Beautiful experience - KCTreanor
Jeremy and Patrick were an absolute joy to work with. Jeremy zeroed in quickly on the model of car that he could see I responded to the most. Jeremy is extremely knowledgeable about the Lexus product and the after products as well. I actually enjoyed my car leasing experience and the time I spent at Park Place. Thank you!
Top Reviewed Specialists At This Dealership
Sales Experience Manager
Great Service! - lylens
Salesmen are great, no pressure, and very thoughtful. Loved the service! Everything was fast and easy. We would recommend this dealership to anyone looking for a used car.
Internet Sales Manager
New Lexus GX - Lexusleaser
Eric was able to get me the exact car I wanted with a great deal all in one day. He explained the various options for buying vs leasing so that I could make an informed decision. I also got a great deal on my trade in vehicle.
Great experience - Amy0709
We were very pleased with our experience working with John Loving at Westside Lexus. The negotiation and purchasing process was smooth and pleasant, he offered competitive rates on our new RX 350, and was very helpful in helping us set up the various technology features on our new car!
Financial Services Manager
Great customer service!! - PowerSurge
Great customer service!!! My salesman was on top of everything and very professional. He addressed all my needs and was able to get me the car I always wanted.
Luxury Vehicle Should Receive Luxury Service - wbreece
I am disappointed with service at Lexus of Austin. Thanks to this dealership, I will have to make a second trip to have my car re-inspected, and they told me the car had passed.
My car needed wiper blades to pass inspection. I took the new blades to Lexus to install so that my car would pass inspection. I also bought two new tires and a tire pressure sensor. When I paid my bill ($844), I asked about inspection and was told it had been completed. Turns out, the inspection was not completed after they installed the wiper blades.
When my husband called to find out why I was given misinformation and Lexus failed to complete the inspection, Cory said he didn't think I would want to wait another hour or two for it to be finished. This doesn't make sense because I HAD A LOANER CAR. We live 30 minutes from Austin and now have the inconvenience of returning for a job that should have been completed the first time with a service consultant that has yet to accept responsibility for less-than-satisfactory service.
Cory, I think you should have taken responsibility for the mix-up and made it right. Instead, you tried to hurry us off the phone.
I bought my car from my dad when he bought a new Lexus. He has purchased seven so far, and this is not the service for which Lexus is known. I will be looking for a new car in the near future since mine is a 2006, and I will be sure to look for a dealership that provides a quality customer service experience.
5/28/18 UPDATE: Our service consultant, Cory, has taken responsibility to correct this situation and get my car inspected as quickly as possible, even though it’s a holiday weekend. I appreciate businesses that correct mistakes.
Master Certified Sales and Leasing Consultant
Certified Sales and Leasing Consultant
Vehicle Exchange Coordinator
Beautiful, easy, and enjoyable - mbrooks94
To put it easily, this place rules. Every member here from the baristas to the service men and women are such a delight to talk to and work with. Complimentary coffee and other baked goods. Amazing waiting room. When dealing with the folks at the service department getting a car wash, it was a breeze and they remembered me from the second time coming back. Overall, incredible place.
Great experience in buying. - Frank! Clovis, NM
This was our second Lexus to buy from Alderson's. Both times it has been a pleasant experience. They go out of their way to find the perfect car for you. They take as much time as you need to explain the car's features to you. The salesman we dealt with, Al Griggs, was very knowledgeable and patient while we were learning everything. If you need help in a few days time, just pop by and they will gladly show you. It is a first class operation. Everything a Lexus dealership should be.
Wally is the best service rep! - Lmaddocks
I have been a customer of Norrh Park Lexus for over 10 years, and Wally has been my service rep from the beginning. He takes such good care of my car, I never worry about it. I know that it will always be in tip top running condition.
THIS PLACE HAS REALLY GONE DOWN - Mike M
Lexus called me to schedule an appointment. I got to the appointment and stood for 15 minutes waiting on a valet to take my car keys. There was no one. Beware, this dealership overbooks their service appointments. They were packed.
Also, if you have a Lexus GS 350, beware of the tires. They will, without warning, come off. I had to replace them with Michelin's at my own expense after they refused to replace the tires -- at the time of the incident, my car had 5,000 miles on it.
Outstanding Service. Great Experience - Jose
“This dealership is outstanding. Their main goal is to take care of the customer and make sure the experience is unparalleled. M. James Garza is an outstanding professional and person. Took care of everything making for a great buying experience. Ms. Kirby on financing made wonders. Even found me a lower rate than my bank. I was literary out of there in less than one hour. An by the way, James took the car to my workplace to show it to me and drove it home after I purchased it. Look him out. He will take care of you”.
"Sewell Fort Worth Lexus & Trong Huynh Top The A+ List" - BobK
I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Internet sales associate Trong Huynh at Sewell Lexus of Fort Worth. I am currently retired in Tucson, Arizona and found the car of our dreams, a Lexus RC350 F Sport, Infrared in color, at Sewell Lexus of Fort Worth on the internet. I immediately contacted Trong Huynh. Price negotiations were handled professionally and Trong started my pleasurable process toward purchasing the car. I asked him for many additional pictures of the interior & exterior of the car. His response was lightning fast and the pictures were sent via my phone in a matter of a few minutes. The certification summary and carfax for the vehicle were furnished promptly and the financials were secured without delay. Since I live in Tucson, I needed Trong to store the car at the dealership for 2 weeks until we could arrange to fly there and pick it up. Trong said "No Problem" and we finalized everything. When we arrived to take delivery, the process was smooth & simple. All aspects of the vehicle were exactly as Trong described. Trong had all of the papers in order and all we had to do was basically sign and drive away! This was the best buying experience I have had from any dealership and sales person since I bought my first new car in 1970! If you are in the market for a new or used Lexus, don't hesitate! Call Trong today!
Sells a dent policy that is a ripoff - gottaken
They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for their customers.
FADING INTERIOR - Happybeach1
I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon.
There was a recall of older vehicles that had problems with the dashboard, armrest and above the dashboard fading, gumming up and cracking.
Same issue has happened to my 2011 vehicle with 46k miles. Outside is in great shape. Inside looks like an older car. After spending months trying to get someone to give me an answer as to whether Lexus would repair this due to previously having the same issue- finally received my answer and it was a firm NO. Very disappointed and will not purchase this brand again. This happen to another friend and he traded in his car. Very disappointed in Sterling McCall Lexus for not assisting me with this. Again stay away from all LS models! Interiors decay and fall apart.
Park Place Lexus Plano
Park Place Lexus Grapevine