Best service advisors and repair techs in Texas! - MilitaryMike
I would like to personally thank Master Certified Service Advisors Michael Fitch and Caleb Rothganger for their continuous support and care for both me and my Ford truck. They always take care of all my Ford trucks needs. I also want to give a special thank you to the tech that repaired my truck, Kyle Neely for his special care and going out of his way to ensure I had a safe vehicle to put back on the road. I’m forever grateful for yalls continued support of Veterans such as myself. Y’all have earned a lifetime customer and friend and I will never forget the professionalism and help y’all always provide. Best dealership and service departments I have been too in my 30 years of living all over the countries.
Top Reviewed Specialists At This Dealership
Credit Union & Business Development Manager
Highlander - SuperDave57
Searched the Internet for two weeks to find the right car and the best deal. We found both at Vernon Auto Group. Steve was very professional and made the transaction simple.
Ford Product Specialist
Exceptional Customer Service!! - ACavazos
team is probably the best Ive worked with. They listened to what I wanted and where I wanted to be payment wise. Great customer service!!
Fleet and Commercial Sales Professional
2012 F-150 STX Maintenance - MikeSTX
Mason Koch is my vehicle advisor - I trust Mason. I had oil and filter changed in the engine and transmission, coolant flush, spark plugs and injectors service.
PLANET FORD-Jacoby Garmon - GiveLoveForLife.Org
As a single woman, I am always suspect when getting my car repaired or buying a new car. It is an un-needed stress in the life of a single mother with a Special Needs child. A couple of years ago, I met a salesman at Planet Ford, Jacoby Garmon, who took away the stress of buying a vehicle. I showed up yesterday to purchase another vehicle for my daughter, and once again, Jacoby Garmon walked me through the process of purchasing the best car, the safest car, and, most importantly, the very best value. Mr. Garmon took the time to make suggestions pertaining to GAP and warranties which made the process of buying a car simple.
Planet Ford is fortunate to have a salesman who possesses the skill to alleviate the stress of buying a vehicle. I will return to Planet Ford and Jacoby Garmon for my son's vehicle in October. I am looking forward to another stress-free purchase.
Thank you Jacoby Garmon for your professionalism, honesty, and integrity.
Senior Internet Manager
Internet Sales Mgr
Shop locally - Boots
I drove the lot, picked out a truck I liked, told salesman Will Shropshire to get me a price. Done deal!
Nearly $5,000.00 under ANYWHERE else! During the sale, I met with Will Shropshire, Carl Anderson, Denise Wolfe and Mike Lewis...each were highly professional and each made sure my buying experience was positive.
Dennis A. Boots
Easiest vehicle I’ve ever purchased - ToddcG
The dealership and my salesman Dean were very fantastic. Very helpful and very easy-going. I would highly recommend anyone go buy a vehicle from Tri-State Ford.
Absolutely the best!!! Sales, Financing and Service!!! - Disappointed
My experience over that last 4 years with Ken Stoepel is nothing but outstanding. My family has purchased 3 vehicles there.
Our salesman, Alfred Hernandez, is amazing and I will never use anyone else. He is personable, respectful and is NOT pushy. He goes above and beyond. 2 weeks ago I called him and told him what I wanted and what I could pay. He went to work. Within a couple of days he found a few options for me to choose from and what I would be looking at in payments. All I had to do was to go up there, get the value on my trade in, say "yes, I want this one" and he handled all the rest. Alfred is also a compassionate person. My father passed away in 2016. In 2017 I made the decision to get rid of his car. This was very emotional for me. I stood in the parking lot and cried. Alfred was caring and empathetic. He knew how much that car meant to my dad and how much my dad means to me. I wouldn't have been able to hand those keys over to anyone else. I can't say enough positive things about Alfred.
Tom Hinckley handled the financing on all vehicles. My last purchase he had all the paperwork ready for me to sign so I was not there very long at all. He even called my insurance company to help me get changes made!
I will not take any of my vehicles to have service completed on them except for Ken Stoepel. David Spinks is my go-to person. He handles all the service and maintenance on my vehicle and my dad's truck. David always makes sure to explain in detail what is going on, what needs to be done and will show me when necessary. He makes sure that I am taking care of.
Trusted Sales Associate
Trusted Sales Consultant
Best sales associate - Lauradsvc911
I would recomend maikel gobzalez. Very proffessional and patient. As well as good humor. Good luck to all future customers. Very pleased. Recomend. 100% GO maikel!
PreOwned Sales Consultant
New Sales Consultant
Professional Sales Consultant
Great experience - Dasia620
I had the pleasure of working with Kelly he took care of us and made me very happy he made my day and I left with a smile
Internet manager; New and Pre-Owned Sales
New and Pre-Owned Sales
Juan Carlos is great guy - Maynee713
My experience was phenomenal , he made me feel great behind the wheel , he took the time and explain every feature of the car , great guy
Incredible Car Buying Experience!!! - JB
From the moment Grant introduced himself to me to the minute we closed on purchasing my vehicle, Grant was a superb salesman. Grant went above and beyond my expectations by negotiating the best price for my used vehicle and assisting with my unique situation in a timely manner. Grant is the type of salesman you want when buying a car, professional, courteous, excellent communication, but never pushy. The whole car buying experience was exceptional, and I would love to repeat business at this dealership in the future.
Easy to buy - d j
Great experience ,awesome website . We live in Lubbock and everything was done by phone or fax, they even delivered the car . All completed in about 3 days. Great job Mayra and Brady.
Very good car buying experience - paisley
This dealership and my sales consultant Jerry Crider were both very pleasant to deal with. I would highly recommend them and would use them again.
Great experience each time we go. - Barbiefraz
We have used mike brown five separate times now purchasing vehicles. We would not go anywhere else. The guys at mike brown make the buying experience painless. I would highly recommend them wheather you are buying new or used cars.
Service Department (Fix Flat) - Mm092558
Excellent cost and service. Took my car and they were able to get it in quickly to repair. Friendly staff! Adrianna, very courteous and professional. Will most definitely bring my cat back for future services and highly recommend any service or maintenance needed for your vehicle!
Great Experience - derekshane123
My husband and I came in and received fast service along with great help! Manuel and Jeff we're great to work with and we look forward to working with them in the future.
Great excellent service - EAZY27
Service was great. time to complete service was great. Employee''s were friendly and courteous. final experience was exception. My time in and out was exceptional.
DealerRater Test User
Just Excellant ! - AANDING
Stephen Lynn was my Service Assistant and he far exceeded my expectations. I was impressed with his knowledge, Professionalism and Communication skills. He is intuitive and leaves no stone upturned to insure understanding. He is the kind of people person not often encountered in todays market place.
New Car Sales Associate
Internet Sales Manager
Excellent experience. - Marty Martin 2018
Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I had to have in order to drive away in my new '18 F150.
Congrats to the team and I will certainly recommend Planet Ford 59 to friends and associates.
New Car Internet Sales
New Car Sales Director
Great people, easy process, no high pressure - love my truck - DJPotter
Joe and the team @ Five Star were awesome. I was seriously just about done with shopping for a new truck today, and I swung through on a whim and saw the Ram I liked. Joe was super helpful, easy to work with, and wasn't high pressure at all. They were spot on with price, made it easy to get the truck home, and was nothing but friendly and professional. When it's time to find my next car, Joe gets my first call.
New and Pre-Owned Consultant
Michael Anders - MB3
Customer service is always of value, but one who provides excellent customer service with a smile and a love for what they do deserves more than five stars.
Would highly recommend his service to anyone who asks.
Internet Sales Manager / Dealer Trades
Above and beyond. - Medejet
I was put in a bad situation on a 700 mile road trip for work by another dealership. Town east ford went above and beyond to do whatever they could to try and help me. They were friendly and understanding of my situation. I only wish they weren’t 700 miles away from home or I would use them every time. Thank you again town East Ford.
Great overall experience - Laquita Lee
When things were looking like they were not going to go the way I wanted them to, this team of awesome people kicked things into high gear and ensured that I not only got a great vehicle, but they also made sure I got the BEST DEAL!
They found my son his first vehicle. - LaDuke
John Cruz and Eddie Ashburn went above and beyond to help find the perfect first truck for my son! I am very happy and thankful!
Friendly - Kayashlin
My experience at Mac Haik Ford was a pleasant one. The sales rep Aladdin was very knowledgeable and friendly to work with. The process of purchasing my truck was quicker than I have ever experience before at any other dealer. I love my new truck and I’m glad I bought it at Mac Haik Ford.
New Car Sales Consultant
Equity Program Manager
Veronica did a great job - Truckdriver
Was a pleasure to work with Veronica. We bought a truck within 3 hours and got to drive it home. Thank you for keeping the negotiations swift.
Service - FJones
Good service, everyone was friendly and helpful. Ms. Shaw kept me informed about the work being done on my car. I would use the service department again.
Really Great Place. - Ceslie22
This was the first car I ever bought so I had no idea what to do but everyone there was so nice. They really explained everything in detail and made sure I understood what I was doing. They made it quick and easy. Defiantly going to send all my family and friends to them.
Well done ! - Happytrucker2018
Salesman Maptt was incredible! I didn’t appreciate mr cole trying to back off the price given after I shook hands and initialed the price.
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