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Background: We decided we wanted to look at a Bronco... - iamrbird
Background: We decided we wanted to look at a Bronco Sport. The nearest Ford Dealer (Spitzer) is about 2 miles from our home. We went and test drove an Outer Banks model, and wanted to buy it on the spot. It was a demonstration model that had 2,000 miles on it, but we were not concerned with that. We started the paperwork, ran the credit check, and ready to put down our deposit, when we were informed that Ford would not sell us the vehicle until it had 4,000m miles on it. They did not have another on the lot, so they would call when they found what we were looking for. Never heard from Spitzer Ford again.
Two weeks later I spoke with Rob Simon, from Klaben Ford, over the phone. When I told him what I was looking for, he said that they did not have that hard-to-find model in stock, but immediately mentioned we could Special Order the Bronco Sport, and get exactly what we wanted. Amazing Idea! I went to see him that day and ordered our Outer Banks exactly the way we wanted it!
Because of the pandemic, chip shortage, and other supply chain issues, it took over 7 months to take delivery of out Bronco Sport. Rob kept us up to date, and always returned our calls or emails within moments! During our inspection at delivery, we noticed what appeared to be a small chip in the clear coat, and he immediately brought the Body Shop manager to look. Within minutes, Problem, Solution, Solved! Before we left the Dealership, Rob even helped me schedule my first oil change! (Actually, he only asked when was good for me, and in a moment “Ding” I get a notification that I’m scheduled! I didn’t have to lift a finger or go into service to set anything up.) Who thinks about oil changes when you get a new car??? Not ME!!! We really appreciated this attention to detail!
Rob and Klaben Ford gave me the Best Customer Service I have ever had in my 38 years of purchasing vehicles from dealerships! Not only was Rob courteous and professional, he actually listened to me and offered a solution to my issue that I didn’t think of! And yes! I will wave to Spitzer Ford as I drive several miles past them to have all of my sales and service needs taken care of at Klaben Ford. Did I mention that Spitzer has never contacted me again...?
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Mr.Klaben has a very professional business and associates... - Jpapmr
Mr.Klaben has a very professional business and associates himself with professional people that knows how to make you feel at home. We are always treated like first class citizens and I like that.
Sales and Leasing
Sales & Leasing
Always Excellent ServiceI even chose to have my Land... - debbjorklund
Always Excellent Service
I even chose to have my Land Rover Serviced at your Dealership....SIMPLY because the Service team is awesome
I have leased 12 Explorer from you and one Edge I really... - Sue4440@aol.com
I have leased 12 Explorer from you and one Edge I really like the Explores they are great The people at the dealership are great to work with
The people at Beford Ford do a terrific job. Always... - Jhhiser
The people at Beford Ford do a terrific job. Always friendly and accommodating. Keep up the good work.
Buying a Lincoln from Bob-Boyd Lincoln was actually an... - Mtschairman
Buying a Lincoln from Bob-Boyd Lincoln was actually an enjoyable experience! Wow! Can’t believe I said that a lot a car dealer, then I suggest you give them a try. Straight forward negotiations, no issues with unkept promises. Dealing with Jack Songailo was truly exceptional. I understand how Jack has been successful selling Lincoln’s for over 50 years! I would not hesitate to buy from Jack or Bob -Boyd again.
Christy and the team at Bowling Green Lincoln were... - Oh
Christy and the team at Bowling Green Lincoln were awesome and met all of our needs!!
We just purchased a 2019 Nissan Rogue at Ganley... - Fpr1019
We just purchased a 2019 Nissan Rogue at Ganley Middleburg Hts. It’s our 5th purchase from this dealership. wonderful, helpful and honest sales staff. I love the car! Keep up the good work...maybe there will be a 6th sale in the future! I recommend this dealership!
Great service!! I bring my 1993 Town Car in for service... - jgiblin52015
Great service!! I bring my 1993 Town Car in for service and Corey Joyce and his team always get the job done each and every time!
Great experience purchasing a car from MMG. Although I... - jsaia
Great experience purchasing a car from MMG. Although I live n Columbus, abour 60 miles from MMG, this is the second car in a row that I have purchased from MMG. Heather Long and Hanna Nolan were absolutley great to work with.
This is the third vehicle purchase, one vehicle leased... - john
This is the third vehicle purchase, one vehicle leased then purchased.
Rob Cremeens is very good to deal with, well satisfied.
Don't need to say more.
Dropped car off for service and car was completed as... - jkennedy
Dropped car off for service and car was completed as promised. They called to let me know car was finished. Friendly service folks and left the car clean. Thank You!!
Great service would recommend the dealership to family... - TAELLIOTT_52
Great service would recommend the dealership to family and friends wanting to purchase a new car. Service is always great . Great rewards program as well.
I have been getting my car serviced here for many years... - lcs464
I have been getting my car serviced here for many years and have never had an issue with anything. The wait time has always been shorter than promised.
I just wanted to give you all a big shout out about our... - Gail Ryan
I just wanted to give you all a big shout out about our fantastic experience at Statewide Ford in Van Wert Ohio and to let you know that we made it home safe and sound here at 9000 ft. in Colorado. We are very excited about our new F350 Platinum Super Duty Dually and look forward to traveling around the country with our camper on it!
