Lemonade stand! - chrisryanbouchard
Lemonade stand! Purchased a used Yukon 2 months ago. It had higher milage but was a single owner vehicle that was fully dealer maintained at NC GMC per the Carfax. They would not let my mechanic look at the car prior to purchase unless i gave them an additional nonrefundable deposit on top of the thousand dollar deposit i had already put on the car. This should have been my first red flag but i trusted the service department and their prior service of the vehicle and their inspection getting it ready to be sold. Before we even left the lot i noticed a headlight out. This should have been another red flag as this would have been easily picked up on any adequate presale inspection by their service department.
We took it to my mechanic after they fixed the headlight and they found 3 different oil leaks, leaking heater hoses and leaking shocks. We absorbed this cost in good faith of the rest of the vehicle being solid.
Then we noticed the headlight that wasn't replaced was shining very dim. I went back to our salesman, John and told him about this issue and the other issues we had discovered, they tried to tell us to eat it but i demanded to speak to their GM as this was a safety issue. They did honor the replacement at their dealership. This changing of a headlight bulb took 2 hours and when i popped the hood at home they had left the cover off the housing which if i didn't find would have ruined the headlight housing...
Then the trailer brake controller started failing and alerting us via a warning light and beeps.
Then we noticed the USB port that connects to the apple car play would cut in and out constantly. So we replaced that.
This was month one with vehicle.
Month two has gone like this so far:
The Yukon started violently shacking when accelerating so back to the mechanic it went. Turns out the engine was misfiring because of bad plugs, wires, MAF and MAP sensors. This was concerning as these were already replaced by NC GMC per the Carfax they provided. We again paid for this repair out of pocket.
Later in the second month of ownership someone flagged us down on the road and said out taillight is not working. At this point i have had enough and approached the dealership about the quality of the vehicle and subpar workmanship of their service department and asked at the very least they replace the taillight and trailer brake controller as we have already put thousands of dollars into the Yukon in less than 2 months of ownership. They told me to kick rocks in a professional way. "No warranty was provided."
So in a nutshell North County GMC, on a dealer maintained and dealer inspected vehicle somehow missed multiple oils leaks, leaking shocks, leaking heater hoses and a headlight out, leaving me reason to believe they missed the trailer brake controller, usb port and taillight as well. So again they sold us a dealership maintained and dealership inspected vehicle that somehow still had these issues. On top of us having to redo a service that they performed less that 20k miles earlier. Leading me to believe the dealership is either incompetent or outright fraudsters.
We have 3 GM vehicles and 1 ford and will never be using this dealership or its sister dealerships, NC Ford, NC Kia or Lexus of El Cajon again and i would say the same to anybody thinking of using them. I tried to mend the relationship by having them spend hundreds after i have spent thousands and they couldn't even do that.
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