Lease return inspection - IamGeneva
Steve was really exceptional throughout the entire process. he was very knowledgeable and answered all my questions. I had a wonderful experience overall, even the staff at the front desk was friendly and courteous.
Nabil Haddad is Phenomenal - chrisH44
Nabil Haddad helped my mother purchase the perfect BMW. He was kind, courteous, knowledgeable, and fair! If you're ever in the market for a BMW, ask for Nabil! He'll treat you right!
Jalil is the bomb.com! - TheKozaks
After shopping around at other dealerships I came back to Casey to do business with Jalil. Upon our first meeting, he was polite and friendly. It was clear that he wanted to help us make the decision that was right for us. He was quick on his feet making sure all the paperwork was signed and our new car was detailed perfectly. It was the easiest car buying experience we’ve ever encountered. I highly recommend working with Jalil when you go to Casey BMW!
Top Reviewed Specialists At This Dealership
Bought a car over spring break - Midlocar
The team at Midlothian BMW was professional and patient and we never felt under pressure. We got a fair deal and bought a quality vehicle.
My experience was very exciting! - Tyler Neal
I really enjoyed my visit to Checkered flag BMW because not only did I get my very first car, but the dealer who was helping us knew what he was doing and was very patient and helpful.
Great customer service - L Windsor
I have owned 5 BMWs in my life and have always been very pleased with the service I get at our local Richmond dealerships. But, because of a very positive experience one of my friends had with the Charlottesville location, I drove 70 miles to come to this specific dealership, and to work with Rick Martens in particular. Yes, the customer service is that good!! I felt like I was treated fairly, and that Rick tried to make sure that I get the best car -- and the best deal -- possible. Rick is extremely professional and personable and really was a pleasure to work with. I was greeted by several other people at the dealership, and everyone made me feel very comfortable. I recommend this dealership, and Rick in particular, very highly.
Great people and product - Frank 323
The people at BMW/Roanoke are first class professionals. They are both professional and personal in their approach. From my first interaction with them in exploring a BMW, they set themselves apart from other dealerships. They provided a generous opportunity for me to test drive the vehicle. When the time came to make the purchase, they could not have been more professional. And their work in assuring that my new vehicle was delivered in showroom condition sets a standard of excellence that validated my decision to work with them. Fantastic experience all the way around!
Quick and Professional - Ed Lopez
Could not have asked for more from my advisor Laslo Babo and the rest of the staff. Quick but thorough. If you value your vehicle and your time BMW of Fairfax is the one.
Worse Dealer Ever, Stay away - Alp G.
I left my car at the BMW of Sterling's service to get a better service. Even though I paid 5 times more than I would pay at a regular mechanic, I received the worst service ever. They hit my car while it was there and they tried hiding it. After I found out that they hit my car, they acted like nothing has happened. I went there 4 times to resolve this issue, and everybody were so rude to me, including the managers. And lastly, they tried repairing something, but it was worse than it was before when I went there to pick it up.
Berglund dealership and service department is horrid. - Warrior
Do not get service at Roanoke, VA Berglund dealership or the Lynchburg dealership. For 3 years they have been consistently horrible. It started just after it changed ownership in 2014. Rude managers and absolutly disgusting service managers. Especially the service manager, Joe in Lynchburg, VA. He is rude constantly and over nothing real major. Just nasty folks in total. Experienced it in both dealerships and both service departments. DO NOT trust them with your Mercedes. They would honestly prefer to leave you stranded than deal with a customer. I have written Mercedes Benz corporate and will continue to write until they find real managers who represent this wonderful and superior automobile.
Checkered Flag BMW MINI