We were frustrated with the “Big" Ford dealers here in Colorado having visited many of the dealers along the front range area. They just didn’t have the knowledgeable sales people and friendly support team that you folks have there at Statewide Ford. I had the same experience back in 1997 when I finally decided to buy my first new Heavy Duty Power Stroke truck from from “Bob” Wood at Statewide Ford. Our local dealers just didn’t want listen to our specific needs and desired options choosing instead to push the trucks that were on their lot.
Randy Custer was incredibly supportive and demonstrated that he really knows his trucks and the procurement process. If there was a question about an option he was eager to quickly research the topic and promptly respond. We were kept informed about the progress of the build and he let us know exactly what the costs would be. Kierstan walked us through all the technology available on the new truck and explained it in a way that us “older” folks could understand. She was also quick to encourage us to contact her at anytime with questions. The service manager was willing to put the truck on a lift to help answer questions I had…..try getting that kind of support at the “Big” dealers! The entire team at Statewide came out to say hi from Matt to Justin. We enjoyed reminiscing with Jill about our previous experience with “Bob” and sharing details about our “old” truck that still looks new!
In summary, you can be assured that our experience at Statewide will be shared with friends and family. Neighbors are already calling up to ask for a “showing” of the new truck. A purchase of this size is clearly a big deal for us and we want to thank you all for your support and help making it an enjoyable experience.
Gail and Sue Ryan
Called over a week ago to find out about a Jeep Wrangler... - brandiewagner1974
Called over a week ago to find out about a Jeep Wrangler they had listed on cars.com and was told Garrett was the sales agent and he would get back to me. Needless to say, I still haven't heard from Garrett.
They strive to be better than the rest, and they’re... - dogbuji
They strive to be better than the rest, and they’re excellent. Great quality of services from the salesman, financial officer, and maintenance team.
The only reason for the 1 star is due to Brad Bumb in... - ebodie30
The only reason for the 1 star is due to Brad Bumb in financing. This guy literally was yelling at me. “This is your rate, take it or leave!” WHAT? My credit score is 807. Also, yelled over me to another employee “hey remember I have somewhere to be at 8:15 tonight” His lack of professionalism is appalling.
Brad Bumb should NOT be working with other humans.
PS, anyone looking at the 2014 GMC Denali with 85k miles. They have it listed for $5,237 over what they took it in ($29,500) Room to work with.
We have worked with Kevin Lindeman in the past and as our... - JoDan
We have worked with Kevin Lindeman in the past and as our most recent visit at Raabe's when we worked with Kevin and JJ again we are really pleased with the Ford Edge we purchased from Raabe. Between the sales staff and the service staff we have never been disappointed and we value our on going relationship with them.
I recently purchased a 2020 Fusion from Bill Newmeyer.... - N.vanpeltchavez
I recently purchased a 2020 Fusion from Bill Newmeyer. Have dealt with Bill for many years. Super salesman! I actually bought the car over the phone. Brondes in Maumee is the only place to go.
I sincerely believe they are shysters in the used car... - Screwed over
I sincerely believe they are shysters in the used car department. they have no covid precautions I was met with masculus salesman wanting to shake my hand the service manager included Jason I believe his name was. Thumbs down with their used car department!!! I forget the used car salesman's name that I worked with last but he had some overly dyed hair big his son played football he was a real shyster, maskless all the time I was there wanting to shake my hand just unacceptable!! He has an office in the front of the used car building closest to the new car side which would be the West side
Micheal really made buying a car really simple. Never saw... - Mwatson
Micheal really made buying a car really simple. Never saw the car but called yesterday and it’s here today from 100+ miles away. Thanks
Chip and his sales/services teams are friendly (not... - Patty
Chip and his sales/services teams are friendly (not pushy) and listen to my concerns and needs. I always feel welcome, never rushed! Thanks guys!!
Condescending and incompetent! I took my car in for a... - callmecrazy
Condescending and incompetent! I took my car in for a $2000 repair and asked if they could look at the AC because if it needed a compressor then I wanted to do it while the engine was tore down to save on labor costs. The service manager said "you better let us diagnose it before we just throw in a compressor". I agreed with having them diagnose the problem first but then they called to tell me it would be $400 to replace a $10 valve. I agreed to the repair because they were going to charge me $395 for the diagnosis anyway but after I got the car home it still did not work! I took the car back in and they gave me some BS about how the system being properly charged caused a leak at the condenser and it would be $877 to replace it! I never even received an apology or an offer to make things right so I have been a loyal customer for years but I will not be using this dealer for even an oil change in future!
I haven’t bought a vehicle from Dave Knapp in quit some... - Tomcat2269
I haven’t bought a vehicle from Dave Knapp in quit some time but when I did I was treated very well, so I give a thumbs up on there service.
Every single person from Don Tester's Ford was quite... - hookercindy4850
Every single person from Don Tester's Ford was quite knowledgeable about the automobiles available. I was treated with the utmost courtesy and consideration, whether by phone or in person. They made the entire process a delight. I am so happy with my "new" used car!!
Donnell Ford Lincoln of Salem has once again assisted me... - angelazimmerly
Donnell Ford Lincoln of Salem has once again assisted me in my purchase of a new vehicle. Gary, Jeff, and the rest of the staff, thank you for your excellent service!
Klaben Ford Lincoln
Financial Services Manager