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Noah is the best person we have dealt with. He is very... - Juan F.
Noah is the best person we have dealt with. He is very informative on the product he sells and very helpful.
Top Reviewed Specialists At This Dealership
Alex went above and beyond to procure me my lease on my... - William Fleurant
Alex went above and beyond to procure me my lease on my new Bronco. I have already passed along his contact information to my CEO for future international hires looking to obtain a car. Alex found a Ford program I was eligible for as an international foreign worker with a work visa and was fully transparent and prompt in our communications. He deserves so much praise.
Ford Internet Sales
Sales & Finance
Thanks George, this was a peaceful and joyous purchase. I... - cburrus1
Thanks George, this was a peaceful and joyous purchase. I hope to see you for future purchases.
Outstanding experience. The sales team were very helpful... - coleen.lepkowski
Outstanding experience. The sales team were very helpful and made it enjoyable. The financing was perfect
Fast quality work done on time and done right. Lift ride... - sdsurock
Fast quality work done on time and done right. Lift ride called on time and no problem getting back
Awesome experience! Terrell was extremely friendly and... - Mastoltz63
Awesome experience! Terrell was extremely friendly and courteous. He made our experience pain free and what a truly genuine person. I would most definitely purchase another vehicle with him as our salesperson. Thanks again!
Internet Sales Director
Sales & Leasing Professional
I have purchased 3 cars from Hemborg Ford and always had... - nienik0315
I have purchased 3 cars from Hemborg Ford and always had a pleasant experience with the sale team and service department. This best dealership in Southern California number one.
Internet Sales Consultant
Was treated great and very respectfully. And i am a brown... - Sameel
Was treated great and very respectfully. And i am a brown muslim, lol. Not that it matters, but i read some reviews alluding to people who arent "white" were treated less than ideally. Couldn't be further from the truth in our experience. We were very welcome from start to finish. I would go back without hesitation.
We used to abhor visits to the dealers, but this was a... - Susan C
We used to abhor visits to the dealers, but this was a pleasant and enjoyable change. Everyone was personable, pleasant and polite. No high pressure tactics and very helpful. All in all an extremely enjoyable experiece.
Internet Sales Manager
I needed help getting transferred to the correct... - tammyj08
I needed help getting transferred to the correct department and Alyssia helped me out tremendously.
Michelle Sawyer is very friendly, helpful & honest . She... - angel19411
Michelle Sawyer is very friendly, helpful & honest . She knows what she is doing . She did everything within her capability and straight to the point. Great in customer care.
Fantastic experience! I was in a special situation since... - Hugo C.
Fantastic experience! I was in a special situation since as an incoming international student I ordered a 2021 Forester Sport before arriving in the US, and Nick Riise was extremely helpful with my purchase despite the complexity of my case. Everything went very smoothly from reservation to delivery, and I could not be more pleased with my car! Recommend 100%.
I showed up without an appointment for oil and filter and... - bobriva
I showed up without an appointment for oil and filter and Roger was very accommodating in getting me in and out. It’s my second experience with the dealership and both have been amazing.
Service writer was very professional and work that was... - maddie7
Service writer was very professional and work that was done was great. I waited for the veh only about 1-1/2 hrs
Love RSM Ford. Have bought 4 cars from them- love their... - Ann
Love RSM Ford. Have bought 4 cars from them- love their customer service… especially Duane! They are honest and accurate…I had my Expedition for 280,750 miles until it died… I know it was because RSM Ford did all of he correct service!
Took my 2017 Ford Escape in for a routine oil change this... - Kevin25
Took my 2017 Ford Escape in for a routine oil change this morning, 2 hours later I was about to leave but noticed the air conditioning wasnt blowing cold air. Long story short, an employee, John Karanopoulos from Service department came out and squeezed me in for my car to be checked even though he didn't have to considering they were short staffed and had other cars to tend to. It took several hours, but he got a diagnosis for me and even had the problem fixed same day. He kept me updated as promised. I really appreciate his customer service, i would definitely do business with the service department again because of him. Thanks to all service department staff for their awesome customer service! Bravo Zulu
All went great , no complaints, I will use Jim Burke Ford... - larryriedel
All went great , no complaints, I will use Jim Burke Ford again . Good job once again .
Excellent service and friendly crew. Kimberly answered... - rachavez
Excellent service and friendly crew. Kimberly answered all my questions. The inspection of my brakes didn't take long and I especially liked that they washed my car. How great is that!
