1,118 New Jersey Used Car Dealers

I scheduled an appointment online to change my oil and - TOMMYTIMES

I scheduled an appointment online to change my oil and rotate my tires and the process was easy. The morning I brought my car in, I waited in the service area for the job to be completed. The man who greeted me at the service desk [Sam] was very helpful. It took two hours and I was charged $148.20. That is expensive! I don't think I would go back to the dealership for this kind of service unless I have a coupon.

My car was scheduled for maintenance at 10:00. - donna.romanick

My car was scheduled for maintenance at 10:00. It was taken in promptly. Everything was finished within an hour. The service manager went over all of the information with me and helped me reset a system. He was very helpful.

I purchased three vehicles from this dealership and the - terryem4

I purchased three vehicles from this dealership and the past and never had a problem everything was on point my salesman Brandon was excellent I recently bought a new truck not even a week ago and I was told it was not allowed to leave the lot unless it was inspected and everything was good to go well we went through the deal signed everything I was never informed that I could purchase an extended warranty as it was a used vehicle took it back because I thought it needed a front and alignment service department checked it out and said it didn't need an alignment however there was a banging coming from underneath due to the fact that I had no warranty it would have been an out-of-pocket expense I've never had an experience like this before and will never deal with this dealership again they truly showed their true colors today the finance manager Travis not good very good when it comes to selling a car but very bad when it comes to owning up to it

I had an excellent experience with Mercedes-Benz of - maryyoungblood55

I had an excellent experience with Mercedes-Benz of Newton. From the moment I arrived, I was treated with professionalism, patience, and genuine care. The entire process of purchasing my pre-owned Lexus RX350 was comfortable and never felt rushed or pressured. What impressed me most was the level of customer service after the sale. When my vehicle needed additional time, the dealership made sure I was taken care of and provided transportation, which I greatly appreciated. They truly went above and beyond when they did not have to. Neville and Vinny were both exceptional, but the experience also reflected very well on the dealership as a whole. I felt valued as a customer from beginning to end. I would absolutely recommend Mercedes-Benz of Newton to anyone looking for a dealership that stands behind its customers and provides outstanding service.

Great dealership. - Amadu Siryon

Great dealership. Awesome hospitality purchased 2021 MB GLE350. Thank you to Rene for helping me get approved!

Just bought an X6M for my son. - rcorvino1

Just bought an X6M for my son. Claudia was great. She was very helpful with everything. All our questions and very courteous. I would recommend Auto Club to anyone looking for a great condition vehicle. And would recommend dealing w Claudia.

Purchased a vehicle from this dealership and they failed - Valchavez7

Purchased a vehicle from this dealership and they failed to complete the registration process properly. I was told my plates were ready in New Hampshire, which was not true. I contacted the DMV directly and confirmed they are still missing paperwork from the dealership. My temporary plates have been expired since Monday, and the vehicle cannot legally be driven. I am currently making payments on a vehicle I cannot use due to their error. I have attempted multiple times to contact the dealership and management, including the GM, and have been given the runaround with no resolution. If this is not resolved immediately, I will be escalating further with the DMV and consumer protection agencies.

The service department seems to lack the understanding of - paragonworld

The service department seems to lack the understanding of the purpose of making an appointment. Yes I will drop my car off for my 8am appointment. No I should not be calling at 2:30pm and hear that you didn’t even look at it. The excuses of techs being out sick is getting old too. You don’t need a A tech to hook up a scanner to confirm the bank one 0-2 sensor is the issue. I did tge scan myself and confirmed with a mechanic. Less than 5 minutes to complete. I could have been a satisfied customer but now you lost my business moving forward. I think you should review if an 8am leave appointment should take place ahead of a 2:00pm wait appointment. Or simply state the truth in your scheduling AP. Do Better

Car Revolution constantly has a growing inventory and a - sandileeramos

Car Revolution constantly has a growing inventory and a glowing staff. AZ is a beast and an awesome guide in finding a dream car while also making sure l understood all of the disclaimers

The dealer sold me a 2026 Kia Sportage brand new off the - suzleighjohnson

The dealer sold me a 2026 Kia Sportage brand new off the lot on November 29th, 2025. It was pointed out to me in February that the panel under the drivers side door has the wrong finish? (shiny vs. matte). I honestly had not noticed. I brought it back to the dealership and they promised to fix it no charge, ordered the correct piece and had the painter come in three times but it did not work out for timing reasons. On the FOURTH time, I went in for the replacement work to be done and they told me that they'd need the whole day vs. the couple of hours promised. They drove me home and then called me to say that they would not fix it. "No way we are fixing this!" Rude, dismissive, horrible service.

