Professional Service - BLKOT
Extremely pleasant experience. I generally start my initial car search with the internet sales department which helps to speed things up once I locate a car I'm interested in. Lauren and the rest of the internet sales staff was diligent responding to my request. I was given a very reasonable offer which piqued my interest. When I came to look everything over Dave spent time explaining everything and answering questions. I appreciated his patience and professionalism. Never once did he pressure me or try the old car salesman pitch. The whole experience was very upfront which rarely happens today when you're buying cars! What I liked most was the smooth transition between the quote I got from internet sales and showroom sales. Dave had the whole deal printed out for me to look at. The purchase price I was given was even BETTER than what I was quoted! WHAT?! For real?!!! Yup! For REAL!! Tony in finance was able to take care of me when it came time to pay. Great experience. Highly recommended!!!!
Top Reviewed Specialists At This Dealership
Second vehicle from performance - William Simkins
I came back to performance ford lincoln for my second time. Jimmie did a great job working with me through the process. Matt in finance was also helpful. Joe Boscarino did a great jobe going over the escape.
Above and Beyond Expectations! - Margaret
When I contacted the Kindle Auto Plaza Detailing Department, I wasn't sure if they worked on outside makes of cars. Luckily for me, they do! I was able to get an appointment the next day. Matt Howell worked on my 2012 Volvo C30 and did a fantastic job. While the car is regularly washed and waxed, it had never been detailed and the leather interior was looking dingy and worn. Matt was meticulous in his attention to detail. He buffed out scratches and cleaned and conditioned the leather. I would highly recommend this service to anyone wanting that new car feeling for $189!
Sales and Leasing Master
Sales/ Commercial Account Manager
"the best "from Queen - Queen & Her Continrntal
they were very helpful with me picking my car!
Bill Barton was extremely helpful and provided great assistance in choosing my perfect Lincoln Continental ! I will surely purchase my next vehicle from Bill
and Malouf !
Sales and Leasing Consultant
Sales & Leasing Consultant
NEW FORD - Christmascar
Ray.was very efficient and helpful in guiding us through the details of purchasing the car. He and my husband worked through the pricing and we were pleased with the final sale. He also was exceedingly helpful during the final hour of purchase in teaching me the ins and outs of the car.
We truly appreciate all his hard work.
Great Salesmen ! - Marty B
I have not bought new car in a while and having the pleasure to deal with Mike Brown was great. Mike listened to my needs and wants in a truck and treated my fair with my new truck and trade in.
Another Great Experience! - mlwagner
I’ve been a customer of Miller Ford for around 10 years and have always been very happy with them for both Sales and Service! Today, I traded my Edge in for a new one and worked with Randy. He was very personable and attentive to helping me find exactly what I wanted and he was a pleasure to work with! Mike helped finish the financing process answering all of my questions. Mr.John McDonald is always the highlight of my visit! I look forward to seeing him and enjoy talking with him. Merry Christmas and Happy New Year to all of you at Miller Ford! Thanks for making the process pleasant!
Trusted Vehicle Advisor
poor service at the Ford dealership I purchased my car - Jeanne Pac 2018
I called Irwin for problems I was having that another dealership that I had purchased my car from did/could not correct. Nick took the call listened, made an appointment and took care of each issue, documented work, and sat with me to ensure the phone/voice, window, etc. was functioning and ensured me Ford products/service is reliability. Due to Nicks follow through and professionalism I am now a customer of Irwin Lincoln.
'Woody your the best" - King
I have been coming here since I purchased my Lincoln from Town Lincoln for all of my car needs and will continue to do so. Planning to purchase another car in a few years. Great service center. While waiting for parts the rental service system is great. Multipoint Inspection are great as well.
Best Service Yet! - FioreS
I can't say enough nice things about Grace, She was super friendly very attentive. It is so nice to go into a dealership service and interact with someone who actually likes their job and makes the customer feel that they are well informed and in good hands! Great job Grace!
