20 Ford Dealers near 62016near 62016

Weber Ford made my experience buying a new Ford Bronco - martinezc2333

Weber Ford made my experience buying a new Ford Bronco hassle free and enjoyable, I feel I received a fair trade in value for my Subaru, and that my concerns and questions were addressed with knowledge and patience. Special shout out to Justin Talbet for not only showing and explaining all the great features of my Bronco but also taking the extra time to instruct me on how to place Car Seats in and how to unlock and remove the top panels, very much appreciated. You are the best.

Vicky is an outstanding employee, she is always working - merciespringmeyer

Vicky is an outstanding employee, she is always working hard to make her customers happy. I will always call on Vicky Woodson- Wallace

Great salesman and finance manager. - rgooch6760

Great salesman and finance manager. Very happy with sales experience. Same day purchase and delivery.

Westown is a great place to buy a car and/or get it - mustanglady548

Westown is a great place to buy a car and/or get it serviced. Fast, Friendly, efficient & expert service.

Dalton good in finance and warranty . - mommaG

Dalton good in finance and warranty .Clint Knight good in sales and not pushy Give them a try

Kareem was the best Patient , very helpful Spent time - Acclaim

Kareem was the best Patient , very helpful Spent time explaining the operation of the computer and dash Made the car buying experience simple Also liked Michael Pundmann

Scheduled 120k service on my 2017 F250 and it couldn’t - Hmrsllc

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly.

Mike in service clearly set forth the repair scope and - jasperfish

Mike in service clearly set forth the repair scope and maintained communication for the date and time of completion.

I am happy with the purchase of my 2024 Bronco Sport Big - cherihoots

I am happy with the purchase of my 2024 Bronco Sport Big Bend. The experience was good and I was able to get in and out of the dealership within a couple of hours.

Have been looking for a van for several months, we have - Jasonandhope

Have been looking for a van for several months, we have specific needs because our 15 year old is disabled and we knew a Pacifica would provide the room we need when not using our accessible van. The perfect van came into Suntrup but had racks installed in the center of the van and no middle seats. We spoke with Malik several times about our intent to purchase if they would remove the racks and install seats. While Malik was very willing to work with us his manager informed us we could pay the cost to have them removed and was not willing to discuss other options. Saying, ‘I’ll take it back to auction if I have to but I am not making adjustments, it’s as is’. Business is business, but human decency, compassion, and kindness should not go out of style. Shame on you Suntrup for not having a conversation and shame on Malik’s manager for not helping him make a sale.

