Todd Reed
Todd Reed at Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Todd Reed | Page 3

Administration

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

4.4
182 Reviews
4.4

182 Reviews

Write a Review

Dealership Experience

11 yrs, 3 mos

182 Reviews of Todd Reed

April 30, 2022

Dealership Rating
Employee Rating

Excellent service clean dealer ship very friendly sales people. The general manger is excellent individual More

by ATF
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nick Singh, Sharon Hester

May 19, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

February 24, 2022

Dealership Rating
Employee Rating

Excellent customer service, and fast service. I would recommend this dealership to anyone. Thanks you More

by k3randy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Singh

Feb 26, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

February 24, 2022

Dealership Rating
Employee Rating

They have lied to me over 40 times from the day I bought my car. I called them out on every lie, and prove they were. Dealing with this dealership has been the worse experience I ever had buying a car. I ha More

by Joe1beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 12, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

Mar 12, 2022

Joe1beth responded

Let me explain this one more time. Here my last experience with you. I needed a simple oil change. I went to the dealership at Stone Mountain. As my car was in the bay the service guy called you to find out who my free oil changes were through. Your service tech was on speaker so I could hear him also. He said that I had to bring it to your dealership to get oil change that I paid for when I purchase the car. So they pulled my car out of the bay, I drove all the way over to your dealership ( the place I said I would never step back into) pulled into your garage, the first thing your service tech said after I explain how disappointed I was having to go through all that crap to get simple oil change, was that I could have gotten my oil change anywhere, and said he did not know why who ever I talked to told me that I had to have it done at your dealership. God got another 100percent screw over from your dealership again 3 hours later I repeat 3 hours later my car was done. I also had the tires rotated. I turned on the dash indicator to check tire pressure. The pressure range from being 12 over in one tire and up to 10 pounds under in another. I went straight to a gas station and corrected it my self. So you tell me why your RICK HENDRICKS has taken such a personal vendetta against me. The things you did to me before this fiasco were way worse. Your question (How can you fix this) at this point laughable. Maybe stop lying to your customers, better train your employees, put in corrective action methods to prevent this types of situation in the future, get all the people together who created all this so everyone is on the same page on what happen. Crete s Kazan event to explore better methods of treating your customers. Take corrective action with the employees involved. But far be it from me to tell you how to do your job.

Mar 13, 2022

Joe1beth responded

What no response? Truth will always prevail. And if you really did not want to hear what happen don’t send out the survey

February 03, 2022

Dealership Rating
Employee Rating

Straight from the get go— I was treated like royalty. From the introduction, all the way to closing. Rashad was my salesman; the most knowledgeable and thorough man I’ve ever dealt with when buying a car More

by Matt Turner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: STEVE OSTROVICH, Steve Ostrovich, Erick Nunez , Rashad Tarr

Feb 06, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

January 18, 2022

Dealership Rating
Employee Rating

Bad service after sale the car it took a two months two solve one simple issues More

by TATHOMASEDU920
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 04, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

January 08, 2022

Dealership Rating
Employee Rating

Unresponsive and terrible service! Been waiting for my truck since September. It's now January. It's still not ready. Lawsuit pending. No response to my emails from Todd the GM. Steve the customer servi More

by Joe Connell
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 25, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or y ou can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

January 04, 2022

Dealership Rating
Employee Rating

This is a very tightly run organization from the top down Todd Reed the general manager to McDaniel and finance they are amazing and treat you with respect. More

by jpowers9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janice Curry , McDaniel 5 stars

Jan 05, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

January 03, 2022

Dealership Rating
Employee Rating

everyone was great all parties involved really took time and effort to make sure i found a great car. More

by burton
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sharon Hester , each and every party involved was outstanding

Jan 05, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

January 01, 2022

Dealership Rating
Employee Rating

Sold me lemon car where the radio do not work properly and charged me twice as much when I went to the competition to get this fixed. More

by RILEYDAC
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 19, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

December 31, 2021

Dealership Rating
Employee Rating

Amazing fast sufficient keeps they’re word amazing staff beautiful nice quality vehicles years dealing with them always on point More

by JAYLYNNJONES993
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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