I went in to Fix a recall issue (walked in as a single... - Painting.in.the.sky
I went in to Fix a recall issue (walked in as a single female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I had just gotten the car 6mo prior from Carvana after a 128 pt inspection. I was told they were so low that it was dangerous for me to drive, but then they said 1mm of brake pad was left…which means my rotors weren’t grinding as metal on metal. So I refused and said I would call back later, I scheduled an appointment with a local shop I took my last car with, there was 3mm and 6mm of brake pads left on my car (a brand new brake pad is 9mm). I feel like they were beholden to fix the warranty issue and saw who they perceived as a single uninformed woman come in with her car, they didn’t know my uncle has been a parts dealer for 40 years so I have more car knowledge and resources to call upon than the average woman. The worst part is they tried to act like my friend and that they were just trying to tell me like a “friend” what I needed to fix ASAP for my own safety (they quoted me $1000, and when I quoted the same thing at another car place it was under $600, and that included an oil change—which Ford dealership didn’t throw in!). I’m so tired of dealerships being a place that runs rampant for predatory practices against women. I will never take my car to this place for anything other than warranty (read: free and required for them to do free by law) jobs.
I took a van with a wiring harness fire damage in. They... - Mr. Clean
I took a van with a wiring harness fire damage in. They gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership.
I don't mind these guys not wanting the job. I do mind being given a "go away" price that would have shafted me had I accepted it. I'm not a soft-skinned person, and don't get irritated easily. I felt that there was dishonesty and deceit involved in how I was treated by the service writer and am now happy to drive 25 miles down the freeway to their competitor, who has yet to give me the creeps.
They did NOT do the work for me.
While traveling from Santa Rosa to Corvallis, Oregon my... - Kim
While traveling from Santa Rosa to Corvallis, Oregon my Honda Pilot transmission overheated. I called Yreka Honda and they went above and beyond to check things out so I could get on my way!! Customer service at it's best!! Thank you so much, the lady traveling with her scottie
Fun experience with in-person test drive and salesperson.... - Pumagirl
Fun experience with in-person test drive and salesperson. It did take a couple hours to purchase the vehicle and go through finance. Had a great experience with both Jane and Sophia in the Service Dept. - they were a great help getting my dealer-installed items ordered and installed. Very happy with my new Bronco Sport!
Purchased a used car 7/28/21 paid 1500$ for things put on... - Rmcdonel
Purchased a used car 7/28/21 paid 1500$ for things put on car that was not in sales add . General manager was no help. There was also a part that was advertised with sales add that was not there . The part on internet was 1800$ . The general manager reached out to me and said he wanted to resolve this bad review . After trying to resolve the bad review I was told there was nothing they could do . Vary hard to talk to general manager he did not return my phone calls after reaching out to me . Would not recommend them to anyone. They will rip you off by bait and switch .
Their automotive department does their best within the... - fireball95
Their automotive department does their best within the policies Ford Penske has. The automotive techs are great and so are service writers given their disadvantages in servicing a vehicle by those terms.
Sales was easy efficient at priced at MSRP. The... - Sighdoc 1918
Sales was easy efficient at priced at MSRP. The dealership was clean the staff friendly and not like stereotypical sales staff.
The customer service is like no other at El Centro... - henry.mejia
The customer service is like no other at El Centro Motors. We have purchased 6 vehicles from Jesse Cruz and every time he gets us awesome deals. The staff is great. i tip my hat off to these guys and would recommend anybody and everybody to go see these guys at El Centro Motors. "IT'S THAT EASY"
I was disappointed in the contact I had with Alonso. I... - TLC
I was disappointed in the contact I had with Alonso. I made an appointment, he said he couldn't find it nor could he find my name in the system. I purchased my vehicle and have only serviced it at Fiesta Ford for 8 years...how is that possible?
He would not accept the coupon Fiesta Ford emailed me, he insisted it had to be printed, we tried several ways to print it & each one failed. I called after waiting 4 hours for my vehicle, Alonso told me he spoke to his manager and he signed off on the coupon for the lower price.
However, when I showed up to the cashier's to pay, the price was not what we agreed to. I was embarrassed when he came over and scolded me, telling me to print the coupon next time I come back.
I am not sure I am coming back.
We appreciate everything about this dealership. Our... - calimomof4
We appreciate everything about this dealership. Our experiences with them have always been friendly, supportive, and treating the customer well.
I realize the dealership is under a remodel program so... - 2077frosty
I realize the dealership is under a remodel program so hopefully when it is complete it will be easier
I didn't purchase my Ford from Monarch but I now have it... - Bocefus21
I didn't purchase my Ford from Monarch but I now have it serviced there and so far they have never let me down. I plan on taking my Ford there as long as I continue to get great, friendly and courteous service.
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