I had a very disappointing and concerning experience at - ashley.lauria5
I had a very disappointing and concerning experience at this dealership. While driving through the parking lot to reach the service center, I encountered employees using a forklift to tow vehicles, with the forks raised and no visible safety precautions—no cones, no signage, and no spotters. They were not in a designated forklift area. The forks were not visible, and my car struck them as a result.
I reported this immediately to both the service manager and the general manager, but neither took responsibility or action. The general manager accused me of driving onto "his property and hitting his forklift". Their lack of concern for public and customer safety was extremely troubling. This type of behavior puts both customers and employees at risk.
Had I been dropping 40k on a new vehicle, maybe they wouldn't have been so unprofessional or egotistical.
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