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Tonneau cover - tvermillion
My service was quick and professional. They took the time to make sure I knew how to operate it. They were helpful with all my questions.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Service - Jack G.
Friendly service, easy to negotiate and no issue whatsoever. Highly recommended. Very friendly, the dealership looks clean, they stayed after hours to serve us and also called the tech in so I can have the car that night. Thank you.
Sales & Leasing
Best Sales & Service Experience - HondaFan17
I bought my first new car from Honda 18 months ago from Mitch. During my most recent oil change, the technician noted a small leak in my front axle. I took it in this morning per Brant's recommendation and I worked with Kristen in the Service Department. Kristen was so easy to work with, and has an excellent attitude. They had the part on hand to fix it and she updated me extremely quickly through the process. I'm relieved it was a warranty covered repair, but if anything else should go wrong with my car I would take it right back to Kristen.
Great service and price - Nickslobos
very good dealership. Katrina was very good and knowledgeable and helped us get a great deal. Definitely recommend seeing her. Overall a really good experience
Customer Sales Representative
Better than some - MBR
We were helped by Ron throughout the process, and he was great. Even though the process was streamlined there were still aspects of the experience that were not great, such as charges for coatings that were not immediately disclosed. Margo was helpful in seeing us of with additional information and making sure we were fully prepared.
Sales & Leasing Professional
Very quick, friendly and helpful . - Aespino
Brenden was who helped me and he was very friendly Not only to me but to my kids who came with me. He made it as less stressful and fast as possible. I would Definitely recommend this dealership to anyone who is looking to buy or trade in another vehicle.
Pleasant experience - gary
All the people I dealt with were friendly, knowledgeable and efficient. They gave me a good price for my trade-in and a good price on the new vehicle. A very pleasant experience.
Treated like family - Oregon541
We have purchased multiple cars over the year from Jim Sigel and get our cars serviced there. Always treated like family and wouldn't take our business anywhere else!
Bought New CRV - Ana in Corvallis
Jose was very friendly, respectful and competent during our exceedingly smooth purchase process without being pushy. We also prefer Powers’ maintenance service department even though it is not our closest option.
Ana J. Corvallis
Great service - Carrie Neet
The staff was friendly and knowledge. Rick V treated me like family and made sure I got the car I wanted, that fit me, and fit my budget. Soooooo happy!!
awesome - blygirl
I have purchased at least 7 hondas over the last 30 years. Have always had awesome customer service. all had over 200,000 miles one almost 400,000 miles when I traded them in or sold them.
Thousands for incomplete repairs - Au777Fait
Went to Ron Tonkin Honda for oil leak repair charged ~$3k for seals did not fix it now they want $4k to replace rings in engine which caused the original oil loss And claim they can't put a crate motor in a 2007 Honda Accord Which should have been manufactured till 2022 15 years after 2007
Airbag recall - Lori
I had made an appt. because of an airbag recall notice. Swickard’s Service Dept. took excellent of my Honda CR-V and me; even shuttling me back & forth from my house. That’s customer care I appreciate!
Typical sleazeball dealership - steinomite
Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand experience.
1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10+ minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2.
2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying.
3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will
4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties.
5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price.
Tips for not getting screwed on your next car purchase:
1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car).
2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay.
3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?"
BOUGHT A NEW 2018 HONDA ACCORD LEMON AND THEY DONT CARE - Millstom78
My wife and I have owned Honda’s our whole lives we normally had two at a time in 40 years of driving never had any issues other than change the oil and get tires at a normal time. The door trim fell off in the first week, on the highway the brakes locked and shut the car off I panicked because it wouldn’t start I then realized it was in gear it then started so I could pullover. Within 5000 miles the tire pressure light has came on and after there repair is permanently on. The doors buzz on and off especially drivers rear it was brought in for a scheduled repair but all of the sudden it was on back order and would be in two days later three weeks later no calls from anyone especially management who was going to stay on top of it it. I have been a car buyer for new car dealers over 20 years because in 5 minutes the windows don’t go up and down on them, the trunk open, dash system go out intermittently doesn’t solve the problem what they have done is try to sell my wife at 10,000 a new fuel filter and on then this last problem they told her the tires needed replaced the car has 20,000 miles on it my wife is a nurse for 38 years and at 60 years old doesn’t drive the rubber of the tires I am going to contact Honda about this store this not the Honda way or up to there standards . I didn’t want to leave a review my wife is very kind and an outstanding nurse who people send letters in recognizing her work she deserves better of her Red dream car. There is not enough room to list all the things that keep going wrong with it
Shady service. - Pilotowner83
We took our Pilot in for brake pads and were quoted $300. Got a call from the service writer to let us know that after changing the front brake pads they drove the car and still heard a squeaking noise, and that the back pads needed to be done also, and that the new quote would be $460. So we said yes, thinking that the new quote was the TOTAL quote. It was NOT made clear that the new quote price was in addition to the $300 for the front brake pads. It was also NOT made clear that when they said the back breaks needed done that they were going to replace the rotars. We would not have agreed to that. We disputed the total cost when we went in to pick up the car and we were blamed for the miscommunication.
Poor Honda Service - Stephen T Borg
My wife and I have had horrible experiences from Griffith Honda Service Department. Sales Department is almost as bad. They did not fix an issue with our new Honda, they scratched the fenders when they worked on it and they don't call you when they say they will. STAY AWAY;BUY ELSEWHERE!!
No stress purchase. Respect, respect. - Rhonda Smith
I purchased a used Honda Accord from Honda World in Coos Bay Oregon. Robert "Bob" Taylor was my salesperson. Bob listened to my needs and treated me with respect. I knew what I wanted, Bob did not attempt to sway me one way or the other. Bob was knowledgeable and was able to answer my questions. Sales Manager, Dan Messener created a very comfortable atmosphere during the paperwork and making sure the service needs that were requested were appropriate and included in the transaction. The whole process took less then one hour. Mike Sullivan in the service department was great to work with. Mike explained what was done during the safety inspection. I felt assured that I would be driving a safe, reliable car. I must say that this was a very easy transaction. I feel great about the experience. Would I recommend Honda World in Coos Bay Oregon to my friends, YOU BETCHA I WOULD. Rhonda Smith
Two bad oil-changes - down with bad mechanics
"it's unfortunate when a customer comes in for a simple oil change and ends up walking out of the dealership with a bill for over $200."
This happened to us twice at Sun west.(First time with a Honda Civic and second, a Benz. Of course we were stupid to give them a second chance.
It really is costing us more than the $200.00 because we had a mechanic friend who offered to change the oil and transmission fluid for just the cost of materials, but he found the bolt stripped ...courtesy of sun west and since he was moving to Texas in a few days and couldn't fit it in anymore, we now have to pay around $500 to get the transmission fluid changed and another $60 for the oil change on top of the cost of getting the stripped bolt fixed.
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