Lincoln Service - RBHCMH
Klaben Lincoln Service provides excellent customer care and reliable and honest car service. I have had my car for eight years and this is the only place I take it too.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Mike was AMAZING - BrookeH
I came in to see Mike awhile ago when my credit wasn’t so good. We picked a car out and we discussed credit and he told me to come back and see him when it was better and i was ready. I had been to a previous dealership that day (the one I actually was leasing through at the moment) and they made me feel awful that my credit was bad and just treated me so poorly. Mike made a lasting impression on me and made me want to stick with him when the time came. So the time finally comes and I am approved and I get a GREAT deal on my car! It was something I couldn’t pass up. I have more miles than I’ve ever had leasing, a payment that is the same as my other, and I only had to put 250 down as opposed to the other dealership wanting 800 down! Please, go see Mike Urbania! He will get you exactly what you want at a price you can afford and treat you like you are deserving of a car!
Sales & Leasing
Best buying experience - Alexandersdad9
This dealership was absolutely awesome. I love more then an hour away, so I was able to do financing via email. When I arrived Greg already had the Jeep washed and pulled up ready for me to test drive. When done, we sat and we decided on a payment. Took a total from getting there to driving away 1 hour and the test drive was about 15 min. Paperwork and all, out the door in my new Jeep in an hour. Nicest people, clean dealership and a kids room “which my son loved”. I would recommend them to anyone.
mike sabatine - ann smith
I have been buying my cars off Mike for many years !! easy to deal with , fast and efficient ! Wont buy from anyone else !! Thanks again !!
Certified Ford & Lincoln Sales Professional
Great customer service - Robfife07
I had a great experience at buckeye Ford and would go back again and again. I would recommend anyone looking for a Ford to go there!
Great experience. - Dick1334
Great deal on a Lincoln. Gary DeMarchis was extremely helpful. Looking forward to referring my associates to this dealership and traveling with the Lincoln . Thanks Gary and staff.
Excellent easy car ownership - ann28
The process of selecting, buying, and financing a pre-owned Lincoln MKZ could not have been made any easier for me!!! I'm so happy!!!
Used Car Sales
New Car Sales
Did more than expected. - Colomel
Not only was the regular service done in a professional and timely manner but they also found a burned out bulb. It was replaced on the spot. The service was ended with a good car wash. Excellent job.
AMAZING Customer Service ☆☆☆☆☆☆☆☆☆☆ - Kimberly Potter
Carroll Halliday Service Dept ALWAYS goes above and beyond what is expected EVERY time I've taken my Lincoln in for anything! They are friendly, courteous, honest and timely. Diane is amazing to work with and has a "whatever it takes" attitude.
Service Sells... - Fox Fanily
Sales sells the first, Service sells the rest...that's an old saying around dealerships and it still holds true today...that's why we buy from Donley Ford - their service department.
Best experiance ever , - lincolnfan
Had the best experiance. Although i purchased a used lincoln, i was still treated like a king. Nothing like other dealerships that i've been to. Andre was the best salesperson i have had the pleasure to deal with in a long time. Very courteous, not pushy at all, gave my wife and i time to talk and wqas just a pleasure to deal with during the entire expeeriance. From first walking onto the lot till we came and picked it up.
new car - gail shover
they were great could not ask for a better dealership they went above what they had to do we love are ford we are a ford family
Fast Easy Experience - KathySue
The overall experience was very easy. I was already prequalified before I arrived. My son and I already picked the car out online before we arrived and Randy and the others had it ready. We test drove it and my son said he would take it. All the paperwork went quickly. Ethan helped us with the features of the Fusion.. After all our questions answered.- we were out of there quickly. My son loves his car and have many jealous friends. What great gas mileage!!. Definitely would recommend this dealership to anyone.
Awesome Experience - fstevens1967
Can't begin to express how great an experience I received at Tiffin Reineke Ford. They go out of their way to ensure that your needs are met. Great people, great service, great company. Highly recommend them to everyone I know....
Thank you Cody! - smbrenner
I had a wonderful experience with Cody Culbertson and Tim Clark! My situation was a very sad one - my 68,000 mi VW Tiguan bit the dust. :( Tim and Cody worked with me to get everything resolved, and I really love my MKX. My father referred me to Bob-Boyd and I will definitely refer my friends!
