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Rod kept me up to date on my vehicle and when it should... - SDG1028
Rod kept me up to date on my vehicle and when it should be there and had everything ready when I arrived for purchase
Top Reviewed Specialists At This Dealership
Sales & Leas
Sales & Leasing Consultant
This was by far the most pleasant experience I have ever... - Randy
This was by far the most pleasant experience I have ever had when purchasing a vehicle. Mr. Joshua Myers is an excellent salesperson!! He knows his business, knows his vehicles, and both he and Forrester Lincoln are willing to work with the customer to achieve satisfaction for both company and customer. I will definitely recommend both to anyone I talk to that is in the market for a vehicle.
New & Used Sales
Budget Lot Sales
Clean. Employees courteous. Did all services requested... - firstname.lastname@example.org
Clean. Employees courteous. Did all services requested in timely fashion. Scheduled appointment within a few days
Master Sales Consultant
Coccia was excellent to deal with. Lori Thomas was very... - Raggedyjeanne
Coccia was excellent to deal with. Lori Thomas was very helpful in explaining
all the details of my 2021 Ford Escape. Very pleased overall with Coccia
I took my car (2020 Ford Fusion) to Haldeman Ford... - Rob L.
I took my car (2020 Ford Fusion) to Haldeman Ford Kutztown for service. I needed an inspection, oil change and tires rotated. At Haldeman they do an entire check of the whole vehicle which is awesome. The guys working in the service department were very friendly and patient. I never used my Ford Pass account and needed extra instruction to be able to use it. They were extremely helpful and knowledgeable. This being my first experience with Haldeman Ford, I have to say it was much better than another Ford local dealership I used for my daughter's Ford Fiesta in the past. I want to say thank you to Haldeman Ford for making my service experience fabulous not to mention how awesome the purchase experience was for the Fusion also.
KEEP UP THE GREAT WORK TO EVERYONE AT HALDEMAN FORD KUTZTOWN!
Great place to get your maintenance done. The facility is... - gary633.gf
Great place to get your maintenance done. The facility is very clean. The people who work here are fantastic. I will definitely be back. I am very happy.
Great customer service. Best & easiest car buying... - AD
Great customer service. Best & easiest car buying experience ever! The staff was extremely nice & helpful. The whole process was quick, easy & stress free. Awesome experience.
Sue and Ken has been doing a lot of business for last 20... - kennethantol
Sue and Ken has been doing a lot of business for last 20 years. The first person we met was Joe who sold us our cars. Then we met with Jim who explain to us the car service. Now we deal with Mark at the service department. No problem is ever too tough for Mark. We have Bud that does all work on the car and various suggestions about our car. Bud is a great person
Wonderful and quick!!Got my car in quickly and was done... - HRABICK
Wonderful and quick!!
Got my car in quickly and was done quickly.
Always nice and accommodates my work schedule.
Easy to set up service appointments
First of all every time I go to get an oil change or... - Josephine cruz
First of all every time I go to get an oil change or inspection there’s always grease on my interior and door. I just went to a 30,000 mile check up and an oil change grease on my door they didn’t change the sticker telling me when my next oil change is. How do I know that I got an oil change. They said I needed new tires so I got them they scratched all my rims. I called them they said that they were already scratched I said no way I take good care of my car I park a mile away when I go shopping. I sent pictures they said that they were going to talk to the manager chuck this was Friday July 3rd today is Tuesday July 6th still haven’t heard from them! This is how they take care of there customers! The service sucks there service people are very negligent. I don’t trust them! And I don’t want to take my car there anymore. My car looks old because of the negligent of service!
I was an absolute pleasure buying a vehicile from Biondi.... - montio1
I was an absolute pleasure buying a vehicile from Biondi. Everyone was so nice and I enjoyed my experience there. Mr Biondi is a super guy. Russell sold me the vehicle and explained everthing and he was just great. I can't say enough nice things about this dealership they know how to treat people.I say this because my last two vehicles I bought elsewhere was nightmare. Can't forget the finance dept. very helpful and very nice. I definitely will buy there again ! Mike Montedoro
My experience buying my car was excellent! I was very... - baleonard70
My experience buying my car was excellent! I was very pleased with the amount of effort not only my salesman had put into my purchase but also the other departments too.
Everyone is very friendly and very courteous. It is a... - Dottie
Everyone is very friendly and very courteous. It is a pleasure to deal with everyone at Maguires’s. Service and sales are both great. Maguires’s service is efficient.
As always, Tom did a great job of getting ius the car we... - edward.cole
As always, Tom did a great job of getting ius the car we wanted. We will continue to use Tom and Springfield Ford for our automotive needs,
John Armstrong was amazing to work with during the entire... - Purdya20
John Armstrong was amazing to work with during the entire buying process. He treated us with respected and helped us get the truck we wanted. We will be returning to buy our next vehicle from John.
Pete made everything painless and was super helpful. Very... - iownthedearolfs
Pete made everything painless and was super helpful. Very friendly staff as well. Drove 5 hours to get a car and he had everything in order by the time I got there. 5/5
I brought my 2020 F-150 in on Monday 4/26/21 to have the... - Matt T
I brought my 2020 F-150 in on Monday 4/26/21 to have the backup camera replaced under recall and the rear window replaced under warranty for damaged defroster lines. The service advisor Derrick stated that the work would only take one day, and that the vehicle would be ready by the end of the day. I called during the afternoon to get a status update since I hadn't heard anything from the dealership at this point, and they said again that it would be ready at the end of the day.
I drove out to the dealership after work, to not only find that my truck was nowhere to be found, but that no one left in the service department even knew where my truck was! After waiting to call a manager (Tom) at home, they then informed me that my truck was off-site at another location for the rear window, and that it would be ready for pickup tomorrow. I informed them that they had told me that the truck would be ready today, and that I just wasted an hour driving out there to retrieve my truck that was not there, and that no one bothered to inform the staff where my truck was, and couldn't answer where my truck was when I arrived to retrieve it.
Tom the manager called me the next day (Tuesday 4/27/21) to apologize about the lack of/poor communication, and asked what he could do to "make it right". I told him that we could discuss when I arrived to pick my truck up, and at the very least your staff should be able to properly communicate with the customer, and each other. When I arrived to pick my truck up, Tom couldn't even bother to be there; Derrick was gone as well. As you can see in the photos, the interior of my truck was absolutely trashed - every surface was covered in the rust-colored brake dust/shop dirt from a service technician(s) work clothes. It was all over the door panels (all 4), steering wheel, arm rest, upholstery front and back, foot prints on the back seat, back of the seats, and door panels. I had to have my vehicle detailed to have the damage fixed in the amount of $283. If the service department was doing their jobs, they would clearly see that the vehicle was not properly protected during service, and in no way was it ready for delivery to the customer.
It is inconceivable that a service department would be run in such a careless manner from the top down. The manager can't be bothered to manage the service advisors to make sure they are in communication with the customers about the status of their vehicles, or be sure a vehicle is ready for delivery to the customer in a timely manner and acceptable condition. The manager also can't be bothered to be present to rectify the situation (the first one) as he stated he would. Tom has since called me twice during work hours, but will not return my call when I call him back. Clearly Smail Ford is not interested in providing quality service or building and maintaining customer relationships.
Smail Ford has a plaque hanging in their waiting room that says something to the effect of "treat every customer as if they were a guest in your home" - they do not live up to this ideal. They did not respect me or my time, they did not treat my vehicle as if it were their own, and if this is how they treat a guest in their home, I wish they would have lost my invite. If you need service on your vehicle, I would suggest you look elsewhere.
Be careful..........This dealership is a "BAIT AND... - Kim D.
Be careful..........This dealership is a "BAIT AND SWITCH". A 2021 Lincoln Corsair Reserve was advertised on CarGurus as 45,901.00 with 1,250 miles. When I got there the car was not there for me to see (I never gave my cell phone, so not the salesperson fault). However I got an email that said it was 47,000! I questioned the price that was advertised and still went to see it. The car was not there! Had them run my credit for the loan and then got an email that the car now had 3,400 miles on it and that they were not willing to give me a "USED CAR" price and it was still 47,020 as this was the deal as this was the car and the color that I wanted. I emailed them with a final offer of 46,500 or I was going to go look at the BMW, Cadillac and Mercedes to please give me an email back and I never heard back from them.
I ended up buying a 2021 Mercedes GLC 300 for 45,900! This deanship did me a favor as I wasn't willing to deal with their xxxxxxxx! BUYER BEWARE...........I would never shop or recommend Pacifico dealership to anyone. Keep looking.......my Mercedes is amazing.........This dealership SUCKS!!!!!!! BUYER BEWARE..........THEY ARE A BAIT AND SWITCH........WITH THEIR PRICING AND MILEAGE!
Called for appointment for service that is covered under... - hshayshan
Called for appointment for service that is covered under my bumper to bumper unable to provide a rental car for my inconvenience. Prior to this called multiple times to speak to service with no return call. Would have taken car to my own garage but was told that ford had to do the repairs
Car sales people often have bad reputations, which is why... - RAbraham
Car sales people often have bad reputations, which is why I feel so fortunate that I work with Chris Katona. I trust him 100% to get me the best possible deal. He works to provide the best for me, as a person. We have bought upwards of 15 cars from Fred Beans Ford, and Chris, and have not been disappointed. I recommend him to him to my friends without hesitation. He’s just a good person.
This was the best car buying experience I've ever had. ... - skinnygmg
This was the best car buying experience I've ever had. No anxiety because they dont have sales people and don't negotiate. They don't have to. The prices are great and they don't take trades. No funny business. Pick out the car, like it, buy it. That's it. I couldn't be happier with my purchase. Thank you
I had not bought a car from Bob Massie in over 20 years,... - Will15035
I had not bought a car from Bob Massie in over 20 years, but always remembered how the value and service was great. I moved back to area, and bought a used car, and am glad to say that they are still friendly, helpful and fair. Thanks again!
Dont ever and I mean ever go to this junk place to buy... - Tyler
Dont ever and I mean ever go to this junk place to buy anything I wouldn't buy a soda at this place this place should be bull dozed over you have been warned STAY AWAY!!!!! Go to Paul brown
Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows
Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.
They were understanding and willing to work within our... - ddepew0
They were understanding and willing to work within our guidelines, understanding that we are a non-profit that is protective of finances. Doug was attentive even though busy.
Phil Fitts Ford & Lincoln
Body Shop Manager
Lead Service Writer
Bob Ferrando Ford Lincoln Sales Inc
Sales & Leasing Consultant/ Commercial & COSTARS sales