66 California Kia Dealers

Kearny Mesa Kia did a great job with my recalls. - landscapes.turner

Kearny Mesa Kia did a great job with my recalls. Donavon took excellent care of us!

Kevin did an amazing job, making the process super easy - Jonathan19081

Kevin did an amazing job, making the process super easy for me. Insuring my vehicle but also giving great service.

Oops, I did it again! - kristigeneral

Oops, I did it again! This is my fourth time as a returning customer. If I didn't make it clear last time: each experience somehow manages to get better and better. At this point, I literally feel like part of the CarMax family the second I walk through the door. I will never, ever go anywhere else! 🚙✨

They are kind, helpful, and efficient. - Juliana McCants

They are kind, helpful, and efficient. Despite the construction going on, I was in and out under 90 minutes!

Excellent service with Ricardo. - Shekinahnow7

Excellent service with Ricardo. Good communication, responsive, patient and helpful. I bought a car with them. Had a slight problem, but they took care of it l. Very thankful. Thank you to Paul who helped. Armando for helping with everything. Thank you.

Matt was very helpful in the service department. - Michelle

Matt was very helpful in the service department. He got me in and out in the time that I needed and was so nice and knowledgeable.

I love this place since I got my car I always take there - Vilred60

I love this place since I got my car I always take there for any service. Ivette is very friendly and always take excelent care of me

Brittany made the check-in process very easy and provided - Socalguy1967

Brittany made the check-in process very easy and provided great customer service. The overall process for an oil change was enjoyable.

The service department is awful. - defusedgnew

The service department is awful. They will try anyway to deny you coverage. Some of the most dishonest mechanics I have ever dealt with. One star is to high of a rating for these conmen.

The agent Michael was very helpful. - clabucay71

The agent Michael was very helpful. He helped me choosing my purchased car between The Beamer and Mercedes, I bought the BMW instead as he was his choice as well perpomance and interior, Roomy and the Car is in excellent condition, no issues and problem well maintained.

I am writing this review on Robert Simon sales manager. - djbeachsd

I am writing this review on Robert Simon sales manager. I shopping for a new car and help bent over backwards to help me out. its hard to have dedicated sales managers today. and wanted to give a gold star for effort.if you go there for a car make sure he is there he can do magic. good and polite

DeAndre is an amazing sales associate to work with. - nicolebrady86

DeAndre is an amazing sales associate to work with. My experience purchasing a vehicle with him was very friendly and went very smooth. I would recommend him 10 out 10!

Went in with intention to purchase, and when it came down - LittleMichael99

Went in with intention to purchase, and when it came down to numbers they wanted to add upgrades or add ons that they had “already” done to the vehicle and thus could not be removed anymore. After back and forth, they came and agreed to remove one, and said the other 2 could not. They kept contradicting themselves, saying one moment the vanguard could be removed but not the rest. Only to counter with the 3M being removed and stating that the vanguard could not be removed. They seemed unaware of the current offers KIA was offering in regards to rebate, as they questioned and did not know what I was talking about. In short, dishonest and misinformed.

I would not recommend buying a car from this dealership. - theotsukas

I would not recommend buying a car from this dealership. The experience I had was very traumatic. I went to the dealership three times and each visit was 3 to 4 hours a time. With the same game going back-and-forth to some xxxxxxx sitting in an office trying to wear customers down and rip them off. I actually don’t blame the sales people, but I do believe that management forces them to lie to customers and smile and take advantage of people. The pressure was intense, I almost felt like I was in an interrogation room confessing to a crime I didn’t commit. But in this case agreeing to a deal, I told him already I could not afford.

Excellent friendly service to resolve a daily draining - jonathan

Excellent friendly service to resolve a daily draining battery despite normal testing of battery and alternator. Austin Loftus, Service Advisor was super helpful . Since mechanic reported no explanation for this drainage but Austin brought in Ryan who determined the cause and was also super helpful. Very impressed and 180 degrees to the horrible service from the dealership of Ken Grody- Ford/Kia -where the care was bought.

