132 Ohio Jeep Dealers

Norm Frisch was our salesman, and he did an excellent job - TSPANGLER21

Norm Frisch was our salesman, and he did an excellent job explaining the inner workings of my new 2025 Cadillac XT5. This is the wrong survey, because there is no place to put Cadillac. I will mark Jeep, so I can submit it

First-class experience working with the staff at CDJR of - rizzo.chris2

First-class experience working with the staff at CDJR of Willoughby. I traded my 2017 Ram 1500 up to a 2025 Dodge Durango and the entire process was seamless from start to finish. If you need a new vehicle and don't want the hassle of a "typical" car buying experience be sure to stop in and see Matt Urbas at CDJR of Willoughby. He found me the car that checked all of my boxes, had all of the information I could possibly ask for, and was incredible to work with throughout the process. I would recommend CDJR of Willoughby 10/10 times. I drove 2 hours from out-of-state to purchase from this location and will do it again when my wife's car needs replaced.

We had such a great experience with Hosey Williams. - Arthur and Christine

We had such a great experience with Hosey Williams. He worked hard to meet our payment. Absolutely LOVE our new car!

Gary went the extra mile to earn our business. - Playgent

Gary went the extra mile to earn our business. He also was very knowledgeable about the product.

Hi please read before purchasing a vehicle from - bkupec

Hi please read before purchasing a vehicle from Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks it started to have transmission slippage! I had purchased the vehicle as is for $17,250 it only had 69,000 miles and had a beautiful carfax. I looked over the vehicle and had noticed the transmission fluid was slightly lower than when I had purchased it so I had taken it to a chevy dealer that was minutes from my house. They had replaced the transmission cooler lines and and added two courts of transmission fluid. They also did an oil change which the dealership claimed that they had done, so now im $750 into this vehicle and I had put less than a 1000 miles on it since the issues had began and if you know anything about full synthetic oil changes they are normally good for 5,000 miles. So the next day I get a code and the transmission is acting up again so I took it to my local transmission shop that has been in bussines since 1983 they did their test and was able to conclude it needed a new torque converter and a few other things totaling $2500. At this point Im feeling like I had been had by serpentini of north olmstead so I contact them which took days to reach anyone. I talked to the man whom sold me the vehicle Todd Forsythe who said he had talked to the service manager and the used cars sales manager and they could do the work for base rate plus parts after me calling and getting an exact quote of where that would come in at it was right around $2350 and I would have had to have gotten it towed another $200. I opted to have it done at the transmission shop since serpentini of north olmstead was not helping me at all. I had tried to contact the managers myself and never received a call back. Even after having the work done I tried to reach out to the general manager Ryan Serpentini to see if he could make this right and he had also never returned my calls! Being a reputable dealership I expected more out of them unfortunately that was not the case. So buyers beware of used vehicles from Serpentini of north olmstead or westlake for that matter as they are both ran by Ryan Serpentini. Please take your vehicles before purchasing them and have them scanned and checked by a mechanic to save yourself some troubles shortly down the road! As torque converters do not go overnight and good bussines dont make their customers miserable! I would surely not recommend buying a vehicle from the Serpentini northolmstead as they never made any amends, the finance manger called me back and told me I should have bought the extended warranty which I could not afford as times are tough for everyone I was at my max budget for a payment! These are issues that should not be happening on $17000 vehicle less than a month off the lot and under a 1000 miles being put on the vehicle then being shamed for not buying the warranty! So apparently im out $3250 i hope this doesn't happen to anyone else out there!

Took my 2017 Dodge Charger today (Feb. - rhonda.gram

Took my 2017 Dodge Charger today (Feb. 28, 2025) in to get the trunk release button on trunk replaced. Had to purchase whole tail light assembly at $1700.00 a couple days in advance. Service was great. Dropped off at 11, got rental, picked up at 4. Everyone in service so nice and professional ! Always my go to service for my MOPARS!

Drove 3 hrs to take a look at a this truck. - Lamey2002

Drove 3 hrs to take a look at a this truck. Salesman called me repeatedly during work days to try to get all sorts of information about how i could pay. I asked for pictures of the underbody and it looked good so I drove out to see it. I get there it has a little more rust than i was expecting as the frame was cleaned up but the suspension had a fair amount of rust on it. I still wanted to buy it but then during the test drive a bunch of dash lights came up.

Service was great, Maggie is an excellent customer - DENISE.DUNN48

Service was great, Maggie is an excellent customer service representative, she is always friendly and has a smile on her face. She is a keeper! Always great service there.

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

I have been trying to reach someone in service for days. - awoods4224

I have been trying to reach someone in service for days. I left a voicemail and have not received a call back. Your receptionist are not helpful and just say they are with a customer then just transfer me to another voicemail every single time I have called, and it has been multiple times a day over multiple days of just trying to speak to someone.  One call I was trying to explain to the receptionist what I needed, and she just put me on hold while I was in the middle of speaking. I then called back, and they stopped answering the phone and just send me to voicemail. Another call they picked up and I could hear them answer (as they were whispering in the background) and they hung up on me completely. I did not yell, scream or cuss at them but simply asked to speak to someone that could help me and explain what was needed for a recall on my car.  It seems like for a company in the service and sales industry you do not want any business and treat your customers poorly. 

