85 California Kia Dealers

Oops, I did it again! - kristigeneral

Oops, I did it again! This is my fourth time as a returning customer. If I didn't make it clear last time: each experience somehow manages to get better and better. At this point, I literally feel like part of the CarMax family the second I walk through the door. I will never, ever go anywhere else! 🚙✨

Very great customer service. - Adrigarc83

Very great customer service. They were all so polite and professional. We walked out with the car we wanted!

A1 service. - mgunder59

A1 service.....Michiel Marsh was absolutely wonderful from start to finish n all in between.kia of Stockton, Will forever have me as a customer

Billy took care of all our needs and made sure we had the - jimjawells

Billy took care of all our needs and made sure we had the proper paperwork required to get our car registered. In addition, he kept us informed on the status of our car. Excellent service.

It's close to my residence so convenience is a plus. - rtmcdowell1

It's close to my residence so convenience is a plus. They make the customer feel at home. The dealership is clean and not run down that staff is friendly. The cost of basic servicing is okay. But the labor cost for not the so called basic is (IMHO) higher than most people can afford. The dealership mark-up on some parts that you can get from Kia directly is somewhere to the 75-100%. I know they tell you these mechanics are Specialists and they maybe but the cost going to a dealership compared to other repair shop have to make to think hard about what you can afford. This dealership seams busy so I can only assume they're making good money, but if prices and labor was less in cost they would in the long run they would even make more in volume. I myself had to go off dealership for mechanical work due to an insurance claim that the dealership took almost all I was allotted just for mechanical and I would have paid out extra for all body and paint work. I did have to have the dealership replace 2 parts for piece of mind. So I had to trust and pay more. So far the work fixed my issue.

The service department did a great job of taking care of - Jim

The service department did a great job of taking care of a warranty problem we had with our 2023 Kia Sportage Hybrid. Edgar, our service rep. was great at having it checked out and repaired. He kept us informed as to what they were doing to solve the problem. I didn't get the mechanics name, but he also did a great job of fixing it. Thank you Palm Springs Kia. Jim and Eileen Hamilton

I have purchased cars from this dealership for the past - Oliver2026

I have purchased cars from this dealership for the past 10 years but no more. I made an appointment for a warranty repair 3 weeks in advance. They initially said it would be ready the next day. It has been 36 days and counting that they have my car. When I asked for a loaner the first week, they said they would not help me get one. Later, after corporate got involved I was finally able get one 16 days later. I do not plan on purchasing another Kia after what has happened with my current car.

The agent Michael was very helpful. - clabucay71

The agent Michael was very helpful. He helped me choosing my purchased car between The Beamer and Mercedes, I bought the BMW instead as he was his choice as well perpomance and interior, Roomy and the Car is in excellent condition, no issues and problem well maintained.

Great customer service! - A Z

Great customer service! Went in and they had it all ready to go! Thank you!

I am writing this review on Robert Simon sales manager. - djbeachsd

I am writing this review on Robert Simon sales manager. I shopping for a new car and help bent over backwards to help me out. its hard to have dedicated sales managers today. and wanted to give a gold star for effort.if you go there for a car make sure he is there he can do magic. good and polite

I was looking forward to buying my next Soul from here - Andrew

I was looking forward to buying my next Soul from here but I don't trust this Kia anymore and will probably choose a different brand altogether. I came in with my Kia Soul with a very simple issue - cylinders one and four are misfiring at high acceleration with engine codes P0300, P0301, and P0304 displaying intermittently. Firestone suggested I take it to a dealership so I did. Guy escorting me in says "no problem, that's an easy fix." Anthony (service advisor) was kind and descriptive and was verbose on the diagnostic sheet he sent to the shop, describing exactly what was wrong and how to replicate it when test driving. He says four days for diagnostic, I say ok, he says they don't do diagnostics on weekends so it'll be until Thursday (six days.) Understandable. On Tuesday (four days later) the technician texts me an inspection video and says, "You had some codes you said you had in your vehicle. However, I scanned your vehicle and the only code that was stored in as history, meaning the only code that was active in the past, is a P045." That was an unrelated EVAP leak code that they did a leak test for and determined was not an issue. So they didn't test drive the car or look into my actual issue at all. So I text them back and explain the entire issue over again in text and that if they test drive it, you will know immediately that something is wrong. No response. I call them and leave a voicemail with Anthony. No response. I call again the next day; straight to voicemail. I text and say "What is the status of my car? Nobody is returning my calls." Anthony texts back and says he's off today and will call me in the morning (Saturday.) The morning comes and goes. At 4:12pm I text "Hello, still waiting for a call back." I finally get a call back and they say it's a catalytic converter issue and it needs replacement. I ask him for 15 minutes to confirm and he says it'll be $1450 before tax, around $1500 after. I say nice and let's do it. He says car should be ready by Thursday. It's now Tuesday. They've had my car for ten days, and now I receive a new message saying that there was a "pricing error" and the updated quote will be $5449.95, truly an unfathomable jump in the price. I decline out of pure shock and he says "ok, since you're declining you'll now have to pay the $280 diagnostic fee" Tried to speak to a manager (Eli) today, straight to voicemail with no response. Great! You guys kept my car for ten days, wouldn't offer me a loaner or rental until the diagnostic was done four days in, wasted those four days and didn't diagnose the issue at all, then misquoted me eight days in and raised the price by nearly four times the original amount on day ten, wouldn't text me back or return my already scarce calls, and now I'm expected to still pay the diagnostic fee. I guess that fee isn't contingent on the quality or completeness of your diagnostics. Definitely do not recommend this dealership for a number of reasons - price, scheduling, but most importantly, communication.