Lincoln of Paramus- AMAZING EXPERIENCE - SteveK
I went into Lincoln of Paramus with the idea of getting the MKZ. I was introduced to Rodrigo Alonso (salesman). He was extremely professional from his introduction until I drove off the lot. Rodrigo has only been with Lincoln for a short time but he knew his cars. He knew all the features that came standard and all the option packages. He asked many questions in order to understand exactly what I was looking for and then showed me a few different cars and explained different options that one had vs the other. I test drove the car and loved it. We then went into the office and started the negotiation. I have leased many cars before and always had an extremely difficult time negotiating a deal. I am in business so I understand how this works. However at Lincoln of Paramus, working with Rodrigo was a pleasure. We did go back and forth a few times with numbers but after only a few minutes we came to an agreement on a price.
Joe in finance was a pleasure to deal with. These guys are usually high pressure and always worst case scenario. Joe explained how the different options worked and made me extremely comfortable with the package I chose.
I believe I will be a customer for many years to come.
Thank you Lincoln of Paramus.
The best - El2228
Purchased a new Escape from Wall Ford. This dealer knows that customers come first, will do any and everything to please . Ahmed in sales and Justin in service are the best. Choice Wall Ford for a great experience...
Timely and efficient service. - Andy
Got there early and they took me right away. Knowledgeable crew.
Friendly and helpful. Usually all work is done right the first time.
Team is very caring.
Painful purchase made so easy... - Cicmannc
I give 5 stars to Neilson Ford... Best experience I have ever had purchasing a new vehicle that I went back a month later with my daughter... They treat you like family making a painful
purchase so smooth and stress free... They make sure you leave with the biggest smile that you tell everyone about them... You want a great experience Go to Neison Ford in Sussex
No pressure and accepts no for a answer - AverageConsumer
Went in to the dealership to purchase a 2014 Escape Titanium 4wd. Did some research online and came up with a vehicle I was interested in. When I came into the dealer I was greeted by the receptionist who was very friendly. While waiting for the sales person I spoke to on the phone to come over to the desk, the receptionist kept me engaged with small talk so we did not stand around on silence. When the sales person Jennifer came over to the desk she informed that she would be getting me a sales manager as she handles the internet portion of the dealer. She brings back the sales manager I tell him what car I'm interested in and we go out to find it. Unfortunately we walk passed it and ended up walking the lot before finally figuring out that it wasn't sound its horn due to a dead battery. He went and retrieved a jumper box and the car started right up. At this point he excused himself to return the jumper box and return with Tadjh Duroseau his sales consultant. I received a warm and friendly greeting Tadjh and was offered a test drive. When we went on the test drive we engaged in friendly banter and very little about the car which I requested as I wanted to focus on just driving it hearing and feeling it mechanical operation. Unfortunately we were not able to come to a agreement on the vehicle as it needed many items fixed prior to sale and was a little more worn than the pictures on the website represented I guess things happens when a car sits on the lot for 6 months. I will keep All American Ford in my list of dealers I look at.
In summary I didn't purchase the vehicle because of work needed. The dealer was friendly and willing to make the necessary repairs prior to my purchase but it wasn't enough to make me think that was the car for me.
Very bad deceptive business - Alla7815
I called twice before I came. I asked can my breakers be just checked? I was told yes. It can be done at no charge. May be it was sound too good to be true. When I came I was told we don’t do this unless we fix what would be found wrong. Customer service lady asked did I write down the name of the person I talked. I did not. I talked to several people since I called several time before I came. Lady said I have to pay mechanics for their time.I understand. But about customer time. Customer time has no value for this business I just don’t understand why it was promised by telephone. It looks like scam make people to come and push to sell their service.
Excellent Service from Matt Barocas - Fordexplore0
His excellent service and his knowledge about the vehicle that I inquired took me to make the decision to buy my Ford Explorer. Thanks. Maria Walsh
They charged me for a part that doesn't fit my 🚚 - Diane
Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same problem occurred took back they did what they called an exploratory. Said. The heater box had a leak on to the new fuel pump and they would silicone it and put back and charged us another $650. We had all the exact same problems as before they touched it. It would just die in its tracks on the highway 15 min later it would start. We were trying to get home to Fl. Towing our Rv as Ira just hit. We were say their mercy. If you don't have training to fix something admit it and refer customer to another facility.Don't put someone's life in their hands took to another Ford dealer within 15 minutes they told us our problem was a. Fuel pump relay told them we had a fuel pump and relay install they said impossible the relay in your truck is unserviceable the entire fuse panel would have to be removed and it would be approximately another thousand dollars so Chapman Ford never installed a relay and put our Lives In Harm's Way as the situation did not resolve itself and we were Towing an RV and the truck would just die so check your receipts everyone
I first spoke to the service mgr after the new dealership gave us the news . I said you charged us and never installed a relay, you couldn't. He said ill give you the $ back we charged for the part. I said u owe us a lot more than that.I spoke to the owner recently he was willing to give me a $300 refund of which I replied back it was not an amicable settlement as we should never have incurred the $600 additional fee the next day for nothing . we have always used a Ford dealership because we felt we had Trained techs . well guess what. Had Chapman Fords. Techs used the computer with my vin # they would have known the relay was unservicable. How can u charge for something and not do. I think there is a word for that.