I stopped in to look at cars, when I met Mike and Cetric - joseph.burke8

I stopped in to look at cars, when I met Mike and Cetric Sumpter. They made it easy to. Purchase my new Grand Cherokee. Joe who went over the car was amazing, and John in finance made it easy to understand all the paperwork. Thank you!

Very unprofessional, one of the worst experiences of my... - Horrible servicemen and a women

Very unprofessional, one of the worst experiences of my life. Sold me a death trap for 12,000. They made me feel like the vehicle was safe. Family vehicle. Broke down in first month of purchase. Then a month after that rear end completely goes out. The replaced it with old rusted and corroded on which now they are trying to charge me bc its leaking and its about to go again. The broke off my break pad said it would stop the rubbing sound coming from my front right tire. The list goes on. I hate going there every six months to keep warranty going on it, they create more problems then anything else. It is now called ken gainley, same people. You've beem warned.

Just got truck serviced got a video showing what was - Jeast56

Just got truck serviced got a video showing what was being done thought that was awesome Adam was very professional and I felt that he really cared about taking care of my service needs and me as a customer Thanks Jim East

Always have been professional, courteous, and - 1Angel04

Always have been professional, courteous, and knowledgeable. Always worked hard to get the vehicle I asked for. Lee has always got us the best deal for the money. we will be back! thanks again!

Service department charged me for work I did not approve - laser22

Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Awesome dealership! - JILL

Awesome dealership! They were really great working with you-friendly and efficient and fair. Check them out for your next vehicle.

Absolute Greatest Experience purchasing a new vehicle out - CarlSusan

Absolute Greatest Experience purchasing a new vehicle out of state from this dealership. CJ and his dealer staff were all very polite and professional. The purchase deal was made over a telephone call and we then drove 298 miles the next day from Illinois to pick up the vehicle. CJ had the perfect Chrysler Pacifica with an exact match for all of the options that we required along with the best “Out-the-Door” price that we could find within a radius of 400 miles. CJ had everything ready to finish the deal when we arrived. No upselling, no add-on pressures, and no negative tactics as typically found at every other dealership. The whole event took no more than 45 minutes to complete and be out the door. Wow! As long as I have been purchasing cars for the last 50 years, I have never had a better experience than this anywhere else. Our new vehicle even had a full tank of gasoline upon delivery! The New Carlisle CDJR dealership overall is very clean and really organized. I would definitely recommend this dealership to anyone for purchasing a new CDJR vehicle.

My experience with the dealership was great. - hjacques30

My experience with the dealership was great. My sales rep Dan was friendly, knowledgeable & easy to work with. I would recommend him & the dealership to family & friends!

Salesperson was very helpful. He responded right away and... - Ddays2303

Salesperson was very helpful. He responded right away and sent all the information I needed.

Great experience and great deal - jlsoh

My wife has very particular tastes and is also very sensitive to being 'treated like a brainless woman' - as she has been by a number of sales staff who did not earn her business. Rick R was great to work with - we've bought trucks from him in the past and he always makes sure the process is smooth and the deal is good.

I recently purchased a vehicle, and it was a very easy - thildreth

I recently purchased a vehicle, and it was a very easy and fast transaction thanks to James Nolan my salesmen. Working late evenings was hard to find a schedule to go pick it up so they delivered it to me.

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

A nice friendly place to get an oil change have a cup of... - billyd_1000

A nice friendly place to get an oil change have a cup of coffee and see what's new.

I’ve bought vehicles from Jim Smith over the last 20 yrs.... - mggt99g

I’ve bought vehicles from Jim Smith over the last 20 yrs. Nothing but the best service. Looking forward to work with AJ I have Dodge 2500

Quick honest reply to my inquiry. - tom_sells

Quick honest reply to my inquiry. Saving me a long drive to look at a vehicle.

This was my first time using Weekley's for service and I - quaygic2

This was my first time using Weekley's for service and I was completely satisfied. They were friendly,accommodating and timely. They fit my vehicle in between scheduled appointments when they had time and had it finished in a couple of days. Even save me some money by adding an online coupon to my bill. Definitely will use Weekley's for future service.

Kevin and Dan, thank you very much. - Tomco

Kevin and Dan, thank you very much. It was a great car buying experience. I am glad I traveled all the way from El Paso, Texas to buy my new Dodge Charger.

Purchased a new 2024 Jeep Gladiator. - john F-150 STX

Purchased a new 2024 Jeep Gladiator. Great experience. Sales guy Alan was the best. I recommend this store.

Great dealership, sales, parts and service! - blpetry

Great dealership, sales, parts and service! George Argue is great! Have bought 2 cars from him!

Logan and the team was a great fit for my needs Noone was... - April Arnold

Logan and the team was a great fit for my needs Noone was pushing Got me in a great car. Jeep Renegade love will recommend