Kevon Brooks knows that listening is a great asset! - AnitaR.
I was already a Toyota of Bowie, Service Department, satisfied customer.
The question became, "Do I keep my good condition "97 Camry with only 91,000+ miles,
or do I buy/lease a new car with modern technology?"
After doing some research online, and at another brand dealership,
I called Toyota of Bowie, New Car Department.
Kevon Brooks was very professional from our first telephone conversation
to book an appointment. At that appointment, he asked another salesman, Tim White
to join us. After a thorough, no pressure meeting, I left with their written down information
about each choice which I could study at home to make a decision that fit MY transportation needs. Yesterday, since Kevon was out of town, he had arranged for the closing that was equally
low key and very professional.
I will miss my 20 year old, low mileage, tan '97 Camry friend, but this
red, 2017 Corolla is a winner!
I have run out of Kids that need cars! - Nurselaw09
This is the fifth used car we have brought from this dealership. Not only are the cars great. the service can't be beat. Evon Greene is wonderful to work with. He is friendly, courteous and knowledgeable. I would not hesitate to purchase a vehicle from here again,
My Son's First Car - Robin B.
I had been search for a used car for my son for over a month. I inquired online about a vehicle at Koons Annapolis Toyota & Scott called me back very quickly. He was extremely personable & helpful on the phone. I scheduled a time to come in with my son. Scott was awesome. He did not attempt to over-sell us. We ended up purchasing the car that I first found online. I would definitely work with Scott again. Tyrone in Finance was a pleasure to work with, as well. Everyone we encountered was warm & personable.
Ryan Mikelonis and Brown's Toyota were great - BryanTheTacomaGuy
Ryan Mikelonis and Brown's Toyota were both a pleasure to work with. They beat the Truecar buying service price as well as my credit union's interest rate, and exceeded my expectations on my trade-in value.
Ryan's positive attitude and relaxed demeanor were a huge reason that I chose him and Brown's in the first place, and I was never disappointed. I plan to use Brown's for my regular vehicle maintenance, and almost certainly head back there to see Ryan when the time comes to trade in again.
Awesome Time and Experence - Jeff1969
Great time, Thank you for your professionalism and time you spent with us. Ana was awesome took very good care of my wife and me. Finance, Chris did an awesome job ensuring that all of the financial paperwork was proper and correct prior to us leaving. Service Department as always did a great job, Paul is awesome, I have had been dealing with him for a long time (since 2010) for servicing my vehicles. This is the first time I had a chance to say anything. Paul - Great job!!!! To everyone at Bayside Toyota great job!!!! It is always wonderful to do business with you all. So far three vehicles bought and serviced by this great team of professional.
Great Experience! - Rav4preston123
Ernie was and is great to work with. He answered and clarified every question I have. My experience was wonderful , relaxing and with little or no stress. Car buying experience at its best.
Service - LJohnson
The customer service was awesome and it did not take long. All the staff there at the place was nice. The place was also clean.
Good Experience! - jmsdesigns
My wife and I had a good experience with Antwerpen Toyota. Our salesperson, Rick Evans, was excellent throughout the whole process. He was very patient and answered all of our questions during the process. I would highly recommend him to anyone looking for a vehicle. We would be happy to do business with Antwerpen Toyota (and Rick) in the future.
Amber Jenkins - Jaybee884
The two encounters I've had with Ms Amber Jenkis have been warm, inviting and professional. She's sharp, attentive to all your concerns or issues and have addressed them promptly. Her friendly smile will light up Ashby room. Wish we could steal her away and come work for my company in DC.
No pressure, nice seleftion! - musiclyyours
Patrick was an ideal salesperson. He really knew the car and explained it very well. during the test drive he was quite informative in the ins and outs of the vehicle. Great job Patrick!
Always good deal, good service - Marleen
I have bought my last six cars from this dealership. I always get a good deal, and the followup service is great. I'd recommend this dealership and Louis Lee to anyone.
Easy to work with, great service perks! - carlak
Nima & sales leadership kept the negotiations as efficient as possible. Everyone was so kind to our kids that we had to have in tow that day. We are so excited about the deal we got and looking forward to the years of great service we'll get at Jerry's since they double Toyota's already awesome two years of maintenance! Yeah, four years total and the people are great!
JT is the MAN - John Fulton
JT Thompson is a terrific representative for the Koons Toyota Dealership. He addressed my needs in a thorough and expedient manner. JT. can be trusted and respected as a man of his word. We really like our Prius and will definitely make the trip from S. Jersey to purchase our next car. Koons is the best!
Awesome Service at Great Dealership - Artisew
My suburban had given out on me so my husband was on the hunt for a new car for me. We had check out several cars on our local car dealer's lot that we normally shop for cars at, but the prices did not meet my demand. After spotting the beautiful Red Traverse on car dealers.com with a great price and great mileage, we decided to take an hour ride to Edgewood, Maryland. Thank God we did because we experienced great service from the start with Wayne Wesch, he noticed us admiring the car and from there everything went up hill. I can't tell you how grateful we are to have been able to walk away with a great car, great price, great experience, and great friendly-caring people. We loved this place so much we will be back to have our son purchase his car. And we will also recommend others to shop there just ask for Wayne Wesch he is an awesome sales consultant!!
Relaxed, Helpful, and No Rush - Amar Mehta
Easy people to deal with and very willing to help. Made the car buying experience so much better. Will definitely recommend to friend or family looking to buy in the future.
