Brett really went above and beyond!! - cpark
I was thoroughly impressed with the service Brett provided for my NX lease. He genuinely wanted to do everything in his power to give me the best deal he could. He took care of me as though I were one of his family members. I would recommend Brett to all my friends!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales Experience Manager
Great experience - Robin
John was awesome! It only took 2 hours from the moment I walked in the door until I was leaving in my new car. I would definitely recommend John.
GREAT EXPERIENCE! - tsr
Chase Fisher provided excellent assistance in selecting our new vehicle! He was exceptionally knowledgeable about the vehicles and able to answer all our questions. GREAT GUY! When the vehicle we had wanted had sold (literally less than an hour) before we made our final decision, Chase and the management rallied to make sure several other similar vehicles were quickly available for our selection - all with stellar pricing to match. Our only disappointment was that the paperwork could have moved more quickly, but as the finance team was learning new software to streamline future purchases, we will cut them some slack :)
We had considered Porsche & Mercedes for this purchase, but are delighted with our LEXUS experience! We'll definitely be back!
Buying a new car - VASSOJACOMIDES
Mary Margaret was very helpful. She was answering all our questions either by phone or email while we were out of the country. She delivered the car on time as she promised.
Paul was also helpful completing our financial papers.
New Car Internet Manager
Great experience! - Karen
Made appointment with Brian and he was very nice to work with and made buying a car super easy!!!
We love the dealership and barista bar to:)
Master Certified Sales and Leasing Consultant
Certified Sales and Leasing Consultant
Vehicle Exchange Coordinator
Great customer service!! - PowerSurge
Great customer service!!! My salesman was on top of everything and very professional. He addressed all my needs and was able to get me the car I always wanted.
Beautiful, easy, and enjoyable - mbrooks94
To put it easily, this place rules. Every member here from the baristas to the service men and women are such a delight to talk to and work with. Complimentary coffee and other baked goods. Amazing waiting room. When dealing with the folks at the service department getting a car wash, it was a breeze and they remembered me from the second time coming back. Overall, incredible place.
Easy to work with to buy a new car. - Happy
When we asked for a salesman he was not available so we worked with another one. The next day Bailey Hughes was nit in do we worked with Ryan Jana and Al Griggs. Customer service was excellent.
Wonderful place - Hieu Nguyen
Ms. Farrah - Service Advidor, Mr. Jimmy - Transportation Department are very professional and courtesy. Please contact her when you are in need. Very good place and very good people! Well done 👍
Sales director very honorable - RyanSimmons
On July 17, 2018 I came to the dealership and met the Internet sales manager Jonatan Abarca i told him I just remodeled my apartment and I’m looking for a car because Harvey destroyed them both I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a mechani I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a certified Lexus mechanic and found out the car was in terrible shape oil leaks the gasket cover delete the power steering leak the brakes for under 4 mm the rotors are shot over $2000 with the work was needed two of vehicle that I was told guaranteed no mechanical problems for three days I called Lexus of clear Lake complaining talking to numerous managers but finally today July 20, 2018 I spoke with sales director Mrs. Deana Ismaili as I explained my encounter with Jonatan Abarca and dishonest Sales tactic he put on me the sales director said she was going to do something about it I believe her she was very caring and very nice I hope that her words to me come true so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales tactic he put on me the sales director Deana Ismajli was going to do something about it I believe her she was very caring and very nice and promised to make this right so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales director Deana Ismaili caring ear and promised to make the situation right reassures me that Jonathan is only one bad apple at the Lexus of Clearlake
Outstanding Service. Great Experience - Jose
“This dealership is outstanding. Their main goal is to take care of the customer and make sure the experience is unparalleled. M. James Garza is an outstanding professional and person. Took care of everything making for a great buying experience. Ms. Kirby on financing made wonders. Even found me a lower rate than my bank. I was literary out of there in less than one hour. An by the way, James took the car to my workplace to show it to me and drove it home after I purchased it. Look him out. He will take care of you”.
"Sewell Fort Worth Lexus & Trong Huynh Top The A+ List" - BobK
I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Internet sales associate Trong Huynh at Sewell Lexus of Fort Worth. I am currently retired in Tucson, Arizona and found the car of our dreams, a Lexus RC350 F Sport, Infrared in color, at Sewell Lexus of Fort Worth on the internet. I immediately contacted Trong Huynh. Price negotiations were handled professionally and Trong started my pleasurable process toward purchasing the car. I asked him for many additional pictures of the interior & exterior of the car. His response was lightning fast and the pictures were sent via my phone in a matter of a few minutes. The certification summary and carfax for the vehicle were furnished promptly and the financials were secured without delay. Since I live in Tucson, I needed Trong to store the car at the dealership for 2 weeks until we could arrange to fly there and pick it up. Trong said "No Problem" and we finalized everything. When we arrived to take delivery, the process was smooth & simple. All aspects of the vehicle were exactly as Trong described. Trong had all of the papers in order and all we had to do was basically sign and drive away! This was the best buying experience I have had from any dealership and sales person since I bought my first new car in 1970! If you are in the market for a new or used Lexus, don't hesitate! Call Trong today!
Amazing - Lisa
I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt
Dishonest People ! - Omji1234
This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO , Then sold me the parts @MSRP . He told me , that ‘s the best deal ! ? I don’t have time to shop around so bought it . Same parts at eBay from another Lexus dealer 45% Cheeper ! It’s a rip- off place & dishonest people . So please check the price with different dealer / eBay before buy from there . Never go back again !
Lexus Delivery & Technology Specialist