SHOULD BE CALLED LIARS OF WAYNE - Defective Lincoln
This dealership should be called LIARS OF WAYNE. Unbelievably deceptive, unethical, and fraudulent actions.. Their responses to bad reviews are self-serving (look all I did for you) and finger pointing (it was you the customer that was unreasonable)
What type of person/business sits down and consciously plans to lie about their customer to cover a car's defects and their inability to fix known issues and recalls on their car? Who sits down and plans to send phony emails and voicemails that their customer is starting their car while in service to hurt their technicians, and plotted it over months all the while telling the customer to their face they are "doing everything they can to help me and my family" Why would you have to do this if you insist "nothing" is wrong with my new car? What kind of lack of morals and lack of integrity is taught (is that handed down through those three generations?) to be able to act this way?
LOW (a most appropriate acronym) sold me a defective car and rather than help me (like they were saying to my face, again how low) they did the opposite behind my back. They completed warranty repair work and did not document the repairs. They picked up my vehicle at my home and did not provide any paperwork and denied they completed repairs on it. They did not properly record service and warranty work and denied over and over there was a computer record of repairs (OASIS report every owner can obtain) When I would receive service records there would be complaints and fixes omitted. When I asked it be corrected it was always “the record is closed out - we cannot add it now”. They hide repairs and complaints this way, I would seriously think twice before purchasing anything CPO or preowned from them.
I bought a new loaded MKC from LOW and within the first few days noticed that dirt and rocks were getting inside the doors when I drove(see pictures). I reported it to my sales person who told me to schedule a service appointment when I picked up my license plates. Just a few days after, the car started having a loud rattling sound from underneath every time we closed the doors. I contacted him again and he again directed me that service would look at that too when I came in. I came in to get my plates and service took my car back into the service garage, Cindy took our information and checked us in and later the shop foreman came back out to waiting area and invited me and my son to the service area to explain to me that rocks were getting up on top of the shields underneath the car. I explained it would just happen again next time I drove it. I was told to call them if it happened again. They gave me no service record then later DENIED I was there for that repair.
Two days later the rattle was back and when I tried to contact LOW to bring the car back in again we were constantly routed to voicemails with no return calls. We were blown off and it took us a month to get a meeting with the general manager Peter Spina Jr. (who did his absolute best to avoid the whole situation our entire LOW experience) and when we walked up to the building Mr. Spina met us outside and before we could even walk into the building for the meeting the first words out of his mouth were “I think we just need to part ways” so really, you sell us a $48K car and now we have problems and you want us to go away? I guess that’s nice for you; you make the profit and we are stuck with the defective car. .Did you know you sold us a defective car or did you just, without knowing us at all, decide that we were some type of disreputable liar like you tried so hard to make us out to be? I’m still trying to figure out why you treated us this way when all we did was give you our business...
Two months of back and forth and Lincoln’s involvement to finally get that part of it (rocks on top of underside of cars shields) fixed. As far as the rocks coming in the doors they told me too bad that it didn’t affect the operation of the car so I was stuck with it. Few months later when I could wash my car I noticed that my car was completely damaged. I had previously thought that it was just dirt. When we brought the car back to LOW to investigate they rather coldly said it wasn’t covered under warranty, it was “outside influence”. How is my brand new car with barely 3Kmiles destroyed from driving my son to school? Both back doors’ paint was significantly chipped and my lower molding and wheels were literally chewed (see pictures). I was devastated.
