275 Texas Ford Dealers

UNETHICAL, AND SADLY REFLECT THE NARRATIVE OF "CAR - jimleonard

UNETHICAL, AND SADLY REFLECT THE NARRATIVE OF "CAR SALESMEN" IN THE WAY MOST AMERICANS JUDGE US. I'VE SEEN AUTOMOBILE SALES PERSONS BE THE FIRST TO GIVE, THE FIRST TO HELP. AND NOT THE VIEW THE WORLD USES THE TERM USED CAR SALESMAN. MOST ARE HELPFUL. BUT THE PEOPLE AT ROGERS FORD LINCOLN HURT ALL IN THE AUTO INDUSTRY IN THE WAY THEY TRY TO DO BUSINESS. WOULD NOT LET ME TITLE MY VEHICLE IN ANY OF MY AUTOMOBILE LLCS, NOR MY USED CAR LICENSE. THEY WERE TRYING TO MAKE ME PAY THE MOST TAX ONCE CAN PUT IN MY OWN NAME AND PAY MAX TAX WHEN I HAVE COMPANIES TO HANDLE THAT. THEY STATED OUR COMPANY ISN'T INTO THESE NEW WAYS OR UP TO DATE ON THE NEW WAYS. THAT THEY WERE AFRAID TO TRY ANYTHING NEW IT COULD BE DANGEROUS. I SAID I'M WILLING TO WIRE YOU THE $ BEFORE I EVER PICK UP TRUCK. HOW IS THAT RISKY? COULDNT ANSWER. CANNOT RECOMMEND. I MEAN UNLESS YOU WANT TO PAY THE MOST, THEY PROBABLY STILL USE RULE OF 78 CONTRACTS TO SCREW THE CONSUMER

Everything went smooth. - guadalupegonzalez321

Everything went smooth. Customer service was great! Everyone did a great job I will recommend this dealership to my friends and family!

Had a battery problem on my F150 I bought at Henson, - johnny.willis

Had a battery problem on my F150 I bought at Henson, local Ford dealer would not replace it as they said it was a AC Delco. I bought this truck new off the Henson lot. I called the Henson Group, service manager and he said bring it on up, he'd take care of it. He did replace the faulty battery in record time. Explained what happened and fixed me right up. Way to go Mr. Martinez.

Jerry, the salesman was friendly and looked for ways to - Sheila T

Jerry, the salesman was friendly and looked for ways to get me the best deal. I had an unusual thing happen, the same day I purchased my Ford Maverick, there was a recall so I had to wait a while to get my truck. Jerry kept me informed though- out the wait and found a way to save me even more money before the truck was delivered to me. This is the third vehicle I have purchased from Cleburne Ford and it’s because they have great service!

Good customer service, knowledgeable salesperson, prompt - dinapena34

Good customer service, knowledgeable salesperson, prompt with paperwork, glad to be able to buy locally.

Excellent service agent who got the vehicle checked in - Ian

Excellent service agent who got the vehicle checked in quickly and went back through whole service history to help me make sure the right service options were chosen. Service was fast and check out was quick and easy. Great job!

Very helpful and friendly staff. - leefpnj

Very helpful and friendly staff. Absolutely no pressure and helped my wife and I find the right vehicle at the right price.

Worst! - Jimenezmc67

Worst! deal based on lies! Lost my trade in on their push to sign. My fault! Should not have believed their information. Just lies to make me sign. The cost was never true. I was told a price of $29000. The dealer reported $37000. Just a scam!!!

The service was very good and employees were friendly and - deborahcruce

The service was very good and employees were friendly and helpful, oil changed and tires were rotated and air filter changed.

The experience from introductions to signing was - jmac

The experience from introductions to signing was excellent. This team is friendly, down to earth and helpful. I found the truck on line, made contact with the dealership, worked out a price, worked out financing and eventually bought plane ticket and flew to Texas. The dealership had arranged for Bill to pick me up and drive me to the dealership. The trip was a pleasure, Bill was great company and a good driver. My salesman Josh was there to greet me, show me the vehicle and do a test drive and help me through paperwork. James the used vehicle manager helped us complete the transaction, and Randall the finance manager helped me with the necessary documents before arrival and after departure. I drove the pick up home. Bill even helped me plan the best route out of town to get home, and escorted me for the first few miles. These are good people.

Purchased my a 2024 F150 from Wharton this was by far the - Jsantos110810

Purchased my a 2024 F150 from Wharton this was by far the best dealer experience I’ve ever had the buying process was quick and painless the staff was super accommodating answering all my what felt like hundreds of questions i will be buying my future vehicles from this dealership

Southwest Ford has been my choice for service for the - frankgmerrill

Southwest Ford has been my choice for service for the past 14 years and they have always performed at the highest level in customer service!

I was treated with professional courtesy and was kept - blandrum

I was treated with professional courtesy and was kept informed of all repairs being needed on vehicle from a team I trust.

