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The sales man was very helpful and went the extra mile... - GERRI2734
The sales man was very helpful and went the extra mile to ensure that I got the vehicle that met my needs. He was extremely courteous!
Top Reviewed Specialists At This Dealership
Subaru Sales Manager
I bought a 2021 Tiguan on 3/3/2021. My sales associate... - Vanessa
I bought a 2021 Tiguan on 3/3/2021. My sales associate was Ryan Thacker. I was upfront with him about what I wanted and price range. He went over and beyond to get me the deal I wanted. Such a nice and professional young man. I can’t say enough about the MAG VW dealership. Volkswagen incentives and warranty sold me right away! Thanks again
We called about the used Acura over the phone and it was... - jctree01
We called about the used Acura over the phone and it was the exact condition that Derek explained to us! This built our trust immediately!
Everyone was very friendly. Salesman David Cooper was... - JCP
Everyone was very friendly. Salesman David Cooper was ready for us when we got there. It was a good car buying experience. Awesome! Fantastic! Great!
Manny deserved a lot more respect from his colleagues and... - btbowe11
Manny deserved a lot more respect from his colleagues and I know he was new, but he kicked tail helping me out. Not many people offered to help him, but he did everything he could to make me feel good about my purchase.
I purchased a 2020 Tiguan last May. While the salesman... - djantdog
I purchased a 2020 Tiguan last May. While the salesman was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Totally different line. Not knowing if I switched or requested another vehicle if it would have impacted my sake, I left. I didn’t realize until I got home that the vehicle had no features the one I test drove did. Vehicle is sufficient. Sound system is below average, power is below average. Now fast forward to the first December snowfall. I’m in Home Depot and had to get pushed out the parking space. That’s when I realized I had a 2WD vehicle, which I never would have purchased. About a month ago, with the last snow fall, again, stuck in a parking lot. I hate to rock my vehicle out. I expressed my frustration with Volkswagen Customer Care, who submitted a complaint to the dealer. After getting no response, I stop up and speak to a “sales manager “, last name Gillum. I asked for the owner or someone beyond him. Not the owner, but the top guy? So, my insult meter is ticking. Explaining my situation , the only response I got is, “ never received a complaint “, salesman who never responded to my Dec 28,2020 email about being stuck was a part timer now, (So I guess that’s my problem?), and unless something is wrong with the vehicle, really nothing we can do. No concern for my issue, no investigation into why I had gotten stuck in a xxxx parking lot, TWICE. Clearly, something is wrong with this vehicle. As an officer, I’ve seen a lot of things, and people playing on others is common. I’m just another customer now. I value my dealership and have stood by Ganley, but this recent treatment may definitely change that. I can’t support a business “too busy”, for my concerns.
Jessica Yoho was a joy to lease a new Miata ! I would... - jkolb
Jessica Yoho was a joy to lease a new Miata ! I would highly recommend her as being very easy to deal with . Very knowledgeable about the car. The finance manager Mike was also very helpful for the paperwork. I was very pleased with Kempthorn's entire staff. They do it right !
Excellent experience as usual at Classic VW. Jennifer,... - Mike Mantho
Excellent experience as usual at Classic VW. Jennifer, Mike Chris, and the whole crew made the purchase experience very easy. 4th or 5th new VW I've purchased from Classic and it's always been a pleasant experience.
We walked into the dealership looking to purchase a used... - zachandlaniwyar
We walked into the dealership looking to purchase a used vehicle. Doug Vannatter met us with a friendly face and we actually ended up purchasing a brand new 2021 Atlas off of him. He provided great knowledge and information which got us into the driver's seat of a brand new car. Thanks Doug!
My experience with this dealer was great. Having... - Laura.zmarzly
My experience with this dealer was great. Having recently moved in this area I felt a bit apprehensive about looking for car maintenance and repair. I was very satisfied with the way I was greeted and treated by each employee. I was impressed by the communication about my concerns with my vehicle and the timeliness of the service. The shuttle service was so convenient. Than you all
I loved working with Mr. Johnson and Mr. Field! Super... - Dancortes
I loved working with Mr. Johnson and Mr. Field! Super easy car buying experience. The GM even stopped by to congratulate us! Very friendly team!
My first experience with this dealership. Wonderful... - rogbert5949
My first experience with this dealership. Wonderful experience, great staff and quick process. Would definitely use this dealership in the future for all my maintenance needs.
I recently purchased a used 2019 Honda Pilot from Corey... - Dicksalsberry
I recently purchased a used 2019 Honda Pilot from Corey at Germain VW.
I was extremely satisfied with my car buying experience. I suggest you consider Germain VW and request Conor O'Leary when you are looking to purchase a new or used vehicle.
Kaitlin is very professional. She made my wife and I feel... - rickckrouse
Kaitlin is very professional. She made my wife and I feel like part of the VW family from our first visit. She is knowledgeable of the different vehicles and explained the features of the ones we were interested in. She took the time to explain how to activate the many options and told us if we ever had a problem figuring them out in the future she is here to help. Very good experience.
I had a great experience working with Cortland Perry from... - wzh
I had a great experience working with Cortland Perry from Boardman VW. He was very responsive, honest and easy to work with. Leasing process was smooth and there were no surprises or false promises as experienced with other dealerships. I would highly recommend leasing through Boardman VW.
I just had the displeasure of dealing with their horrible... - inkabmw
Service definitely stepped up to the plate to help me when it came to warranty work!! I will definitely use them again for servicing my VW!!
