Wouldn't honor their advertised price - Scott
I would give zero stars if I could. The worst dealership experience I've ever had. I found a used 2017 F150 that Montrose advertised on autotrader.com which I was very interested in. I spoke to Dave Kress, the salesman, on the phone and after some brief back-and-forth over the price, I agreed to pay the advertised price ($29,505) for the vehicle. I told him I lived over four hours away from the dealership and my wife would need to take a day off work to drive me down there (as I would not be trading in a vehicle). I gave him a $500 deposit over the phone, and sent him a copy of my driver's license, to hold the vehicle until the next day, when I would be down to pick it up at an agreed-upon time of 12:00 noon.
We left bright and early the next morning, got down to Montrose at noon, I took the truck for a quick test drive (it was so low on gas, showing 0 miles to empty, that I actually stopped at the closest gas station to put a couple of gallons in myself), was happy with the condition of the truck and went back to the dealership to finish up the deal. Dave said he would get the paperwork typed up and so I waited at his desk. And waited. And waited some more. Eventually, he came back with his manager, Amedeo Marino, who informed me that they could not sell me the truck for the advertised price because he had "made a mistake" in listing it for $29,505 and claimed they actually would be taking a $4700 loss at that price. He then said, "I assume you wouldn't be interested in paying $5000 more for the truck?" No, no I wouldn't. Especially not after driving more than 4 hours there, sitting around in the showroom waiting for Dave to help me, and dragging my wife and kids with me to spend an entire day in the car. No, Amedeo, I think I'll pass and take my deposit back. 10 hours completely wasted. Thanks, guys.
So the day after my visit, I get a call from a very nice woman in Montrose's customer service department to ask me about my visit, and I relate all of the above to her. I also let her know that the truck is still advertised on Auto Trader and Montrose's own website for $29,505--the price Dave and Amedeo would not honor. She tells me this is definitely not how they do business at Montrose, apologizes repeatedly on behalf of the dealership, tells me she will pass this on to the general manager, and that she will let them know to get the price corrected on the website.
It's now two days after I wasted my time going down there and guess what? The truck is still on Montrose's website for $29,505. I am no longer inclined to give them the benefit of the doubt that this was some kind of mistake. They have had every opportunity to fix their misleading advertisement and have failed to do so.
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