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Efficient service - idalou2002
Joe French returns my calls in a timely manner. He keeps me updated on the status of my car when it is in for service and explains exactly what is wrong and what needs to be done.
Very Pleased - Mjschuster
I was very happy with my purchase. The truck I ended up with fits my needs perfectly. I was given fair trade in for my two vehicles. I couldn’t be happier.
Fabulous - Alicia
Everyone is friendly and helpful. Loved that my SUV was also washed and vacuumed!!You guys rock!! Keep up the great service!! Thank you all !!
Top Reviewed Specialists At This Dealership
Used Car Sales
New Car Sales
Explorer would not start - lisashaffer69
My vehicle would not start when I was leaving for work. Called parkway and told them I was having it towed to them to figure out what was going on. The service department did call me with a reasonable amount of time with the diagnosis.
Customer Relations Manager
Great experience. Worth the hour drive. - Four Winz
Very pleased with the Sale’s Team here. Found the truck I needed and traded in my used truck for a more than fair price. If you are looking for an efficient place to purchase your next vehicle don’t look any further!
Amazing people! - Christian P.
Went here to try and get a lease at only 18.. and they did everything they could to help me out and I got a car in the end also the most friendly people I've ever met! Made my day even better.. even gave us snacks! Love these guys!
Patient and helpful - MarcyD
What we thought we wanted when we started our car search and what we ended up needing in a vehicle changed drastically throughout the process. The sales staff was extremely patient and helpful along the way. They listened to our needs and provided guidance and suggestions, without being pushy. They were always friendly, and made us feel like we were their top priority.
Great people, excellent service! - Travelin' pair
Service center fixed our tire. Ladies in service are awesome. They were fast and friendly. Best customer service I've seen in a long time. I highly recommend the service department.
Professional, friendly and convenient - dks
Staff was professional, friendly and courteous. Everything done in a nice, timely manner. I arrived early but was taken in early and service completed very timely.
Great dealership, great people! - Happy Customer
Joe Nott and his sales team always are great to work with. They are trustworthy, and my family relies on Raabe Ford also for servicing our vehicles. I highly recommend Raabe Ford.
Excellent Service - Stacie P
I have been going to the service Dept. For several years and am always happy with the service. Jim and the guys are always very helpful and friendly.
Helpful, personalized and great deals - OhioRich
Personally helpful to what you want and great service! Can’t find what you’re looking for? They will find it! Just ask! They’ve always done us right.
Great service - Mot
Great service and experience with Brock. Would definitely recommend going there for a respectful experience. Very helpful and to the point. Thanks Brock for all the help
Not good service at all - Layla123
My husband had been taking his truck up here for atleast 3 years to get maintenance and oil changes. Finally went to another ford because they would say the problem is fixed but the noise would still be there. The other ford store informed us that they didn’t even put in the right bolt for the oil pan. Glad we went to another store. These mechanics are really basic for modest prices!
Seamless transaction from start to finish - Brian V.
Picked up a new Raptor this past Friday, driving almost three hours from Michigan to get the vehicle (it was optioned EXACTLY as I would have built it had I ordered it myself). Salesman was Marc Beckett and I couldn’t have asked for a better transaction. Really fair price with no haggling and a seamless transaction with no games. I highly recommend Marc Beckett and Donnell Salem Ford.
Great People - Ethan
Mansfield motor group made it a point to make sure I was comfortable and happy with the time I spent there. They helped me figure out what I wanted at a fair and reasonable price.
Complete endeavor to meet my needs - Satisfied customer
All personnel were extremely cooperative from the dealer salespeople, maintenance personnel to management. Quality of work, cleanliness of service area and bright open show room.
Very professional and friendly salesman - Truckguy2019
I have bought a number of vehicles from this dealership over the years and have always received a professional and friendly experience. I have always received quality vehicles.
Oil change - bubba
I just had an oil change but the dealership has my maintenance history and recommended a couple of thing that I should do in the near future. The timing belt was one issue.
Auto Detailing - Preacher
When I purchased by my Titanium, I added a package deal for detailing for 5-6 years. My car looks brand new inside and out.
