Above and Beyond Customer Service - Susan Melton
I called with high expectations and requests for customer service and Nancy did not question me or judge me in any way. She was quick to help me with my needs beyond any sales representative I have every had in any business. I could not have asked for a better experience. Thank you Nancy!!
Great Buying Experience - BlackJeep
Buying our car from Darcars for the first time was a great experience. I have purchase other new and used cars from various dealers around the Frederick area and Darcars was definitely the best buying experience. We had a lot of questions about buying a hybrid and Our sales specialist, Dave, answered every question we had about the car and made sure we had the opportunity to test drive other similar models from other Darcars locations. Chris from financing was very helpful and we were in and out with our car that day. We are very happy with buying from Darcars and would buy from again in the future. The selection of the model we were looking for was great and we were able to find the car that fit our needs at the location closest to us which made the buying process that much easier. Thank you!
The Woody Expirience - kumakabs
C Wood's customer service to me as soon as I enter the store was not just welcoming but too inviting and convincing in a way that made me get the brand of car that initially was not my first choice. He sounded so knowledgeable in the field. Even when I returned in his absence "DURA" was there to help.'
Great experience - Satisfied customer
Jose took his time and listened to what I wanted. We viewed some cars of interest. He allowed me to test drive and I make my choice after that. It was a great experience. Thanks Jose, I will recommend this dealership to others.
Kevin Sewell made car buying pleasant and easy - buyer
Patient with my questions, Kevin followed up on all issues and made the process straightforward and actually enjoyable. As I told him, Toyotas sell themselves, but the salesperson doing the negotiating is key to the entire experience. Kevin is a thorough professional and a gentleman. I intend to direct any friends who want Toyotas to him without reservation.
Thank you Brent! - Lutie Rayhart
My husband and I just purchased a new Prius last weekend at Koons in Annapolis. We were not planning on buying a new car when we drove into the parking lot. Both of our cars are dinosaurs, but still running, but we knew very soon one needed to be replaced for safety. We were walking around looking at all the models and had no idea what we wanted, but were starting to think more seriously about buying one soon. Then this exceptionally gifted, intelligent and polite young man approached us and asked if we had any questions, and if we did, he would be happy to help us.That is when we met Brent, and the rest is history. He was so very patient and knowledgeable and showed us many choices and models and options. He took us for a test drive and we really enjoyed our time with him. he spent so much time teaching us the new technology that truly scared us! And we drove home our brand new beautiful, high tech Prius.We are thankful that we had someone like Brent to help us. We haven't had a new car in a long time and we were so happy with our purchase.Brent showed us so many things about operating our car and said if ever we needed more help. he would be happy to help us. When it's my turn for a new car, I'll find him to help me too. Thank you Brent and thank you Koons. a wonderful and exceptional new car buying experience. Lutie and Tom Rayhart
Ahhhhmazing!!! - naft16
I have brought 6 car in 8 years and i have Never been treated like more than a means to a shady car salesman 's current end to his personal poverty until i brought a Scion from Josh Spencer @ R and H Toyota in Owings Mills. He went well above and beyond his job to personally help me resolve personal issues that hindered me from freeing myself from debt and savingmy credit. ( he WASN'T just selling a car) I had a vehicle i was stuck with for 2yrs. due to divorce. i owed $3000 more than Kelly Blue book valued the car at and even Carbiz ( where i originally brought my car from only offered me $8000 for) At this point in my life i was defeated and had little hope of obtaining a vehicle ever again. I was willing to purchase any vehicle, a skateboard , a rusty hooptie ANYTHING with wheels but Josh Spencer spoke to my loan holder of my old car, my retirement agency, and my divorce lawyer. I ended up with a 2016 9 mile having candy apple red Scion, :) and a ZERO balance carried over. He cares and it shows you can feel it. So if life causes you to be at the end of your vehicular rope and everyone else told you NO.DO YOURSELF A FAVOR, visit R and H Toyota in Owings Mills and ask for Josh Spencer. He will change your life.
A fabulous experience - A&A
My husband and I recently purchased a new RAV4 from Koons. The entire experience was wonderful. Damien, the sales professional, went above and beyond even staying after hours twice to ensure all our questions were answered, even though he knew we weren't going to purchase that night. He explained all the different features and if there was something he wasn't sure of he immediately found someone who was able to assist us. He was prompt in returning calls and always greeted us professionally when we walked through the doors. Regina and Jeremy in the finance department also went above and beyond to ensure all our questions were answered. Regina took time to explain all of our finance options and made the entire finance experience easier to understand. Jeremy made sure our "trip" to the finance office was flawless, and was efficient in getting everything done so we were on our way in a timely manner. This car buying experience was one of a kind.
Outstanding Salesperson - Caramel Virgo
James is extremely knowledgeable while upfront and honest. He goes above and beyond to get you in the cat of your dreams. I have not found any salesman who is more professional as he. He is truly the best. It gets no better than James. I will be a repeat customer
Great experience and excellent Customer Service! - Sara S.