LOW’s position? It was MY FAULT. They accused me of everything from poor driving to taking it off- roading to causing the damage on purpose in some way. Then it was my road conditions were so extreme and severe that that’s what caused it ignoring the fact that there are hundreds of other cars that drive the same roads as me every day and I’ve been driving multiple cars on the same road for 30 years and never have I had rocks get underneath my car get inside the doors and certainly not completely damage my car with such a low mileage. I drove more than 10 of the loaners that never exhibited any of the problems mine did. I pleaded with them that something was wrong they refused to take action and continue to blame me.
I got Lincoln involved and demanded that they evaluate my car as I had serious concerns for its safety as I knew something was not right with the car for it to behave and react that way. Why was no other car experiencing this? What else may happen as a result of the problem? How safe is it? All concerns anyone driving their young child would have. LOW service’s many, many Lincolns, they were fully aware no one else had this issue. I also researched and met many, many owners across the country driving in ALL environments (including my son’s principal who has owned one for over a year driving the EXACT same roads without one mark on his wheels). NO other owner I have met nor MKC I have seen has damage such as mine.
All common sense presented to LOW was ignored without concern for my family’s safety. After much insisting they agreed to have a Lincoln engineer come and evaluate the car. The car sat at LOW for two weeks and they assured me that they were diligently investigating and evaluating the car to try to find the root cause of the problem and ensure its safety. I monitored the car on my app. It’s location and mileage. It never moved once. For a car supposedly being evaluated for a problem that occurred when the car was driven does that sound like they evaluated it? It’s even in the service record- no mileage change. Their report to me? “Nothing wrong”.
When I protested they got Lincoln to ok repainting both back doors, replacing all the mangled molding, and refinishing the chewed chipped wheels - BUT no remedy for the root cause so you guessed it! Damaged again as soon as I drove it.
Did your MKC look like the pictures below after 3K miles?!? Did you have to have it completely refinished in your first 4 months?!? When viewing the pictures(Mary Moretti facebook profile) keep in mind that you need to double or even triple the damage since it’s already been fixed once, that was their deal with fixing it, more to hide it than help us. If it hadn’t been fixed at less than 20K miles my molding would be literally blasted off and the black paint on my back doors would be white with chips. Forget the wheels, every inch would be chewed and covered in chips. I had to stop driving it on the highway at high speeds because the damage escalated. Does this sound normal for driving a car less than 20K miles on normal roads and highways like everyone else? Am I supposed to believe I bought a new AWD SUV and I have to keep it in the garage and not drive it?
As predicted within a few months the car was significantly damaged again. I sent pictures and showed them the gradual damage (something that happens little by little with each drive) each time I came in. They later denied in a report that there was no damage after they repaired the damage the first time.
And the longer I’ve owned the car and the more miles I put on it the more potential safety issues that arise. Had it not been for our own investigator evaluating the car and pointing out to me that at 15K miles my tires were not only completely bald but coming apart (see pictures) we could have gotten injured. Who has to replace $1200 Michelin’s with a 55K tread warranty every 15K miles on their car? Michelin questioned the warranty and made it clear if it happened again they would have a problem with honoring the warranty again. Who is going to think their tires are that unsafe on a brand new car? LOW’ s denial of a problem put me and my son at risk, driving on slippery roads curved roads on bald tires. Does all I describe to (and show you, more pictures and information at the MARY MORETTI facebook profile ) sound like the car is normal? Do you replace $1200 tires every year? If this were a lease I’d have to pay thousands to fix it to turn it in all for merely driving it like everyone else!
High(or really #low) lights of my experience:
-Blamed for rocks getting in doors and underneath, then blamed for subsequent damage – told it was my driving, that I took it off road, that my roads were just extreme – ridiculous
-Denied my car was in their service department for a fix when the foreman Jeff Cuba took me back in service, described the problem and how they fixed it, gave me his card and told me to call them if it happened again. They later denied I was there. I have texts/photos of being in their service department.
-Picked my car up at my home on multiple occasions and did not provide paperwork nor document the repairs. Refused to create service documentation for the repairs.