DeAndre is an amazing sales associate to work with. - nicolebrady86

DeAndre is an amazing sales associate to work with. My experience purchasing a vehicle with him was very friendly and went very smooth. I would recommend him 10 out 10!

Did not disclose they only had 1 key and that it was a - reno

Did not disclose they only had 1 key and that it was a cheap aftermarket one without any features. Salesman kept the key in his pocket or out of sight the whole time until signing was complete. I tried several times to address it with them and kept getting an AI bot that only served up placating platitudes and never addressed the issue.

Excellent friendly service to resolve a daily draining - jonathan

Excellent friendly service to resolve a daily draining battery despite normal testing of battery and alternator. Austin Loftus, Service Advisor was super helpful . Since mechanic reported no explanation for this drainage but Austin brought in Ryan who determined the cause and was also super helpful. Very impressed and 180 degrees to the horrible service from the dealership of Ken Grody- Ford/Kia -where the care was bought.

This was, without question, the worst customer service - hpadilla

This was, without question, the worst customer service experience we have ever had! Our experience with this dealership was completely unacceptable start to finish. While we were actively trying to purchase a vehicle, Sandy -a salesperson at this dealership accidentally texted us a message that was clearly meant for an employee but about us. In that message, they called us “stupid.” We have screenshots (attached). Sandy, her boss and other staff acknowledged the embarrassing text related to us as customers. They promised they would make this right but in fact, it got so much worse. We were assigned a new agent, who was supposed to help us with our purchase. We discussed the car and filled out forms sent us to run our credit etc. The dealership ran our credit on a Friday for the vehicle we believed we were purchasing but we later (4 days later) learned that the vehicle had actually been sold the day before! Think about that—they knowingly or negligently ran our credit for a car that was no longer available. We weren’t even informed until Monday, after an entire weekend of believing everything was moving forward. So let’s recap: • Wednesday: We were called “stupid” by dealership staff. • Thursday: We send our details in attempt to still purchase the car. Thursday: They sell that car (not to us) • Friday: Our credit was run for the car that had already been sold. • We were left in the dark for days. • Monday: WE had to follow up with a call and find out that the car had been sold even though they ran our credit. We were promised the General Manager would personally contact us to address everything – the insulting text message, the unnecessary credit inquiry and the mishandling of the sale. That call never came and we have heard nothing since! (It’s been over 2 weeks) We were bounced around from manager to manager – Amanda and Dean being among them. Each time, we were the ones having to follow up and every time we spoke to someone new, they explained that they knew about our situation. So they were all fully aware of what had transpired yet there was no urgency and seemingly no genuine concern for how we had been treated. This is completely unacceptable! This dealership has shown a complete lack of professionalism, honesty, communication, and respect for its customers. Mistakes happen, but how a business responds to those mistakes says everything about its character. Instead of owning their errors and keeping their word of ‘making it right’, they ignored us and hoped we’d go away. Take your business somewhere that values its customers. We certainly will, and we’ll be warning everyone we know to avoid this dealership.

Terrible customer service there only interested in - comcoating

Terrible customer service there only interested in selling you a car and taking your money after that good luck

This dealer does NOT adhere to its advertised prices. - YYZ

This dealer does NOT adhere to its advertised prices. I made an appointment 4 days in advance and gave my financing information to my sales rep to secure the deal I structured through their website. I am a Tier 1 credit customer and am qualified for all the incentives listed on their website. They wasted me and my husband's time by not running actual numbers, trying to obfuscate and refused to clarify the financial breakdown of the vehicle I was ready to lease. It was a disheartening experience to be treated with hostility and disrespect. The sales person was not knowledgeable about the vehicle I was seeing (despite having 4 days lead time to study up and make me fall in love with the car). As someone who has frequented dealerships many times AND worked at one for four years, I am appalled by All Star Kia of San Bernardino. Do yourself a favor and avoid this No Star Kia dealership. PS the CA DMV says it's illegal to advertise a price and not honor the advertisement--so this dealership literally doesn't follow the law. AVOID.

Best Kia in southern CA! - KSOCO

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

Blindsided and completely duped by Winn Kia of Fremont. - Janaina A

Blindsided and completely duped by Winn Kia of Fremont. I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information. My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop. I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution. I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

I recently reached out to Premier KIA Carlsbad via their - Scott Gardner

I recently reached out to Premier KIA Carlsbad via their website, and I connected with salesperson Ryan Munesato. Ryan got back with me quickly and addressed all my inquiries. I stopped into the dealership and met with Ryan. He is a polite, professional, articulate, and excellent salesperson. He took all of my needs and concerns and came up with an excellent option. No pressure or angst in this deal. Ryan guided me carefully and found the perfect vehicle for me.   He also took care in properly assessing my trade-in vehicle.  This purchase was my 4rth Kia purchase in the San Diego area and by far the best transaction thus far out of the 3 dealerships that I have patronized. The next step was meeting with Ari Ferrufino in Finance. The "Finance Visit" is typically my least favorite part of a new car purchase, but Ari made it perfect. She is warm, welcoming, and super professional. Instead of a pressurized pitch, she guided me carefully through the process and was a complete professional.  She is articulate, knowledgeable and processed my deal quickly and efficiently. Brilliant! Ryan and Ari made my Premier Kia Carlsbad purchase experience exceptional. I highly recommend this dealership and especially the customer service provided by Ryan and Ari.  

Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours