I just bought a 2026 x7 from this dealership. - Jian
I just bought a 2026 x7 from this dealership. I want to express my deepest appreciation to Max Erakat for providing the best car buying experience I’ve ever had. From start to finish, the process was smooth, professional, and surprisingly easy. We were able to negotiate a deal seamlessly through emails and phone calls, and Max promptly sent over all the price details. When the day came to pick up my car, there were no surprises — only a better deal than expected.
I would also like to extend a heartfelt thank you to Basir Ahmadi, the finance manager. He was incredibly mindful of our time, knowing that my wife and I had to leave soon to pick up our kids. Without sacrificing clarity or thoroughness, he handled all the paperwork with remarkable speed and efficiency. It was clear that he respected our schedule and still ensured that everything was handled with care.
Lastly, I want to sincerely thank Isabel Solario for her assistance during the pickup process and her care in providing excellent after-sale service. She was there to support us during the final steps and made sure everything went smoothly. When we reviewed the purchase contract and noticed that the maintenance plan listed was “Ultimate Care” instead of the negotiated “Ultimate Care Plus,” she handled the concern immediately.
I texted Isabel with my concern, and she quickly followed up with Basir to clarify the issue. Within a short time, she confirmed that it was simply a formatting issue in the contract and reassured me that the plan I had actually purchased was indeed the Ultimate Care Plus (5 years / 75,000 miles). Her responsiveness and clear communication gave me confidence and peace of mind.
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