It feels good to be back in a Ford! - StefBenedict
Jason Cox actually listened to what our wants and needs were. Showed us everything in our range both ways. Helped us compare. Gave us space to talk but also kept an eye out for our best interest. This is not our favorite pastime! Jason saved us a ton of time and hassle. Great experience. We bought our first vehicle here 20 years ago and had no problem then either.
New car - Janetlynn
Pretty hassle free as car sales go. My salesman MarkHays was helpful, flexible, knowledgeable and not at all pushy. Answered questions honestly and didn’t try to upsell. Very nice experience
Wouldn't honor their advertised price - Scott
I would give zero stars if I could. The worst dealership experience I've ever had. I found a used 2017 F150 that Montrose advertised on autotrader.com which I was very interested in. I spoke to Dave Kress, the salesman, on the phone and after some brief back-and-forth over the price, I agreed to pay the advertised price ($29,505) for the vehicle. I told him I lived over four hours away from the dealership and my wife would need to take a day off work to drive me down there (as I would not be trading in a vehicle). I gave him a $500 deposit over the phone, and sent him a copy of my driver's license, to hold the vehicle until the next day, when I would be down to pick it up at an agreed-upon time of 12:00 noon.
We left bright and early the next morning, got down to Montrose at noon, I took the truck for a quick test drive (it was so low on gas, showing 0 miles to empty, that I actually stopped at the closest gas station to put a couple of gallons in myself), was happy with the condition of the truck and went back to the dealership to finish up the deal. Dave said he would get the paperwork typed up and so I waited at his desk. And waited. And waited some more. Eventually, he came back with his manager, Amedeo Marino, who informed me that they could not sell me the truck for the advertised price because he had "made a mistake" in listing it for $29,505 and claimed they actually would be taking a $4700 loss at that price. He then said, "I assume you wouldn't be interested in paying $5000 more for the truck?" No, no I wouldn't. Especially not after driving more than 4 hours there, sitting around in the showroom waiting for Dave to help me, and dragging my wife and kids with me to spend an entire day in the car. No, Amedeo, I think I'll pass and take my deposit back. 10 hours completely wasted. Thanks, guys.
So the day after my visit, I get a call from a very nice woman in Montrose's customer service department to ask me about my visit, and I relate all of the above to her. I also let her know that the truck is still advertised on Auto Trader and Montrose's own website for $29,505--the price Dave and Amedeo would not honor. She tells me this is definitely not how they do business at Montrose, apologizes repeatedly on behalf of the dealership, tells me she will pass this on to the general manager, and that she will let them know to get the price corrected on the website.
It's now two days after I wasted my time going down there and guess what? The truck is still on Montrose's website for $29,505. I am no longer inclined to give them the benefit of the doubt that this was some kind of mistake. They have had every opportunity to fix their misleading advertisement and have failed to do so.
This sounds good - Shake n bake
You have to come and experience for yourself.it will be pleasing. Only thing is wrong is the review, should be the customer decision as to how many words. Shorter is always better.
Great experience!!! - Danam
We purchased our new car from Kasey and it was great. He is a great sales consultant. We will go back to him for our next car purchase.
Great experience! - Unanimous
Very friendly staff and will get you in the vehicle you want! Would recommend to anyone whether it be a first time buyer or someone purchasing again.
It Just Depends - dturner908
Recently had my 45,000 mile service done on my Lincoln MKC. Had 20 tire bolts replaced due to warranty. I was told I would receive the service report through the mail since it could not be found at the end of my service. I had to call to receive this report. As of this date, no service report.
I have had issues with service from Bob Boyd Lincoln-Mercury in the past.
great service - Carl
The service manager ,Troy,was great.Very knowledgeable,helpful,courteous. The service department.did everything I needed,checked everything and did a terrific job. I am well satisfied.
So nice and helpful! - awlo259
I spoke with Sarah and Niki and both were so nice and helpful! The car was ready for me to test drive before I got out there and it was easy to communicate the entire process. Lisa helped me get the best possible financing which was critical and I had an overall great experience with everyone!
Financial Services Manager
Klaben Ford Lincoln
Sales & Leasing Consultant