Outstanding Customer service - Peterson17
Joe Newman is by far, the best salesman, I have had in purchasing a car. I would definitely go through him in all future purchases. He's very dedicated to making sure we leave satisfied.
Great Customer Service! - grateful mom
A BIG THANK YOU to Jasmine, Collin, Cecil, Nick & Brandon at the service center on Music Fair Road 7/20/16. All of you came to my rescue when I discovered a broken headlight prior to my teenager's driving test! Your kindness & smiles represent what's good in the world. The headlight was fixed, and the driving test passed! Thank you!
Great customer service. - JessicaWhisman
We were in the market to purchase a new mid-sized sedan. Up front we let Jose Redd know this, as he was our salesman through the process. Even though they were aware that we wanted to test drive other vehicles from other dealerships, we were still handled with a great level of customer service. Jose explained and went through both the Camry and the Corolla that we were looking at, and set us up to test drive. We were able to leave with no hassle to check out the other vehicles in mind. However, because of the high level of customer service (and dependability and longevity of Toyota), we decided out of the three locations total that we went to, to come back to Toyota of Bowie and purchase a Camry. Jose was fantastic! Tim White also was great in handling our trade-in, as well as the lady who assisted us through financing.
customer service - carguy Z/28
Steve. Jim, Jeff and Corey provided me with customer service that is not often seen in todays hectic world. I have nothing but positive words to describe my experience at Bayside Auto Group.
I have purchased many cars from many dealerships over the last 30 years and this was the easiest transaction to date, Thanks again to the staff at Bayside Auto Group.
Hassle Free New Car Purchase - stefas75
I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, knowledgeable, friendly, and did not put pressure on us to buy. He worked hard to make us happy and find the exact vehicle we were looking for. I would definitely recommend this dealership to anyone looking for a Toyota!
Past experience and very understanding salesperson = good - Dotta
The auto that I was interested in was on the lot and convenient to see and drive. Felt comfortable asking to try another vehicle. Very complete orientation to auto that purchased.
Most pleasant buying experience ever !! - CWO
I recently purchased a CPO Volvo XC90 from Bill Kidd's. The whole buying experience was never before, very courteous, accommodating , friendly and knowledgeable sales staffs (previously I've had dreadful experience with other dealers). Thank God I came here. Debbie and particularly Wayne helped me through the trade-in process. The best part of trading-in my old Civic was "what's the value of your car and we'll match that". I mean which dealer would say like this. I don't regret for not negotiating on price for Volvo car, which is very stressful. Sadly I live almost an hour away from Bill Kidd's so I'll be going to a nearby Volvo dealer in Rockville, for regular servicing and other issues (hope they'd render same hoensty and courtesy). I'd certainly recommend Bill Kidd's to anyone shopping for Volvo cars.
Great Experience - mountain
I just bought a 2015 Scion Tc from Dan Manzari yesterday after a week or so of bugging him about it. Not only was he flexible, knowledgable, and friendly, but when it was time to actually talk numbers he had the right answers and made the deal quick and non-stressful. It was a pleasure to work with him and I would definitely recommend this dealership.
Excellent Service and Customer Satisfaction - Kari
Love dealing with Russel Toyota, especially David Day. I have purchased 4 cars from him and would refer him to anyone. Their service is exceptional and David is a genuine all around great salesman to deal with.
Totally Outstanding Experience - Donna Sealing
We have purchased several vehicles from Antwerpen Toyota in Clarksville and returned again because of our outstanding past experiences. It was a true pleasure to work with J. C. Villeda and Josh Felsen. Both gentelmen are extremely knowledgeable and helpful in every aspect.
New Car - praynrn
Friendly, inviting atmosphere, sales person James greeted me right away, and took very good care of me through the process I will aways return to Brows because of the service I receive each time I go in.
Easy Transaction - James H. Thomas
This was the easiest transaction I have ever done. Patrick listened and provided the deal. Customer service was excellent. No pressure Thanks will be back
Great service - Sue
Jimmy and Lisa were very kind and helpful. I highly recommend Koons Easton Toyota for all of your service needs. Very easy to deal with.