Fast service . - eldar

Fast service . Very Clean. The staff is very friendly . Easy to make appoint online. ok

MARK IS A GOOD GUY. - PETEROCHLAN154

MARK IS A GOOD GUY...VERY PATENT...TREAT US RIGHT ON A 2021 JEEP GRAND CHEROKEE,,,WE WILL RECOMMEND OUR FRIEMDS AND FAMILY TO HIM...

Classic story of playing nice when they sell the car and - shamnoor101

Classic story of playing nice when they sell the car and then switch up once you need them for something after. CJ was a pleasure to work with when we bought our vehicle and was still quite friendly when I needed him for something a year later. Our biggest issue was with the finance manager Mohammed Alhomsi. He seemed fine when we were buying the car but was very rude and unwilling to help during the my three visits to get a reimbursement. Finally on the fourth visit we got somewhere but I’ll have to wait a month and will have to work with the loan company instead. Accused us of lying, when I wasn’t, and didn’t admit to his mistake after the loan company admitted on phone call that it wasn’t our fault. Very unprofessional and haven’t had such a poor experience at a dealership ever. The service center is okay and receptionist as well as online support is not very welcoming either.

My experience with Route 22 Toyota was exhausting and - Alex8828

My experience with Route 22 Toyota was exhausting and heartbreaking. I spent four days working on a lease for a 2026 Toyota C-HR that my wife and I genuinely fell in love with. The original payment was in the low $590s. I asked whether the dealership could do better. After negotiations, I was told the payment could be brought to $560 per month for 36 months, 7,500 miles per year, with only the first payment due. A few hours later, there was another issue: my wife’s credit tier was not high enough for the original approval, and the payment went back into the low $590s. I asked whether anything could be done. Route 22 had a manager work directly with the bank and then confirmed Tier 1 approval at $560 per month. This happened Wednesday, and we scheduled delivery for Thursday. Scott was off Thursday, so Jeff stepped in to finish the delivery. My wife canceled appointments so we could get to the dealership on time. As we were walking out the door, Jeff called with another issue: management had used the DMV/registration amount for a gas vehicle instead of the higher New Jersey EV registration amount. The dealership said the error was approximately $1,000, and the payment went right back into the low $590s. I understand NJ EV registration fees are real. What I do not understand is how a dealership can move a payment from the low $590s to $560, return it to the low $590s because of credit, get the credit corrected and reconfirm $560, then move it back to the same low $590s because of another internal calculation error. The result was simple: $590 or nothing. It left me feeling like the $560 payment was never truly secure, even after it was confirmed, and that I was led to believe I had a deal only to have it disappear when it was time to take delivery. Scott was respectful during the process. Jeff did call to deliver the latest bad news, but the way he handled the situation was unprofessional. While I was on hold trying to speak with a manager about the deal falling apart, I overheard him tell the manager that “this customer is bugging.” In that context, “bugging” means bothering or annoying someone. I found it dismissive and disrespectful when I was simply asking to speak with management about a payment Route 22 had repeatedly confirmed. Before posting a public review, I asked Ahmed for the General Manager’s direct contact information so I could resolve this privately. I was not given an email address or direct phone number. Mistakes happen. What separates a reputable dealership from a bad experience is how it responds. Route 22 acknowledged its error but would not honor its own quote, would not make a meaningful compromise, and would not give me a direct way to escalate the issue. Buyers should demand a complete written lease worksheet before getting emotionally invested, rearranging family schedules, or heading to the dealership. But even with a full worksheet and a quoted payment, understand that the dealership can still try to change the number before delivery. Do not fall in love with the vehicle until every number is final and you are actually signing the contract. Make sure the worksheet includes the selling price, trade/payoff, rebates, money factor, residual, dealer fees, taxes, acquisition fee, and NJ EV registration.

We had a great experience with Bridge Auto Group on - Bgo2u55

We had a great experience with Bridge Auto Group on December 10, 2024 especially with our sales man Bob Weiner. He did not over sell the car we purchased, he allowed the car to speak for itself. He was patient, warm and we thought he did an excellent job with the whole buying a used car experience. We would definitely recommend Bob and this dealership to others.

I just purchased my 6th vehicle From Buhler, 2026 Ram - wallyc

I just purchased my 6th vehicle From Buhler, 2026 Ram 1500 Hemi Big Horn. Dan Gall and sales staff a great.

