I purchased a new 2025 Escalade from Crest Cadillac on - matt
I purchased a new 2025 Escalade from Crest Cadillac on 3/1/25. The vehicle was purchased in cash after we provided all necessary trade-in information in advance, and we traveled from Lake Forest, Illinois to complete the transaction.
At the time of delivery, we were informed that the vehicle displayed a "service leveling system" warning, but were told it was a minor issue that would be resolved with a software update. We were assured that this update could be performed by our local dealership in the next few days. Based on this representation, we took delivery of the vehicle.
Upon presenting the Escalade to our local Cadillac dealership, we were informed that the issue was not minor. Instead, we were told the car required a replacement module for the central computer system of the vehicle and that multiple features, including the air conditioning, were not functioning properly. This could also become a safety issue if in an accident and airbags may not deploy.
It has now been over 3 months, and the vehicle remains unrepaired, with no firm timeline for when the module will be delivered or installed. I have since accepted a loaner car, but this does not adequately compensate for the inconvenience or the high-end vehicle I paid for in full.
Since we do not have any time frame as to when the module will arrive, I have asked Crest Cadillac to trade our car in on another coming in.
They said unfortunately our car is now considered used, so it would be less in value.
Crest should have had their technician look over the car prior to us picking up. They have washed their hands of any wrong doing, and have been no help on getting the module. I now have a Better Business Bureau case with General Motors in Detroit. The problem is still not resolved. This is our third Escalade and are treating us as if we do not matter. I would never recommend or do business with Crest Cadillac.
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