Extraordinary car-buying experience! - bmmussolino
I stopped by the dealership for an oil change and decided to upgrade my 2014 base model corolla to a 2016 corolla which includes all of the features I've always wanted. I was informed of current specials on 2016 corollas; however, I was not pressured by staff to purchase a new vehicle at any moment during my car-buying experience. JD Chrisp was patient while I decided on the vehicle that was most suitable for me. Thanks to JD Chrisp and the other staff at Younger, my car-buying experience was extraordinary and virtually painless.
WOW!!! - GoTeam
Wow! Jamie was our sales lady- What a great lady and a great experience. I never thought spending that much money could be so fun! She was very friendly, -- I have to say I have NEVER been hugged by a car salesperson before! I liked it :-) -- and she helped us with a ton of questions about pricing. She even called a competitor and asked them about their pricing while we listened in. Turns out the other dealer was not very straight forward with me when I asked them the questions- Shocking, yes I know..... Jamie got it straightened out and exposed their nefarious scheme.
Believe it or not, I was drawn to your dealership due in no small part to the great service I got in the service department. I have a Toyota truck that had a recall for rust and the experience there was phenomenal- Have I mentioned "wow" yet?...so I decided to see about buying a car from you. In a word: WOW. You can even spell it backwards and it is still WOW. Thank you all for the great deal, understanding help and a great experience. Top notch. Expect to see me taking advantage of the fee car wash! Woo Hooo-o-o!!!
Don't take it personal, but I hope to never have to see you for ten more years when I am there to buy another car. ?? Thank you, Thank you, Thank you. Oh yea, one more thing: WOW!
Pure Magic - Andrew
I went there yesterday to lease a new vehicle. I loved the car but got worried when I went into finance and saw that my payments where more than I could afford. Instead of just giving up and me and sending me away, the manager Arslan came in, talked to me and worked some kind of magic to give me a discount that brought the payments into my range. I got the car and totally love it. Godwin the finance manager and Arslan the manger really went the extra mile for me and they were also professional and friendly all the way through. This is the best place to by a Toyota if you want to be treated well. They also gave me a great deal on my trade. TOP NOTCH DEALERSHIP!!
Pleasant people to deal with - Craig Perticone
Chad was great in the financial part. He did so much to make my payments to what I could afford. And Kris was a great manager as well
Highly Recommend!!! - Julia T
My recent car buying experience from DARCARS Toyota Scion Silver Spring was awesome thanks to their staff! The car salesman that I worked with, Steven Wyatt, was BEYOND patient with me during the process and I am very thankful for how responsive, helpful and kind he was. Likewise their team of financial managers are very responsive, patient and helpful. The financial manager, Kadeem Rogers, who assisted with the purchase of my car answered all of my questions throughly and made the car buying process very easy. I will definitely refer anyone I know looking to buy a car to Steve and Kadeem at DARCARS in Silver Spring! Thanks so much for everything!!
Excellent - Jessguglielmi
I worked with PJ the used car manager. Very nice great guy!! Helped with the service we had to receive on the head light as well. We made two trips to the dealership before we took ownership of the Volvo. PJ just made the transaction very smooth and good
Overall very happy! - natashar38
The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good energy and has a playful approach which helped me relax. My sales person Keith was very nice and warm person who was down to earth and fun to talk to as well. He did a great job of keeping me calm. They were able to make miracles happen and I am so grateful. The first finance person I met with, Edgar, very nice and understanding. I did have a run in with the sales manager. He definitely needs a lesson in ask before you assume. And the finance person who closed my deal, nice, but a little cold. Not a very personable person. But overall great experience, I have recommended several friends to check them out. The car they got me in was exactly what I wanted. Thanks guys!
Easy and friendly transaction. - Laura Brown
Unfortunately, our Camry was totalled last week. We drove 30 miles, bypassing our local dealership, to get to Waldorf Toyota.
We truly had the easiest car transaction ever!! And, we have likely bought 25 cars between us.
We just came to look and Dre, our salesperson, without pressure, showed us many different options, all at a great price, that we decided to buy today!
When our first choice model, with the color and options we wanted was not available, they gave us a discount for accepting our second choice. Dre was outstanding - friendly, helpful, knowledgeable!
We then went to see Erik in finance. That's when car sales usually are slow and full of pressure to buy add-ons.
Erik was very friendly and easy to work with. He offered and explained options, but did not pressure us. One of the options offered so much value, that we actually purchased it.
The financing was easy.and we were out of there in less than 45 minutes, I would say.
The entire transaction, from.walking onto the lot until driving away in our new camry, was 2 hours at most.
Tre even arranged to have the tags from our old camry turned into MVA and called for Enterprise to come pick up the rental that we drove to the dealership! True customer service, beyond our expectations!
The car was spotless and ready as soon as we got out of finance. Tre explained everything that we needed to know about the car.
It was the friendliest, low-pressure, knowledgable and easy to reach a deal dealership we have ever experienced, and we have lived all over the country.
Thanks, Toyota of Waldorf!!
Great experience - Debbie E
I knew what I wanted when I walked in the showroom. Jerry Flores was very helpful. He answered all my questions and was very pleasant when I asked to drive a few models. I found the car I wanted, but didn't want to spend all that time doing paperwork at 7:30 p.m. I said I would be back the next day and I was not pressured to stay and complete the paperwork or told that the price we agreed on was only good for that evening.
I went back the next afternoon, completed the paperwork and left a happy customer. Thanks, Jerry...it was a pleasure working with you.
Purchase of used vehicle - CruzrChica
I purchased my FJ Cruiser from Pohanka Toyota last month. It was a great experience!! Patrick Branon was wonderful. I told him what I wanted and needed in a vehicle. I wanted something I could go on the beach with, and a bit rugged for me and my dogs. He helped me pick out the perfect car, he didn't try to sell me something I didn't want. He was very easy and pleasant to work with. He knew all the features on the car and even set my Bluetooth. The manager Thurman gave me an Excellent deal. There was none of the usual back and forth business, he offered me a fare deal right out of the gate. The finance manager Rachel was very knowledgeable, fast and efficient. The process was less then 2 hours from start to finish. I would definitely recommend this dealerships!!
Very happy with recall service - 4Holes1
Very nice facility and excellent service from service advisor. Like the waiting areas and not being hounded by sales personnel while walking around showroom and lot.
oil change appointment - Sahibzada
I had an appointment on 1016/2015 at 3:00 PM at Laurel Toyota for my brand new Toyota RAV IV and I arrived at around 3:22 PM as I was stuck in traffic on route I. I parked my truck and went to the counter and I was told that my vehicle can't be serviced as the staff has waited for 15 minutes and now they are gone. The customer services representative was very rude and has no respect for the customers and mentioned that she can't take my vehicle in. I requested her to ask the Customer Services manager but keep on insisting and she denied my service and I have to come back home without my vehicle being serviced. I won't recommend this dealership to any one. her name I guess was Critism wearing glasses.
Beware!!! Toyota certified service here is a joke. - GerrySienna
I came to the service center on July 17, 2015 and told the advisor Mr. Larry Wynn that I need a wheel alignment because when you hit the break at 50 to 60 MPH the wheel shakes. They perform the service but the next day I tested the car on the highway and still shakes. It feels that they didn't do anything at all. I came back on July 20 to complain but Mr. Wynn told me that wheel alignment will not correct the problem. I was surprised with his comments. After they investigate my complaints they offered me to change my brakes and rotors for $500.00 and will refund the wheel alignment fee to correct the shaking of wheels. I said no and they just refunded my wheel alignment fee. After 2 days, I check my break and found out they ruin the 2 front wheel bolts. I came back to the service center and complain directly to the service manager Mr. Michael Whelan and the first he said to me is the bolt is rusted and his employee will not do it. He went to his employee to verify and came back. I told him that I need the 2 bolts with nuts and will just do it myself.
I will not allow any of his employees to touch my Toyota Sienna ever.
I am done with toyota car and their service center. What a nasty experience with Certified Toyota Service Center.
Sales & Leasing Consultant
Toyota of Bowie
Toyota Master Certified Sales Consultant
DARCARS Toyota of Frederick