Great dealership - timgebolys
Tyler went above and beyond that any other dealership was willing to do to get me out of my current lease. Love my new F 150!
Great experience! - Viennadent
Mike Jr. was excellent to work with. No pressure and very helpful and patient until we could find something that fit my requirements. Entire staff was friendly and a very laid back sales environment.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Service Center - lluxemburg
Great Service Center. They do great work in a timely manner. Pricing is a little high. Estimates given are always on the high side for my budget. Too bad there isn't an appreciation program for long term faithful customers.
Excellant service! Found the perfect car! - Coy1
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
Mike is awesome!! - Turk0126
Mike was a pleasure to work with!! Listened to everything I asked for at the price point I was looking for. Gave me options. Not pushy, gave me time to make my decision. I highly recommend Mike for your next purchase!!
Used Car Sales
New Car Sales
Easy truck buying - DyrsO
Replacing a vehicle is never fun after an accident, but Mr. Shirkey made it very easy! Emailed questions were answered promptly and professionally. And our experience at the dealership was very straightforward, efficient, and pleasant. We would definitely use this dealership again for future vehicles.
Satisfied with the experience. - John Phipps
This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far.
No Fear! - Linda
We were given accurate information about the vehicles...we were scared and not sure what we wanted and needed...Tim Harmon put us at ease and helped every step of the way to insure us that FORD would always honor the warranty.
car repair - murrio5
excellent service and friendly people and comfortable and the service was check and fully explain very clearly about why it need to be service and put back in service to be back on the road for safety
Great people, excellent service! - Travelin' pair
Service center fixed our tire. Ladies in service are awesome. They were fast and friendly. Best customer service I've seen in a long time. I highly recommend the service department.
Service Sells... - Fox Fanily
Sales sells the first, Service sells the rest...that's an old saying around dealerships and it still holds true today...that's why we buy from Donley Ford - their service department.
new car - gail shover
they were great could not ask for a better dealership they went above what they had to do we love are ford we are a ford family
Great dealership, great people! - Happy Customer
Joe Nott and his sales team always are great to work with. They are trustworthy, and my family relies on Raabe Ford also for servicing our vehicles. I highly recommend Raabe Ford.
Excellent Service - Stacie P
I have been going to the service Dept. For several years and am always happy with the service. Jim and the guys are always very helpful and friendly.
Very nice - Justdave
Walter cook took the time to show us what we were looking for and then showed us what we could have.Very happy with the new Escape and thanks to Walter for going above and beyond to help a old guy figure out all the tech stuff on the new vehicle.And thanks to Amanda for taking me through all that paperwork.
excellent service - larrythecableguy
The service given by the employees made us fill at ease and gave us all the information we needed to find the right car for us.
Excellent experience! - Ford
My husband and I purchased a new vehicle. Josh Chadwick was our salesman. He was honest, cared, respectful, and just did a fabulous job. This is the first car salesman that I’ve ever liked. EVER! Then came the financial part. William Thorpe, he was accurate, thorough and transparent. This is the first time the final number of the deal....was actually the final number. William did not throw in any hidden fees. He was friendly and very thorough.
Then we return to Josh Chadwick and he takes us to vehicle and takes the time to sit down and show us how to use everything. Even laid on ground to show us the tow package. It was a cold day and he didn’t act rushed or bothered to show us all the features.
Both men went above and beyond and for the first time in my car buying history, made this an excellent experience!!
Thank you both! Your hard work and kindness was very much so appreciated by us both! You will have a repeat customer.
Great Service - JGMansfield
We can always rely on prompt courteous service ,no matter if it is a small matter or a major repair . Gavin Dininger does an excellent job. JG
Absolutely wonderful - Peggy2018
I give Matthews Ford-Lincoln an absolutely wonder experience because it was great. My sales guy, Jason Roth, was wonderful. He took a lot of time with me to make sure I had the right EcoSport that suited all my needs. Warm and friendly and had the knowledge I needed to choose the right one. Once I decided, Jason made sure he found the right color for me because they didn't have it on the lot. When I went to pick it up, he made sure it was spotless, especially the windows!!!! He went through all the features with me and a couple twice just to make sure I was comfortable with it.
He's the best!!!!!
Randy Custer is great, he helped me in so many ways during m - TLowe
I had a great experience, the staff was very helpful in explaining my options and helping me to get they the buying process. I would recommend this dealership to anyone looking for a new or used vehicle.
4th purchase - Dognthetruck
Reasonable price, enjoyable negotiation and most importantly to us Great Service on the previous vehicles. This is true for both the Ford/ Toyota and the Chevy/ GMC location.
Diesel service - sheetzjr
I bought my 2011 f-250 diesel new. I have 58,000 miles and my check engine light came on for the first time! Brondes diagnosed and repaired the problem, test drove it to verify the repair, and I have driven it for several weeks with no return of the check engine light! Fixed right the first time! That means alot to me! Thank you Brondes! Plus, while there for service, I was checking out new cars. We went back a week later and bought a new Eco-Sport! Love it!
