209 Pennsylvania Ford Dealers

The whole experience was excellent. - wkndrv61pa

The whole experience was excellent. The sales associate was one of if not the best I have had. There was no pressure or going back and forth to get pricing I wanted. The delivery was thorough and the whole day was not spent at the dealership

Went in to buy a new car. - agamble5

Went in to buy a new car. Had title in hand for the trade. Quick deal, 0 percent interest. Electric performance car!

Rex Bush was very knowledgeable and great to work with! - Mandy R

Rex Bush was very knowledgeable and great to work with! He was patient and answered all of my questions. If you’re in need of a new car, go see Rex!

Blaise Alexander dealership has always given the best - dsbdave

Blaise Alexander dealership has always given the best service and was very accommodating during our visits.

They made the process easy especially Jacob everybody at - Djohn601

They made the process easy especially Jacob everybody at the dealership was very nice wil recommend to everyone looking for a new car

Great experience from start to finish my salesman Tim was - Gman

Great experience from start to finish my salesman Tim was very helpful and I got a great warranty. I would recommend this dealership they gave me a fair price for my trade in and met my needs to make the deal possible.

Everything went fine. - tduf0406

Everything went fine. They came to my work space to pick up my vehicle. Service was performed as stated

On time, knowledgeable, well trained staff, courteous - Jellissq

On time, knowledgeable, well trained staff, courteous staff. I purchase my 2022 Bronco at Bairel Ford and because of their excelkent service I will be purchasing a new Bronco from ghetto same dealer!

Courteous, fair and efficient people. - Tonigirl

Courteous, fair and efficient people. Quality workmanship. Valet service is a real customer friendly experience

Seriously misdiagnosed engine problem and illegally tried - ksplitstone74

Seriously misdiagnosed engine problem and illegally tried to charge me for it rather than fix it under the warranty. The fix would have been useless anyway, they ignored the actual problem. They also refused to do both recalls. They left all my doors unlocked and the glove box and console where open and items stolen from the vehicle. Will update this after my complaints are filed and resolved with The F.T.C. & Attorney General. Possible lawsuit forthcoming. I suggest people educate themselves of the Magnuson-Moss Warranty Act. Your state also has many other consumer protections for when a car dealer may be misinforming you of your rights.

Mike, John and Landen were awesome. - Harrygetty54

Mike, John and Landen were awesome. Mike you’re my BF. They were all very accommodating, patient, helpful and felt they were sincere with all the information they gave me. Mike, thank you for going over and above giving assistance in getting proper products my F150. However, parts and service were very slow providing us the installation of the bed liner and tonneau cover. They were all very friendly.

Courteous and delivered as promised Provided - pren00

Courteous and delivered as promised Provided professional ride home Did not exceed cost of service Certainly Would highly recommend to friends and family

I always get great service from all the service managers. - bsands25

I always get great service from all the service managers. The technicians always get the maintenance done in a timely manner.

I was very pleased the service, the notification about an - aldelasalle73

I was very pleased the service, the notification about an unsafe tire with sidewalk damage and with having my vehicle washed upon completion of a recall issue and oil change.i would have no problem recommending this dealership's service branch to friends in their area.

Dealership didn’t get the vehicle I wanted. - Bigsnuff

Dealership didn’t get the vehicle I wanted. Never showed us how to operate the screen and various functions. Disappointed in every aspect of the service.

My wife and I had a great experience purchasing a used - steve

My wife and I had a great experience purchasing a used vehicle from Smail Ford. From the time we arrived on site until the time we drove our vehicle home everything fell into place. Our questions were thoroughly answered and the staff made us feel welcomed and comfortable while we discussed our options. We would consider Smail Ford for our vehicle needs in the future.

Courteous and responsive. - wmulligan

Courteous and responsive. Don't seem to overcharge or look for things to fix that aren't broken. Over all, a pleasure to work with,

Jeff Kresge was a very good representative of State - tombaney

Jeff Kresge was a very good representative of State College Ford Thank you Jeff for working hard to please us.

Vince G was a pleasure to work with. - Bob Doc

Vince G was a pleasure to work with. Dealer fair with trade in and the buying process was streamlined so making an excellent buying experience.

