85 California Kia Dealers

Mrs. Tracy was very helpful and very professional and - crystalpostell06

Mrs. Tracy was very helpful and very professional and friendly. She kept me informed with the work going on with my car.

Walked the lot no sales pressure, found the car i was - g2015.salgado

Walked the lot no sales pressure, found the car i was looking forward to driving and possibly buying. Then I met Vic the young salesman , answered all my questions in detail also found the color i was in search of made my decision easy . But of course the finance manager Jambert really worked hard for me with no pressure or run around just got me feeling like I was home thank you for making my day

Matthew was very professional and informative. - buenos10

Matthew was very professional and informative. He took good care of us. He gave appropriately timed work status.

Marco was awesome! - daniellea

Marco was awesome! He was incredibly helpful, friendly, and made the whole experience so easy for us.

The salesperson- Jalen was helpful and patient when it - David506

The salesperson- Jalen was helpful and patient when it came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like many other dealerships. Overall, a no hassle process from beginning to end.

The service department did a great job of taking care of - Jim

The service department did a great job of taking care of a warranty problem we had with our 2023 Kia Sportage Hybrid. Edgar, our service rep. was great at having it checked out and repaired. He kept us informed as to what they were doing to solve the problem. I didn't get the mechanics name, but he also did a great job of fixing it. Thank you Palm Springs Kia. Jim and Eileen Hamilton

I'm now a repeat customer with this outstanding service - James T.

I'm now a repeat customer with this outstanding service shop. Competent, customer-focused service. Sam went above and beyond to explain my car's service needs.

I have purchased cars from this dealership for the past - Oliver2026

I have purchased cars from this dealership for the past 10 years but no more. I made an appointment for a warranty repair 3 weeks in advance. They initially said it would be ready the next day. It has been 36 days and counting that they have my car. When I asked for a loaner the first week, they said they would not help me get one. Later, after corporate got involved I was finally able get one 16 days later. I do not plan on purchasing another Kia after what has happened with my current car.

I have to share this because it's rare to find a - ourdoggoose

I have to share this because it's rare to find a genuinely honest car buying experience these days. I live in Redondo Beach, so I first went to another local Kia dealership since it was closest to me. Unfortunately I ran into some pricing games there, quotes that didn't match what was advertised online, and discounts that were listed on paper but never actually applied. It left a bad taste in my mouth. After that, I decided the extra drive was worth it and reached out to Serbie at Kia of Cerritos. Completely different story. He was upfront and transparent with pricing from the first message, sent me a real itemized breakdown, and when I asked him to remove things, he actually removed them. At one point we realized I didn't technically qualify for a $750 competitive discount he'd originally quoted me, and instead of just pulling it from the price, he worked with me to offset the difference anyway. When I showed up to buy, everything was ready. Serbie walked me through the car and the whole process, no pressure, no games. While we waited on the finance department, we ended up just talking, kids, music, life, instead of him trying to upsell me on extended warranties and add-ons I didn't need. It's honestly the best car buying experience I've ever had. You go in expecting to get worked, and that just wasn't the case here. If you're shopping for a Kia, go see Serbie at Cerritos. I drove an extra 15 minutes from the South Bay to get here, and it saved me thousands of dollars and a lot of stress.

Seth and his coworker that helped me were welcoming, - elisabethnalexx

Seth and his coworker that helped me were welcoming, friendly and very helpful. I had a great experience and it was the first time I didn’t spend hours to get everything completed. The finance gentlemen Mr Sanchez was also helpful direct and friendly as well. Made my experience great and I am happy with my new purchase.

Jonathan and Bashar Great Service. - infreno

Jonathan and Bashar Great Service. Amazing customer care every thing done fast . .Great personality and Personality.

DeAndre is an amazing sales associate to work with. - nicolebrady86

DeAndre is an amazing sales associate to work with. My experience purchasing a vehicle with him was very friendly and went very smooth. I would recommend him 10 out 10!

I regret buying my first car from this dealership. - Kevin.laguna1803

I regret buying my first car from this dealership. I purchased a Chevrolet Malibu from this dealership after being told it had been thoroughly inspected, was in great condition, and had already received repairs including new struts and tires. About two weeks after purchasing the car in April, it began making a loud rattling, popping, and creaking noise from the left front wheel. It also developed a harsh shift when put into reverse. I contacted the dealership and brought it in for service. The dealership replaced the struts again at no cost, but they told me the warranty would not cover the transmission mount. I later saved up and paid about $1,000 to have the transmission mounts replaced because they said they all needed to be changed. Unfortunately, after those repairs, my car had the exact same problems it had before I brought it in the first time. I brought the car back again. They kept it for an extended period, and I was later told one of the mechanics had left work early, which delayed the repair even further. After that, I was told they had hired a Chevrolet technician with 20 years of experience, so I brought the car back hoping he would finally identify the issue. Instead, I was told the rough reverse shift could be improved with a transmission fluid service. When I called to ask what the Chevrolet technician thought about the front-end noise, I was told he hadn’t inspected that concern at all. I was then told everything had been fixed. The very next day, the rattling, popping, and creaking noise returned—and it was even worse than before. I brought the vehicle back yet again. After another inspection, I was told they had no idea what was causing the noise. Their solution was to keep my car for at least a week or have me take it to a Chevrolet dealership, where I would have to pay another diagnostic fee. That makes little sense to me after being told they already had a Chevrolet technician with 20 years of experience on staff. At this point, it feels like the dealership is passing the problem to someone else instead of taking responsibility for diagnosing the issue on a vehicle they sold me. If the vehicle couldn’t be properly repaired, why was it represented as being in great condition? The issue started in April, and it is now August. I have brought the car back multiple times for the same unresolved problem. I work long, stressful 8-hour shifts, and every time I get into my car after work, I immediately hear the same noise. It has become incredibly frustrating and stressful. I’m only 18 years old, and this situation has created a significant financial burden. Every time I leave my car at the dealership, I lose reliable transportation to work. Since I’m paid hourly, missing work means losing income. On top of that, I’m worried that if they eventually identify the problem, I’ll be charged again despite repeatedly bringing the car back for the same unresolved issue. I work for a company where we’re taught that the customer comes first and that we should care about the person, not just the product. Unfortunately, I haven’t felt that level of care here. Instead of seeing a young customer struggling with transportation, finances, and repeated repair attempts, I feel like they only see another vehicle with a noise they don’t want to deal with. This has been the worst customer service experience I’ve ever had, and I genuinely regret buying my first car from this dealership