Great Teamwork @Byers Ford! - Batalbott
I have absolutely nothing negative to say about the sales staff, and management, at this dealership. They understood what soccer family of 5 alike. I highly recommend Steve Cousins if you are needing any help with choosing the right vehicle. His knowledge and attention to detail will make your buying experience a positive one.
Sales and Service both top notch! - Loren Phillips
Recently purchased our seventh vehicle from donley. Sales team is fantastic to deal with, service department is courteous, they get you in and back on the road efficiently with no hassle!
Thank you Brian, Nate, Jamie and Darla for your efforts!
Garry is great! - LyndaJ
We’re so glad we had Garry to help us with our latest vehicle! He was friendly and very knowledgeable. No pressure, but was great to keep us informed each step of the way so there were no surprises.
1999 E 150 Convesion Van - Marks1999Van
Overall pleased with my purchase the van overall appearance was very clean for the year . The price was right. Jason and sales manager was great at working with us to finalizing our sale. I will say that when service inspected the. Vehicle before placing on the lot they did do a oil change but missed that the master cylinder brake fuild was low., tire air pressure low on all tires and the A/C not blowing cold air.
Outstanding Dealer - Exceptional Salesperson Robert Larbus! - b86fiero
I highly recommend Brondes Ford Lincoln Mercury for ALL of your vehicle needs. My husband and I purchased 2 Lincoln's at the same time and could not be happier. Robert Larbus was welcoming, professional and went beyond our expectations in making sure our purchases met our needs and desires. We have recommended Brondes and Mr. Larbus to family, friends and co-workers. And we highly recommend them to you!!
Outstanding service - Weaver,sue
As always very nice people, waiting area is clean and comfortable. Provided a vehicle while mine was being serviced. Michael went over the details of what needed done, and reviewed when I picked my car up.
Great service - Gl1008
Brought a used car for my son. They could not have been anymore helpful . They went above and beyond to make sure I was satisfied
Best Experience - Wendy Yeater
Fantastic dealership! Everyone is friendly and helpful. This is the second car we've bought from them and I feel safe saying we will always buy from them.
Kasey Spence - Cheryl M
Kasey Spence has been my salesman for my past two vehicles. He is very helpful and has a very friendly personality. He made me feel comfortable with no high pressure sales. We spent a couple hours looking at different styles of vehicles. He is very well informed on all the models I was considering.
I would definitely recommend Kasey to anyone considering purchasing a new or used vehicle. He is there for you during the sale but more importantly, after the sale. Any questions or concerns, Kasey is just a visit or phone call away.
Satisfied with the experience. - John Phipps
This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far.
Outstandingly - C fisher
In the service department, Kasi was friendly, courteous, and extremely efficient in arranging for work to be completed on my vehicle. Work was completed quickly and satisfied me completely. It is rare to have such a positive experience in a place of business. I would highly recommend anyone to the Dave Knapp Ford service department.
Worst Experience I Could Have Imagined - andrewchwalik
What an absolutely frustrating experience. If I had to do it all over again, I would avoid this dealer. Read this entire review to make sure you know what's going on if you decide to get a car from Liberty Lincoln Mercury in Vermilion, OH.
I went to Liberty Lincoln Mercury in Vermilion, OH to check out a used Nissan Juke. Prior to the visit, I did my fair share of research to narrow down the type of car I was looking for. After a week of online studying and a few test drives around the Columbus area, where I live, I decided I wanted to get a Nissan Juke. Sadly, there were none in my area so I had to look around the entire state of Ohio and that's when I came across the 2013 Juke S at Liberty Lincoln Mercury in Vermilion.
This was my first time buying a car so I wanted to make sure I had all the details set before making a 2 hour drive to Vermilion. My father and I had a few conversations with Tevin, a sales representative, about the preliminary details found online and set up an appointment to check out the car. When we asked about taking a few hundred dollars off the price to get it in our range and for the long drive, he said, "Yeah, I can probably do that for you Mr. Chwalik." This never ended up coming to fruition. Of course, it wasn't written in stone but he should have never even mentioned "probably being able to make it happen" in the first place. This is most likely just a sleazy tactic to get interested buyers into confirming an appointment.
THAT'S JUST STRIKE NUMBER ONE BUT SOMETHING I GUESS YOU EXPECT WHEN DEALING WITH CAR DEALERSHIPS.
