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This was my second vehicle purchase through Louis Polos... - countryboy7516
This was my second vehicle purchase through Louis Polos via online in the last year!! This sales crew that works for Klaben Ford is incredible!!!!! They made both my purchases very easy with no stress what so ever!!I was able to make my purchase decision from the comforts of my own home getting all my info on my deal via text messaging and emailing when I came to take Delivery my new car was waiting for me in front of the show room detailed and gassed up ready for me to drive away !! Unfortunately Louis was unable to meet up with me this time so his partner Rob Simon took the reigns and finished my purchase with me Wow!!!! What a great guy!!!! Both times I spent less then an hour to finish my purchase!! The finance department has it going on paperwork and approval was ready for me to sign!!! I think more dealerships need to pay attention to what Klaben Ford is doing as far as customer service cause its a winner!!! THANK YOU LOUIS POLOS AND ROB SIMON FOR A JOB WELL DONE!!!! And Thank You Klaben Ford for employing these guys!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Service team did a great job figuring out the issue with... - RMAGGS0000
Service team did a great job figuring out the issue with our vehicle . Repaired it in a timely manner. The waiting lounge was clean Nd and orderly
Sales & Leasing
Sales and Leasing
Donley has a good reputation among our friends. Our... - millerlynn_d
Donley has a good reputation among our friends. Our salesman, Robert Lucente deserves 5 stars. He was excellent to work with. If he didn't have an answer, he'd research it and get right back to us. He was very patient teaching us the Titanium 2.0 and made sure we knew how to work everything before we left the dealership. Robert spent about 1 hour training us.
It took over 2 hours to finish a cash transaction with no financing to be processed.
Was very please with the time taken and the work done on... - judyharlan1935
Was very please with the time taken and the work done on my last visit. I have dealt with the Donley staff for many years and have always found them helpful and friendly.
Fast and friendly service ! Josh was thorough,Matt... - mishgrimm
Fast and friendly service ! Josh was thorough,
Matt scheduled everything need. They were both very kind and helpful. Q helped me with the sync system initially and he was so kind and found out the answers to questions I had! Thanks
Ryan was outstanding! he really went above and beyond to... - magalihernandez52
Ryan was outstanding! he really went above and beyond to address the issues my vehicle was having and explained everything very well! Overall A++ service!
I have leased 12 Explorer from you and one Edge I really... - Sue4440@aol.com
I have leased 12 Explorer from you and one Edge I really like the Explores they are great The people at the dealership are great to work with
Heather did a great job. Professional, knowledgeable,... - mjfish44
Heather did a great job. Professional, knowledgeable, patient. Answered all my questions. Made the process nearly seamless. Willing to also follow up and not just make a sale. Thanks again.
Outstanding service and staff - tonysharyn
Ready to leave the house, dead battery. Call to Ganley, told them I was coming; car was jumped and driven to dealership. In about an hour, I had a clean car with a new battery. Consistently have taken care of those unexpected care issues over almost 30 years! Hats off to all! Thank You!
I have been getting my car serviced here for many years... - lcs464
I have been getting my car serviced here for many years and have never had an issue with anything. The wait time has always been shorter than promised.
Very friendly. Good Deal for car. Sales person was very... - gkropfelder
Very friendly. Good Deal for car. Sales person was very thourough in knowledge of the car and explained it clearly. Finance was easy and fast
Dave Julian listens and cares about what the customer is... - Smuf
Dave Julian listens and cares about what the customer is looking for. Thanks for your time and effort. Went in for a used car and ended up with a new Lincoln.
I had a great experience when purchasing my Malibu in... - Cheri Yochum
I had a great experience when purchasing my Malibu in January. Dieter Held was very friendly and helpful. About a month prior to purchasing the Malibu I had been in an accident and needed a good quality car. So far the car is doing great. I felt Dieter was upfront and honest during our experience. I would recommend Dieter and Derrow-Shirkey Ford Lincoln. I look forward to doing future business with them. Thank you!
This place has done work before and they do great work.... - Blackgmc123
This place has done work before and they do great work. The problem is they let the body shop guy go and the guy in his place is rude and a complete xxxxxxx. I would not go here ever again
Great experience. I would recommend to family and... - Angela_moquete
Great experience. I would recommend to family and friends. My salesman was knowledgeable, friendly, and went above and beyond to find me a vehicle to meet my needs.
Nikki was amazing! She went above and beyond to find a... - Kaiser56
Nikki was amazing! She went above and beyond to find a Lincoln Navigator with the options that our family needed. She took all the stress out of finding us our car. We will definitely return for our next car or suv!
