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Without question, this was the best - Travis.burroughs
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Without question, this was the best car-buying experience of my life.
Earlier in the day, I had been at another dealership where everything revolved around high-pressure sales tactics. It felt rushed, impersonal, and stressful. Walking into Twin City Toyota was an immediate and noticeable shift — calm, welcoming, and genuinely customer-focused.
From the moment I arrived, Christina stepped in to help while Sandy was assisting another customer, and she was absolutely fantastic. There was zero pressure and no sales gimmicks — just kindness, patience, and respect. I was encouraged to take my time, browse the lot at my own pace, and was simply told, “If you want to drive anything, just let me know.” That alone set the tone for the entire experience.
When Sandy joined us, it became clear very quickly why my boyfriend’s family has trusted her for over 30 years. Sandy and Christina worked seamlessly as a team and truly went above and beyond to get me into the exact car I wanted — not only the model at the top of my list, but in the perfect color I had been hoping for. At no point did I feel rushed or pushed; instead, I felt listened to, supported, and genuinely cared for.
The financial team deserves just as much praise. They worked efficiently and thoughtfully to make everything come together, and they treated my purchase as if I were the number one priority of their entire day. I’ve owned three other Toyotas, and in the past the paperwork process was always long, drawn out, and an all-day commitment. This time was completely different — we started the application around 3:00 and I was still able to make my dinner plans by 5:00 PM. That kind of efficiency is rare and incredibly appreciated.
I was already excited about having ToyotaCare, but I was genuinely blown away when the dealership went the extra mile and added two additional years of oil changes on top of it.
From start to finish, this experience exceeded every expectation. Sandy, Christina, and the entire Twin City Toyota team made what is usually a stressful process feel easy, personal, and even enjoyable. I would absolutely return in the future and recommend Twin City Toyota without hesitation to anyone looking for a dealership that truly puts its customers first. 🚗
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