Yesterday was my 2nd visit to North County Kia, and I had - dster1024

Yesterday was my 2nd visit to North County Kia, and I had a good experience both times. My Service Advisor was Victor Martinez. My first visit was to find a new dealer because I moved from another state and I needed work done to comply with California DMV laws. Victor answered all of my questions in a professional manner, and that's the reason I came back for my second service. The waiting room was clean, and I didn't get calls while I was waiting from a salesman trying to sell me a new car. The service that I scheduled started on time and was finished in a timely manner. Good job!

This was, without question, the worst customer service - hpadilla

This was, without question, the worst customer service experience we have ever had! Our experience with this dealership was completely unacceptable start to finish. While we were actively trying to purchase a vehicle, Sandy -a salesperson at this dealership accidentally texted us a message that was clearly meant for an employee but about us. In that message, they called us “stupid.” We have screenshots (attached). Sandy, her boss and other staff acknowledged the embarrassing text related to us as customers. They promised they would make this right but in fact, it got so much worse. We were assigned a new agent, who was supposed to help us with our purchase. We discussed the car and filled out forms sent us to run our credit etc. The dealership ran our credit on a Friday for the vehicle we believed we were purchasing but we later (4 days later) learned that the vehicle had actually been sold the day before! Think about that—they knowingly or negligently ran our credit for a car that was no longer available. We weren’t even informed until Monday, after an entire weekend of believing everything was moving forward. So let’s recap: • Wednesday: We were called “stupid” by dealership staff. • Thursday: We send our details in attempt to still purchase the car. Thursday: They sell that car (not to us) • Friday: Our credit was run for the car that had already been sold. • We were left in the dark for days. • Monday: WE had to follow up with a call and find out that the car had been sold even though they ran our credit. We were promised the General Manager would personally contact us to address everything – the insulting text message, the unnecessary credit inquiry and the mishandling of the sale. That call never came and we have heard nothing since! (It’s been over 2 weeks) We were bounced around from manager to manager – Amanda and Dean being among them. Each time, we were the ones having to follow up and every time we spoke to someone new, they explained that they knew about our situation. So they were all fully aware of what had transpired yet there was no urgency and seemingly no genuine concern for how we had been treated. This is completely unacceptable! This dealership has shown a complete lack of professionalism, honesty, communication, and respect for its customers. Mistakes happen, but how a business responds to those mistakes says everything about its character. Instead of owning their errors and keeping their word of ‘making it right’, they ignored us and hoped we’d go away. Take your business somewhere that values its customers. We certainly will, and we’ll be warning everyone we know to avoid this dealership.

So I went to first Kia of Simi Valley to purchase a brand - sonny2005

So I went to first Kia of Simi Valley to purchase a brand new 2026 Kia EV. I asked the dealer if Kia would buy out the remaining five months of my lease. They agreed to do so and I purchased a 2026 Kia EV. I did not lease the vehicle. Paid cash. A few months later I get a bill for 400 dollars saying I owe a disposition fee. Which is a turn in fee. I called Kia finance and they told me I owe the 400. Tried to explain to no avail that First Kia bought out my lease. I called First Kia and they refused to work with me. So I owe the 400. It was NEVER explained to me about that I would owe the disposition fee. If it was explained to me we might have worked out some sort of deal. I will NOT ever do business again with this dealership.

I took my Kia in to get a diagnostic regarding my lane - wonderfulwill

I took my Kia in to get a diagnostic regarding my lane assist, which stopped working. I was told there would be a charge to do a diagnostic, which I was okay with. After three days of not hearing from Dylan I called and was told some jabber about the modules might not be working and paint over the sensors, but they couldn't be sure due to the paint. I said okay ill be there to pick up my car. When I got there, I was told it would be $230 I said for what it you didnt find the problem what am I paying for, he said in a smart tone thats what it is. I was trying not to let it bother me, but since it should be working, I called a mobile mechanic just ti find out there's a button right by the steering wheel that had been turned off

Best Kia in southern CA! - KSOCO

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

Blindsided and completely duped by Winn Kia of Fremont. - Janaina A

Blindsided and completely duped by Winn Kia of Fremont. I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information. My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop. I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution. I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours