85 California Kia Dealers

Great team very helpful and very good in customer - ahmedghany75

Great team very helpful and very good in customer handling will continue visiting them for maintenance

My experience at Kia of Stockton was as great as every - magana.mariela

My experience at Kia of Stockton was as great as every other time. Sergio was the associate who assisted me and he was very professional. He explained in great detail what was going to be serviced on my vehicle and had a great attitude throughout our interaction. I especially loved how quick the service team was.

Trish is awesome ! - ckottmann1981

Trish is awesome ! Had some issues with the car and she helped me out right away!

I'm now a repeat customer with this outstanding service - James T.

I'm now a repeat customer with this outstanding service shop. Competent, customer-focused service. Sam went above and beyond to explain my car's service needs.

I went to have my car get it 55,000 mi tune up did - john.mathieu619

I went to have my car get it 55,000 mi tune up did incredibly good service very friendly when inside to look at new cars while I was waiting The staff was very friendly there too I was extremely impressed of the friendliness and a quality of workmanship that was done on my car I will always use that dealership for my tune-ups now

The salesperson- Jalen was helpful and patient when it - David506

The salesperson- Jalen was helpful and patient when it came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like many other dealerships. Overall, a no hassle process from beginning to end.

For an oil change service, the Service Dept. - PHILFVAND82

For an oil change service, the Service Dept. let me leave with my engine almost a quart-and-a-half overfilled. That should never happen if properly verifying the oil level at the dipstick. At least they took ownership of the issue and inspected/documented the problem for future reference if needed.

I have to share this because it's rare to find a - ourdoggoose

I have to share this because it's rare to find a genuinely honest car buying experience these days. I live in Redondo Beach, so I first went to another local Kia dealership since it was closest to me. Unfortunately I ran into some pricing games there, quotes that didn't match what was advertised online, and discounts that were listed on paper but never actually applied. It left a bad taste in my mouth. After that, I decided the extra drive was worth it and reached out to Serbie at Kia of Cerritos. Completely different story. He was upfront and transparent with pricing from the first message, sent me a real itemized breakdown, and when I asked him to remove things, he actually removed them. At one point we realized I didn't technically qualify for a $750 competitive discount he'd originally quoted me, and instead of just pulling it from the price, he worked with me to offset the difference anyway. When I showed up to buy, everything was ready. Serbie walked me through the car and the whole process, no pressure, no games. While we waited on the finance department, we ended up just talking, kids, music, life, instead of him trying to upsell me on extended warranties and add-ons I didn't need. It's honestly the best car buying experience I've ever had. You go in expecting to get worked, and that just wasn't the case here. If you're shopping for a Kia, go see Serbie at Cerritos. I drove an extra 15 minutes from the South Bay to get here, and it saved me thousands of dollars and a lot of stress.

Mario, my salesman, Anthony is management and Carlos were - Jax.904

Mario, my salesman, Anthony is management and Carlos were very professional and made my lease perfect. Got exactly what was promised . I would give them 10 stars if possible F.G.

Jonathan and Bashar Great Service. - infreno

Jonathan and Bashar Great Service. Amazing customer care every thing done fast . .Great personality and Personality.

We visited this dealership with a clear vehicle in mind - camps.fossils.0x

We visited this dealership with a clear vehicle in mind and a genuine readiness to buy. While our initial greeting was pleasant, the moment we sat down to look at the numbers, the experience took a sharp turn into standard, aggressive dealership tactics. Instead of transparency, we were handed a sales sheet loaded with mandatory, highly inflated add-ons. We were forced to spend our time arguing against $1,200 tracking systems, overpriced window tints, and digital plate frames—all marked up significantly beyond actual market value. When we requested to have these unnecessary line items removed, the response from the sales desk wasn't collaborative; it was defensive and dismissive. It felt like a deliberate strategy to wear us down until we just accepted the extra margins. Realizing that a mutually respectful deal wasn't going to happen, we decided to cut our losses and leave. The most telling moment happened on our way out. When we explained to the sales manager why we were walking away from the deal, his response was simply, "It's haggling; it's supposed to suck." That philosophy perfectly sums up why people dread buying cars. Negotiation only "sucks" when a dealership views its customers as targets to squeeze rather than clients to retain. From a customer service and business perspective, this strategy is incredibly shortsighted. By prioritizing a few hundred dollars in forced add-ons today, management completely threw away the long-term lifetime value of a customer. They didn't just lose a single transaction; they lost years of high-margin service center business and future family purchases. More importantly, instead of gaining a customer who would recommend them to others, they created advocates who will actively warn people to take their business elsewhere.

