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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
6,978 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 6,978 reviews

November 04, 2022

Joe greeted me at the door on a Sunday, listened to exactly what criteria we needed in a certified pre owned car and had it on the lot. I test drove it that day and the deal was done by Tuesday. It was More

by NICKANDBETHPHILLIPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! It's a pleasure to know Joe could assist you and provide you with outstanding service. We truly appreciate your kind words and look forward to working with you again in the future!

November 04, 2022

Avi was very attentive to me as a customer. I would highly recommend him to anyone who is looking for a car. Avi always tries to make you feel welcome and your his highest priority. More

by Belllasmomlynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know Avi could assist you and make your experience a memorable one.

November 04, 2022

First the staff at the dealership are very friendly, they’re also I’m going kind and considerate More

by Austinmh91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 02, 2022

Easy to do business, understanding the requirements i. e. car model features price willing to pay More

by Alissan
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Ciarra Arias
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 02, 2022

I paid cash for my car and not happy I have to bring it back More

by LORETTABABY74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

November 02, 2022

Dealership helped to their full capability to make the deal I needed work out on my terms. Excellent service More

by FrankAlbohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy our team could assist you and provide you with such great service. We look forward to working with you again in the future!

November 02, 2022

I was given the wrong sales price when i agreed to lease the car. The correct price was not revealed until the day i went in to pick up the car. A month after i have the car, the dealer calls me to let me k More

by AWCOLON1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Goldberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Heimink
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 01, 2022

I asked service tech to retain the tires I was having replaced. They did not and could not retrieve them within hours after replacement They were still good tires and I needed them for another car. I c More

by nancyherbert3087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew and Tom
Nov 02, 2022 -

DCH Wappingers Falls Toyota responded

Hello, Thank you for reaching out. As timing would have it, the tire recycling company came the morning we did your tire change over. Had we known before the tires were change, not after we would have been able to save them for you. We understand this was frustrating and apologize for the for the inconvenience this may have caused. Thank you, Ben Carlson Fixed Operations Manage 845-296-4261

November 01, 2022

Fast, efficient, honest and did not waste my time while purchasing a new car. Best car buying experience I have ever had. More

by Nickperrotta28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera (in Sales)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

I appreciate the attention to most details at DCH. The one detail missing is the lack of “personalized” courtesy when entering the service area to begin my visit to DCH. A courteous greeting instea More

by MSMMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Dear MSMMM, Thank you for the feedback, we certainly appreciate it. Sounds like we need to do a better job of training our staff on customer service. I’m very sorry to hear your experience with us wasn’t 5 stars. We will use this as a training opportunity. Thank you again, Benjamin Carlson 845-296-4261

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