Been a customer of the location for 14 years, and I've - Rolauter

Been a customer of the location for 14 years, and I've had two service guys in all that time - both have been unbelievably reliable. I've had many questions answered, issues resolved, and have received great feedback. Much appreciation from myself.

Excellent service, the persons that worked with me were - Patrick

Excellent service, the persons that worked with me were very professional. The wait time was good as was the final service review.

I had a great experience at this EAG Ford Jacksonville! - Eric

I had a great experience at this EAG Ford Jacksonville! From the start, they came across as very honest and upfront — no pressure, no gimmicks. They worked with me to get the monthly payment right where I wanted it to be, and the best part was they had already included a great warranty in the price, which gave me extra peace of mind. They also matched the trade-in offer I got from another dealership without any hassle, which I really appreciated. Overall, the whole process was smooth, transparent, and straightforward. I’m happy with my new truck and highly recommend them if you’re looking for a fair and easy buying experience.

Will add fees to ur loan. - Krystalgaddis

Will add fees to ur loan. 2500 is a lot of money to me. I will never go back there

The experience at Grapevine Ford was first class from - cdeas

The experience at Grapevine Ford was first class from start to finish. I live 3 hours away, the deal was done over the phone. I was at the dealership 80 minutes from the time I arrived to leaving in my new truck. Sales and financing was smooth and efficient. I will definitely continue business here in the future.

Jesus made the purchase of a new car an easy one! - carmenreed1976

Jesus made the purchase of a new car an easy one! Kit was so helpful with all the financing!

Liz Roop did a wonderful job! - deckdm

Liz Roop did a wonderful job! From the time we met her, thru pre-order process and subsequent purchase she was knowledgable and informative. A pleasure to deal with.

My F150 was serviced in such a very fast and efficient - JAVROQ

My F150 was serviced in such a very fast and efficient manner that I was extremely satisfied.

Shannon Fay was a great help Knew the answers to all my - justinjward

Shannon Fay was a great help Knew the answers to all my questions Had the truck and papers ready to go as soon as I arrived Will shop with him again

I walked in, and they had my truck ready when I got - mountbaldy55

I walked in, and they had my truck ready when I got there. Walked in and Carlos was there to great me, wasn't 2 hrs later I was driving off in my truck! Everyone there was very nice and very helpful! Thank you David McDavid!

i had a great experience with Javier Gonzalez shopping - Matt

i had a great experience with Javier Gonzalez shopping for a car at helfman ford

We recently bought a Truck from Bridget she's was very - gregchapel0312

We recently bought a Truck from Bridget she's was very thorough and helpful and made the buying experience pleasant. Thanks

Royce Carpenter was great. - jared.smith92679

Royce Carpenter was great. He answered all of my questions and made sure I was able to get a great deal on a great vehicle.

Clutch was out in my Mustang and they fixed it. - JSVMD

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time.

I was very well pleased with the personal service and the - Jim

I was very well pleased with the personal service and the quality of work done. I have used the services a number of times and have always been very pleased.

We purchased a 2023 Exepdition Max from this dealership - AshleighW.

We purchased a 2023 Exepdition Max from this dealership at the end of March. When we were test driving the vehicle, a couple of system fault errors went off. When asked about them, we were told that they just received the vehicle in and that the vehicle was in ”transportation mode” and that those would be turned off. After discussion, my husband and I agreed to purchase the vehicle…once we purchased the car, they told us we could pick it up tomorrow as they hadn’t finished doing the overview of the vehicle. Let me note that my husband had test drove it two days before I went with him to look at it (so the dealership had it for at least a week on the lot…enough time to service the vehicle before advertising the car for sale) So we had to wait and pick the car up the day after we purchased it…upon picking it up the sensor faults we not fixed. We were told that they would order parts and pick up our vehicle and bring us a rental car. (we live an hour and a half from the dealership) After a week of not hearing back, we called to follow up about them fixing the faults. We called our sales rep 3 times, two of the calls went unanswered with voicemails, and once he answered and said he would get an update and call us back. He never did. We were going on two weeks of having the car, so then we called the sales manager…he told us he would check with the service department and call us back. He did call back, but did not give us an answer because the service department “was in a meeting”. my husband has since called the sales manager back two more times with no answer or response. We’re coming up on a month of owning this vehicle with absolutely no help, response, answers from this dealership. They lied to us about the faults in the beginning and then haven’t even followed up to correct the issue. The customer service at this dealership is absolutely horrendous. Please do not consider purchasing a vehicle from here. The other negative reviews that I have read are just like the experience we have received. I’m honestly quite baffled this dealership prides themselves as a reputable dealership. We have since decided to contact a dealership we trust to resolve these issues or purchase a new vehicle from.

The dealership provided excellent service. - Alan.heights

The dealership provided excellent service. Buying my Toyota Tacoma there was a pleasant and easy experience. Adrian, the salesman was helpful and patient. I would definitely recommend.