Professionalism + Resources = Top Service! - WendyA.BMW
Stopped in the Richmond location to check out their inventory and left that evening in a new car! Steve Lerner patiently answered my questions and helped locate cars I had seen on the website. Mr. Lerner was efficient, well-informed, and clearly experienced. Add his good sense of humor to the mix and you have an enjoyable car-buying experience.
This is our household's third BMW. I spend a lot of time in my car (170k in 5yrs) and take driving, fuel efficiency, and comfort seriously. I visited BMW Welt in Munich last year and appreciated the tradition, the design considerations, and the history. The same values are honored by Mr. Lerner, Mr. Kulay, Mr. Shah and the team at Richmond BMW.
Top Reviewed Specialists At This Dealership
Awesome - HECNICE25
Very pleased with the professional and great service from cassey BMW with the help of Don Morrow. Very expirience sales man which made the visit a pleasant one.
Best car dealership I've ever dealt with - RBall
Over the years I've purchased a lot of cars. My experience with Richmond BMW Midlothian was very positive. Charles Armstrong offered the perfect example of how to treat a serious car buyer, especially when I live two hours away. After my initial contact, he responded within minutes. I told him the inventory stock number of the car I wanted, and said I would buy the car from the dealership that gave me the best price and was honest with me.
He sent me a detailed sheet of the numbers. I was surprised that BMW Midlothian could compete with the pricing of the dealers in Northern Virginia and Maryland. They did! Also, my car was in excellent condition, and they gave me a fair price for my trade-in on my 2014 BMW X3.
The staff is very professional and doesn't use high pressure tactics that some car dealers do. In short, they respects their customers. If you're going to buy a BMW definitely contact BMW Midlothian first. Oh, and be sure to ask for Charles Armstrong. You'll be glad you did.
Internet Sales Manager
Service for 2003 BMW 330i - GARCIAJE
Randy is always as helpful as possible! Been coming here and working with Randy for BMW service for 16 years. Always does his best to accommodate my service request as soon as possible.
Blown Tire - gcbritt
I live in Richmond and my daughter blew a tire on her Mini in Charlottesville and was stuck on the side of the road. I found BMW of Charlottesville on the web and called them. The service team found a tire, ordered it and installed in within a few hours to get her back on the road home, all with a friendly attitude. I was more than impressed.
General Sales Manager
A True Professional - Proud X6 Owner
I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based on his experience. After outlining my "must haves" and "nice-to-haves", Michael alerted me when the perfect car surfaced. I had my doubts initially, and quickly realized that all of my priorities were addressed in his selection. There was no pressure, and the value was more than fair. Michael has earned a longtime customer for BMW.
BEST BMW DEALERSHIP ACROSS THE BOARD - Officer1
I had to have my 328i serviced and the service adviser Andrea R is the absolute BEST! She took care of me and made sure all was completed. She makes you feel like the BMW family every time I go in there. The service was great and got my car back sooner than expected! I can’t be happier with this dealership!
Wonderful experience thanks to Mr. Tim !! - Ashely
Mr. Tim is such a honest and wonderful human being. Very professional and caring!! Will definitely do business with him again in the future. Thanks
1sr experience at BMW service. - Sergio
Service was quick. Beaver seems to be very friendly. Did not feel any pressure to buy something taking in consideration that I came for a recall. Looking forward to come back hope not because of problems.