272 Alabama Used Car Dealers

My interaction with everyone at the dealership was great, - CraigNyreen

My interaction with everyone at the dealership was great, especially Jordon and Ralph. They were courteous, professional, and made the transaction smooth while explaining the process. That said, I'm giving an overall rating of 4 stars rather than 5 only because of the communication difficulties I experienced. The phone AI agent is disfunctional at best. The AI agent was unable to connect me with my sales person, even though I entered the person's extension when prompted. When I was finally able to transfer to a live person, that person was not located at the dealer I was trying to contact and they were also unable to connect me to my sale person. Lots of room for improvement with the AI/reception process.

Go see James Chapman at Brady Dodge Chrysler and Ram - Bigswagg

Go see James Chapman at Brady Dodge Chrysler and Ram great guy easy process made buying a car stressless and pleasant!

Ordered a new Lincoln more than five months ago. - phoebert2014

Ordered a new Lincoln more than five months ago. I have been unable to obtain even a status regarding future delivery of said vehicle. The car is not even scheduled to be built and Long-Lewis continues to hold my deposit.

Everyone was nice and friendly. - wrclark58

Everyone was nice and friendly. The dealership was clean and well organized. I would definitely buy a care there again.

All of the people I dealt with were not only friendly, - lindajoy8893

All of the people I dealt with were not only friendly, but knew the automobiles well. I know I walked out with an exceptionally fair price. I am a repeat customer and will use them again if and when I would like a new or preowned vehicle.

⚠️ Warning for anyone buying from BMW of Birmingham - B. Lucille Neegan

⚠️ Warning for anyone buying from BMW of Birmingham (Irondale): I’m posting on behalf of someone (“Bob”) who trusted this dealership and ended up with a bad experience. If you’re not fluent in English or new to car buying, be extra careful here. What happened: The sales team rushed the entire process. Promised to explain paperwork after signing (they never did). GAP insurance wasn’t offered or explained — even when asked. Was forced to pay for extras like dent coverage and PermaPlate without clear consent. When “Bob” asked questions, one of the finance reps (Nauman Rabbani) accused him of recording — very suspicious behavior. After the sale, the salesperson (Erick Fitzpatrick) ignored calls and even made threats instead of helping. Key names involved: Erick Fitzpatrick (Sales), Donna Daniel (Sales/Lease Rep), Kaleb Redmond (GM), Eric & Nauman Rabbani, Pinak & Pedro (Customer Relations/Finance). Bottom line: They take advantage of buyers who don’t fully understand the process. Don’t sign anything until you’ve read every line — and if they rush you, walk away.

The service was wonderful and the service person was very - Cutlass1979

The service was wonderful and the service person was very helpful. We was in and out in good time.

Our salesman Joe Fortner at Sons was on top of finding - Robert Reynolds

Our salesman Joe Fortner at Sons was on top of finding the exact vehicle with everything we wanted. Him and the whole staff were super friendly. Highly recommend them to anyone looking a new vehicle.

Eastern Shore Toyota went above and beyond to get the - Killam.smith2004

Eastern Shore Toyota went above and beyond to get the vehicle we wanted. We are impressed with the whole buying experience! Customers for life!

Service is excellent! - cahbeasley

Service is excellent! Always greeted with “glad you’ve come to let us service your vehicle@! I feel like a valued customer although I don’t own their most expensive vehicle.

Mr. Samuel was so helpful to get our bew Telluride and I - neliaburks

Mr. Samuel was so helpful to get our bew Telluride and I will recommend it to my friends.

Taylor was very informative and helpful to us in our - Nonna4746

Taylor was very informative and helpful to us in our buying process. Brandon was also attentive in helping everything to go smoothly. The time getting to the finance officer was less than expected and being chauffeured to and from that office was a positive addition to the process. Thank you all for a wonderful product and for WONDERFUL AND GRACIOUS service. Inez Younge

My service advisor Sheryl is outstanding. - waltjohn67

My service advisor Sheryl is outstanding. The guys that work on the cars are not trustworthy in my opinion...your car should not have fingerprint on it.

My experience at the Hyundai Tuscaloosa was very - Jackson

My experience at the Hyundai Tuscaloosa was very enjoyable. Richard Sharp assist me several years ago after a car accident. He worked so hard to help me to get a car that I decided to return back to do a trade. He assist me in trading a 2023 Hyundai Elantra. He was very nice, kind, professional , he took his time with me and made sure that I was within my budget. I left the dealership in my new Hyundai Tucson.

Great experience! - Bama1

Great experience! Thanks to Pat!!! Great attitude, very knowledgeable and straightforward. Will buy from him again!

I use Son's on-site service. - Jim W.

I use Son's on-site service. This is easily coordinated thru Courtney, the Service Representative. She quickly arranged it to be performed to best meet my schedule. Victor, the technician, is extremely competent and works quickly. Both he and Courtney are pleasant and professional. They have been taking care our Explorer since new and have kept in the best mechanical condition. They are a pleasure to deal with.

Since Serra Kia of Trussville isn't an option ill leave - jay

Since Serra Kia of Trussville isn't an option ill leave it here and hopefully someone can straighten them out. I am extremely disappointed with Serra Kia of Trussville, and at this point I’m leaving this review because I cannot get anyone at the dealership to return my calls. When I purchased my used 2020 Ford Expedition, I made it VERY clear during negotiations that I would only make the deal if a powertrain warranty was included. I have the text messages from the salesman to prove it. When we finalized the numbers, the salesman specifically told me in writing: “That's with your lifetime Powertrain warranty and delivery to you.” There was nothing vague about that statement. The lifetime powertrain warranty was represented to me as part of the deal. Now that I am trying to get information about that warranty, I’m being told that I apparently do not have it. Even more frustrating is trying to get someone at Serra Kia to actually address the situation. I have called multiple times and have been transferred to different departments, only to reach voicemail. I leave messages. No one calls me back. I call again, get transferred again, and the same thing happens. I live several hours away, so much of this purchase was handled remotely. That makes it even more important that I was able to rely on what the dealership and its salesman told me in writing. I’m not asking for anything unreasonable. I want Serra Kia to explain why I was explicitly told that my final deal included a “lifetime Powertrain warranty,” but I am now being told otherwise. If there is an explanation, CALL ME and explain it. I would much rather resolve this directly with the dealership than through a Google review, but after repeated calls and voicemails with no response, I’m running out of ways to get someone’s attention. Serra Kia: I have the text messages. I have the exact wording your salesman used included in this review. Please have someone with the authority to address this issue contact me. Jay

Great car buying experience. - ron.cochran66

Great car buying experience.Jonathan Hollman is one of the best salesman I have met. I’ll say again if you are looking for a new vehicle go see Jonathan Hollman @ Edwards

The buying process from start to finish was enjoyable. - craigcolemel831

The buying process from start to finish was enjoyable. The process was efficient and the people were pleasant and professional. Our Salesperson (Luz) was great from beginning to end. The finance/business experience was efficient and well laid out to me.

service department never returns calls or answers the - yaneters.2

service department never returns calls or answers the phone. Had my car for one month and never gave me an update about anything. I took it for something and when it was time to test drive it turns out it wasn't drivable but when I had it it was okay.

I’d leave no stars if I could. - blgerbec

I’d leave no stars if I could. In our combined 100 years of car shopping, this is the slimiest dealership we’ve ever run across. Unethical doesn’t do it justice. Was told they were getting the car we wanted and it was just up the road. Sat there watching the parking lot for hours only to find out it was somewhere in Florida and they weren’t getting it until we agreed to buy it. Nothing but lie after lie. They pulled a bait and switch on us. We had been negotiating on an AWD. After we got home, we discovered we had a FWD. Contacted our salesperson and he said he’d do everything in his power to make it right. They have refused to make it right. I got a survey and lo and behold, they had filled it out with excellent marks and forged my signature. I could go on because there was so much dishonesty. Avoid this place like the plaque. we won’t go back for any service work. we will make the drive to go elsewhere.

I travel from Georgia to have my vehicle serviced where I - E92SI

I travel from Georgia to have my vehicle serviced where I purchased it due to the professional treatment I received every time

Everything I ask them I need, they take care of it They - orydebra

Everything I ask them I need, they take care of it They take of me

Great help and support. - ministerwesthompson

Great help and support. Jon Duster did great in talking me through getting exactly what I was looking for. I definitely recommend him if you’re looking for a vehicle.

I have had my car in the body shop several times and they - millerteresal

I have had my car in the body shop several times and they have always done an excellent job.

Bought a car with high mileage, yes, but would expect - andrew339

Bought a car with high mileage, yes, but would expect some ethical assistance when then truck breaks down after two months . Veterans stay away .

They are very friendly and respectful. - ECROSSKEY1960

They are very friendly and respectful. When I called to set up an appointment I had no wait time..Thanks for your service.

I conducted several hours worth of research and searching... - SW2021Forester

I conducted several hours worth of research and searching online for pricing, dealer reviews and sales rep reviews when looking to buy a new Subaru Forester. I watched a lot of videos on how to negotiate the deal and what "scams" and "trickery" to avoid. After conducting that and having years of experience buying elsewhere I can truly say this is the most professional, courteous, transparent, and friendly dealership I have EVER been to. I can not recommend Tabor Cleberg enough as a honest salesmen who made this experience memorable and worthwhile. Want a Subaru? GO TO MONTGOMERY SUBARU!

A few weeks ago, we decided we needed to trade our 2020 - JerryD

A few weeks ago, we decided we needed to trade our 2020 Hyundai Santa Fe for a newer model. We drove to the "Hyundai of the Shoals", and we were greeted by a salesperson named Samantha (Sam). Sam asked us what we might be interested in. We told her we would like to upgrade our Santa Fe to a newer model. The car's exterior looked great, but with our two dogs, the interior felt a little tight, so we had her roll out a Palisade. Of course, we had several questions regarding mileage, serviceability, options, and cost. She was exceptional at answering all our questions. Hyundai did their "due diligence" and came up with a fair price for our trade-in. Cody, their Finance Manager, was our next step, and in the 50+ years I have purchased cars, he was outstanding in presenting our financial obligations. So, if you are looking to purchase a new or used car, your first call should be to Hyundai of the Shoals. A real class act.

Salesperson Clarence Hall is an asset to this dealership, - Pete

Salesperson Clarence Hall is an asset to this dealership, cannot say enough about him. He showed us several different vehicles and was very knowledgeable in all aspects of the vehicles. . As usual only came in to look and then bought a'25 GLE 350. Will definitely recommend Clarence Hall and this dealership. Clarence thank you for all your help, it was a pleasure working with you.