Flawless service - Tenderandi
Jeff Smith was very helpful with getting me into my truck. Fast approval. I was our and driving my new truck in about 2 hours when normally it can take up to 5 hours. I will continue to make 5 star ford my dealership.
Top Reviewed Specialists At This Dealership
Credit Union/Chamber Sales
Amazing - Heatherlsmith77
This is the second vehicle I bought from Brannon, and I won’t ever buy another vehicle from anyone else! He worked so hard to get me into a vehicle that was suitable for my family, and took care of all the dirty work!
Ford Product Specialist
Great service - JTP
From the moment we drove up we were impressed with Mike’s character.
Mike was attentive, but not pushy. He was readily available and willing to work with us however he could. He gave us the time that we needed to consider our options.
purchased a new ford truck and had a great experiience with - darlene123
I Had a great experience with the sales man Nick Tirey. He was very helpful and knowledgeable,
I did not like having to go to 3 or 4 different people to get the financing.
Very professional - myself11
So happy with the service I received .. laurel was very kind and professional I would recommend her and the dealership to my friends and family
Internet Sales Mgr
Internet Sales Manager
Overall it Was a Pleasant Experience - Patty
My husband and I are pleased with our purchase.. We feel we got a good deal and the staff was accommodating. We had a more pleasant experience with the Carrollton location.
New Car Sales Consultant
Quick Service - Dirtslinger
Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter Ford
New and Pre-Owned Sales Consultant
Customer service at its best. - ejselrow
All my dealings with Mr. Dakota Holder over the phone and through text messages were all prompt and were given with positive explanations. He was very informative on the vehicle and gave excellent instruction in such a short time frame because I had to get on the road for an 1800 mile trip back home. If this dealership were closer I would definitely work only with them.
Excellent Service - Sid
Gary Salter and the rest of the crew were excellent. Got a new F-150 for about the same price that others were asking for a used one.
Easiest and best - hunterbarnettw
my wife and i came in knowing what we wanted. We were immediately greeted by AJ who was very helpful and nice. i showed him the car i wanted and got right on top of it. He pulled it up, showed us the ends and outs, took for a test drive, and right to paperwork. my whole experience was 2 hours from start to finish. everyone we talked to was very welcoming and helpful.
F150 Purchase - Fly_guy
The service we received from Todd Odom and the rest of the staff at Ken Stoepel during our search for a new truck was outstanding. Todd patiently answered all our questions and requests and offered suggestions to meet our stated needs. I highly recommend Stoepel and will look to them for future vehicle needs.
Trusted Sales Consultant
Lincoln Brand Champion
Great. - lonnygi
Mark Mitchell and Carol Barksdale made it so easy to purchase our new Ford Truck. The dealership had just the truck we were looking for in stock. We came in just to look at the truck and within 2 hours we were driving out with the new truck. Thank you Pegues-Hurst.
New and Pre-Owned Sales
Senior Internet Manager
Very pleased with this dealership! - Susan & Jaye
We drove almost an hour to meet with Cindy Gavin to purchase our Ford Edge. We were very pleased with their attention to detail and the friendliness of the people at this dealership. We will definitely recommend Cindy as well as Mike Brown Ford to our friends and family.
Excellent experience - Haml2019
Very easy and pleasant experience. Tony Morgan and Mike Fortier worked hard to find me the right vehicle and bargained very openly and fairly with me. I would recommend them and Joe Myers Ford ver highly.
Senior Sales Consultant
Great job - Expedition 2018
The entire purchase was pleasant. They did a great job on not being pushy while doing a great job on getting the sale. You have to expect that a sales person is going to do what it takes to get you to buy a vehicle. They did it with professionalism and care.
Beyond Satified!!! - LauraH
Jeff was very knowledgeable with all my questions. I didn't have the best experience with another dealership company and he made sure that he listened to all my wants in a vehicle. Long story short I was recently in a car accident that lead to me not having a vehicle and once the rental ran out I was about to be without a vehicle again, still waiting for the insurance company to resolve my total loss claim. Mind you that the accident wasn't even my fault. When I explained my situation with Jeff, him and his team made sure that I had a vehicle to drive till they found the perfect one for me. Not a lot of companies would do that for you. Of course I had to make sure I had a purchase in play...LOL but still, that is going beyond the assistance they even had to do. It took about a day to get the perfect vehicle located, in which I felt safe and comfortable with getting behind the wheel again. Jeff took customer service to the next level, I work two jobs and he made his way to meet me at one of my jobs to get me a loaner to me while waiting for my new vehicle to come in. Also as my vehicle was being delivered to the dealership, I was driving back in the loaner to get my new vehicle, we ending up having a little hiccup with the loaner, the skid plate came lose and was handing. I didn't feel safe driving so I had to pull over. I called Jeff to let him know and he said " Are you OK?" Are you in a Safe Place? I told him I was and asked him what I should do. He's response was, Stay there I will come get you and calling a tow truck to come pick up the vehicle. He came and sat there with us waiting on the tow truck which ended up taking a bit longer then was told. He suggested he just bring us back to the dealership where we could sit in the AC instead of the outside heat and He would wait for the tow company to come get the vehicle. Now that was truly a customer service 5 star. With all said and done, they brought the loaner back, just needed to tighten the bolts on the plate nothing too crazy and I was able to get into my new vehicle that evening. Jeff has reached out twice so far to make sure I was happy with my purchase and made sure I felt safe in my new vehicle.
So if anyone is looking for great service and care I would recommend Jeff Von Christierson as your sales guy and Mac Haik for overall company to work with. Thanks again for all you have done for me, will recommend anyone looking for a vehicle to get from you guys.
Effective efficient eventful - juroybosco
My experience with Mac Haik Ford was very professional! Chase Harton was calm efficient and effectively representing your dealership. I have highly recommended Mac Haik Ford
Best sales associate - Lauradsvc911
I would recomend maikel gobzalez. Very proffessional and patient. As well as good humor. Good luck to all future customers. Very pleased. Recomend. 100% GO maikel!
PreOwned Sales Consultant
New Sales Consultant
Preowned Sales Manager
Best Ever Car Buying Expereince - Todd.Petrea
Ken Riley in Sales is the Best I've ever worked with. The younger sales team could learn a lot from him. Kevin McKinnon made sure I got what I wanted on aftermarket parts. Lyndi Sage in Delivery Dept. (Vehicle Technology) made sure I knew everything about the truck and spent as much time with me as needed. Tiffany Aguirre followed up with me several time making sure all was good during the purchase and aftermarket additions. All of Staff worked with really made it a great experience. Planet Ford is a little out of the way from me, but worth the drive. I will return.
New Car Internet Sales
Use Car Internet Sales Manger
New Car Sales Manager
Happy new Ford car owner - Dr. YO
I was at McCombs Ford West to get my 2013 Focus serviced. Philip Marlowe came over to the service center and started talking to me about the possibility of buying a new car. I had planned to buy a new car but later in the year. Philip spent the rest of that morning showing me cars that matched the criteria I wanted in my next car. He was very patient and answered all my questions and offered sound advise about why I should consider staying with Ford rather than the other options I was considering. Next thing I know I'm test driving a Ford Eco Sport and finding it has all the specific features I want, except being the wrong color. In no time at all, Philip went to another dealer and found the exact car I requested. After that he just closed the deal. I emptied out my Focus and left the lot in a new car. Since then, Philip has continued to help me to understand the many new features my new car has. He is committed to making sure I'm a happy McCombs West customer. I will recommend him to any of my friends who are looking to buy a new car....
Vehicle Exchange Manager
Won’t stop working until the deal is done! - DBROWN3684
Over the last few months Access Ford has been in contact with me about trading in my current vehicle. I drive a lot for work so my ride isn’t in new condition by far. These guys were able to pull off a miracle and get me in a brand new truck and as a bonus, lowered my monthly payment, interest rate, and added full warranty on a vehicle that had more options than mine. Very professional, with friendly service and I can honestly say I’ll keep coming back.
Traded my car - Chris09
Town east ford has great service and management , thanks to Ralph Bustos and J.R. Hicks for making this trade very easy, they make you feel comfortable they are very polite and understandable i would honestly recommend this dealership without no dought !
Quick and Easy - Mky1
Carlos was great to work with. Helped us figure out which car best fit our family’s needs. Thank you for making the process painless.
Equity Program Manager
Joe Crawford, Salesman of the Year! - BorderCollieMom
Joe Crawford saved the day for my husband and I. When another local Ford dealership dropped the ball, in a huge way, on the sale of an F-250, Joe quickly stepped in with an identical truck at your dealership and everything was taken care of in an extremely proficient and professional manner. Five Star Ford you are blessed to have such a caring and hard working salesman. We are a very satisfied customer thanks to Joe.
Internet Sales Manager/Leasing Specialist
Performance Sales Manager
Buying a New vehicle - XAVIER_8_1992
Great staff , made finding the right vehicle easy overall a very easy and stress free experience. Would definitely recommend this dealership and staff for any car buyer
oil change and lube - BILLHAYEN
took way to long. Was there for 3 1/2 hours. Work done could have been done quicker.
I was told to call for appointment. When I called I was told they do not make appointmts for oil changes.
New Car Sales & Fleet Manager
Michael Anders - MB3
Customer service is always of value, but one who provides excellent customer service with a smile and a love for what they do deserves more than five stars.
Would highly recommend his service to anyone who asks.
Internet Sales Manager / Dealer Trades
On vacation with a truck problem - NCATE
The morning I left Little rock for vacation, my F 150 sputtered and clicked as I tried to start it. It did start. I drove to the beach below Freeport. Monday it did the same, finally starting again. I had passed Gulf Coast Ford the day before and made my way back with a crippled 2015 F 150. Johnathan Powell listened to my story, called for some help from his crew and told them to check the battery. It turned out that that was what the problem was. It was replaced and I was on my way.
This could have been made painful and a source of disruption of my vacation but the opposite of that result happened. A responsible man in a position of authority recognized the problem, attacked the problem and achieved an immediate result. He saved my vacation. I spent time on the beach and fishing instead on sitting in a Ford waiting room. He has my thanks and respect.
Best experience ever. - cutie
When a person go to purchase a new car or truck ect. I was so honored to know that people treat all people the same. we enjoyed the experience.
excelent service with a smile - PENMANNYP
Always received with a smile when I walk in, the waiting time is kept to a minimal and the work they do is professional and I have never had an issue with the work done plus the price is good too. Thanks for your great service !
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