POOR FORD SUPPLY ISSUES - bhndyman
To whom it may concern,, We are ford an Mercury owners an when I say that we have 2 Mustangs. an a Mercury Mainer, F150, All our kids are driving Fords,
So I'm a lil Upset when you get a xxx F-150 that seem to be in the shop more then on the Highway!!! This time is more Electronics going bad an I just got it back from so they say Other electronic issues,,!!!! this tim is the Radio last time a circuit card to operate this system,after several complaint during my warranted time line this was Band aided an told it was good to go, so now the Warranty is gone all of a sudden it needs 800.00 parts Not covered by Extended Warranty,??? GO FIGURE,,No Back to my reason for writing this COMPLAINT!!! I My truck was dropped off on October 24th for these Items GPS locking up, Dash going Blank like all the other times, Sirius radio cutting in an out, Cell phone disconnecting!!! SO first day not done diagnosing!! second Day needs a Radio will order an take 5 days!! WOW Ford Cannot get parts to a dealer ship in 5 Days,,SAD!!! Now after a week I'm told They will not have the Part for 3 to 4 weeks do to back-order??? xxx my part was ordered a week ago!!! How can FORD have a Vendor that cannot deliver parts in 72 hours in today's world..this is Utter xxxxxxxx an I am not a happy camper!!!
Great service - Gl1008
Brought a used car for my son. They could not have been anymore helpful . They went above and beyond to make sure I was satisfied
Great communication! Outstanding effort to meet my needs. - Blackcatmom
Outstanding effort to understand what I was looking for. Excellent effort made by all personnel to assist with my lease turn in and to get the best deal that fit my budget.
Terrible Vehicle Purchase Experience - Joe M.
I purchased my 2015 MKZ on October 22, 2018. It had only been serviced at the same Montgomery Lincoln dealership by a previous owner. On the purchase date, I requested the vehicle’s service records so I could be fully informed on the condition of this vehicle. I was told I could not see them because they had previous owner information on them that could not be redacted. Instead, I was provided with the generic Carfax report that showed no issues with the car. As a result, I elected to purchase the vehicle, did not purchase an extended warranty, and proceeded under the remainder of the existing powertrain warranty.
After signing the contract and pulling off the lot in my vehicle, a “Drive Control Malfunction Service Required” and “Check Headlamp System See Manual” light appeared within 10 minutes and under 2 miles of driving the vehicle. I obviously turned right around and brought the car back to the service department, where it was checked and I was told a rear height sensor was unplugged or loose, they “fixed” it, and it was no longer an issue. However, by the time I made my 20 minute commute home, on the same day of purchase, those two service lights were back on. So I scheduled a service appointment at Montgomery Lincoln to have the issue resolved. They were not able to get my car in until November 1.
After servicing my car, I was contacted and told that the car’s Vehicle Dynamics Module was bad and needed to be replaced, to the tune of $630. Unhappy that I would have to pay for a repair for an issue that happened within 10 minutes of owning/driving the vehicle, I spoke with Frank, the Sales Manager. Frank informed me that they would fix the car for $300 plus tax (instead of the $630) because I had not purchased an extended warranty, which would have made it no cost to me. Still unhappy with this result, I was told that I should have purchased an extended warranty to avoid this issue (of having a car malfunction within 10 minutes of purchase). I had no choice but to go ahead with the $300 repair.
When I went to pick up my vehicle, the service department made a note on my invoice that the rear height sensors had previously been fixed for “the same concern” and came to find out that repair was done in April, 2018. Since the second repair for the same concern didn’t "fix" the issue this time, they decided that a new Vehicle Dynamics Module was needed, and I had to foot the bill for it. Prior service records of “the same concern” could have helped me make an informed decision on whether to purchase an extended warranty, which I was chastised for not doing, and I again pleaded with Frank to cover the cost of the entire repair. My request was denied and I was forced to pay a $300 repair bill for a vehicle that I owned for less than 10 minutes before the issue arose. Again, I was told that it was my fault for not purchasing the extended warranty, and that they don’t even technically have to help me with the price at all. After I told them I didn’t think this was good business, Frank asked how it would be a “good business decision” on their part for them to continue to honor the reduced $300 price (after quoting me the $300, agreeing to it, and fixing the car), given the fact that I likely would never do business with them. I was left with the impression that the value of one's word could be fickle with this dealership.
My dissatisfaction with this dealership is with the way they conduct their business, their appearance of dishonesty, and their prioritization of money over customer satisfaction. It flies in the face of “The Lincoln Way” advertised by the Lincoln brand. Had I known that this vehicle had previous electronic issues, which were known through service records that I requested and was denied, I would certainly have either (1) looked at another vehicle, or (2) purchased an extended warranty. And still after learning of previous service issues that I was denied knowledge about, their position remained the same. Their service department even informed me that such information is withheld because they don’t want it to deter someone from purchasing a vehicle – their words, not mine. When I expressed this concern to Frank, he threatened to take the deal of $300 off the table and make me pay the full price because I informed him I would no longer buy another car from them with my growing family. For my next vehicle, I will be going to a dealership that is open and honest in selling their vehicles and who is willing to do the right thing for clients over earning a buck.
Great people, Beautiful cars! Paula, New Albany, Ohio - Paula K. New Albany, Ohio
People at Bob-Boyd Lincoln are very knowledgeable. The process is smooth and handled professionally. Jack Songaillo made the purchase of my car easy and fun! I love my new MKC and will be driving it with confidence because of him.
Service visit & oil change - Ann5411
I took my car in for oil change & service. They took my car in on time & completed it in a timely. They were friendly & helpful.
It feels good to be back in a Ford! - StefBenedict
Jason Cox actually listened to what our wants and needs were. Showed us everything in our range both ways. Helped us compare. Gave us space to talk but also kept an eye out for our best interest. This is not our favorite pastime! Jason saved us a ton of time and hassle. Great experience. We bought our first vehicle here 20 years ago and had no problem then either.
Financial Services Manager
Klaben Ford Lincoln
Klaben Ford Lincoln of Warren