Friendly Service - Daugherty.Megan
After searching for a car that met my criteria, I found one here and made the drive from PA to VA to check it out. Steve went out of his way to accommodate us from the moment we contacted him about the car. We were greeted with smiles. We never felt pressured to purchase and no assumptions were made by the staff that we were purchasing. I highly recommend Richmond BMW, especially Steve. His sense of humor was refreshing and didn’t make us feel like we were in a typical dealership.
Top Reviewed Specialists At This Dealership
Customer service - Tiffanpimble
The staff at Casey is awesome. Wouldn't take my vehicle anywhere else's. Store is clean and centrally located. Recommended for all your BMW needs.
A TEAM THAT CARES - SaleemZaid
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Great customer service,went above and beyond!! - Carlos Omega1
James Williams(General Manager Midlothian BMW)went above and beyond to help resolve a service issue I was having with my 2013 BMW 750li.He took the time to research and provide the answers and resolution to my issue.I am very satisfied with the service that James provided.Thanks again to Mr.Williams and his staff.
Internet Sales Manager
Blown Tire - gcbritt
I live in Richmond and my daughter blew a tire on her Mini in Charlottesville and was stuck on the side of the road. I found BMW of Charlottesville on the web and called them. The service team found a tire, ordered it and installed in within a few hours to get her back on the road home, all with a friendly attitude. I was more than impressed.
Excellent Client Adviser - Car Number Three - Sharon
Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. Chris informed us of the new Genius Group. Associates who are experts in the car’s computer system and extend classes for further instructions . Chris is very easy to work with. Today we drove off in our new “ Ultimate Driving Machine”. BMWs are truly fun to drive and we feel they are a safe vehicle to ride in. It was a great experience with Chris and the entire team actually made it fun. Thank you so much Chris. Sincerely, Sharon
Excellent Service - Pacman
I have been completely satisfied every time I take my car to the dealership for maintenance. The service is first rate; the staff is professional and friendly; and the maintenance area is organized and efficient.
Excellent customer service! - Bobby B
I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to explain all the options. The genius is excellent at showing you how to use all the new technology.
Thieves - Boatinjim
Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $85 per injector. When I picked the car up thanks to Robin who reduced the price to $85, Carlos was sitting right in front of me when I showed the print out of price from their website. As I starred at him to see if any apology or lie or excuse was coming. Of course crickets friends m him. Then at one point a gentleman in suit and tie asked if I was helped I told him I had been stolen from already by being overcharged for parts. He listened didn’t seem surprised and promptly walked away. Then a second gentleman wearing a plaid jacket bow tie and straw hat ask if I was help I said same as above and he promptly walked away I guess they felt business as usual.
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.