sastified with service - tjdforty8
Meghan was informative, helpful. I was attempting to find service and Meghan explained to me how to check web page for service specials, coupons and rebates.
Top Reviewed Service Specialists At This Dealership
Had to get the oil changed on the wifes car - PEEPAW111
We have been going to premiere Chevrolet a very long time. They have very good polite folks working for them. They have always treated us right. This last visit though was a little pricey.
Express Lane Advisor
Body Shop Estimator
Personal Service - ZF5473
This was my first time having my new truck serviced at Edwards. For years, I had my old Silverado, 2004 Z71 with 200,000 mikes serviced at the same dealership in Florida. Setting an appointment was new for me but first was great.
When I arrived, Jonathan welcomed me by name and made me feel at ease. This made the experience feel much more personal.
I relay appreciate the service and relationship Edwards build with its clients.
The works I had done - KARENDIVEY
They done the works and said I need a battery for my explorer and told me cost. They told me how long I had the battery on the explorer.
Quick Lane Advisor
Service - DIRISH
Needed to get some things added to my new Silverado; everything went smoothly as expected. One more trip will wrap things up . Very satisfied with everything
Welcoming, nice and professional at the same time. - Scorpio48
Because the good welcome, being nice and professional at the same time, I think your dealership is trustable. First the team want to understand my problem, then handle it almost immediately. People's are very accessible and explain clearly the problem, give an estimate for fixing it, give alternative of choice. Then, make an easy way for checking solution's which are affordable to me and always letting me making the choice without trying to influence me. Having a good test for my future car, good contact with other member's of the sale team, finding the best possible way for financing. All the team was very patient with me (even facing my strong French accent) and they spent all needed time for me.
Well, is that's not an excellent service I don't know what it is.
Great friendly atmosphere - jhunt57
Lloyd goes above and beyond for me every time I step on the dealership property. He is by far the best guy Serra has working for them.
Great Staff and Fast Service - JosieG
The service team was very efficient from start to finish. Let me know a good time to arrive and got me right in. During my service, they noticed another problem and asked if I would like it fixed. They were not pushy or anything with trying to upsell me. Brian W. at the service counter was friendly and very helpful! Would recommend to anyone needing service!
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Great Service Dept. - BARBARA LANCASTER
The Service Dept was ready for my vehicle at the time of my appointment., and made all
necessary service in a timely matter. No long wait time.
service you can count on. - 2005 hybrid truck
I have a hybrid truck, few dealers will work on it. We were out of town and had to go to another dealer and were not satisfied with what I was told. Drove home and to Gilland Chevrolet where I received excellent service (again), straight answers and excellent repairs in a timely manner at a reasonable price. It is so GOOD to deal with a dealer that truly has the customer first, they don't just say it, They Show It.....
Body Shop Service - Cfreeland
Great body work, first class painting and even a detailing my car before pick-up. Great service and quality workmanship! Thanks LPC for the great service!!!
Awesome - LovemyFord87
My experience was very friendly and honest with the sales staff. Buying with a Dealership that puts the customer first. Service team was also very helpful and took alot of time with my questions
Alaways A Pleasant Experience - Sculll
Everyone is very nice, sociable and go out of there way to help you feel at home. Appointment are easy to get. If you are out and have a issue with your vehicle they can get you in.
They have always gone above and beyond to take care of me. - wmplain
They are always accommodating. They are very courteous. I trust them on their evaluation and work. It seems like they know me personally. I can depend on them.
Big Boy truck - Eastaboga.
John represents the dealership extremely well. He is always professional but appears to genuinely care for each customer. He presents the issues in clear terms
Excellent service - ISBELA3
Every visit to Edwards is so pleasant. The staff is so respectful and courteous. They do an awesome job. Brett assisted me and was great.
100% Excellence - Auprofs
Fast service done by expert technicians. And dealing with the service people is always a good experience! We made it at 531 PM to drop the vehicle off for service and Jane stayed to make sure our keys were in the office instead of the dropbox. A little thing but a great indicator of the service you receive here.
Exceptional service - Cherokee8
This dealership, specifically Scott Sledge, went out of the way to take care of me and make sure I was happy with their service. I will recommend them to everyone I know that is looking for a vehicle.
Oil Change, Tire Rotations and 27-Point Inspection - bur777
Service writer was extremely courteous and professional. Work was performed in a timely manner. Overall experience was very good. With this level of service, will return for any and all mechanical needs.
Service Department - Yav Girl
They were very professional and courtious my car needed fixing I told them what the issue was and they fixed it the next day in a timely manner I was traveling through and my vehicle started running hot and I stopped at the nearest dealership and they got the job done I really appreciate it thanks to everyone there they have a very friendly staff.
Mechanics who steal - Sleepy
I recently visited Bay Chevrolet for service and had a pair or Ray Bans and some change (coins) stole from my vehicle. I informed them immediately (before I drove off) and they told me they would review their security cameras (which they stated where everywhere) and let me know ASAP. Three days later when I had not heard from them I called and they told me they didn't have cameras where my vehicle was serviced and that I must have missed the sign telling me to remove all personal items from my vehicle (including a CB???). Poor customer service. Won't go back again. Find someone trustworthy to work on your vehicle, not Bay in my opinion.
Great service/ friendly staff - michael s dalhaus
Took my 2012 Chevy Cruze in to have all wheel alignment done the service was completed within the time that I was told it would be and have not had problems out of it since great job I will be coming back for other services
Diagnosis of noise under hood - LJH72
WARNING: Do not trust Southern Chevy dealership in Foley, Al.!! I took my car there to "check out" a noise. I was told that the $95 "diagnosis" showed I had a WORN OUT AC belt & BAD BELT TENSIONER that need to be replaced for $344.77. We agreed, only to be told that didn't fix the problem-so it "might" be the clutch or compressor. We decided to wait until we returned to Illinois, but I asked for the "replaced" parts. They were shocked & said, "no one had ever asked them that before." When we returned home, I took them to the local dealership here & asked them to look at them. The service manager commented that the belt looked brand new-which reminded me that on my previous "pre-trip" check up, they had called to say that everything checked out fine, although there were 2-3 belts that were looking a "little" worn, &, even though they assured me that they would probably make the trip, I opted to have them replaced anyway. When they checked my records, they found that one of the belts they replaced was a NEW AC BELT. This prompted them to then check the tensioner that Southern had replaced, & actually made a video of the test-showing the tensioner was in 100% perfect working condition! When I contacted the service manager at Southerns, I offered to send a copy of their diagnosis, a copy of my receipt & pictures of the NEW belt they CUT OFF, & the video of the test on the tensioner-along with a statement from the service manager that stated that, "if any of his mechanics ever charged a customer for replacing parts like this, they would be signing their last paycheck". I was just given a "run around" with lame excuses, & told he'd "get back to me"-which he never did. I then sent an email that I was told would be printed & given to the owner, but never heard back from him either. Their "pride" in customer service is BS, & definitely cannot be trusted. So if you are ever DUMB enough to go to them for service-you better be SMART enough to ask for your "replaced" parts back!
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Could not get my Cadillac checked two days. Running hot. - Medford
Had to rent a car. Bring the car home and fix myself. It was very inconvenient Had to drive another 200 miles the next day,Friday. Will just call for truck to haul my vehicle home any more and not expect good service. Glad I can do thing myself and try to more in the future. This after two days of being told they would check the car in a little while or by lunch or before they close or soon the techncains where all in the Fram and body shop, etc. I live 60 miles away and had to drive a two hundred the next day to another town. Even the next day, Friday evening still not even checked to see what was wrong . When I got it to my shop and found out the problem in 15 minutes and fixed in 30 minutes once got the part. The scheduler ,Michael was super nice and got me a discount on rental car Thursday evening at 5:50PM . Spoke with the service manager at noon on Thursday and he said would get me a car. Paid $150. For thee days car rental $172 for hauling my Cadillac 60 miles on Saturday and much inconvenience. I was asked if I had been to the dealership before when I first got there Thursday morning. I have been to plenty of GM dealerships for buying and service in the past but no more except for Crest Cadillac in Hoover AL. were I have gotten first class service. Just checked bank account withdrawals and the rental car was a total of $237. I thought I was getting a discount. Folded again. I will try not to depend on a GM dealership again. Just call a tow truck to get me home with my vehicle. Actually my daughter went and got the car diagnosed the problem and had it hauled home and did the main fixing of the vehicle. I just helped her finish the repair once I got off work. I glad I have someone who cares.
In talking people in the community I maybe understand why they give this kind of service. They have stated that the dealership only wants to do service on vehicles they have sold.
Check Engine Light/ Repairing parts that aren’t broken - Mrs. Adams
Capitol Chevrolet of Montgomery Service Center you're doing a piss poor job with customer service and returning my xxxx vehicle. First you fix something that wasn't broken and have me waiting 7 hours in the lobby. Soon as I leave the light comes back on and I come back the next day. Mind you that I am the very first person in line waiting before the service center even opened. Needless to say I was there 5 hours before the advisor decided to stop blowing smoke up my xxx and give me a rental which by the way the lady who issues them out didn't want to put fuel in. The poor courtesy service driver guy had to almost plea with her on letting him put fuel in the loaner for me. Fast forward next day no one called me on the status of my vehicle or anything . So I called at 1:00pm only to be told that hey we fix the wrong thing but we'll give you credit for the $300 towards the correct part that needs replacing and you owe us $214. Now here it is Thursday and no one has called me. I had to call them. My advisor told me that hey Mrs. Adams the part didn't get here to like 11am and the technician is out to lunch so as soon as he gets back he'll get on it. I'm like moron don't you think you could have called me and told me this morning. I promise to God I will never take my car back to Capitol Chevrolet Service Center in Montgomery. A bunch morons running around fixing parts that aren't broken and blowing smoke up customers xxxxx. I really feel like I shouldn't have to pay these morons anything. They should be like hey Mrs. Adams we xxxxed up go pick out a new car and right their wrong?. Rant over?. I hope this post makes it to the president of the company. As of today 10/8/18 Monday no one called me on the status of my vehicle. I had to call my advisor Carl again as usual. He told me Friday that my car would be ready today and that they've finally figured out the problem and would need to take the brake pressure booster that they put on off. Turns out it was my manifold. I did some research and the first thing it said was one of the tale tale signs was the smell of antifreeze which I told them upon delivery of my car I had been smelling. Needless to say when I called Carl at 11am today to see if my vehicle was ready as promised it would be; he blew more smoke II my xxx. He told me that the technician was not in as of 9 am that he had a family emergency over the weekend and had to take his daughter to the hospital. At this point I gives zero xxxxs. I just want my vehicle back and I promise I won't be doing business with Capitol Chevrolet again. Apparently no one seems to understand the concept of customer service. I should have went to Haigler Automotive like I usually do. They do a terrific job and they keep their customers abreast on the status of there vehicles. Capitol Chevrolet could learn a lot from them. Yesterday 10/9/18 I went to pick up my vehicle and when the brought it out guess what? The check engine light was still on. I told my ad visor Carl Grier and had the car taken back to the back and they just turned the check engine light off. On my way to work about 15 minutes later the check engine light came back on and I smelled antifreeze and I noticed that my key fob had a hole in it like someone intentionally punched it in there. So now it's hard for me to unlock my car. My advisor assured me that they would correct the problem and to bring my car back and they'd take care of the key fob and assign a new technician to work on my car. They also would put me back in a loaner car. I just took my car back to them this morning 10/10/18. I have absolutely no faith in them and I'm quite sure when I get my car back the problem still will be ongoing. I asked Carl if they had any mechanics back there are just technicians. I really feel like they need mechanics instead of all these unskilled technicians.
No no no. Go elsewhere and save your hard earned money - dustyRider
I am SO pissed. Last time had oil change at Chevrolet of Gadsden store, it was $79. A little pricey but I wanted my truck really checked out because the powertrain warranty was almost out and I had bought the truck the previous March. Went back today because they were really good last time and I knew some of the folks who worked there from my days working at different Chevy dealers for nearly 20 years.
This store has changed owners again and I didn’t realize it would be so different. Not a familiar face in sight, ok that’s fine.
The service adviser was a little over the top making gushy compliments and upselling left and right, but whatever dude I know that’s your job. Just get the oil change done and we will be ok.
Now this “Best” oil change was supposed to be 76.95 plus tax (I assumed it would include labor and parts like EVERY other place on the planet - that was MY mistake). Well they added on $35 air filter that was okayed by me.
BUT, $44.04 labor, $5.85 for “service materials” (what is that??) + $38.99 for COURTESY multi point inspection and a bunch of other charges that make NO sense. Ok let me pause right here and say that I went to public school and the last time I checked Miriam Webster the word “courtesy” means free of charge - not FEE for charge = $38.99. Hang on and I will google it to be sure - yep - Google says courtesy means “supplied FREE of charge to people who are ALREADY paying for another service”.
$174.02 to change my oil and rotate the tires.
They tried to tell me that my truck needs the coolant system flushed for another $275 plus labor and taxes because the truck is 5 years old.
Dude the truck doesn’t even have 20,000 miles!!!! Argh!! I will never go back there again. Way overpriced. For that cost they should have done a full wash and detail too! Bottom of the ticket says I may receive a survey. Please God let me get one!!!
Beware - read all their reviews - Bad - beware - go elsewhere
On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on)
I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop.
Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23
I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling)
SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬)
I encourage everyone to read their reviews before visiting them!!!
Edwards Chevrolet Downtown