Steve Lerner truly made my car buying experience wonderful! - JanineRebecca
This was my first time actually buying a car and Steve Lerner and the rest of the BMW team was so sweet and helpful! I didn't feel like they were trying to play games with me or take me for my money. Steve also took his time to show me everything about the car! I loved his passion for the cars! I'll tell everyone I know to do business here and I'll be back if I am ever in the market for another BMW! Thanks so much for everything Steve and Richmond BMW!!! :)
Top Reviewed Specialists At This Dealership
Lila Branch provided excellent service. - jen
Lila was very thorough when answering my questions regarding my new lease. She makes herself available to me at all times. She is consistently pleasant as well as professional. She exhibits integrity. Lila will go the extra mile to make sure you are always satisfied and your needs are met.
GREAT CUSTOMER SERVICE - Happy Customer
We had a great experience with George Bozeman from beginning to end. My husband and we left with a smile on our face and the Deal of a lifetime....we are excited about the relationship that has been established.
Thanks for everything
Made things happen - Murphy
I wanna thank Roshan Patel internet sales manager at Richmond BMW Midlothian. For giving me a second Chance of rebuilting my credit a lot of other car dealerships turned me down. Cause of my credit score being so low But he stuck by my side and worked everything out and I was able to get approved for one of my dream car all thanks to Mr.Patel.
Internet Sales Manager
My experience was very exciting! - Tyler Neal
I really enjoyed my visit to Checkered flag BMW because not only did I get my very first car, but the dealer who was helping us knew what he was doing and was very patient and helpful.
Love the BMW X5 M - Araujo
Our experience with Rick and the staff of BMW of Charlottesville was first class. The acknowledgement the staff has on there product is outstanding. We will recommend the dealership for sure.
X3 airbag recall - Mtnclmr
BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also pleasant and comfortable with free WiFi.
Excellent customer service! - Bobby B
I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to explain all the options. The genius is excellent at showing you how to use all the new technology.
Thieves - Boatinjim
Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $85 per injector. When I picked the car up thanks to Robin who reduced the price to $85, Carlos was sitting right in front of me when I showed the print out of price from their website. As I starred at him to see if any apology or lie or excuse was coming. Of course crickets friends m him. Then at one point a gentleman in suit and tie asked if I was helped I told him I had been stolen from already by being overcharged for parts. He listened didn’t seem surprised and promptly walked away. Then a second gentleman wearing a plaid jacket bow tie and straw hat ask if I was help I said same as above and he promptly walked away I guess they felt business as usual.
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.