After 64 years on earth, 20+ cars purchased from - jimmy1525
After 64 years on earth, 20+ cars purchased from Flemington Ford and Flemington Car and Truck Country, I learned a lesson…Ciocca Ford dealership went to total crap.
First off, the sales portion of the purchase was okay, but definitely been better in the past with Flemington. Salesman was very good as far as customer service. No complaints here.
It appears to me the dealership is understaffed and no one seems to really care about their duties and responsibilities. Lackluster and inexperienced finance department and after sales is the worst I have ever seen. To get an operator on the phone for general questions is non-existent.
Let me give a few examples.
👉Preparation of the vehicle was sub-par consisting of a wash only. Was a bit surprised because other dealers at least put a glaze, or a detail spray on the car
👉Emails regarding questions of an extended service plan and recalls on the 2022 Bronco Sport went unanswered
👉Finance Department has no one assigned. Don’t believe me…go on the website
👉Finance Department employees do not return calls
👉Paperwork misplaced and lost. Dealership had to resend missing documents to me for signature
👉Registration paperwork was not prepared nor was it sent to me on time. It took the dealer well over 30 days to process a registration. I had to call and leave messages numerous times to get this completed. They had no clue my paperwork was misplaced til I called them.
👉Calls and emails to the finance department, general manager went unanswered.
👉I felt the finance process was rushed
👉Emails to get my rewards points buying a blue certified vehicle went unanswered
This dealership certainly has changed under the new owners. I cannot and will not recommend them anymore to friends and family as I did in the past. There are many other choices for new and used vehicles in NJ.
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