Bad credit but walked out with a car of my choice! - Amarachi
I'm new to the states hence it terms of credit its as good as non existent, getting the paper work took forever but yep i walked out of that dealership with my 2016 Camry (FYI 12750miles) It took a while, but Uwone Jackson and his manager made it happen!
Alphonse Warner - AkeemV6SE
I wanted to just take a few moments out to inform you of the great service provided by Alphonse. Alphonse understands that I drive quite a lot and he does the best to inform of me of what I need and things to do in the future. I really appreciate you guys having an employee like him, that's what keeps me coming back. I also make sure I recommend him to anyone who needs Toyota Service.
A Happy Service Customer- Truly Exceptional Experience - JR787
I came in the other day cause I had an issue with my radio, I had informed the Service Advisor Brittany White, What was going on and she and the service team came up with a quick response and an effective solution. I had previously taken my car to another Toyota dealer only to be told "we would have to schedule you in and it would take all day" Not here at Brown's they worked quickly to identify the problem and even ordered the part and I drove away with a new radio since the old one was bad. This service team is Second to None and I will come here for any future repairs- Thanks Brittany !!! :-).
Amazing Experience - MikeyJ
I just recently purchased a used vehicle at this dealership and was incredibly impressed by the friendlyness and professionalism by all the employees. I didnt feel presssured to make any decision i wasnt ready for and the staff were easy to talk to. They answered my questions without hesitation and i was in and out in no time. Would definitely recommend this dealership for any of your buying needs.
Easy quick variety - One bad toco
Darcars Toyota has a great selection of toyota trucks cars SUV and vans and are willing to at least make you feel like you got a great deal at the end very nice . Thank you
Best Car Buying Experience Ever - Firecops
Chris Collins and Phil are outstanding people to deal with. We recently purchased a Toyota Venza and received exceptional customer service. We are repeat customers and they are the reason we keep bringing Fitzgerald our business. If you are in the market for a new or used car, Chris and Phil are the best.
For A GREAAAAAT Deal Go See Ross Chopra!!!! - aprildavis0101
I actually do not like writing reviews, but Mr. Ross needs for all to know how much we appreciates his knowledge and know how. Thanks again Mr. Ross Chopra!!
My experience with Heritage Toyota - Larry Kuchinski
I had a very good experience buying my new Toyota Camry from Heritage Toyota. Both Brad Jones and Mike Trebbe were personable , forthright and very helpful. They gave me a good deal and did not pressure me to buy. I got exactly the model and accessories I wanted without any hassle or pressure. Heritage is very convenient to me; they offer a lot of extras like the new owner tutorials and free car washes. All-in-all it has been a good experience and I hope it continues to be so.
Great Job! - Younger Toyota
Thank you to a very PROFESSIONAL "Younger Toyota" Service Consultant - Patrick Gleason! He is the best: friendly and helpful. 5 Stars! Excellent and fast job!
New Brakes rotors and oil change. - Greg T
Made the appointment a week in advance she took care of getting high quality parts and having them at the shop when I arrived. Car was done in less then 2 hours and 3000 miles later still extremely pleased.
Awesome Service at Great Dealership - Artisew
My suburban had given out on me so my husband was on the hunt for a new car for me. We had check out several cars on our local car dealer's lot that we normally shop for cars at, but the prices did not meet my demand. After spotting the beautiful Red Traverse on car dealers.com with a great price and great mileage, we decided to take an hour ride to Edgewood, Maryland. Thank God we did because we experienced great service from the start with Wayne Wesch, he noticed us admiring the car and from there everything went up hill. I can't tell you how grateful we are to have been able to walk away with a great car, great price, great experience, and great friendly-caring people. We loved this place so much we will be back to have our son purchase his car. And we will also recommend others to shop there just ask for Wayne Wesch he is an awesome sales consultant!!
Great experience for a first time buyer - Zvillalo
David was super helpful! I would like to thank him and his manager for making this a great experience as I was a first time car owner! He was patient and diligent with finding the car I wanted and worked with the budget! I will definitely be referring people to him!