Thank you for placing me in a new SUV - Courtcourt
You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much
Repair Shop pricey but ... - cheated
They may have charged us a lot to take car of some dings, but there service is well-performed, our purchase experience was impeccable and we're still happy years later
Got the car of my dreams - Stephanie Grimes
I was looking for a car for about 3 months now, but everyone jacked up the base price and have all these hidden fees. I finally found a place that not only gave me a good price on my dream car (2016 Maxima), but even lowered it to fit my budget! The sales manager Jovan Severin is a 5 star manager and was the most honest and helpful sales person I have ever met!! This is the place to go for all your car needs.
Excellent start to finish - TSWilliams
Elliot was great from start to finish. Polished and professional, listening to our needs --not pushy or overbearing. Let us go on the test drive to get comfortable, and came up with a quick easy solution to our only objection. I really appreciated the fact that he made it very easy to come to a decision. In the paperwork process he explained where what we were doing, why and what was next. The hand-off between the sales and finance team was seamless. Tom in finance was great, clear, obviously experienced in helping buyers with the process. Vehicle was spotless and hardly used at all, the dealership was immaculate as well. I'm looking forward to getting my next car from them.
Purchase of a new truck - Steelers
It was a hassle free environment, easy to settle on the price and complete the transaction. There was no pressure to make a deal but rather what your needs were!
Didn't buy but great service and people - jazztrumpet
I ended up going with a different vehicle because of options but the people at this dealership were great and super easy to work with. One of the best dealers I've ever talked to or worked with.
AWESOME! - DDBarner
Maria and Ikia were awesome! From a dream to reality! I love my car! They listened to what I wanted an I'm in My DREAM car!!!!!!
Awesome experience!! - S.D.
After a horrendous car buying experience at another dealership, I went to see Matt Tevis at Toyota of Southern Maryland. I'm so glad I did! Honest, professional and friendly! There were no hard sales tactics used and I am 100% pleased with the entire process. Matt Tevis listened to what I wanted and delivered with a smile. Craig Payne made the financing work in my favor and had us out the door in under 20 minutes!
Three Strikes! - jennarteacher
I have had nothing but issues with Pohanka from the beginning. When I made the decision to buy my 2015 Toyota Carolla, the dealer who was selling me the car said "just between us girls, why don't you look at this other car". I was annoyed but kindly told him no thank you. After I went through the purchasing process, I was ready to leave and noticed that there was no license plate on the front of the car. The dealer told me that MD has a new law that if there is no bracket, there is no need to put one on the car. Two days later, I was cruising with my two boys (4 and 1 at the time) and I was pulled over by the police for not having my plate on the front of my car (strike 1). Months later, I get a notice in the mail that the bank was going to put a lien on my car because Pohanka did not put them as the loan holder on the title (strike 2). On Saturday, I took my car in to get an oil change. I was irritated that they did a tire rotation without asking me and then charged me for it anyway. On top of that they had a laundry list of random things that they "recommend" me have done. I declined everything but an air filter and the oil change (but still not mention of rotating my tires). The next day when I drove my son to the doctors, my wheels were vibrating so badly I couldn't hear him talking to me from my back seat. So, I took it back in and asked them to take a look. After waiting an hour, I was told that essentially I needed four new tires. I was furious! I explained that my car wasn't doing that when I brought it in and it had to be something they did to make the tires vibrate like they were and that I was absolutely NOT going to buy four new tires. He told me that they would put the tires back the way they were before they touched them on Saturday. I allowed them to do it even though in the back of my mind I didn't know what difference it would make if they were SO bad! When he came out to give me my keys I asked him if he was going to refund my money from the original rotation, since I didn't ask for it to be done. He smiled and told me that he had to charge me and that I was lucky he wasn't charging me for the "unrotation". I couldn't believe what he was saying and at this point I had, had enough. I said "Well, that certainly is nice of you....but I won't be coming back!"
My suggestion, don't buy from them and don't go to their service department. They will find any way to rip you off!
Oil. Change - Dreamiesue
Pull up to the service dept door, set there for about 10 min 4 men in there never made eye contact or ask us to move forward, as we set there cars pull ahead and went in the building. Not sure what to do we moved up and ask what to do at that point some tall unprofessional man said move ahead and walk away. We have brought 2 new car here in the last 2 years, something like this will make me go elsewhere a great service dept keep people coming back. When we went into counter a very nice person tried to make thing better
Deceptive Cross Selling instead of attending to recall issue - Abie20770
I brought my Toyota Corolla in response to a safety recall. I did NOT request any additional service. Nor did I report any problem with the vehicle. Mr Lee Tensley who attended on me came to after a wait of two hours to say that the headlights needed cleaning, (a second issue that I do not recall), and third in order, an oil leak. As I was to drive 500 miles to Canada the next day I was blackmailed into agreeing to have the reported oil leak fixed. I was charged $337.92 for this service. Although I requested the cashier at the time of payment, I was not given the estimates that Mr Tensley had brandished before me. I was given only the bill. Not even the inspection report. On closely looking at the bill today, I was astonished to find that it stated an untruth: " customer states the timing chain tensioner is leaking please check and advice." This is a total falsehood. I did not make any such request. I am not an automobile mechanic. It is inconceivable that I would have reported this problem. It is clear from the order of the three repairs Mr Tensley suggested, that it was just a way to hoodwink the customer into paying for unnecessary and unwanted repairs. This sort of cross-selling to customers who came solely in response to the safety recall is UNETHICAL. It is nothing short of blackmail. The statement on the bill attributing a request to me is a complete fabrication. This kind of cross-selling under deception is illegal and I demand a full refund.
Worst experience of my life - Neveragain
Very unprofessional have something missing from my car. Was treated as if i was lying about the property missing. No one even concidered i was telling the true.
Certified Sales/Leasing Consultant
Brown's Toyota of Glen Burnie
Sales Consultant, New & Used