Very Pleasant and Postitive Sales Experience - TO2018
Joshua Myers was great to work with throughout the purchasing process. Looked at several cars before deciding on the Ford Fusion. The Dealership was concerned on making sure I was satisfied with the car.
Top Reviewed Specialists At This Dealership
New & Used Sales
Excellent Communication - Mike
We found a vehicle meeting the specs we were looking for on line at Springfield, however we live 6 hrs. from the dealership. My questions and concerns we're dealt with promptly in detail by Steve Ahern. Upon arrival at the dealership, the vehicle and staff were prepared for us and we received immediate attention. Steve spent the time to make sure we fully understood all the features of the vehicle so we were prepared for the 6 hr. drive home. Midge had all the paperwork ready to go and was able to process everything for us in prompt but through manner.
Ford Lincoln Sales Specialist
New And Used Sales Consultant
So courteous and honest - Mustangcarol
Fast, friendly, courteous,knowledgeable too, I know I can call service with any question, so helpful even if I don't have an appointment. I trust them with my vehicles, I know they don't just slap a sticker on, they maintain a high level of standard in my book!! And being a woman, alot of places will take advantage of that, but not at Ferrandos!
Master Sales Consultant
Excellent experience - Hogwildz
Great experience, no pressure, friendly, accomodating, really good pricing. I left with more than I thought I could afford, for less than my top budget price. Bob Thennes, Murad Elbattah, and Rob were great about everything. Very personable. You all said you could make it happen, and did. I can't say enough good things about this experience. Thank you gentlemen, I will be back with any further needs. Rob Leonard
Sales and Leasing Consultant
2018 F-150 XLT - PHILR0
Albee was top notch and very professional. He understood I didn't have a lot of time due to my work schedule and he was thorough and precise! Experience was quick and painless.
Sales & Leasing Consultant
Best car buying experience!! - Alissa85
From even before walking in the doors, I felt as if I was family. My 7 year old son and I went shopping and test driving on a Saturday afternoon and while we were there he even said how much he liked the place! It’s a car dealership that even young kids can enjoy! This truly was our best experience and the staff is amazing!!! Jason and Danny went out of their way to accommodate us! Thank you so much!!!! Words can’t express my gratitude and appreciation of these 2!
Retail & Commercial Sales
Ask for Dan anderson - Megan's
Dan Anderson provided excellent detailed service on th purchase of our Lincoln MKX!! He is friendly, easy to deal with highly recommend ask for Dan!!!
Best dealership hands down! - BMWking911
Well, where do I start. I was in the market for 2018 Lincoln Navigator L reserve. I needed it custom ordered from factory. I first called a dealer Bob Davidson Lincoln around me and my god that was a mistake!!! They wanted me to pay 5% over Msrp!! They treated me poorly and were so rude. I decided to not give them business and I found Cooper Motors which is a little far from me. I called and right away got to speak to Ken! This is where the story became amazing! Ken is the absolute MAN! He right off the bat gave me AMAZING price in the new Navigator, listened to my needs and what I wanted, and answered all of my questions! I ordered my Navigator and now just waiting to take deliver in 8 weeks or so. Ken and I still text and if I have any questions no matter the time or day, he responds to my questions almost immediately. This is an experience like I have never had and I have owned over 30 vehicles in my life and no I’m not 90 I’m 36 I love cars :). Anyway, Ken is absolutely spectacular and makes this dealership look good. This is blue collar Town with honest people and it’s rare to find these days. Thank God for People like Ken and God Bless our President Donald Trump, it’s because of this economy and my stocks booming I can get the 90,000 beauty from Cooper Motors! Can’t wait to pick up my 2018 Lincoln Navigator L Reseve! Thanks Ken!!
Excellent buying experience!!! - Ryan Browning
I got to the dealership and was not swarmed or hassled. I walked right to the 2017 Ford Raptor. I walked inside and was met by Kevin Deets who I can not say enough about. He just asked me what I wanted the keys for to look at. I didn't feel like I was being pressured or pushed around. I was extremely pleased by how knowledgeable Kevin was about the 2017 Raptor. The whole process was painless and smooth from the whole team at Fred Beans Ford, sales/fianance/warranty. I would definitely recommend this dealership. And when they haves sales people like Kevin Deets it's a no brainner. Love My 2017 Ford Raptor! And will be back to this dealership when I purchase a new Ford!!!!