I traveled about an hour to check the GTI they had on the... - Kinster2014
I traveled about an hour to check the GTI they had on the lot. It was a quick and easy process, they helped me get the car I wanted, with no hassle. Thanks to Chris and the rest of the team for working with me!
Cheaters - ballew.lee.roy
I took my 2019 Tiguan in for service this morning, they tried to sell me an air filter for 44+ dollars, I told them no, I was able to replace it cheaper. I thought I'd take their word for it and just get another filter myself. I did that, got the new filter home and the old one was barely dirty...any self respecting Tech would NOT have suggested that filter be replaced...they did it just to screw me out of money. I wish I would have never purchased anything from this dealership. I won't be back you can bet on that
I live in Pittsburgh PA. I have been looking for a Jetta... - ajpalmieri
I live in Pittsburgh PA. I have been looking for a Jetta for a few months now, so I decided to take a trip to Akron to test drive a 2013 Jetta GLI – 6 speed manual. During the drive all seemed fine. The staff at your facility mentioned that the car is in great shape and has been through a rigorous pre-sale inspection before the car can be sold. So, with the reassurance from your staff I decided to purchase the car (11/25/20).
While finalizing the paperwork I asked the financial advisor where the 2nd key to the car was. He mentioned that they have several garages/locations and that he would try to locate it and send it to me in the mail. A few days went by and I never heard back so, I called and they could not find the 2nd key. I asked him what the next steps would be to get a new one sent to me and he mentioned that he could get one, but it would be at cost to me - cost = $135.00 + programming.
Three days later (11/28/20) the clutch went in the Jetta. I was driving along a highway and went to shift the car it started slipping and then the clutch pedal went to the floor. I had the clutch repaired at the local VW dealer for $1950. The VW dealer here in Pittsburgh mentioned this should have been caught by the pre-sale inspection. I understand this is a wearable part but it was not identified during the pre-inspection. I called AJ B. he mentioned this was not covered by the 30 day dealer warranty that provided with the car. This is hard to believe as I only owned the car at this point for 3 days.
A week later, I was driving the car to work and noticed that the car was getting louder as I drove. When I got to work, I noticed that the rear muffler of the car was hanging down. After further inspection I found a “COAT HANGER” trying to hold up the back of the exhaust system with a significant section rotted away. I have attached the pictures.
Certainly, you can imagine my disappointment and concern with this car. I feel like a bought a lemon. Did it go through your pre-sale inspection? Is this car safe for my family to drive?
If the clutch would have gone 6 months from now, I can understand that, but the COAT HANGER? How do you explain this? How does that pass the Volkswagen of Akron’s pre-sale inspection? Wonder what a Pennsylvania inspection is going to find?
I recently had a conversation and several email exchanges regarding my issues with Rob Franks. He mentioned he didn’t think the muffler was like this when the car was sold and that it was not in the pre-sale inspection video. As you can see from the attached photos the muffler has been in this condition for a long time.
Rob also mentioned that he would cover the key and programming. The local dealer reached out to Rob on 1/7/21 via email and Rob mentioned he would overnight a check. The local dealership (Three Rivers Volkswagen) has still not received the check. It was supposed to be there no later than 1/9/21.
I have now left 3 voicemail and sent several emails to Rob over the past 2 week and I have not heard back from him.
I have also left 3 voicemails for the General manager and sent several emails to the owner and President. I have heard nothing back.
Buyer BEWARE here!
We test drove and bought a 2021 Atlas and couldn’t be... - Werlinab
We test drove and bought a 2021 Atlas and couldn’t be happier with our service. Dealership was not pushy and our salesman Kevin was amazing and knowledgeable.
I had a car towed to this dealership. They could not find... - Bridget
I had a car towed to this dealership. They could not find my car or the keys. The guy has lied to me and told me it was getting worked on when in fact I could still see it in the parking lot. Would not recommend this dealership
painless process - my1stlease
I chose to lease a VW Tiguan. Mr. Hamilton was thorough, knowledgeable, friendly, and not at all 'pushy'. He took time to answer my many questions. The color and model wasn't available but the dealer was able to locate my car and had it ready for delivery on the promised day. This was my first experience at leasing and my first visit to Bill Marine. It won't be my last.
Jerry Haag Motors is not a local dealer for me; however,... - tyoder
Jerry Haag Motors is not a local dealer for me; however, I would travel the distance again and again to receive the credibility and reliabilty that they offer. The personal service and dedication to serving the customer as well as providing a professional business atmosphere is clearly is a priority for the family business.
I was very nervous about making a large purchase and have limited knowledge about buying vehicles. Jerry Haag's staff made my experience enjoyable and they enabled me to feel comfortable in making such an important decision for my family.
I highly recommend Jerry Haag Motors!
Pleasantly surprised - BMWGIRL
I was PLEASANTLY surprised with how much I enjoyed my experience. I HAVE A “favorite” dealership that I’ve purchased 4 cars from and always go there. The ONLY reason I even came to look at Taylor Volkswagon was bc we know Kevin Modd that works in the service department. We were met in the parking lot by a VERY nice, down to earth, genuine gentleman named Kay Boakye who made our buying experience nice and EASY!!! Shawn Smith was also easy to work with and understood how to get me to agree to the deal!!! Then I was SO THRILLED to see Judy in financing!!! We have dealt with her in the past and she was just great so I was glad to work with her again!!!
Ganley Westside Imports
Volkswagen Sales Manager
Hyundai Sales Manager