Paul Cerame Service is poor. - Rich

My 2016 Ford Focus, while I wouldn't call it a lemon, is a huge disappointment. It is a car that has had too much work needed within or immediately outside the warranty period. About two years ago when a little bit of time/mileage was left on the 3/36 warranty, I noticed that it struggled to maintain on hills if your foot wasn't on the brake. I'm not meaning for an extended period of time. I mean in the time that you adjust your footing on the brake or shift to the gas pedal. I realize that to some extent that cars can 'slip' a little bit in these situations and I told the service manager at Paul Cerame Ford this when he tried to lecture me on this. I said, I've driven over 500K miles, for 33 years and with multiple cars, so I have a clue what to expect. I said, this car stands out as one that doesn't hold it's position well. Anyway, just over 2 years ago I took it as this was a noticeable problem. It was covered under warranty and it was 'fixed' and I didn't think about it too much. Bad clutch, authorized Ford dealership fixed it. I'm probably good. I didn't think about a warranty on the new clutch. The warranty I found out that I was given was a 12 month/12K mile warranty. To me a clutch is an item that you should have for a while. From https://www.stoneacre.co.uk/car-service-and-repairs-q-and-a/how-long-does-a-clutch-last "Most clutches are designed to last approximately 60,000 miles before they need to be replaced. Some may need replacing at 30,000 and some others can keep going well over 100,000 miles, but this is fairly uncommon." Okay so my first clutch, it went out at around 30K, my next clutch started failing within the first year I had it and I thought maybe this is something that isn't covered? I don't know, I'm driving another car commonly and I don't do excessive hill driving and I don't do excessive hill parking, so you know I might sense I have an issue and I might just shift to my other car or not run into the situation again where it is slipping for another little while and 'out of sight, out of mind'. I'm reading that they are commonly designed to go about 60K miles before being replaced. But, the (Cerame/Ford) warranty on their replacement clutch was a weak 12month/12K miles. It's like don't count on our quality parts/workmanship for too long. I pointed out that having such a weak warranty indicates that you all don't have much faith in your parts/work. If you did, you'd give a better warranty. So he defended it of course and started to cite customer satisfaction since 1995 or that's where he was going. I shut him down as how is that relevant to me. I had a clutch that fails kind of early on the car and their replacement clutch isn't any better, if anything the part/work didn't last even that long. Instead of owning up the fact that perhaps they aren't perfect he went into a defend the dealership mode and deal with it mode. That's a fine way to treat a customer who has gotten work done there on multiple occasions. As I indicated, I wasn't very quick on dealing with this as I have another car I commonly drive, I have a busy life and it's not real convenient for me to drop the car off there. You know time passes and you neglect. It was all: Call Ford if you have a beef. No, let's see how we can keep you a happy and loyal customer. No let's look at it and see if clutch replacement didn't work out well or let's see if you can advocate on your behalf to Ford. No nothing, just a snarky 'what do you expect me to do about it'? I guess if there is a risk that they won't have a nice payout for work they do, then well, sorry buddy, we don't care. I guess it doesn't matter if you've taken your car to them for work on multiple times before. Tough luck, bring it in an you'll or someone will pay out of the butt. First time, there is a risk that they might get a handsome payout, it's screw you, call Ford. So, I said, "Because I didn't report the problem with the replacement clutch soon enough, this is a well tough luck buddy moment." He said this is a Ford problem. I said, how is it just a Ford problem if you did the work on the replacement clutch and it became apparent that the work wasn't taking too well or lasting that long? I rolled back recently when I shifted my foot on the brake for a moment into another car. Now, it wasn't a high speed impact or anything, but it was still annoying. I told him you know if I were driving my other car, I wouldn't have had this circumstance. I said actually in most cars, I've not had this sort of issue. I said, even after your 'fix' I still had the problem, but I didn't address it soon enough. He was of course unmoved and why would he be? Apparently customers mean nothing to the service department unless they get a big fat payout. So, yeah, if you want service or someone to work with you, Paul Cerame isn't the place. If their service treats their customers like this, I can't see a situation in which I'd buy a car from them. Why so when there is a 'risk' that they wouldn't get a nice payout for work, they shut you down? If a dealership treats me right and takes into account the customer experience and customer concerns, I will be loyal to a fault. However, if they are. Sorry buddy, your tough luck, too bad about our work and it not working out well for you. Well, then I have no use for them and I will let anyone who cares know. So, Paul Cerame, consider me a lost customer forever. I probably will never buy another Ford Focus and I certainly will never consider you when looking at cars or considering where to get maintenance work done. Not only have you lost a customer now and in the future, but to potentially to anyone I have influence with they will be aware about how you treat customers in the service dept. Bommarito on the other hand knows how to treat it's customers.

TLDR: We highly recommend this dealership! - R

TLDR: We highly recommend this dealership! Dave Doerhoff is professional and considerate. He always responds quickly and is trustworthy! Mark McGavic provides great financing services. Full review: We recently purchased a Raptor here and the whole experience is very positive! It’s the first time that we buy a vehicle out of state. When we put down a deposit, the Raptor was still at the plant. There was a shipping delay by Ford and Dave has always kept us updated. Mark helped us with the financing and explained the paperwork clearly. 10 minutes after we were on our way home, the raptor had a flashing engine light and the engine started trembling. We called Dave and he showed up quickly to handle the situation. The truck was towed back to the dealership and the engine was fixed in 2 days. They also offered reimbursement for flights to get us home and transportation for the truck. Although we were unlucky to have the engine issue, we were fortunate that Dave made everything smooth! Thank you Dave!

Super Sales Experience - BethaltoGirl

I went in not knowing what I wanted, but the salesman, Jim, was very patient with me and let me drive several different vehicles before I chose the perfect one for me. Kudos to Jim! I would recommend him to anyone. He truly listened to me and helped me to get what I wanted! Not what they needed to sell. Great experience!