Excellent customer service! - singletary49

Excellent customer service! They completed an oil change for my car in a timely manner. They noticed I needed new windshield wipers, and they put new wipers on for me

I’ve never experienced treatment this unprofessional from - Kevin

I’ve never experienced treatment this unprofessional from any business. When I recognized that Frank in service was too frazzled to handle the call, I politely said I’d reach out another time. He then called me back—unprompted—just to swear at me repeatedly and end the call with “F*** you.” What’s worse is that upper management has not responded to any of my emails. The silence suggests that this behavior is either ignored or tolerated, which is extremely concerning.

Very welcoming and knowledgeable about the truck we - Cldeitch146

Very welcoming and knowledgeable about the truck we bought.Our salesman Noah was outstanding always making sure we understood how to operate it

Ricky was polite and upfront. - Mmattoswald

Ricky was polite and upfront. No hidden fees or dealer adds. Very transparent throughout the whole process.

RE: Collision center. - Pepperkit

RE: Collision center. 3 -5 time frame to replace a rear bumper took 8+ days. We had to call as the body shop never contacted us regarding the delay. They said an ordered part was wrong, but didn't know until 6 days after drop off. In person visit yielded no further explanation. Will NEVER use this collision center again. A simple courtesy call regarding the problem would have been much appreciated, but apparently there is no concern for customer service with Ciocca

Purchased a used 2023 BMW that had supposedly undergone - Neveragain

Purchased a used 2023 BMW that had supposedly undergone their full inspection. The following weekend took it to a BMW dealer for inspection and came away with a $5,000 bill for repairs Beans should have spotted - including all four tire rims bent. I will be taking action against the dealership for this.

I had the best vehicle purchasing experience of my life - Deb Meyers

I had the best vehicle purchasing experience of my life at Koch Ford! From start to finish, everything was smooth, professional, and completely stress free. Product Specialist Michael Clapso was an absolute pleasure to work with. Mike made the entire process comfortable and easy. He handled every little detail with care and kept me informed every step of the way, which gave me complete confidence and peace of mind. If you're planning to buy a vehicle, I highly recommend asking for Mike. You won’t regret it. This was truly an outstanding experience!

We recently purchased a new truck from this dealership. - Jo

We recently purchased a new truck from this dealership. The vehicle itself is great, and the sales process initially went smoothly. However, the experience changed significantly once we decided to finance the vehicle through our personal bank instead of the dealership. After informing the staff of our decision, the atmosphere became noticeably less welcoming. When it came time to complete the paperwork, we were not brought into the finance office and instead signed the final documents while standing in the lobby. No one reviewed the paperwork with us or walked us through the documents before signing. This stood out to us because we have previously purchased several vehicles from a sister dealership in the same group and had positive experiences there. We expected a similar level of professionalism and customer service. We are happy with the truck, but the final part of the purchasing experience did not reflect the level of customer service we anticipated.

This dealership is racist. - poohbam0327

This dealership is racist. I called on 6/1/26 to schedule an appointment to test drive a 2019 Chevrolet Suburban. On 6/3/26, my husband and I drove 50 minutes to this dealership. When we walked in, I asked for a manger because I was there for my appointment. The gentleman that helped us (Ethan Pilipczuk) was very inexperienced. I told him what vehicle it was, he took my husband & I outside to go look for the vehicle (no keys in his hand). When we couldn’t “find” the vehicle, he told us that we were going back inside to make sure it was on that lot. He also asked me if I had the stock number. As a salesman, you should have had all of that information ready when I arrived. He proceeded to tell me that the truck was on another lot and he was going to get it. We waited almost 25 minutes before he returned and claimed that the truck had been sold. Yet on the website it still said it was available. He told me that he was going to see if there was something else in the inventory that I may like. We waited another 10 minutes and he arrives in a vehicle that was smaller than the Suburban. When I told him that I wasn’t interested in that vehicle, he said “Okay, give me a minute to talk to my manager.” We waited another 15 minutes and he was nowhere to be found. So we left. I went online today (6/4/26) and the vehicle is still online with no sold or pending sale. So I called and pretended to be a Caucasian female and the salesman Kevin said the vehicle was still available and I could come test drive it today. I texted Ethan to see if “the sale fell through or if they had new inventory” and he told me No. I refuse to give this dealership my business. You lost a customer who is a USPS employee with a 722 credit score. I Will Never Do Business Here.

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

I had a great experience dealing with ciocca . - holdenr672

I had a great experience dealing with ciocca . My salesman, Rob Mentzer was a great help . He took the time to talk to me and helped me find the best deal . I would recommend talking to Rob if you are looking for a vehicle. Thank you!