Most Relaxed Purchase - urbangirl045
I have bought 6 cars from this dealer. But last night with the group this group of guys, Corey Robertson, Jay Wedick and Juan Gaddy, I had the most relaxing experience. They did a terrific job and put me in the right car for me. Thanks
Toyota 4Runner - My4Runner
I was looking for a new Toyota 4Runner for my family needs. Darcars Toyota has the best competitive price and excellent customer service I have experienced around (DC, VA, MD). From Sale Representative to Manager you name it. They are there to help you and provide you with the service beyond your expectation.
At first, I was negotiating 4Runner with two rows and found out in the last minute my wife wants three rows, but the deal is done (all documentations are completed). All I need to do is get on and drive home. However, Darcars folks reconsidered and redo all the documentations for three rows Toyota 4Runner. They all put up and concentrated with their customer needs. If I were them, I might have said, the deal is done or Sorry. This is part of my buying experiences and there are more to it.
If you plan to buy a new or certified used vehicle, I am sure you will not regret if you stop by Darcars Toyota and check with Ernie Kunz and his team (All of them).
Purchase of a new vehicle - Shelia Mae Carroll
My experience was incredible. Neal and Scott exhibited superior professionalism and care in making sure that I was able to purchase my new Camry. They were accommodating and amazingly helpful.
good service - la romana
I've taken my car to be serviced here for the past 7 years and found the service excellent. Never had a problem getting the day and time I wanted.
Great Service, Very Professional and truly caring workers - Richard Milburn
I definitely give my experience a 5 star rating. Dwayne Johnson was my sales rep and he helped me through the process and was patient. I could tell from the start he had my best interest in mind and I am thankful he was my rep. He gets a perfect rating for me. Stephanie Thornton was my finance officer. She was truly delightful as she also had my best interest in heart. I felt she cared and did the best to get me in a good situation. She also gets a perfect rating. I am very thankful for Dwayne Johnson and Stephanie Thornton. They both get perfect ratings for me and I will recommend others to them in the future. Truly great employees and great people.
Thanks, Dave Day and Renee Tyree! - Ann
I drove 40 minutes to Heritage for a low-mileage 2016 Camry LE I had found on True Car--well worth the drive. Dave Day sold me an even lower mileage Certified Pre-Owned SE upgrade for an excellent price. He was efficient, pleasant and not pushy. Dave went out of his way to make my first solo buying experience positive. (I'm a widow at 75.) If you're looking for a Toyota, see Dave Day! Finance Manager Renee Tyree sure knew her stuff, too, as she handled all that paperwork. Ann Gray
Very experienced everybody very knowledgable. - Graytoy2016
I have bought a lot of f car and trucks and think there the best dealership an would recommend to my friends. Everybody is knowledgeable and friendly.
Thank You, Peter Musumeci - Ron Vandegrift
Spoke with Peter around closing time on Saturday night and was driving out enthusiastically in my new Toyota Yaris iA on Sunday afternoon. Exceptional attention to detail and quite reasonable process in making the purchase with the guys at Fitzgerald will have me back again for sure.
Five Stars for Elliot and the rest of the Bill Kidd's team - Mike M in Elkridge
Far from being the contentious affair everyone envisions (and fears) when purchasing a new car, I found Bill Kidd's to be pleasant and very fair. I have been extremely pleased with my new Toyota Tacoma. While the truck is great (with a lot of options at a price I liked), it was the professionalism, the attention to detail and the customer service that really made this purchase an enjoyable experience. In particular, I was extremely pleased with the salesman, Elliot Evianiak whom I found to be friendly, knowledgeable and honest. When dealing with Elliot, I felt like he took the time to understand my goals and worked to find a car that suited my criteria. Unlike my experience at other dealerships, I never had the feeling Elliot was trying to pressure me into buying something I didn't want or he was trying to take advantage of me.
At the end of the day, I found a car I love at a price I consider fair. I would absolutely recommend Elliot Evianiak to anyone looking for a new car.
Helpful and personable - A.gol7
Todd and the rest of the guys we worked with at antwerpen were all so helpful and made our car buying experience much less stressful. We will definitely be going back to antwerpen in the future.
Koons is Great - Dan L
Car shopping is one of my least favorite activities, but Koons made car buying a truly fun experience. Cliff Hoffman was our salesman. He was attentive, responsive, and had a great sense of humor. Others at the dealership remembered us from a previous visit and stopped if only to say "Hello". I felt that they honestly cared that I get the right vehicle for me and took great pains to help me find it. I'm going back when my Saturn finally dies and I need it replaced.
AWESOME! - DanniG
This was the best car buying experience in my life!!! I have told friends and family about how pleased I am with my new car and with great treatment I received at Jerry's.
Great Experience - mountain
I just bought a 2015 Scion Tc from Dan Manzari yesterday after a week or so of bugging him about it. Not only was he flexible, knowledgable, and friendly, but when it was time to actually talk numbers he had the right answers and made the deal quick and non-stressful. It was a pleasure to work with him and I would definitely recommend this dealership.
Ken Murphy - docrock
Ken Murphy is the best he sold us the car we love and he did a great job!
His knowlegde of cars is immense and personal smile wonderful!
Call him by his nick name "Bull Dog" and he'll give you a discount.
Jess & Dan
55000 mile check - carguy Avalon 2012
Charlie most effective in explaining the service choices to be made. Technicians always produce better performance .Car delivered clean and all work done with pride. Still very happy with my 2012 Avalon.