Thank you for placing me in a new SUV - Courtcourt
You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much
Great experience! - jjyyu
Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My parents were beyond thrilled.
Oscar was friendly, flexible, and transparent about the out-of-door price. All the staff we encountered there were equally friendly and professional. Each step was quick and straightforward, no pressure to buy extra things, no gimmicks. Thank you so much for your excellent service! We will definitely be recommending Jim Coleman to others.
Lexus lease - Gail's Lexus
This is my 7th Lexus I've gotten from Darcars of Silver Spring. AJ is our sales rep and he has worked with us throughout the whole time. He is a great salesman and extremely knowledgeable regarding the Lexus. I recommend AJ to anyone who wants a great car!!
Great experience - MindyShaffer
We bought a used Ford F-150 from saleman Stefan Caicea and our experience was great. Stefan was not pushy and I loved that about him. He was also very friendly and helpful . He was welling to get us the best deal. Stefan has called us several times since we have bought the truck to make sure everything is good and called my husband to wish him a happy birthday. We have never had anyone from another dealership to that. I would recommend Stefan and the Toyota group to anyone. When it comes time to buy another vehicle my husband and I will definitely will go back to Toyota and deal with Stefan.
My "New to Me" Used 2013 Toyota RAV 4 - SCGROD
I wanted to say how seamless & really good my experience was with Chris Zook at Toyota of Annapolis (Used Car) Center. I had done some research ahead of time online and knew exactly what I wanted. When I found it at Toyota of Annapolis, I called immediately and spoke to Chris. He was very friendly, knowledgeable, relatable and NOT pushy in any way. I have to admit I was dreading the entire process of purchasing a car and this process with Chris was really great. I did all of my homework as far as getting a pre-approval on a used car loan so that was in order, which also made the process run smoothly. I also had a trade in which I took to Carmax to see what they would offer me and they provided a better value for my trade, so I took it. From pre-purchase, test drive, Q & A to the actual Finance office (Viktor was so great) to work out the details of my loan pre-approval and down payment check. IT was a really favorable experience. In fact, my boyfriend will be back in early fall to hopefully purchase a truck from Chris. Thank you Chris!! See you again then~
JT is the MAN - John Fulton
JT Thompson is a terrific representative for the Koons Toyota Dealership. He addressed my needs in a thorough and expedient manner. JT. can be trusted and respected as a man of his word. We really like our Prius and will definitely make the trip from S. Jersey to purchase our next car. Koons is the best!
Best car buying experience. - bjl 4Runner
Comfortable, friendly experience. Heather was very knowledgeable and patient with my many questions. Would definitely recommend Heather to friends. Love my new 4Runner! 5/31
Be cautious at Jones - Rav2017
Be cautious when shopping and buying at Jones Junction. Get every quote and deal offer in writing. Have it itemized. If they offer more for a trade in then look for numbers to go up elsewhere. If you are offered five years free maintenance it's not free. The cost is being added in elsewhere. Be especially cautious when sitting at the finance table. Take the time to read every paper being shoved in front of you. Watch for added on costs
Didn't buy but great service and people - jazztrumpet
I ended up going with a different vehicle because of options but the people at this dealership were great and super easy to work with. One of the best dealers I've ever talked to or worked with.
Racist Careless Salesman - AD
How do you allow a second time potential buyer walk out your dealership? Simply, just act as though you do not want to sell the customer a car by not communicating with them or asking the question, how may i help you, after walking around the dealer unhelped for 10 minutes, with 1 other customer in the entire place.That's what Bill Kids Toyota did. I guess they assumed I didn't have any money or wasn't considered a prospective customer.
I had a cashiers check ready to make a purchase without financing. Bill Kids Toyota didn't respond to my email for one week, until I repprted them to the Better Business Bureau.
I do not recommend spending your money with them.
