Aaron Ford has continuously made my experience worse - BBingen
Aaron Ford has continuously made my experience worse going on two years now. I bought a Preowned Chevy truck from them in 2024. But most recently: my truck lost oil pressure. I call Aaron ford they say I need to take it to a chevy dealer because they have chevy techs. Before I towed my truck there, I also walked into Aaron Ford and spoke to the GM, Ryan who confirmed to me in person that my warranty is still in effect and is from the date and mileage from the time I purchased the vehicle. I towed my truck to the dealer with the Chevy tech, and they diagnosed some items for repair and submitted it to the warranty. After many conversations the warranty company states that Aaron ford wrote my warranty contract as a New Vehicle contract, not preowned and that technically the contract makes the warranty expired because my truck mileage is past 100,000. I call and speak to Elias in finance who tells me yes, it was written wrong and would be an easy fix that the GM, Ryan would be in that afternoon, and he would have him sign off on sending a reinstatement to the warranty company. I called the next day to see if it was complete as the dealer working on my vehicle was eager to determine coverage and they said they were working on it. This was the case for about a week. They did give me a rental vehicle for 3 days while "they were working on my warranty reinstatement" but I had to return it back and again spoke to Ryan. He said that they submitted the payment for my warranty reinstatement and it would be good to go the next morning. The next morning, I reach out to Ryan, and he said he called out sick. The days after that he informs me that Corporate said they can't reinstate my warranty as it was fulfilled. I have been lied to and completely disregarded in my experience dealing with Aaron Ford of Escondido. I will never do business with Aaron Ford of Escondido.
Read More