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Outstanding service.....helpful beyond belief. Took care... - koolbreeze
Outstanding service.....helpful beyond belief. Took care of just about everything involving my insurance company. I would recommend them to anyone in need of quality service, to a great product , made by Hyundai. A special thanks and shout out to Bennie Pacheco , Service Drive Manager , just a really great person. People like this guy.....getting very hard to find these days, sorry to say.
Top Reviewed Service Specialists At This Dealership
Very efficient Got me back on road quickly Thanks again... - pablm
Got me back on road quickly
Quick and Professional service, Just an LOF but was in... - Rogo in NLV
Quick and Professional service, Just an LOF but was in and out in no time. I've always had good results here after purchasing our 2013 kia soul.
Charley Sebastian is A+++. A car-guy through and... - JJD
Charley Sebastian is A+++. A car-guy through and through. Attentive to detail, looks for ways to keep costs down. Best service guy I’ve worked with in 50 years of driving.
Senior Service Advisor
This visit was positive this time. A nice gentleman... - pduer
This visit was positive this time. A nice gentleman approached me as soon as I pulled up and went to get a service advisor. Sounds basic but that has not been my experience in the past. Offered a beverage as soon as I came inside by a very nice woman, Dennis was awesome. The time he estimated was spot on, explained the technicians recommendations, and offered some options to get them completed. I particularly liked the text message with the link to the recommendations because now they are easy to access. Great Service by all !!
Express Service Advisor
Excellent service by real people. They are the most... - Shaykie
Excellent service by real people.
They are the most reputable dealership in Reno for service and for buying a new or a used car.
Andrew in the service dept. has helped me over the years... - Working Man
Andrew in the service dept. has helped me over the years at Chapman Dodge. Anything from routine oil changes to “I swear it was making that noise” type of situations. He’s always patient and takes the time to listen and understand what your saying. He doesn’t interject his “hypothesis” on you; or go off into a bunch of “maybe it’s this” scenarios. He’s efficient, to the point, and great with communication. I appreciate someone who understands your time is important and you’ve probably got somewhere else to be too.
Was quick, easy and did a great job. Pleased with... - Vegastint
Was quick, easy and did a great job. Pleased with inspection on top of the recall work and didn’t feel like the recommendation was pushed on me.
Rachel is the best customer service rep we have ever had.... - wmposey1
Rachel is the best customer service rep we have ever had. Her knowledge and people skills are very professional even during your dealerships transition stage
Professional and great customer service salesman David... - richinvegas7
Professional and great customer service salesman David Glenn is always a pleasure
El was very professional and friendly in scheduling our... - Tonybceo
El was very professional and friendly in scheduling our appointment and then personally checking with the service techs to ensure our Sync system was repaired quickly. Originally the repair was scheduled to take a few more days waiting for a part, but El expedited it and got the car repaired and returned to us the same day.
Vince Thompson is a very good service writer. Vince... - Jim
Vince Thompson is a very good service writer. Vince diagnosed, and repaired my passenger side sliding that would not lock. He also changed the engine oil and flushed the power steering fluid. I was very pleased my van was diagnosed and repaired so quickly. He is very knowledgeable, courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler.
I recently wrote out of frustration on a service from... - Randie
I recently wrote out of frustration on a service from January30th. I was able to sit down with the service manager and he really bent over backwards to fix the issue. they are fixing our car and them some, now I couldn't be happier. they are % 100 fixing the car with no additional charges. Scott the service manager really made up for the first problem and was easy to talk with. we really feel like Findlay auto cares about the quality work they are doing.
Fixed Operations Director
Assistant Parts Manager
I bought a 2017 Forester brand new. It's pristine and has... - lisatbuy
I bought a 2017 Forester brand new. It's pristine and has only 24,685 miles on her yet she's spent a total of 16 days at the dealership. While the quality of service I've received from the service desk techs has been inconsistent, Justin has smoothed things over a number of times. He's been attentive and listened to my complaints and feedback, and has responded quickly, professionally, and effectively.
The guys and gals at Lithia Subaru on Kietzke Ln in Reno... - Marie Dennis
The guys and gals at Lithia Subaru on Kietzke Ln in Reno are awesome. From sales right through to the mechanics. Always courteous, helpful and so polite. I felt like a queen! Hugo in the front took very good care of me, he was so polite and respectful, and got my service ticket and loaner car ready in the blink of an eye! The mechanic was Ivan, and he too was polite and respectful and very good at explaining things so I could understand. It just doesn’t get any better. I’ll be a lifelong Subie owner for sure!!! 💙
Ivan Delgrego and Hugo don’t appear in the drop downs below, five stars for both of them! My 2019 Impreza was serviced about a month ago. ⭐️⭐️⭐️⭐️⭐️
was quick and easy this time buying a car AJ Watson was... - rbagelman4u
was quick and easy this time buying a car AJ Watson was great. he showed me all about the car and if I had any questions to call him any time.
