It is my one-star review from yesterday, August 4, 2026. - mikebright516
It is my one-star review from yesterday, August 4, 2026. I have attempted to correct the prior review but have been unsuccessful. I truly justified in my feelings after so long a relationship to have been dealt with like a big-city dealership. The wife and I went to swallow my pride, pay the $200 for my 2 cents worth, pick up my truck and live with it. I walked into EAG Service department ready to have the lesson over with this "new" dealership. I was asked to wait to speak to EAG management when the Bill McRae Ford walked up to me and made it all fair and square. Like they have a hundred times over the years, for three generations of my family. She made it 100% good today and in the future. It is my opinion that EAG has had a few growing pains since McRae closed/moved, but the level of hometown pride is certainly back. I was treated like I was the most important customer they have (McRae again) and any "issues" were immediately rectified just like it used to be. I never had any issue with Sales; they made it easy for me and are top-notch. Now it is clear to me that Service of old is back and I am sold. They turned me 180 degrees so quick it was impressive. And refreshing in these days and times.
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