Richard Klaben | Page 3

We had a great experience at Klaben Ford Dealership. Luis Polos was really helpful choosing the right car for our daughter. He was knowledgeable, easy to communicate. Luis Polos was really helpful choosing the right car for our daughter. He was knowledgeable, easy to communicate. More

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This is a complete program for a customer to handle all their needs from sales to service their needs from sales to service More

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Mike was a very patient, personable, respectful and considerate man. He helped me trade my husband’s truck in and get the car I needed. He explained everything. Also helped my daughter get a loan an considerate man. He helped me trade my husband’s truck in and get the car I needed. He explained everything. Also helped my daughter get a loan and purchase a car. More

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I have never owned an electric car before. Tyler Kline, and everyone that I came in contact with have been so helpful in the learning process! Tyler and the team behind him are amazing! Thank Tyler Kline, and everyone that I came in contact with have been so helpful in the learning process! Tyler and the team behind him are amazing! Thank you! More

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I love Klaben Ford Lincoln! I purchase all my cars and trucks from them. They are very patient with me and always give me the best deal. Thank you for taking such good care of I purchase all my cars and trucks from them. They are very patient with me and always give me the best deal. Thank you for taking such good care of me and my family! More

by Tlingro Verified Customer Verified Customer

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Very friendly and customer focused. Keep you informed of service progress. I highly recommend Klaben. Keep you informed of service progress. I highly recommend Klaben. More

by bstrig Verified Customer Verified Customer

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Very pleased with my service and the job was well done and my service advisor was very helpful and his recommendation was on point also and my service advisor was very helpful and his recommendation was on point also More

by lucretiajohnson42 Verified Customer Verified Customer

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The experience I had was nothing short of perfect! Chris Moldas was knowledgeable and efficient throughout the entire process. It is so comforting to know that people like Chris, Roscoe Woodberry and Chris Moldas was knowledgeable and efficient throughout the entire process. It is so comforting to know that people like Chris, Roscoe Woodberry and Jen Bowen can turn a stressful situation into a pleasurable, memorable and exciting transaction! The entire staff was friendly, and the facility was very inviting. From start to finish, Klaben Ford Lincoln hit a home run! Thank you!! More

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Once again Klaben helps me get into a vehicle I absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and we absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and welcoming it gives you a good family feel! Denise in finance was precise and made sure the dreaded paperwork part was easy! Thank you once again Klaben More

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Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

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