-When modem and remote access broke and they could not fix it they blamed me- from that I was making it up, to that I “used” the system too much (what a joke that’s what I bought it for), that it was my phone, that it was my phone service, and then the ultimate… They instructed me to bring the car in so they could reprogram the modem as per Lincoln. When that didn’t work they accused me of purposely accessing the “programming” from remote to corrupt it. Seriously even if I could psychic-ly time the exact 10 minutes the techs were programming, it is IMPOSSIBLE to interrupt programming. I DID NO SUCH THING! Read the Ford manual, it cannot be accessed while being programmed. PLUS service manager David Glass apparently does not follow Ford procedure as per the manual that say the FIRST thing any tech is to do is disable the remote access in case of accidental remote start. He is a FLAT OUT LIAR. After literally over a year trying to get the modem fixed being blamed by both LOW and Lincoln, excuse after excuse, Lincoln finally acknowledged a global problem with EVERYONE’S modem and issued a recall. So after all I guess it wasn’t me or my phone or my service or me accessing anything at all – but no apology from LOW. Unbelievable treatment.
-During a service visit to fix the heated /cooled seats they put two holes in my leather seats and returned my car to me. It was summertime when the car isn’t driven much plus we went away and I did not get in and notice the holes until over three weeks after I picked it up. When I reported it they denied it and blamed me. NO WAY and I stand by that 100%. It was two perfect tool mark holes extremely consistent with taking a seat pad off (which they had to do to repair heated/cooled seat function). I am fanatical about the care of my car and no one sits in the front seat nor would I ever allow anything on my seat that could potentially do such a thing. There is simply no way possible while sitting in my garage that I put those holes in the seat.
-They repeatedly blamed me for the problems with the car (many, over 15 trips to service in a year) rather than fix and take responsibility. The car has multiple TSB, recalls and other problems beyond the rocks and damage. Again, it’s not my fault. I did not manufacture nor engineer nor build this car, I just bought it off their lot. I just wanted it fixed like anyone would. We were continuously looked at like we were making things up and blamed because they did not know how to fix the problems
-Repeatedly refused to document my complaints/repairs on service records claiming “they” didn’t feel it was problem and if it was fixed they would not document it then say “oh we can’t add it to the service record now, its “closed out” Again and again it was a constant argument just to get proper documentation of the service of my car. Never in my life have I had such difficulty over something every dealership does. Why?
- Lied about computer records existing. I repeatedly asked David Glass for a computer record of my warranty work and he repeatedly denied ANY computer records existed. He specifically said Ford does not keep that information. Well they do and it’s called the OASIS report. When I obtained one from a reputable dealer it was clear to see why this was hidden from me again. Warranty work was not in the report and other repairs were listed as reasons other than the reason the car was repaired. Again I would seriously think twice before buying any pre-owned vehicle from them, it seems they like to hide repairs and problems.
-Lied about extensively evaluating the car with Lincoln engineering. How do you evaluate a car for a problem while driving without taking it for a test drive? No mileage or location change on app or on the actual service record.
-Lied to Lincoln FSE 6 months after repairing the damage on the car the first time, reported NO damage at that time which is another blatant lie. See pictures dated January February and March.
-Refused to fix a defective bubbling wind shield (recall again) and lied to Lincoln saying it was ironically “rock” damage. There were no chips at all, it was totally smooth, and clearly a bubbling defective, unsafe windshield. They refused to fix it and BLAMED me again of course saying it was my driving/road chips. Unreal. It was subsequently fixed by another dealership (approved through Lincoln as defective) who instantly recognized the defect and replaced my windshield.
-Lied about me accessing the vehicle and purposely trying to start the car while techs were working on it. FLAT OUT BLATANT LIE AGAIN AND YOU KNOW IT and you better be prepared to prove that. You don’t defame me to cover your own lies! ABSOLUTELY OUTRAGEOUS! If you read Fords official tech manual (can be “rented” online) to be followed by service departments you will read what they allege is IMPOSSIBLE technically. It’s that simple. Plus Lincoln has logs of EVERY access, they have failed to produce logs showing their accusations, because they know they will show I did not “log in” and “access” anything!
-After over a year of service visits and hours and hours on the phone with in vehicle tech support being blamed, the modem recall finally fixed the remote access problem. When the car had to go back to LOW for another module replacement just two months later LOW returned the car to me with the modem strangely broken AGAIN. That’s when they decided to fabricate more stories so that they could refuse to fix the car that had finally been fixed prior to them performing “service” on it. It still not fixed to this day – part of the 7K reserve option and why I bought the car.