My father and I scheduled an appointment to check out the Juke with an intention to purchase it if everything checked out. They had the details online, but unfortunately, everything didn’t line up exactly.
There was only one key that went with the car - that was not mentioned anywhere. Most cars normally come with two from what I understand. The worst part was that getting a new key would cost around $200!
Another thing that was not mentioned or depicted in any of the images was that the driver side floor mat was missing. All the rest were still in the car, just not that driver side mat. Not a huge issue, I just wish they had told me that from the beginning. That would cost another $100 to get more mats.
The worst aspect was something under the hood. This was not listed anywhere online or mentioned by the employee we met with to go over the paperwork prior to checking out the car. There was a plastic covering that protected the engine and it was cracked down the middle. There was an image on their website of all the components under the hood, but they did not show a crack whatsoever. When we asked the sales employee, all he did was say that it wasn’t a big deal.
With all of these issues not being communicated online or during our multiple discussions, my father and I simply asked that they deduct the total cost of the car by $300 to cover the purchase of a new key and a new floor mat.
The owner of the dealership came in and was not even slightly willing to budge on the price, even after all of these issues that we had discovered. He acted as though they were not a large deal.
Here’s the point: If those issues would have been communicated upfront, we wouldn’t have been taken off guard and surprised to find out these problems. It felt like we were being cheated because they were trying to sweep the details under the rug. Not a great experience when buying my first car.
SADLY IT ONLY GETS WORSE FROM HERE.
The owner did finally agree to deduct $200 to get a new key produced, but that was all he offered. Really, I liked the car and the other issues were something that wouldn’t affect the driving (I hope) so I took the offer. Plus, I just wanted to get this terrible interaction over with. Hopefully, I never need to buy another used car. If I do, I’d NEVER go back to Liberty Lincoln Mercury in Vermilion, OH.
Once I agreed to purchase the Nissan Juke, we had to wait an hour just to meet with the finance person. That wasn’t a huge problem, it just added to the frustration. As a dealership, it might mean you need to invest in your company a bit and hire another employee. We finally got all the paperwork done and I think I was more excited to get away from the car dealer than I was to be driving my new used car.
LITTLE DID I KNOW, THIS WAS NOWHERE NEAR THE END OF MY TERRIBLE EXPERIENCE.
A few days later, I received a call from someone at the dealership that I had NOT worked with during my encounter. This person was telling me that I needed to pay $250 more because they forgot to include an expense in the original contract. ARE YOU KIDDING? Could this entire experience be any more sketchy? After attempting to understand the situation, the explanation was that there was a “mix up” on the dealership end and they forgot to include a $250 charge for the loan fee. Just to be clear, the dealership messed up the paperwork and was now expecting me to pay an extra $250 after the contract was already signed.
After a heated conversation and an unapologetic finance employee telling me the paperwork wouldn’t move forward unless the fee was paid, I reluctantly had to shell out $250. There went the $200 deduction to get that extra key replaced. The worst part was that the employee did not apologize for the screw up even though it was their fault! I still can’t believe how rude he was. The only nice part was that he did call me back an hour later to apologize for the call and offered me a $25 gas card. Nice gesture, but it didn’t make the experience any better.
There you have it. This was the extent of my horrific experience with the Liberty Lincoln Mercury in Vermilion, OH. Getting your first car is supposed to be an exciting time, unfortunately, it was ruined by a terribly managed dealership. If you haven’t gathered, I would NEVER recommend this dealership to anyone. I would stay away at all costs. Seriously. You’ll have a much more pleasant experience at almost any other dealership.
Best of luck buying your next car and I hope your experience is 1000 times better than mine.
Charged for repair of manufacturer defect - Bobcats
Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and headliner was covered in water stains. Called service, they knew exactly what it was, a defect. Took it in for repair, they charged us $87 to fix it and didn’t replace or clean the headliner. I have left 2 voicemails and no returned calls to me. Service guy just said he understood and was sorry and walked away. We have never had such horrible customer service at a dealership.
Grayson - Disappointed.
Hmmm...Grayson.. he just screwed me out of the vehicle I'd been looking for for a month! He's a terrible salesman. I wouldn't recommend doing business with Bryan ford.
Financial Services Manager
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