A services section that doesn't know what parts to use??? - Pdarby
Called the service department because I needed to get a bulb replaced in my front passenger side headlight. I was a big bulb so I assumed it was a HID light. After speaking with the service rep over the phone he couldn't determine if it was a HID light (300 bucks) or Halogen light (100 bucks). How?? You're a parts section you should be able to determine what type of bulbs that are in my headlight especially since it's a Toyota car and they're a Toyota dealership! Was told to make an appt just for them to walk pass the car and take a look to determine what type of bulb it was. Then they would have to order the part and i would have to make another appointment to get it installed. All for a xxxx bulb. Smh
Awesome experience!! - S.D.
After a horrendous car buying experience at another dealership, I went to see Matt Tevis at Toyota of Southern Maryland. I'm so glad I did! Honest, professional and friendly! There were no hard sales tactics used and I am 100% pleased with the entire process. Matt Tevis listened to what I wanted and delivered with a smile. Craig Payne made the financing work in my favor and had us out the door in under 20 minutes!
Scam Artist - JJ
This has to be by far one of the worst dealerships I've ever dealt with and I'm so thankful that I didn't purchase from them. Here's my story...I started talking with my sales guy over the phone about a vehicle that I was interested in purchasing. We ended up discussed pricing over the phone since I really didn't want to drive 3 hours for nothing. The good news was we agreed on a price of the vehicle quickly but the bad news was we didn't agree on the trade in value. I informed him that CarMax had offered me 1k more than they did ( appraisal in hand) which his boss who agreed to match. At this point I'm back to being very interested in purchasing this vehicle. As I'm getting ready to start my journey, I call my sales guy to let him know that I'm on the way. No answer and no call back...I called him again when I'm an hour out and nothing. Traffic ended up being a mess so unfortunately I had to turn around as I wouldn't make it before the dealership closed.
Next morning I call him a few times to confirm pricing and no answer, no call back.
Finally demanding that I speak with my sales guy before the long drive, he picks up the phone and informs me that the vehicle price went up $800 since my vehicle trade in value went up $1000. I said that's not at all what you told me over the phone yesterday and we had an agreement. He came back with " sorry someone is here to buy the truck as we speak but If the deal falls through, I can let you know". Needless to say, this dealership is crooked and I highly recommend you purchase from a reliable place, not these SCAM ARTIST
Oil. Change - Dreamiesue
Pull up to the service dept door, set there for about 10 min 4 men in there never made eye contact or ask us to move forward, as we set there cars pull ahead and went in the building. Not sure what to do we moved up and ask what to do at that point some tall unprofessional man said move ahead and walk away. We have brought 2 new car here in the last 2 years, something like this will make me go elsewhere a great service dept keep people coming back. When we went into counter a very nice person tried to make thing better
Deceptive Cross Selling instead of attending to recall issue - Abie20770
I brought my Toyota Corolla in response to a safety recall. I did NOT request any additional service. Nor did I report any problem with the vehicle. Mr Lee Tensley who attended on me came to after a wait of two hours to say that the headlights needed cleaning, (a second issue that I do not recall), and third in order, an oil leak. As I was to drive 500 miles to Canada the next day I was blackmailed into agreeing to have the reported oil leak fixed. I was charged $337.92 for this service. Although I requested the cashier at the time of payment, I was not given the estimates that Mr Tensley had brandished before me. I was given only the bill. Not even the inspection report. On closely looking at the bill today, I was astonished to find that it stated an untruth: " customer states the timing chain tensioner is leaking please check and advice." This is a total falsehood. I did not make any such request. I am not an automobile mechanic. It is inconceivable that I would have reported this problem. It is clear from the order of the three repairs Mr Tensley suggested, that it was just a way to hoodwink the customer into paying for unnecessary and unwanted repairs. This sort of cross-selling to customers who came solely in response to the safety recall is UNETHICAL. It is nothing short of blackmail. The statement on the bill attributing a request to me is a complete fabrication. This kind of cross-selling under deception is illegal and I demand a full refund.
Worst experience of my life - Neveragain
Very unprofessional have something missing from my car. Was treated as if i was lying about the property missing. No one even concidered i was telling the true.
Certified Sales/Leasing Consultant
Brown's Toyota of Glen Burnie
Sales Consultant, New & Used