I was stranded near Maumee when my old Ford broke down on... - fredharris2110
I was stranded near Maumee when my old Ford broke down on a cross state trip. Although busy with other customers the service department took the time to identify the problems and quoted a very reasonable price to make the repairs. I could not be more happy.
Me and my husband John bought a car from Jay Strauss on... - effiemacgregor50
Me and my husband John bought a car from Jay Strauss on Tuesday. Jay was so nice and accommodating to what we needed. Such a sweet salesman.
Easy negotiations on line before making the drive to the... - Rnt1455
Easy negotiations on line before making the drive to the dealer. Jordan was very accessible and helpful. One of the best buying experiences. Would recommend dealership.
Recently had my Continental serviced. Excellent service... - jmfcrna
Recently had my Continental serviced. Excellent service experience. Timely and professionally cared for. I will definitely recommend this dealership. My purchase experience was a pleasure.
I called to set up service with Larry Porter. We agreed... - waj33go
I called to set up service with Larry Porter. We agreed on a day, and Larry took care of the rest. Upon delivery, Larry went over the service given and the results of all of the checks. Can’t beat that kind of service.
They are also willing to help you when selecting a new... - a satisfied customer
They are also willing to help you when selecting a new car. The service is great. Randy is great to work with and tries hard to get you the best deal
Helpful, personalized and great deals - OhioRich
Personally helpful to what you want and great service! Can’t find what you’re looking for? They will find it! Just ask! They’ve always done us right.
No Pressure - phillips113
Ryan showed me the vehicle and when I told him I needed to research the car. He understood and there was no urgency to buy. When I came back I got what I wanted for my trade in. Overall the best
car buying experience I have had.
Staff are friendly, dealership is sparkling clean and... - debgerken53
Staff are friendly, dealership is sparkling clean and waiting area is comfortable. Service techs did a great job! I will continue to use Bryan Ford Lincoln for service.
Horrible - Billybobjoe
Horrible experience, even one star is a bit too high. Stopped by just to glance at a used car my girlfriend and I were interested in. After dealing with the salesman that was there that night, discussing the budget and what would and wouldn’t work we left by feeling quite pressured. After only a day, my girlfriend then gets texted about her interest, in which she politely and respectfully replied that we just couldn’t make that vehicle work for our budget. She then receives multiple texts from the salesman (which obviously was upset by her response) throwing out personal jabs about how she’s not at the point in her life to be able to afford such a nice vehicle and how it was crazy for her to not being able to compromise a “measly” $50 extra to get a dream car. It’s one thing to be upset about getting turned down, it’s another to get personal with a customer like you know them and their walk of life. Single handedly the most unprofessional experience I’ve had anywhere, let alone at a stealership, I mean dealership. I will never spend another penny at a Reineke owned facility.
Professional, friendly and convenient - dks
Staff was professional, friendly and courteous. Everything done in a nice, timely manner. I arrived early but was taken in early and service completed very timely.
Fantastic experience. The entire staff was fantastic.... - jdshrock
Fantastic experience. The entire staff was fantastic. When a truck came in I was looking for they called right away. They held it until I could get there after work. They went above and beyond.
Was always sceptical about new car dealerships on past... - Mr. Jeff
Was always sceptical about new car dealerships on past experience,please believe me with Beau Townsend Ford on my 2020 Ecosport SE ❤ it was amazing experience they treat you with "courtesy" and respect 😁 no matter what you drive in or how you dress!!! The Team of People were amazing from finance to the up most "SalesLady" Ms.Terri Connally 🌹no pressure sales approach listens to your needs... No matter how much money you make or what you drive...thank you all!!! Will be back again..also will send people there,Great Team you have Mr.Beau Townsend
Worst car buying experience in my life.I made the mistake... - Dennis
Worst car buying experience in my life.I made the mistake of trusting the salesman on final purchase price.I left to get title on my trade and came back to finish the deal.Realized later that purchase price was inflated,went back to ask questions and was told by sales manager "you signed papers".Was hoping to have explanation why figures were different and all I got was "You signed the paper".CPO car had sticking rear brake mechanisms.Made 2 appointments I for suspension noise and 1 for break issue.After 1 appointment.I told service writer it was unacceptable to make appointment.and they did not even work on car that day.Made this known to service writer.Scheduled 2nd appointment for 9:40 am so I could get my car back the same day and guess what did not get back until the next day.
In my opinion this dealer is not up to Lincoln reputation.
If you deal with them get a copy of every piece of paper that is part of purchase before you take a chance on them.
I would never recommend N.M. Lincoln to anyone.
Financial Services Manager
Klaben Ford Lincoln
Klaben Ford Lincoln of Warren