BMW M4 - Leigh Ross is excellent - M-owner-VA
I just purchased and picked up a pre-owned M4 convertible. Leigh Ross was excellent (pronounced "Lee"). No pressure, highly knowledgeable, very personable, extremely professional. He's a fellow M owner and is as great with SUVs and high-end sedans as he is with monster M cars. (He promised to check up on me after a week, but I think because he wants to drive my M4!)
The entire process was smooth. Fair value for my trade (BMW 335). Easy closing, no high-pressure sales tactics for add-ons. Everything was discussed up-front, no hidden surprises, or last minute modifications. Leigh answered after hour text messages as I requested more info on this vehicle.
I would highly recommend.
Steve Lerner The Best - WangS
Mr. Steve Lerner offered us the best deal and service ever! I contacted many other BMW dealerships in the eastern coast, and believe me, this is the very best dealership in the world. You will get the best deal as well as easy and efficient service. Steve Lerner and his team deserve a five star!
Thank you Dennis Grant... "excellent customer service" - BMWlady2018
Dennis Grant is the perfect example of an excellent Sales and Customer Service Representative. I loved his demeanor: he had a smile and friendly disposition before, during and after the buying process. Dennis is a great asset and brings so much to the table, regarding his knowledge of the Brand. I really appreciated his expertise and professionalism.
Lloyd Howell, the Sales Manager, was very professional and made the process very easy.
Thank you both, for the awesome service provided to me.
Superb experience from start to finish - JWM3
Every time we have dealt with them (for this purchase and in the past), from the test drive to the delivery of the vehicle, they have bent over backwards to streamline the process and to put me, the customer, first. The sales staff is knowledgeable, easy to work with and do not pressure you. Special thanks to Roshan, Aaron and James for the most recent addition to the family. I have also worked with the service department enough to say that they are excellent at what they do as well. An overall great experience.
Purchasing a New BMW - Pat
Have been buying New BMW's for 20 to 25 years and Charlottesville BMW has been above the best I have worked with, no one even close from Kicking the Tires to Closing the Deal. No Second guessing on my part
Customer Service is Amazing!!!! - happycamper
The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening every step of the way.
If I didn't live 3 hours away you would have a customer for life!
Top Reviewed Specialists At This Dealership
Happy Now - Kevinoma
Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and fairly fast. We’d do it again!
Great experience. - Ryan Z
Received excellent service from BMW Fairfax and their Certified Pre-Owned center. They were very straight forward and had extremely detailed records of the vehicle we were interested in. Rudy was very helpful, would highly recommend him!
Airbag recall service - FwIw-60
I normally don't write these but FWIW. This morning's visit with CSR Josh G. to install a recall item starged badly with Josh asking if I had called to verify that the part was in. After the customary 20 questions, he finally checked (vs, checking first to save me some time) verifying that the part was not in and informed me that I should have called to verify IF the part was in stock. The conversation went down hill fom there and I left dissapointed that Josh was not in listening mode. Here's what I was suggesting
When a customer recieves a recall notification, the customer should arrange fo the appointment at a "location" suited to the customer either on line (which is one of your options) or via telephone. If the system is sufficiently robust, the system should then auto-check the inventory (at that location) to see if the part is available, then send a "come back" notification to the customer that it requires ordering. This eliminates the customer from having to travel to the "location" necessarily. Like i did today. Josh was too insistant that it was my fault for not verifying that the part was in that this idea escaped him entirely.
Having worked with some of the best IT Data scientists in the world, this is an improvement idea I pass along to you in the interest of better customer service. Perhaps this will fall to someone who cares about such things?
Just DON'T - SaraM
Save yourself the hassle of living in the burg and owning a BMW. I am now on my 3rd one because I love the brand; however, I am so tired of the rude indifference this dealership exudes every time I walk in the door. I drive a $60,000 car that I paid CASH for... I don't expect to be treated like toxic waste. In fact, the service is SO atrocious I am literally trading in my car so I don't have to drive an hour + for service anymore.
Richmond BMW/Crown MINI of Richmond