This was, without question, the worst customer service - hpadilla

This was, without question, the worst customer service experience we have ever had! Our experience with this dealership was completely unacceptable start to finish. While we were actively trying to purchase a vehicle, Sandy -a salesperson at this dealership accidentally texted us a message that was clearly meant for an employee but about us. In that message, they called us “stupid.” We have screenshots (attached). Sandy, her boss and other staff acknowledged the embarrassing text related to us as customers. They promised they would make this right but in fact, it got so much worse. We were assigned a new agent, who was supposed to help us with our purchase. We discussed the car and filled out forms sent us to run our credit etc. The dealership ran our credit on a Friday for the vehicle we believed we were purchasing but we later (4 days later) learned that the vehicle had actually been sold the day before! Think about that—they knowingly or negligently ran our credit for a car that was no longer available. We weren’t even informed until Monday, after an entire weekend of believing everything was moving forward. So let’s recap: • Wednesday: We were called “stupid” by dealership staff. • Thursday: We send our details in attempt to still purchase the car. Thursday: They sell that car (not to us) • Friday: Our credit was run for the car that had already been sold. • We were left in the dark for days. • Monday: WE had to follow up with a call and find out that the car had been sold even though they ran our credit. We were promised the General Manager would personally contact us to address everything – the insulting text message, the unnecessary credit inquiry and the mishandling of the sale. That call never came and we have heard nothing since! (It’s been over 2 weeks) We were bounced around from manager to manager – Amanda and Dean being among them. Each time, we were the ones having to follow up and every time we spoke to someone new, they explained that they knew about our situation. So they were all fully aware of what had transpired yet there was no urgency and seemingly no genuine concern for how we had been treated. This is completely unacceptable! This dealership has shown a complete lack of professionalism, honesty, communication, and respect for its customers. Mistakes happen, but how a business responds to those mistakes says everything about its character. Instead of owning their errors and keeping their word of ‘making it right’, they ignored us and hoped we’d go away. Take your business somewhere that values its customers. We certainly will, and we’ll be warning everyone we know to avoid this dealership.

Terrible customer service there only interested in - comcoating

Terrible customer service there only interested in selling you a car and taking your money after that good luck

Best Kia in southern CA! - KSOCO

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

This dealer does NOT adhere to its advertised prices. - YYZ

This dealer does NOT adhere to its advertised prices. I made an appointment 4 days in advance and gave my financing information to my sales rep to secure the deal I structured through their website. I am a Tier 1 credit customer and am qualified for all the incentives listed on their website. They wasted me and my husband's time by not running actual numbers, trying to obfuscate and refused to clarify the financial breakdown of the vehicle I was ready to lease. It was a disheartening experience to be treated with hostility and disrespect. The sales person was not knowledgeable about the vehicle I was seeing (despite having 4 days lead time to study up and make me fall in love with the car). As someone who has frequented dealerships many times AND worked at one for four years, I am appalled by All Star Kia of San Bernardino. Do yourself a favor and avoid this No Star Kia dealership. PS the CA DMV says it's illegal to advertise a price and not honor the advertisement--so this dealership literally doesn't follow the law. AVOID.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

I recently reached out to Premier KIA Carlsbad via their - Scott Gardner

I recently reached out to Premier KIA Carlsbad via their website, and I connected with salesperson Ryan Munesato. Ryan got back with me quickly and addressed all my inquiries. I stopped into the dealership and met with Ryan. He is a polite, professional, articulate, and excellent salesperson. He took all of my needs and concerns and came up with an excellent option. No pressure or angst in this deal. Ryan guided me carefully and found the perfect vehicle for me.   He also took care in properly assessing my trade-in vehicle.  This purchase was my 4rth Kia purchase in the San Diego area and by far the best transaction thus far out of the 3 dealerships that I have patronized. The next step was meeting with Ari Ferrufino in Finance. The "Finance Visit" is typically my least favorite part of a new car purchase, but Ari made it perfect. She is warm, welcoming, and super professional. Instead of a pressurized pitch, she guided me carefully through the process and was a complete professional.  She is articulate, knowledgeable and processed my deal quickly and efficiently. Brilliant! Ryan and Ari made my Premier Kia Carlsbad purchase experience exceptional. I highly recommend this dealership and especially the customer service provided by Ryan and Ari.  

Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours

ooking through the reviews it seems like this dealership - SIRIRISHWELCH

ooking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven’t even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can’t miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security.

Fiesta Kia has a wide selection of pre-owned cars and - Jonathan

Fiesta Kia has a wide selection of pre-owned cars and trucks to choose from , most are priced under $30k which is rare nowadays! GO FIESTA KIA! The staff are all kind and friendly, another bonus when buying!

I had a great experience working with Rishi! - Cat Nelson

I had a great experience working with Rishi! I texted him the night before, and by the next day, he had me in a car quick and hassle free. The process was super easy and fast. Rishi was professional, helpful, and made everything smooth from start to finish. Highly recommend asking for him if you're looking for a new car!