AWESOME - Tr1113
Lori Thomas was the greatest! I was really nervous and she was very patient and kind. I am so glad I bought the MK Lincoln! Thank you Lori for all your help.
Courteous service - Elky
Attentive staff, friendly, knowledgeable and punctual. Walked in on a friday knowing what I wanted, and within only a week took deliver of my vehicle.
Unscheduled service. - Joe and Mary
Went to the new Ray Price facility for service. First time there. Pulled into the beautiful bay area. Broken rear windshield wiper. Chris said make yourself comfortable and will have you out of here in less than an hour. Less than 35 minutes was more like it. Thank you Chris. Always a pleasure to see you at Ray Price‘s service area.
new car purchase - fjs
Very helpful and courteous. Very thorough with explaining the car functions, Car was ready for pickup
as schuleded. went above and beyond to make sale very easy
I am a customer for life - Kpjm76
I went in with a maybe scenario and ended up in a new lease and saving a ton of money every month. This is my third vehicle from JK and 2nd from our Sale Assiciaie of John Armstrong. John is a straight talker, no BS and does his best to make it all work out.
We will be back for the next car/truck when the kids start driving.
A MODEL OF EFFICIENCY,HONESTY AND PRICING FOR OTHER DEALERS - JOE W.,BARB A.
Purchased new 2018 ford escape-drove 4 hours r/t and well worth the time.
Personnel dealt with:
BRENDAN COSTELLO-SALES CONSULTANT
--Well mannered ,honest polite and professional
--Obtained best price and pursued all rebates,discounts etc.
--Double checked and verified all price calculations, the day before our arrival
--Promptly returned calls and answered questions( even when not at the dealership)
--No sales pressure ,considerate of customer's time
--Arranged for vehicle and paperwork to be ready upon our return from lunch (1 hr.)
--Overall very helpful and accommodating to seniors
JOSIAH RICHARD -FINANCIAL MANAGER
--Cost of vehicle and all fees agreed with those stated by Mr. Costello to the penny
--All fees and charges prominently displayed in large print on the office wall
--No hidden fees or unpleasant surprises
--Very professional ,efficient, and took time to fully answer any questions
--No pressure to buy any additional products(but explained what was offered)
--Transaction went smoothly and quickly
--Overall very considerate, honest and polite
KIM FROCK- SERVICE DEPT.
--Very helpful and knowledgeable about the vehicle's technical characteristics,(she owns one)
--Instrumental in decision to purchase specific vehicle ,based on her input.
--Overall a pleasure to deal with
Great effort - gheath
I really appreciated all the hard work and long hours that Bob Salyards put in to get my wife and I the car we wanted.
Prompt service - Tom
Battery died at 13000 miles. After getting jump start got car to Haldeman, fixed in a few hours even though there was no appointment .Shuttle available for ride home. As usual prompt efficient service. All covered under warranty. Thank you Victor.
Leasing experience - F150convert, DaveD1352
I just leased a 2018 F-150 from L B Smith. The salesman , Steve Souder was knowledgeable, professional,courteous, and helpful with all my questions. Couple his efforts with their Bus Mngr
Bob Baldwin, who took care of all the paperwork and made the procedure seamless as well as painless. The whole experience was what getting a new vehicle should leave you feeling like
Excellent service - Derekjames91
Wether it’s to get my tires rotated or my car inspected Smail is always a great place to go! Frank and everyone is so nice and willing to go that extra step to help you with your vehicle.
Excellent - Bob36
Great experience and a great deal. Both John and Joe were excellent to deal with and I would highly recommend. In fact my dad purchased his second truck from them a week after I did.
Love the service department - tracy
I have always depended on the excellent service I receive. I had an emergency and as usual they came through. I will never go anywhere else and I have recommended them to everyone I know. They have the best service department and Ed Tissue is the best!!!
Always a great expereince! - janez
We have bought many new vehicles from Haldeman Ford and would not go anywhere else. Even if there are a few "bumps in the road" they go out of their way to make things right!
Horrible Experience!! - Mel0908
Had a good experience the day I purchased a pre-owned Escape. Was called ten days after purchasing the car to inform me they made a major error in typing in the wrong payoff amount in my paperwork nor did they call to verify the payoff. Out of coincidence the salesperson stopped working there two days after my sale.
The General Manager, Tony could care less. He showed no empathy with the situation. I then requested to speak with the owner who was just as rude. He made sure to throw in my face how long he’s been in business and that the situation would get nasty. I really was made to feel like a thief. Like a pebble in their shoe that they wanted to get rid of.
I ended up returning the vehicle back to them and getting my trade in back. Took my business elsewhere and ended up with a brand new Escape! As someone who works for a financial institution and in Customer Service, there’s a way to talk to people. I will be sure to not recommend anyone to this “family” of dealerships!!
Top notch customer service - fordguy55
Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend!
A wonderful experience! - Rory Quinter
I recently bought a used Jeep Grand Cherokee from Curtis Sites. He took excellent care of me and made sure I received the best deal possible. He went the extra yard and I greatly appreciate it. I will be back for my next car when needed. Thank you Curtis!
Great Experience - Suzanne Brown
I was a bit nervous making my trade this time but Harry was awesome. The process was easy and I am very happy with my new Fiesta
Joe Conway is the best guy to buy a new car from! - Emory Todd
Joe made the purchase of a new Lincoln Navigator (with an overwhelming amount of new technology) a smooth and pleasant experience for my wife and I (two of the least technologically adept individuals on the East Coast). It was a pleasure to deal with him and we were pleased with every aspect of the transaction. Additionally, Mike Pacifico, the GM, gave us great confidence and faith in the dealership and Anthony Nestor, their financial guy, sailed us through the paperwork jungle without a hiccup.
Couldn't have been any better!
Best service - Ellen Renish
My service representative at Bergeys is totally awesome! He always goes out of his way to make my service appointments easy for me. I am always offered a loaner car which I often accept. They always wash my car before returning it and he always explains what they will be doing and the outcome of the inspection/repairs. I give Chuck B 5 stars every time that I must have my car serviced and today was no exception! I appreciate Chuck's kindness and his attention to details of my needs e.g. time, work etc.
Great salesman HORRENDOUS service - Kgflyers8
Would not go here for ANY work to a vehicle. Had an issue with my 2015 Ford (in 2017) rear AC controls would not work properly, we were basically told user error. Our salesman checked and said this is nothing your doing wrong. Was told in the beginning of August the part was being ordered and happened to be on back order, would take two weeks. August comes and goes and coming back from vacation we needed a tire, we go to the dealership to get it replaced and asked about the part, the lady at the service desk confirms the part was ordered and they had it since the 2ned week in August....yet we NEVER received a call. Guess its good my tire had to be replaced and give them more of my money, otherwise we would have never known the part was in.
Now we have a clicking noise in the front end when turning the wheel. Take it in once, they say we couldnt recreate the sound, drive 5 minutes away and theres the sound that they couldnt recreate in 4 hours.
Setup and appointment for that following week, to be told there is an issue with a washer in the wheel. Setup an appointment for that Thursday, take it in, drive it to work, not long after, there is the clicking noise AGAIN. Back in the shop for the 3rd time the following week on a Tuesday. Get a call at 445 that the car is done. Get told that its good to go, but if we would hear the noise again to take notice of what is being done when it happens, the temp outside, is the car warm. Pick it up, drive 8 minutes home to hear the clicking noise everytime i turn the wheel. Take it back that same night to have 2 people listen to it, say "we have never heard this before". I say what if we open the hood? No one there was smart enough to open the hood to get a better idea of where the sound was coming from.
Told our warranty covers a loaner...but they dont have any...GO FIGURE. Told to drop it off first thing. I ask what time they open, 730am, car is dropped off at 710am. Call them at 1230 (5 hours into the work day) and they have yet to pull the SUV into the garage.
THREE times this vehicle has been there for the same problem and yet on the fourth time you dont make it a priority to get it in.
We had just as bad of an expirence with having a car fixed from hail damage.
Not to mention they dont call you back, no one answers the phones.
Our salesman hands down AWESOME, the majority of this place is absolutley worthless!
Steve (believe the service manager is his title), very understanding, helpful and got stuff taken care of. Andy (shop foremen) also great and got back to us very quickly. The rest need to take a lesson from these guys.
A Big Relief - lcd
After totaling my car I needed new car fast. We in my new Ecosport in a matter of hours. Thanks Mike for the great deal!
Ken Pollock Ford/Lincoln
Phil Fitts Ford & Lincoln
Springfield Ford Lincoln
Bob Ferrando Ford Lincoln Sales Inc