Antwerpen Toyota is fantastic! We worked with Kevin, and he was very helpful throughout the process from research to sale. Kevin provided all of the information we needed, and he found exactly the vehicle we were searching for -- the Toyota Highlander! The staff was friendly with our children, thoroughly answered all of our questions, explained all of the options, and made the overall experience enjoyable for our family. Dave worked with us in the Finance department, and he is great as well. Dave explained everything, and he was very friendly and personable. We will definitely recommend Antwerpen to friends and family!
Excellent Service - S.Nordvik
When I purchased my new Rav 4 Car salesman James Causey was very friendly not pushy at all made me feel really comfortable not pressured at all he was very helpful with any questions I had. Highly recommend.
Great service - Retirementtoy
I am always treated so well by the folks in Koons Easton, they always know me and always take care of whatever is needed. They only suggest things that need to be taken care of and things for me to watch out for.
GREAT car buying experience! - Briancoop
If you really hate buying a car due to the hassle and haggling, Thompsons is great. Our sales person Jish was excellent to deal with and made the whole experience - dare I say pleasant! He is very honest and easy going. You feel like he's a friend not a sales person. If you need a car you should go to Thompsons and ask for Josh!!
WOW!!! - GoTeam
Wow! Jamie was our sales lady- What a great lady and a great experience. I never thought spending that much money could be so fun! She was very friendly, -- I have to say I have NEVER been hugged by a car salesperson before! I liked it :-) -- and she helped us with a ton of questions about pricing. She even called a competitor and asked them about their pricing while we listened in. Turns out the other dealer was not very straight forward with me when I asked them the questions- Shocking, yes I know..... Jamie got it straightened out and exposed their nefarious scheme.
Believe it or not, I was drawn to your dealership due in no small part to the great service I got in the service department. I have a Toyota truck that had a recall for rust and the experience there was phenomenal- Have I mentioned "wow" yet?...so I decided to see about buying a car from you. In a word: WOW. You can even spell it backwards and it is still WOW. Thank you all for the great deal, understanding help and a great experience. Top notch. Expect to see me taking advantage of the fee car wash! Woo Hooo-o-o!!!
Don't take it personal, but I hope to never have to see you for ten more years when I am there to buy another car. ?? Thank you, Thank you, Thank you. Oh yea, one more thing: WOW!
Harald and Larry makes your wishes come true! - lildebz22
I don't do reviews, but this place deserves it!! I don't know where to start...I'm going to try to keep this sweet and short. I have the worst credit anyone can think of (well to me)...I have a bankruptcy that discharged a couple months go. Two cars on my bankruptcy and a high credit usage. I got shot down at one dealership, went to another...no go - shot down again. Third times a charm is a TRUE saying. Harald from Jim Cole Toyota called me and worked out the most amazing deal ever for me. He promised me that he will get me driving home in a car and he sure did. He doesn't play games, he got us IN AND OUT in no time!!! It was the fastest process ever!!! Harald is upfront and honest with you from point A to B. Larry our sales person was awesome to work with as well, him and my husband had a few laughs which was great. This was a very personable experience and I HIGHLY recommend Jim Coleman Toyota...ASK FOR HARALD and LARRY (I forgot his last name, sorry LARRY!!!) We will be coming back for our future cars!!!
Great sales person. Glad to be part of the Younger Family - Love my Toyota
Ken is a great sales person, he is very straight forward and will help you find the car of your dreams. I have bought 2 cars from him and would buy more from him.
great! - p4p3rc1ip5ru5
We wanted to get a lightly used minivan for our growing family. This Darcars has a good sized inventory, the place is clean and well kept, but the best of all was the person who helped us get a great deal: Desirea! She was so polite and helpful. She picked out the best vans that fit our budget and criteria and showed them to us. We were so impressed with her first pick that that was the one we went with. I mean 9000 miles, 1 year old Toyota Sienna for 26k (closing costs, taxes, registration... all that included!). It still had 6 years left of its original warranty and a spotless carfax! Desirea cares as much about your new (used) car as you do. She helped us check over the vehicle to be sure everything was working, she even helped us test out the bluetooth capabilities. If you are looking for a good used car, go to Desirea. You won't be disappointed!
Amazing! - Ali
I've been going to 355 for over 10 years and purchased many cars as well as referring people there. I really only have gone to PJ for purchase, Navid for finance and Bobby for maintenance. Can't get better, more reliable people!! Great deals and I don't have to deal with the BS that comes with buying a car!
Best Dealership - Domwil07
Eric Moskos is the best sales representative. He was very informative about all the details of the vehicle. Also, he presented other reasonable offers in my price range. This guy is great. He wasn't pushy or rude. He is patient and very enthusiastic about getting customers a great deal and I'm lucky to be one of them.
Overall very happy! - natashar38
The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good energy and has a playful approach which helped me relax. My sales person Keith was very nice and warm person who was down to earth and fun to talk to as well. He did a great job of keeping me calm. They were able to make miracles happen and I am so grateful. The first finance person I met with, Edgar, very nice and understanding. I did have a run in with the sales manager. He definitely needs a lesson in ask before you assume. And the finance person who closed my deal, nice, but a little cold. Not a very personable person. But overall great experience, I have recommended several friends to check them out. The car they got me in was exactly what I wanted. Thanks guys!
analizing problem - yotaman
My new Tacoma had a problem with the phone circuit and after 2 new phones and working with others within the dealership Mr.Bob Bowman took the time to analize my problem and direct me to the service department where Todd [ service rep.] had it taken care of. Thanks to both for getting my problem corrected.
Nice looking place but they jerked me around a bit.... - DEBeachdad
I saw my dream car(red 2012 TT FJ Cruiser) on their website in February of 2015 on a Friday and was there the next day to hopefully get it. The salesperson,Suzanne although very nice seemed like she was a newbie and struggled with answering some basic questions which I can't really blame her for inexperience. Overall I was treated quite nicely but they offered a laughable amount for my trade-in which we finally came to an agreed price and as all dealerships do they tried to tack on extras that I really didn't need and promptly refused. After doing research the price I paid was very fair considering it was a very limited edition with relatively low mileage for an FJ. I would recommend them but like all car dealerships keep your eyes wide open and your BS meter on high gear.
Great sales experience - Bigjark
Dave Argentieri did a great job of helping me find the specific Tundra I was looking for. I talked to him in the morning about what I wanted and he had the truck on site, cleaned up ready to go for my arrival time. The negotiations were quick without a lot of back and forth. Within one hour, we had a deal. I feel like I got a great price on my new truck and was well below the national average that I researched on many web sites ahead of time. It was also obvious that Dave wanted to retain my business as a repeat customer. This was my seventh new vehicle purchase from Jones Junction.
Great Deal....Great Salesman - Jimmy Torres - Top Flyt
I bought a 2013 Avalon XLE (touring) with 12,000 miles and the owner took immaculate care of the vehicle. I got a decent price (not too much haggling) and worked with a very nice salesman, Jimmy Torres. There were a few things that were sort of unprofessional but they came from other salesmen and managers -- like, speaking loudly to a salesman to see if his potential buyer was still interested in the car I was buying. When I called about the car on Saturday which had become available on the previous Thursday, Jimmy told me that someone was test driving and may purchase it. He said he'd call me back. My son-in-law decided that we'd leave Bowie Toyota (Sam Wright is an Excellent salesperson) where I was looking at a 2013 Avalon Limited with 22,000 and check out Passport's car. The only problem I had with the Limited was the color, but once we got to Passport and I saw the XLE, I knew that was the car for me. Jimmy walked me through all the features and was just genuinely nice. Car salesmen are salesmen and I know that there's always some con to the game, but I would return to Passport for the right deal and to work with Jimmy.
The finance manager, Ikia, was great too. It was a pretty flawless process for me.
oil change appointment - Sahibzada
I had an appointment on 1016/2015 at 3:00 PM at Laurel Toyota for my brand new Toyota RAV IV and I arrived at around 3:22 PM as I was stuck in traffic on route I. I parked my truck and went to the counter and I was told that my vehicle can't be serviced as the staff has waited for 15 minutes and now they are gone. The customer services representative was very rude and has no respect for the customers and mentioned that she can't take my vehicle in. I requested her to ask the Customer Services manager but keep on insisting and she denied my service and I have to come back home without my vehicle being serviced. I won't recommend this dealership to any one. her name I guess was Critism wearing glasses.
Beware!!! Toyota certified service here is a joke. - GerrySienna
I came to the service center on July 17, 2015 and told the advisor Mr. Larry Wynn that I need a wheel alignment because when you hit the break at 50 to 60 MPH the wheel shakes. They perform the service but the next day I tested the car on the highway and still shakes. It feels that they didn't do anything at all. I came back on July 20 to complain but Mr. Wynn told me that wheel alignment will not correct the problem. I was surprised with his comments. After they investigate my complaints they offered me to change my brakes and rotors for $500.00 and will refund the wheel alignment fee to correct the shaking of wheels. I said no and they just refunded my wheel alignment fee. After 2 days, I check my break and found out they ruin the 2 front wheel bolts. I came back to the service center and complain directly to the service manager Mr. Michael Whelan and the first he said to me is the bolt is rusted and his employee will not do it. He went to his employee to verify and came back. I told him that I need the 2 bolts with nuts and will just do it myself.
I will not allow any of his employees to touch my Toyota Sienna ever.
I am done with toyota car and their service center. What a nasty experience with Certified Toyota Service Center.