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Great experience - Tfwalker26
Kellen was excellent.. He was professional and polite..not pushy at all. Great experience overall. Smooth easy process..he listened. I would definitely recommend Kellen
Top Reviewed Specialists At This Dealership
Thanks Steve - TJ
Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have 0 complaints. Thanks for the help Steve! We’ll be returning in the future!
Senior Client Adviser
Great Experience - dwfO
My husband and I visited Berglund to look at a used Mercedes. He decided it was too small for him, so I decided to buy it instead. He is now driving my Jeep and we are both happy.
Even though we were there to look at a used car, we were treated with kindness and respect. For several years I had been considering buying a new Subaru Outback and had been dissatisfied with the lack of attention I received as a potential customer. At Berglund, I was made to feel special. This made my decision to buy the car easier. That, and the fact that I love the car.
Thank you, to all of you at Berglund who played a part in my purchase. I am happy 😆.
The “advisor” in Sales Advisor - JoyRiding
I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back on the road with just paying the deductible. All thanks from the advice of my sales advisor. It’s years later and I’m still saying thank you, Chris!
BMW Client Adviser
Excellent Service - mdean10
Jacob Dean was very polite and made sure all my needs were met. His overall service was excellent and I would recommend him to anyone that needs their car serviced at BMW of Charlottesville.
Earned Trust - AKR
After my experience with other BMW dealership I was skeptical. The whole process of selling my car was smooth. Ryan Grant was upfront setting up my expectation and was well prepared to close the deal.
Internet Sales Manager
Mark provided outstanding customer service! - Chris
Timely, thorough and friendly! I’m always pleased with the services provided by Fairfax BMW and will recommend to friends. Thank you again for everything.
Robin Jones is your top performer in service. - Brad
Robin exemplifies all of the characteristics of a stellar employee. She is consistent and goes out of her to ensure you are satisfied with what has been done to remedy why you have come in for service. She keeps you updated periodically with what is going on with your vehicle and why, and when you can expect to be on your way. She is personable and professional at all times. I breathe a sigh of relief when I see that she is at work. I can count on her to get me in my way with a complete and thorough resolution to whatever brought me in for service in the first place.
Fantastic Service - Davidhstevens
I first started looking for a car for my wife and Tim Hartzog helped me find the perfect vehicle. Not only did he do a great job showing me car options, they delivered the car to our lake home and the “genius” spent a great deal of time walking my wife through the controls. The experience was so good that Tim helped me find the perfect new BMW at another dealership and we did the entire transaction by phone, text, and email. The Genius delivered the new car to my home, took my trade in back with him, completed all the paperwork involved, and walked me through the controls. The level of service and the quality of this line of BMW is exceptional. Tim does an awesome job making sure the whole process goes well.
Berglund Luxury Auto