3rd great experience buying a car - Jen
Sales associates and finance people are so wonderful and helpful. They always give me the best deal of any Toyota dealership around! This is my 3rd time buying a car from them and I plan on coming back.
Repair Shop pricey but ... - cheated
They may have charged us a lot to take car of some dings, but there service is well-performed, our purchase experience was impeccable and we're still happy years later
Good customer service - girlwithcar
Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car serviced there.
Santiago is excellent, so patient, and so professional - port1987
Santiago goes straight to the point. Explains everything very clear and leaves a great impression. He is very professional and so patient. He is amazing
WOW!!! - GoTeam
Wow! Jamie was our sales lady- What a great lady and a great experience. I never thought spending that much money could be so fun! She was very friendly, -- I have to say I have NEVER been hugged by a car salesperson before! I liked it :-) -- and she helped us with a ton of questions about pricing. She even called a competitor and asked them about their pricing while we listened in. Turns out the other dealer was not very straight forward with me when I asked them the questions- Shocking, yes I know..... Jamie got it straightened out and exposed their nefarious scheme.
Believe it or not, I was drawn to your dealership due in no small part to the great service I got in the service department. I have a Toyota truck that had a recall for rust and the experience there was phenomenal- Have I mentioned "wow" yet?...so I decided to see about buying a car from you. In a word: WOW. You can even spell it backwards and it is still WOW. Thank you all for the great deal, understanding help and a great experience. Top notch. Expect to see me taking advantage of the fee car wash! Woo Hooo-o-o!!!
Don't take it personal, but I hope to never have to see you for ten more years when I am there to buy another car. ?? Thank you, Thank you, Thank you. Oh yea, one more thing: WOW!
Bait and switch - bjjackson65
Are used to drive 18 wheelers for a living so I know a lot about vehicles for a woman or a man.I use to my work on my vehicle so I know alot about vehicles plus I did my homework on toyota. But Waldorf Toyota is the worst dealership I have ever been to. Bait and switch be prepared to have the interest rate go up on you the payment go up on you and to find out that your contract your loan was never approved but they're going to help you get a new loan with a higher interest and a higher payment.
Great experience - Debbie E
I knew what I wanted when I walked in the showroom. Jerry Flores was very helpful. He answered all my questions and was very pleasant when I asked to drive a few models. I found the car I wanted, but didn't want to spend all that time doing paperwork at 7:30 p.m. I said I would be back the next day and I was not pressured to stay and complete the paperwork or told that the price we agreed on was only good for that evening.
I went back the next afternoon, completed the paperwork and left a happy customer. Thanks, Jerry...it was a pleasure working with you.
Purchase of used vehicle - CruzrChica
I purchased my FJ Cruiser from Pohanka Toyota last month. It was a great experience!! Patrick Branon was wonderful. I told him what I wanted and needed in a vehicle. I wanted something I could go on the beach with, and a bit rugged for me and my dogs. He helped me pick out the perfect car, he didn't try to sell me something I didn't want. He was very easy and pleasant to work with. He knew all the features on the car and even set my Bluetooth. The manager Thurman gave me an Excellent deal. There was none of the usual back and forth business, he offered me a fare deal right out of the gate. The finance manager Rachel was very knowledgeable, fast and efficient. The process was less then 2 hours from start to finish. I would definitely recommend this dealerships!!
"My Best Day off From Work" - EKAJ34*$
The experience at the dealership immediately put my hesitation about purchasing a new car to rest and the professionalism of the staff(Mr. Anderson) guided me comfortably through the process making me a loyal buyer for years to come. I take my hat off to the work done by Mr. Bill Anderson who never during the experience let me lose sight of what I had come to do. Thank you Mr. Anderson.
Car Purchase - cymirk
My wife bought her car here, this is not a typical carmax used car lot, but a new car toyota olly carmax dealership. Sales process was painless, we were pleased with the sales person, absolutely no pressure on us for immediate sales, or warranty addons, or anything. In and out in an hour once we decided to buy the car from them. Yes we could have saved maybe $400 somewhere else, but we also saved ourselves from destination fees, delivery fees., maintenance contracts, financing pressures, and all sorts of other car dealer tactics. The listed sticker price was really what you paid that's it. Looking to buy my car there soon too.
Beware!!! Toyota certified service here is a joke. - GerrySienna
I came to the service center on July 17, 2015 and told the advisor Mr. Larry Wynn that I need a wheel alignment because when you hit the break at 50 to 60 MPH the wheel shakes. They perform the service but the next day I tested the car on the highway and still shakes. It feels that they didn't do anything at all. I came back on July 20 to complain but Mr. Wynn told me that wheel alignment will not correct the problem. I was surprised with his comments. After they investigate my complaints they offered me to change my brakes and rotors for $500.00 and will refund the wheel alignment fee to correct the shaking of wheels. I said no and they just refunded my wheel alignment fee. After 2 days, I check my break and found out they ruin the 2 front wheel bolts. I came back to the service center and complain directly to the service manager Mr. Michael Whelan and the first he said to me is the bolt is rusted and his employee will not do it. He went to his employee to verify and came back. I told him that I need the 2 bolts with nuts and will just do it myself.
I will not allow any of his employees to touch my Toyota Sienna ever.
I am done with toyota car and their service center. What a nasty experience with Certified Toyota Service Center.
Executive Sales Consultant
Toyota of Bowie
Certified Sales/Leasing Consultant
Brown's Toyota of Glen Burnie