I’ve always been treated well at Ford Country. From sales... - Asantora
I’ve always been treated well at Ford Country. From sales to service and everything in between. I’ve been doing business here for more than 20 years.
Accessories Department Manager
F-150 Service - DaveG
Outstanding and professional assistance by Tim Ollendick when my truck needed major service. Tim went out of his way to fit my repair into repair and complete the work to meet my schedule. Tim also provided a loaner vehicle at no charge to provide transportation during the repair timeframe. I also met Nora with Customer Service as she provided rides to and from the Dealership prior to me having the loaner car. Nora was extremely pleasant and helpful!
Will recommend your Service Department to friends and folks I meet as a "top shelf" establishment!
I love my new infiniti. - Kimothy
I brought my 2008 G35 in for service. WhenI was told that it would cost about $3000 to fix what had to be done, I decided that instead of putting more money into my car that I would lease a new car. I leased a new Q50. I was helped by Ralph Planzo, who was very knowledgeable, professional, and courteous. I love how this car drives and looks.
The customer service at Dolan Mazda was outstanding.... - Patti_350z
The customer service at Dolan Mazda was outstanding. Steve was polite & VERY informative I truly appreciated his help & guidance with my Mazda. Thank you Steve!!
Love this place. Everyone is friendly and the service is... - Denise1206
Love this place. Everyone is friendly and the service is fast. The technician actually stayed past quitting time to get my car done that day.
Great customer service. Miles helped me and was amazing... - sentel.travis
Great customer service. Miles helped me and was amazing he did everything in his power to get me a good price and a nice car
They provided the worst service I have ever experienced.... - gaultbr
They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done.
Excellent service and support in providing rental car and... - J. G
Excellent service and support in providing rental car and willing to address problem with our car a second time to rectify a manufacturing rattle in the dash.
Been visiting Centennial Toyota since 2004 and bought 2... - chris
Been visiting Centennial Toyota since 2004 and bought 2 cars during that period. The majority of that span, my experiences have been GREAT with VERY minimal complaints! But recent years (maybe starting few years back), feels like customer service is degrading every year (every visit)? Before, when arriving to the Service Center, employees used to greet you right away and communicate. Now, everyone walks past you, not even a simple, "Hello" - ONLY after standing there and finally someone acknowledging. Been using random Consultants as assigned when scheduling online and recent visits weren't very welcoming? Not the most communicative people that I've dealt with. Even waiting outside their office patiently, not even a quick acknowledgement (...Be right with you....Hello....). Some of the Reps barely turned away from their computer to make eye contact once processing my appointment. Kind of feels like the Reps aren't too interested when Service is included (free) with your new car? When they want to SELL me something, Ext. Warranty, Brake Flush, etc. - all of a sudden FULL of personality!?! We all know how dealerships are portrayed and I've always thought this place was better than that all these years. But the vibes that I've been experiencing from my recent visits has started to influence my feelings negatively about their Customer Service. To be fair, my Rep for my last visit was more personable than my previous appointments (he was new).
What aggravated me was when picking up my car, he wasn't in his office (empty), so I waited by the door. Few minutes, no one acknowledges - even a few people walk into the office past me without a word (in & out). Finally, what appeared to be a manager passing, asked me who I was waiting for - John - and he guessed that he would be right back? So still waiting outside by the door....a Rep who I assume shares the office, entered and got on the computer. A little bit later, another Rep entered and they started conversing. Coming up to around 20 minutes or so (from arrival - standing outside the door), it doesn't sound like the conversation is business and that I assume, John must be at Lunch? So I interrupt and ask if John is around so I can pick up my car and the second Rep responds in a surprising manner..."Oh! I can help you with that..."!?!? I'm assuming he was covering for John, but didn't have presence of mind to ask why I was standing outside the office all that time? Needless to say, I was in a rush to get out of there!
Oh, my! 24-48 hours just to get a service estimate.... - chaptak
Oh, my! 24-48 hours just to get a service estimate. Then possibly days to get the work done, as they apparently don't stock a lot of parts. They list email addresses on the website, but good luck getting a response. Calls to management go straight to voicemail and nobody calls back. Ouch, ouch, ouch!!! Unfortunately, we had to bring our Jeep there TWICE this month (separate issues, same result) -- we bought our extended warranty through them, which at least keeps the costs low. But the wait and lack of respect for customers' time is apparent.
At one time they had a good service dept but not anymore.... - Summerexpenses1@aol.com
At one time they had a good service dept but not anymore. We went there because of what we heard but what a lie. We had a 11:00. Appointment and 3 hours latter they’ve not touch the vehicle. Terrible service and don’t yank your Chevy gmc or any vehicle for service. I spoke with other customers and they stated the same. Never agsin
Never a bad time when you come do any maintenance on your... - Warrior Of Earth
Never a bad time when you come do any maintenance on your vehicle. Don’t forget to stop by the accessories dept, they have cool stuff for your car and it can even be free if you accumulated points
Fletcher Jones Imports
Mercedes-Benz of Henderson