Worst Bait and Switch dealership! - 2015Audiq5

Worst Bait and Switch dealership! Zero customer service! - Posting again on their website as they just have autmated response saying contact us(to show they respond to reviews online) but dont provide any name or contact info. I had reached out for an used car at the dealership and told them what I price I wanted to be around via text messages. Also clearly told them that if they cannot be around that price, its ok, another lucky person can have it. Still was asked to come into dealership with text saying that "we will work on the best possible deal". I traveled for 1 hr. to the dealership(total 3 hrs for this ordeal), Sales rep was not welcoming, which I ignored thinking people have bad days. But when I asked for water - she told they dont have water :) even after the manager said they might have a water and coffee machine in the customer service area, (she told the manager there is nothing there - no attempt at letting me know about water fountain or anything) This is even before we talked about pricing :) on a 100k car. When talking about pricing - I was lowballed on the used car price and was told that for their car Online price was the price - no negotiating. When I told the Sales manager about the text messages conversation, he saw the text messages on his computer which detailed out conversation - but just shook his head. The dealership even had advertised and promised(in texts) a $50 gift card for test driving the vehicle, which to be honest dont expect from them if you dont buy from them as atleast I did not get. It would have prompted me maybe to give some positive points in the review. Still, to give them a fair chance - I texted them the next day about the experience and guess what - no response. Totally shady business. The sales rep said they sell cars internationally which maybe the reason they just dont care about local customers. I have owned around 10 good name brand cars and the cheapest one also had 200% better customer service than this dealership. Stay away as this was an experience for a car that costs about 95-100k. I had lined up the funds prior to going in thinking I would make the purchase - pure waste of time. Stupid of me to trust this dealership without reading any reviews online(read other reviews - all point to the same issue). Tread cautiously if you absolutely need to deal with this dealership. The owners need to seriously talk to their staff(unless the owners themselves run the dealership and hence the outrageous behavior).

Worst dealership I’ve ever done business with. - Jay

Worst dealership I’ve ever done business with. Extremely unprofessional, Terrible communication, very disorganized, very dishonest. I do hope that place closes or the people there are fired

I have an ongoing issue with my vehicle, that has been a - Tee

I have an ongoing issue with my vehicle, that has been a reported issue by numerous owners that is a safety concern and after 3 incidents I am being told I don’t know how to properly drive the vehicle and no repair has been made. Also, many unreturned phone calls from upper management. I’m very disappointed in the dishonesty Anna disregard for my safety and now am trying to get resolution directly from Kia and the better business bureau and hoping not to have to hire an attorney next.

I live in Denville and drive past Auto Spot of Mountain - Roy

I live in Denville and drive past Auto Spot of Mountain Lakes almost every day, so I finally decided to stop in and check it out. I ended up leaving with a car the same day lol The process was easy and smooth, and Rigo my guy was super helpful the whole time, Really good experience overall

The price was $6,000 more than what was listed online - wjtjr81

The price was $6,000 more than what was listed online from out of state and they were trying to take advantage right at the last minute. Shot the price up and then continue to talk crap over the phone. How ghetto and unprofessional and now finding out that they processed the loan in my name. Shame on them. Am taking legal action

It was an absolute pleasure working with Herbie and - Jhndegeorge

It was an absolute pleasure working with Herbie and Chris. They were always available. If I had questions they did what they said they were going to do and I paid what they said I was going to pay. I would never go anywhere else. It was a wonderful experience.

I have the car oil change service before maturity date of - mzolot

I have the car oil change service before maturity date of 3 years lease. when I leased a car, I was explained (and the car sticker said) that i have complimentary, no charge, service up to 3 years of my lease. Today, unexpectedly, I paid the oil change charges because in reality I have just 3 oil changes complimentary for the 4th I am supposed to pay, as I was explained today. Previously, when I brought my car, it was cleaned and washed, today I got my car dirty, NO car wash. So, service at this dealership becomes worse and worse. I do not think I will deal with that dealership once again

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

We purchased a used vehicle from this dealership with the - Laurie K.

We purchased a used vehicle from this dealership with the clear understanding that certain repairs would be completed as part of the sale. Those repairs were promised before we signed and paid. Now that the vehicle is in our possession, the dealership has stopped responding to our calls and messages entirely. No follow-up, no explanation, and no accountability. This has been extremely frustrating and disappointing. If you are considering buying here, be cautious about any promises made verbally. Once the sale was complete, customer service completely disappeared.

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.

Awesome dealership to work with. - Bryan BDS

Awesome dealership to work with. I needed another long suv for myself to use for driving the kids around. They found me the perfect truck and price. Very easy transaction!

Everything about my experience at VIP Honda in North - INJ

Everything about my experience at VIP Honda in North Plainfield, NJ was excellent. I got the exact vehicle I wanted at the price I was comfortable paying, and the entire process was smooth, efficient, and stress-free. I worked with Mohammed Shafi, who was outstanding. He was professional, respectful, and very easy to work with. He was well prepared, answered all my questions clearly, and got the deal done quickly without any pressure or wasted time. It was clear that everyone at the dealership was on the same page, from sales, to management, to finance, to the car prep and detailing team. That level of coordination really made a difference, the process felt organized and transparent from start to finish. I would absolutely recommend this dealership, and especially Mohammed, to anyone looking for a straightforward, positive car-buying experience.