-There are much more lies and parts of the story but I will only post what I can show documentation for. If there are any questions as to the validity of what I posted contact me at the Mary Moretti facebook profile and I will be happy to post documentation to support what I’ve said.
Lincoln of Wayne promised they would do everything they could to help me with a lemon law case but when that time came it was obvious that they did exactly the opposite behind my back. They helped Ford hide their defective unsafe car and stick me and my family with it. If nothing was wrong with my car why go to such lengths to lie? From the minute we reported the problem we were looked at and treated like liars instead of customers that needed help. Worse than not helping at all Lincoln of Wayne - looked me in the eye and assured me they were doing everything they could to help me and my family.
And what did I do to deserve this? I did nothing to these people but give them my business. All I wanted was a car I could drive like your other customers. Anyone whose brand new car was having problems (like mine) would be upset and want it to be fixed. I did not manufacture this car, its not my fault. If nothing was wrong (with the car as you claimed) why all the hiding and lies? What you put me and my family through over this is just wrong. Not to mention the potential safety risk. Absolutely #despicable
Maybe they can pat themselves on the back for treating the customers they DONT sell defective cars to great, but I guess those of us with problems are told to “part ways”. As long as you profit from the sale I guess.
It could have been you to pick this car off their lot, consider yourself lucky.
Beware most reviews including google for LOW are employees(their sales manager!), relatives, and friends. They aren’t all they appear to be.
When they are caught in their deception they try to say they stand by everything they sell, that's just what they say online. its not true. They whine about being family owned and how caring they are yet they did not care about the safety of my family when they sold me a defective car then lied about evaluating/testing it for safety knowing fully there is something wrong with the vehicle. They were also going to re-sell this defective car to someone else without regard for their family. Look at real reviews to see their unethical, deceptive practice were not limited to me. They like to pretend they don't treat customers this way.
@liarsofwayne #LIARSOFWAYNE #LIARS #LOW #LINCOLNOFWAYNE #NOGIMMICKSJUSTLIES #THREEGENERATIONSOFLIARS #ONEFAMILYOFLIARS #CONSUMERFRAUD #LEMON #DEFECTIVE #CPO #BADCARDEALERSHIPS #LINCOLN #MKC #USEDCARS #CERTIFIEDPREOWNED
I have been going here for 9 years they are the best - Aparente221
Go see Harold Siroka. Honestly the best salesperson I have ever dealt with. He is extremely considerate and very knowledgeable. He makes the car buying process a pleasure. My family and friends will continue to do business with him and everyone else there. All great people.
Thoroughly Inspect Your Vehicle! - Demerson1990
I recently purchased a 2016 Chevrolet Silverado from Holman thru Dan Kane. I had found the truck on cars.com.
They had listed Apple CarPlay and Andriod Auto as one of the features on cars.com. I seen the projection button while looking the truck over. Assuming that it had Andriod auto like they had stated. Didnt bother testing it out. Which I very well should have. Everything went smooth until I got the truck home. Hook up my USB cable to find out the radio does not support android. They clearly did not test all the features of the vehicle before listing them. Chevrolet wants $300 to updated the radio. That's $300 outta pocket and my time at the dealership. If I had knew this I definitely would have haggled the price. So If you decide to purchase a vehicle from Holman make sure it has all the features they state it has.
My Tund tonneau soft bed cover was not even installed correctly. It wasn't even bolted down to the mounting bracket, just velcroed on the sides. Had to make a trip to Home Depot for hardware. After messing with the cover I found glass and screws towards the front of the bed.
After lifting up my front arm rest I found dirt or mud on the seat bottom. Should have checked this before hand but that's what I get for trusting a dealership. I will take it on the chin.
Only reason I gave them one star is because there had been a lein on the title and they went outta there way to make a trip to Delaware to make sure I had my tags before my temp tag expired.
Crazy to think one of there technicians inspected this vehicle. Make sure you thoroughly inspect your vehicle before making a purchase at Holman or take the vehicle to a mechanic you trust. I will definitely be taking it to my mechanic for look over. Hope to save someone a headache with this review!
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