I recently purchased a car from Kia, and I genuinely - eunieceweston

I recently purchased a car from Kia, and I genuinely couldn’t have asked for a better experience. From the moment I walked on the lot, Deondre made the entire process feel welcoming and comfortable. Buying a car is a big decision, but he made everything so much easier by being patient, honest, and taking the time to explain everything every step of the way. What I appreciated the most was how genuine and down-to-earth he is. You can tell he actually cares about the people he’s helping, and that made all the difference. If I had a question, he answered it. If I didn’t understand something, he made sure I did before moving on. That kind of customer service is hard to come by these days. I’m beyond grateful for all of his help, and I absolutely love my car. If you’re thinking about getting a vehicle from Kia, do yourself a favor and ask for Deondre. I would recommend him to anyone without hesitation. Hats off to you, Deondre. Thank you again for making this such an amazing experience—you definitely earned a lifelong customer.

I received excellent service, and the staff was very - uc1uc3

I received excellent service, and the staff was very responsive to my needs. I appreciated the fact that I did not wait long :-).

This was, without question, the worst customer service - hpadilla

This was, without question, the worst customer service experience we have ever had! Our experience with this dealership was completely unacceptable start to finish. While we were actively trying to purchase a vehicle, Sandy -a salesperson at this dealership accidentally texted us a message that was clearly meant for an employee but about us. In that message, they called us “stupid.” We have screenshots (attached). Sandy, her boss and other staff acknowledged the embarrassing text related to us as customers. They promised they would make this right but in fact, it got so much worse. We were assigned a new agent, who was supposed to help us with our purchase. We discussed the car and filled out forms sent us to run our credit etc. The dealership ran our credit on a Friday for the vehicle we believed we were purchasing but we later (4 days later) learned that the vehicle had actually been sold the day before! Think about that—they knowingly or negligently ran our credit for a car that was no longer available. We weren’t even informed until Monday, after an entire weekend of believing everything was moving forward. So let’s recap: • Wednesday: We were called “stupid” by dealership staff. • Thursday: We send our details in attempt to still purchase the car. Thursday: They sell that car (not to us) • Friday: Our credit was run for the car that had already been sold. • We were left in the dark for days. • Monday: WE had to follow up with a call and find out that the car had been sold even though they ran our credit. We were promised the General Manager would personally contact us to address everything – the insulting text message, the unnecessary credit inquiry and the mishandling of the sale. That call never came and we have heard nothing since! (It’s been over 2 weeks) We were bounced around from manager to manager – Amanda and Dean being among them. Each time, we were the ones having to follow up and every time we spoke to someone new, they explained that they knew about our situation. So they were all fully aware of what had transpired yet there was no urgency and seemingly no genuine concern for how we had been treated. This is completely unacceptable! This dealership has shown a complete lack of professionalism, honesty, communication, and respect for its customers. Mistakes happen, but how a business responds to those mistakes says everything about its character. Instead of owning their errors and keeping their word of ‘making it right’, they ignored us and hoped we’d go away. Take your business somewhere that values its customers. We certainly will, and we’ll be warning everyone we know to avoid this dealership.

My fiance's family and I have purchased a total of 4 - sylviawrosz

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this dealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been xxxx on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation.

I took my Kia in to get a diagnostic regarding my lane - wonderfulwill

I took my Kia in to get a diagnostic regarding my lane assist, which stopped working. I was told there would be a charge to do a diagnostic, which I was okay with. After three days of not hearing from Dylan I called and was told some jabber about the modules might not be working and paint over the sensors, but they couldn't be sure due to the paint. I said okay ill be there to pick up my car. When I got there, I was told it would be $230 I said for what it you didnt find the problem what am I paying for, he said in a smart tone thats what it is. I was trying not to let it bother me, but since it should be working, I called a mobile mechanic just ti find out there's a button right by the steering wheel that had been turned off

Best Kia in southern CA! - KSOCO

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

Blindsided and completely duped by Winn Kia of Fremont. - Janaina A

Blindsided and completely duped by Winn Kia of Fremont. I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information. My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop. I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution. I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours

ooking through the reviews it seems like this dealership - SIRIRISHWELCH

ooking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven’t even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can’t miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security.