26 Ohio Volkswagen Dealers
Everyone at Ganley Subaru made me so comfortable with the - CSTANTON16909
Everyone at Ganley Subaru made me so comfortable with the process of choosing my car
Top Reviewed Specialists At This Dealership
Subaru Sales Manager
I just purchased my second VW from this dealership, and - Beth
I just purchased my second VW from this dealership, and Hector was my salesperson this time around. Everyone at the dealership was friendly and no-pressure, and Hector went above and beyond to make sure I found the exact car I was looking for (which isn't easy in the current low-inventory environment). I had to go the route of placing an order for my vehicle, and Hector proactively kept me updated on the order status while I waited for my car to be built and shipped from Germany. Hector was super helpful in answering the many, many questions I had, and in getting me the best deal for my new vehicle. I'd definitely recommend this dealership, and I will return for future purchases.
Kris Rugg and Todd Panstangel really took care of my - Busterella
Kris Rugg and Todd Panstangel really took care of my husband and I. From finding the red Volkswagen Taos that we wanted to getting it here from Michigan. Kris worked with us each step of the way and kept us informed daily. Since my husband is very sick she did the over the phone and brought the car to us. This is the best car purchase that we ever had. Great experience!
Ken Hibbitt, sales manager, was exceptional in sharing - ccslisher2
Ken Hibbitt, sales manager, was exceptional in sharing his time and attention to our concern. He recognized the problem and after an hour or more of his personal involvement, he ordered and received the necessary correction part in a very timely fashion. The new part was installed in appropriate time frame and we left with a fresh car wash.
A fair amount of credit given on my trade in. - wdisbrow
A fair amount of credit given on my trade in. Every step of the transaction was up front and fair.
I recently purchased a 2022 Tiguan through Chase Raymond. - Renae802
I recently purchased a 2022 Tiguan through Chase Raymond. Great customer service and communication. I was pretty sure of the vehicle I wanted going in and there was no pressure to try to get me in a more expensive vehicle. The dealership also went out of their way to make a complicated situation with my trade in vehicle go as smoothly as possible. Overall great experience.
My wife has taken her car her car here for years. - Thomas Peck
My wife has taken her car her car here for years. They half @ss fixed it. When the clutch went out it stated on the service request to replace the flywheel. They didn’t then the the ole TDI started clacking. Took it back didn’t charge us labor, however the mechanic used impacts on the ball joints (jacked them up) I had to replace them, left the new long side vw axle hanging off the tire ruined it, it started to leak grease. I had to replace that, then all the plastic was ripped off on the passenger wheel well ( i had to replace that). INCOMPETENCE AT ITS FINEST!! Oh, if they tell you they can grind aluminum wheels to make them true again they lie don’t fall for it that was on the 14 jetta. When i emailed them they acted like they cared because, quite frankly, how you gonna prove it in court! Answer, you can’t they know it. Sh++ty Service advisers and jack xxx mechanics update: DO NOT GO HERE UNLESS YOU WANT RIPPED OFF STAN RALPHS IS A SHYSTER AND A LIAR KYLE IS A WORTLESS MECHANIC THEY HAVE DESTROYED MY VEHICLE. PICS OF THE BOLTS LEFT OUT OF THE SUBFRAME THAT THEY REPLACED THEN TRIED TO SAY THATS HOW ALIGNMENTS ARE DONE. YOU HAVE BEEN WARNED.
Joe Walker and the rest of the Ganley family were great!!... - csively
Joe Walker and the rest of the Ganley family were great!! Got me into a 2021 GLI and it’s the nicest car I’ve ever owned….thanks again!!
Very Sweet Lady and knows her Stuff will deal with her - Dwight_jeter
Very Sweet Lady and knows her Stuff will deal with her again a Five Star
Service is horrible would not recommend I went to pick up - Mark
Service is horrible would not recommend I went to pick up my car thought is was all good gave me my keys. before I took it I told them I had a low tire light on they cleared it and I had 6 pounds of air in it when it should have 35 I picked it up and I got it home didn’t fix it or tell me about it but was in my paper work and they lied to me when I called said they told me about it lucky it wasn’t my old lady driving it could of killed her or me was a front tire now my tires is messed up and rim is too and they won’t do nothing about it won’t ever take back there or buy a car from again service sucks
Jay Murdock was wonderful as were all the people we meet - SCOTTHOWARD17
Jay Murdock was wonderful as were all the people we meet and spoke with at Kempthorn
Brandon V has sold me least 7 cars and always takes care - bryanwilliams1
Brandon V has sold me least 7 cars and always takes care of me as well as my family and friends. Brandon will go out his way to make sure that im satisfied with great service. The best part they delivered to my home.💪🏾💪🏾💪🏾
Awesome dealership! - krhodes21
Awesome dealership! Bill in sales was great. No hassle or pressure. I would recommend White Allen Volkswagen to anyone buying a new or used car
We got a great car and Amar made the process easy. - malu.alenquer
We got a great car and Amar made the process easy. We are extremely happy with the quality of the car and their professionalism. Thank you!
Purchased a 2015 VW Golf R from this dealership in April. - SMPETERSON713
Purchased a 2015 VW Golf R from this dealership in April. The car is fine, and the sales experience wasn't terrible. However, I had to call twice to get an update on my plates, since my original salesperson couldn't be bothered to call me back. Here it is, the day my temp tags expire, and I'm told that I wasn't charged for the plates, and it's now on me to go to the DMV and get them myself. P*ss poor laziness on the part of the dealership. Quick to sell you a car, and slow to follow up. All they had to do was admit they screwed up, and we could've gotten it resolved. However, they just "cut and run" and left me holding the bag. Thank you for absolutely nothing. There are far better dealerships to deal with. I recommend that if you're looking for a vehicle, pass these folks by and keep looking. You'll be happy (and relieved) that you did. I would not recommend them to anyone. Not even my worst enemy. I really wish I could give them less than one star. A useless organization without integrity of any sorts.
WOW! - Jeffeverett
WOW! I am giving this “Service” rating as one who has been in the job of Service Manager. The only way this Preston Volkswagen has a 4 star rating is that they coming the quality VW product sales with the extremely poor service department.
My Passat was running poorly so I took it to the authorized dealership service dept. with the intent of having a professional experience with my car repairs. After $600 and over a week of waiting my car runs the same as it did before I took it in. The service manager Michael L, told me I needed to spend $5000 for additional repairs. I informed him that I would be willing to pay up to $2000 because I did’t trust his condescending attitude nd my common sense. They old me I would have o pay $575 in parts up front( I have never hears of this before) I paid it!!
I picked up my car after a month of them having kept it due to the mechanic being out for personal issues, with the same problem of my car running poorly exactly the same as when they received it.
The next day I took my car to a well known mechanic also in Boardman and after only a few hours they let me know that I needed a coils ($200 repair!!!) Now my car runs great no thanks to the rip-off service dept. at Preston VW.
As a man of 64 years old and having had 110 employees and 11 manager under me and serving our country as a U.S. Army Ranger, I have this advice for Bobby Preston. The service manager Michael L. Is a product of the “Peter Principle” not fit for his position. You would be better served by promoting Brian Butts who has a much better temperament for the job.
Sincerely, another one of your lost VW owners/customers.
Worst experience ever. When I asked questions, the front... - Bhardwaj
Worst experience ever. When I asked questions, the front desk person told me that, why are you asking same things over and over. As a customer, I do have right to ask questions, cuz iam spending more than 500 bucks from my pocket. I just walked away as my questions weren’t answered.
We test drove and bought a 2021 Atlas and couldn’t be... - Werlinab
We test drove and bought a 2021 Atlas and couldn’t be happier with our service. Dealership was not pushy and our salesman Kevin was amazing and knowledgeable.
Exceptionally rude salesperson named Nathan. - bryan
Exceptionally rude salesperson named Nathan.....avoid him......maybe you'll do better than we did
This place must hire a service that buffs up their - pj
This place must hire a service that buffs up their ratings, because there's no way they're really getting 4-5 stars. For the second time in 2 weeks, I was left on hold with the service department only to find out that they LEFT (knowing someone was on hold). The left before 6 when they supposedly close. I was on hold over 30 minutes both times. They did not call me about my car (brand new car, there for repair of a problem that shouldn't have happened) when they said they would, which is why I had to call in the first place. I later found out that the car has been ready, who knows how long. I also don't appreciate that their hold recording tells you repeatedly that you can leave a message, but in fact you cannot do so. Go to another dealer.
I had a nightmare situation with Kempthorn Motors and - jnull44
I had a nightmare situation with Kempthorn Motors and their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate with each other and they certainly did not communicate with me regarding my car repair. I brought my car in to have some work done under warranty which I was originally told was a vacuum leak so theyd order the parts and it should only take a few days. After about 2 weeks of hearing nothing I finally called the service department to check the status on my car. The answer I received is we are just waiting on the new engine to arrive. Apparently they decided to just replace my entire engine instead but didn't think it might be important to notify me the owner of the car that they were going to replace my entire engine. Fast forward another month forward and the new engine finally arrives they install it. I get a call asking if I was having any issues with my brakes when I brought the car in which I was not so they determined that the rotors had rusted frozen from sitting at their lot for 6 weeks waiting on the engine. They went ahead and replaced the rotors and brakes and I finally had my car back. I ran into multiple issues when finally getting my car back. The first being after driving my car for a week I went to use the emergency brake and it was completely limp and had been disconnected. Again this something that could have been solved by some simple communication. If there is an issue with the emergency brake at least contact the customer and give them the option to fix it before just disconnecting it without telling me. For one its a pretty big safety issue to just disconnect the emergency brake from someones car without telling them about. Secondly they could have just fixed it while they had my car already in there, I would have been happy to pay for it if it was not covered under the cpo warranty, but at least give me the option before disconnecting it. My check engine light also began to come on within a week of the installation of the new engine causing new issues and repairs.
Jerry Haag Motors is not a local dealer for me; however,... - tyoder
Jerry Haag Motors is not a local dealer for me; however, I would travel the distance again and again to receive the credibility and reliabilty that they offer. The personal service and dedication to serving the customer as well as providing a professional business atmosphere is clearly is a priority for the family business.
I was very nervous about making a large purchase and have limited knowledge about buying vehicles. Jerry Haag's staff made my experience enjoyable and they enabled me to feel comfortable in making such an important decision for my family.
I highly recommend Jerry Haag Motors!
Searching for a new vehicle during the shortage was a... - Geoff
Searching for a new vehicle during the shortage was a nightmare, until I called Pascal at Bill Marine. I found a car that I was interested in driving and he made the process easy and painless. I called ahead and he had the car pulled out of the showroom for me to drive and ready to go. I typically buy a new car every three years and this was one of the easiest to date. No back and forth trying to work a deal for hours. There is no doubt I will be back again for my next vehicle. Cheryl in finance was just as pleasant. There was no excessive pressure to buy additional add-ons. She breezed through the paperwork in no time.
I traveled about an hour to check the GTI they had on the... - Kinster2014
I traveled about an hour to check the GTI they had on the lot. It was a quick and easy process, they helped me get the car I wanted, with no hassle. Thanks to Chris and the rest of the team for working with me!
Excellent sales and customer service. - lfoore
Excellent sales and customer service. I have purchased two vehicles from this dealer. Sonja was a pleasure to work with.
Pleasantly surprised - BMWGIRL
I was PLEASANTLY surprised with how much I enjoyed my experience. I HAVE A “favorite” dealership that I’ve purchased 4 cars from and always go there. The ONLY reason I even came to look at Taylor Volkswagon was bc we know Kevin Modd that works in the service department. We were met in the parking lot by a VERY nice, down to earth, genuine gentleman named Kay Boakye who made our buying experience nice and EASY!!! Shawn Smith was also easy to work with and understood how to get me to agree to the deal!!! Then I was SO THRILLED to see Judy in financing!!! We have dealt with her in the past and she was just great so I was glad to work with her again!!!
Ken Ganley Westside Imports
Volkswagen Sales Manager