to all of our requests.
Thank you White Bear Lake Superstore!
Service and Purchase of a new vehicle. - ChevyBuyer
They made us, (my wife and me), feel like long time friends. Their Service Department staff were great when we brought in our old vehicle for repairs, getting us in on the 4th of July weekend. That's why we decided to look at new vehicles there and were lucky enough to meet Mike and Kelli. Congrats to Brandl for their excellent selection of personnel. We love the new Equinox.
Great Service & Sales everytime - Enviro-Dyne
The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!
Great customer service and friendly personnel. - BLA
Always have a positive experience when dealing with Grover Auto.
Only negative comment is that it does not always have a selection of car options to choose from. I did find a car there, just may have selected a different make and model given the option.
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Great service - LaurieJane
I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.
Clearly Superior Dealership! - Jayson
In the world we live in today, I did all of my shopping online before coming into the store. I looked all across the northern half of the state in order to find the best deal. I had inquired on different vehicles at SEVERAL dealerships around the Iron Range. They were the quickest to follow up with me, answered all of my questions, and did not push me to come into the dealership "same day". I am beyond satisfied with my experience here.
Very nice people to deal with - FiremanGMC
Great place to buy a new truck, I would definetly shop there again. Excited for my new GMC and would recommend it to others to shop there.
new corvette - Wally S
Friendly, competent and easy to work with. Ryan Murray handled the sale without a hitch. Will likely drive a little farther to Belle Plaine again for our next car.
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
We didn't feel pressured by the salesman - Missy0913
We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her
Oil change and minor warranty work - T Hay
I needed to have the oil changed in the vehicle and with Kruse's Free Oil for Life on vehicle sales, there is no reason not to use them. I was also having a minor issue with the alignment of the headlights and they quickly checked and adjusted them for me.
Great Customer Service - Doug
Dave Middleton was great! The time he took to show every detail was amazing. He made sure my bluetooth, onstar, and the GM app were working properly before I left. Very thorough and sincere. Have to admit this was one of the most pleasant car-buying experiences ever!
Excessive parts mark-up - Dan2340
Kolar charges $2.00 more per quart of engine oil than other local GM dealer. Had purchased a truck from Kolar with no major problems but will not go back due to parts Mark-up.
Used vehicle purchase - Jim
I'm a repeat customer to Lupient Buick GMC and had another good experience in buying a used car. Tyrone in sales was very nice to deal with. Car was for my teenage daughter and she is very happy with our purchase.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
WONDERFUL CUSTOMER SERVICE - Paul DesJardin
Not only did they get us into a brand new vehicle but they also were able to locate a bank that may be able to help us refinance and lower my payments on a different vehicle. I will recommend them and we will return in the future.
Mark lance - troy
I brought my vehicle in for service and they damagedon't my truck they did pay for the damage but would not cover my fuel for running around for estimates it's a 30 mile round trip to town which I would have to drive 4 times plus another vehicle with my wife to pick me up and drop me off when it's done. Also they never told me about the damage and they all knew about it thank god I saw it before I left the dealership mark Lance would not pay me 25.00 to cover fuel costs I will have from this . Mark Lance thinks it's funny that I ask for that he laughed in my face I will never do business with them again
Communication & followup - radioman
I recently totaled my Buick Rainier and found a very similar one at this dealership. I drove 100 miles (one way) to purchase. Eric was very friendly and guided me through the process. Transaction performed by New Car sales Manger, Kevin. Long story short...Car was slightly damaged at the dealership while we went to lunch in another car.I did not notice until I drove home. Engine light check went on during the trip home as well.. I questioned both of these incidents to the Used Car Mgr and he assured me he would check TV monitors to ascertain the slight damage, He also said the Auto Check system used to check the history of the car was good.
I immediately purchased CARFAX to substantiate the quality and found CARFAX reported EXTENSIVE damage to the car. That would have altered my opinion of the car and probably not purchased. He said I should have checked before and stood behind the Auto Check system. Would you?
What was insulting and disrespectful is that the Used Car manager never answered any of my questions as he had verbally promised and must have decided I was not worth his time. Pretty disappointing in what I thought would be a pleasant experience with a reputable Dealership
Bad experience - Michael75
I bought a truck that had 17,000 miles on it three months ago. The first day I noticed the tailgate didn't work. Inspection? Then they called me a month later and said the title got sent to the wrong city ( Milwaukee ), and I need to drive back to Winona and redo the paperwork? ? Why is this my issue??? Its the dealerships mistake. After I had the truck about 30 days, the air conditioning seemed like the air that was blowing was not as cold as the day I drove off the lot. It is now blowing ambient temp air. Mechanics I know think that free on (or whatever is now used) was added right before I bought it. Didn't get the truck I thought I was paying for.
Steer clear - SueK
This dealership is going to show you every stunt in the sketchy used car dealer stunt book. They just are. I bought 2 vehicles there, in 2007 and 2013, tried out the service department a few times, and went shopping for a 3rd vehicle this week, before I finally had enough. I left there feeling sick to my stomach after nearly every transaction, encountering outright dishonesty more often than not. Why did I keep going there? I guess because I live so close to the dealership, and hoped that it would get better. I also thought that all used car dealerships were probably essentially the same.
Negotiations: classic bait and switch: salesperson says we are a wholesale dealer (which is ludicrous---they are obviously not "wholesaling" used cars to the public), so we can't wiggle on the sales price of the car, but you are going to get more value out of your trade-in. Fast forward to conversation about trade-in, and manager tells you we are a wholesale dealer so we can't offer much for your trade-in. Magically, they will offer you exactly what you owe. But the hilarious thing is, THE CAR WOULD NOT EVEN START. That's right, a car, priced at just under $20k, with a big **AS IS---NO WARRANTY** sign in the window, would not even start!! The salesman went to get the car, and when he did not return for close to half an hour, we went looking for him, and that is when we were told that "we were moving cars around on the lot last night, and we must have left the headlights on." Except, they were not even able to jump start this car, we watched them try. And, this car has automatic headlights that turn off when the car is off, so how did that happen? Hmm. In the 3 hours that we were at the dealership, they did not get the car running, so we never test drove it, they lowballed me on my trade-in (and when I balked at their quote the sales manager Mathew Syria asked me if I would like to see "what people are actually paying for these cars" and in true Sonju form, printed out a list of auction sales prices, not retail). He had essentially the same car on his lot, one year older than mine, marked up almost $5,000 over what he was offering me. We left at that point, with the salesman and the manager in full good cop/ bad cop theatrics. But it was all for the best, because I ended up buying essentially the same car, with 40k fewer miles, at another dealer 2 days later. I got what I asked (2 K more than Sonju offered) for my trade-in, and I was treated fairly and honestly. This dealership has a bad reputation among many locals, for good reason.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
House Chevrolet Buick Cadillac
GM Express Service Advisor
Miller Auto Plaza
West Metro Buick GMC
John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM
Executive General Manager