2,912 California Used Car Dealers

BMW of Downtown Los Angeles I purchased a used BMW X5 - Dsid

BMW of Downtown Los Angeles I purchased a used BMW X5 from BMW of Downtown Los Angeles and have experienced multiple failures in communication, commitments, delivery, and follow-through since the purchase. Purchase and Delivery Issues • I was told vehicle prices were non-negotiable but that I would receive a full tank of gas and a properly detailed vehicle. • I made a down payment on 8/29, and two days later received an automated dealer email showing a $200 price reduction, which my salesperson said would be credited. • The X5 was delivered on 9/18 (I reside outside of California). The exterior was understandably dirty from transport, but the interior was also filthy—gum on the carpet, crumbs in cupholders, a dirty steering wheel, and an unclean cargo area. This fell far below the promised “detailed” condition expected from a BMW dealership. • I received only one key fob and no key card, contrary to what I expected. Unanswered Calls and Unfulfilled Promises • On 9/21, I called to speak with a used car manager. After being told managers were in a meeting, a salesperson took my call, promised a manager would return it in 10–15 minutes — no one did. • I left multiple messages and emails for the General Manager “Mark.” His voicemail was full, and the name on it belonged to someone else (“Reuban”). I received no response. • My salesperson eventually responded and promised: o A $200 refund check (for the price reduction) o An additional $95 (for the cost of the detailing) o A call from the parts manager to provide a second key fob at cost None of these have been received as of 10/17. Title and Registration Delays • I was told I’d receive paperwork from the California DMV within 10 days of receiving the vehicle. • By 9/25, the DMV confirmed the dealer had not even submitted the title. • Despite repeated follow-ups on 9/26, 9/29, and 9/30, the DMV and my lienholder both confirmed no title had been received. • On 10/2, I began daily outreach to both the GM and salesperson. Again, no response from “Mark.” • On 10/10, I made the first payment on a vehicle I cannot register or drive. • The DMV later confirmed the dealer started the process but never completed it. • Only on 10/14 did the DMV confirm that the title was finally received and processed — nearly seven weeks after my deposit. Summary • 49 days since deposit • 25 days since vehicle delivery • 7 days since first payment • 0 miles driven • No promised checks or calls received • Dealer unresponsive The dealer has attempted to blame both the DMV and BMW Finance for these delays, but the DMV confirmed they could not act until the dealer submitted the title. For a dealership that advertises “nothing is more important than our reputation for providing superior customer service,” this experience has been unprofessional and unacceptable.

AMAZING! - babyjosie1223

AMAZING!!!! Go to Miguel Ramos he will help you!!! Such an amazing person. On Friday the 2nd I had went to a dealership Fresno autoplex thinking that they were going to help but they were horrible there I walked out tearing up bcuz I really wanted a car, well that same night I kept looking and looking into other dealerships and I bump into this one and the next day I went here and BOOM! Me and my boyfriend met Miguel Ramos and literally made us the happiest people on earth! Walked out of that dealership with tears but this time HAPPY TEARS!

Very supportive and customer satisfactory. - PRIYA.BALI24

Very supportive and customer satisfactory. We were able to get the best deal from them.

This was by far the worst dealership experience I have - thomas.guzman967

This was by far the worst dealership experience I have ever had. I had been shopping for a Chevy Suburban Premier with the entertainment package in Black, White, Green, Dark Gray, or Navy. I found a 2026 Chevy Suburban Premier with the entertainment package listed on the official Chevrolet website for $78,451.43 (taxes and license included). Because of the price, I was ready to move forward even though the vehicle was white. I reached out to Cole at Victorville Chevrolet, someone I had previously done business with. I contacted him on Thursday, November 26, and he told me the vehicle was available but that he couldn't locate the keys. I called again on the 28th of Nov that morning, and he told me that if I came in person, they would "make a deal" and help me out. I asked him multiple times if they would honor the price shown on the official Chevy website. Each time, he avoided answering directly and instead insisted I come down. I clearly told him not to waste my time if they weren't planning to honor the price. He told me to come in, so I left work early, picked up my family, and drove nearly 100 miles--over two hours--to Victorville. It's important to add that I came fully prepared, with the check already issued by my bank and in hand, ready to purchase the vehicle that day. When I arrived, we were greeted by Celine, who was genuinely kind and helpful. She showed us the vehicle, and everything seemed fine until we sat down to talk numbers. She told us the price was approximately $87,000. Another employee came in and explained that the price was higher due to mandatory "forced add-ons" that neither salesperson had control over. At this point, it became clear that the price listed on the Chevy website was not being honored. A manager then came to speak with us--dressed in a three-piece suit and extremely dismissive in attitude--and he insisted the price was $87,000 and pushed me repeatedly to put down $5,000, $10,000, or even $15,000. He said he could only reduce the price by $1,000. After driving hours to this dealership based on assurances that they would work with me, I was extremely disappointed. I chose not to move forward with the purchase. The entire experience felt misleading, unprofessional, and disrespectful of my time, my preparation, and my family. If you are considering purchasing a vehicle, I strongly recommend avoiding this dealership. My experience showed a lack of transparency, poor communication, and a complete unwillingness to honor advertised pricing. Save yourself the frustration and look elsewhere.

We took our truck in for electrical recall issues. - Mark

We took our truck in for electrical recall issues. They repaired them and upon getting our truck home our lights were staying on. Google said that this could be a problem with our battery. We replaced the battery and that battery went bad within a few hours. We returned to Perry Ford and they said our alternator had gone bad coincidentally. They replaced our alternator under extended warranty but when we picked up our truck the drivers side headlight had gone bad. When we complained to the service tech, he said we never check things that our customers don’t complain about. We took our car in for an electrical problem not a problem with the headlight. Why would we complain about a headlight that was working before we brought the truck in? The service tech said he could not get a headlight in until 8 days from today. He said not to worry, we can take the truck into the shop when we get to Texas at a new $100 deductible. He said he would waive the $100 if we bring the truck back with a s*** eating grin after he knew the truck would be out of state. TERRIBLE EXPERIENCE. Will never return to Perry Ford.

Quick and easy scheduling, Josh gave me prompt - Ivan

Quick and easy scheduling, Josh gave me prompt communication regarding updates and a fast repair time

Thanks to the service department for offering a good deal - rapolinar49

Thanks to the service department for offering a good deal and getting me in and out fast as possible.

I dealt with “JUNIOR” who had my back from start to - Richard S.

I dealt with “JUNIOR” who had my back from start to finish. He naturally helped me and supported me for four days without me feeling bugged or any hassling. On the 4th day that it took my credit union and for me to shop and find a new insurance company he remained confident and patient before I took over the keys and placed my beautiful race red Mustang GT manual into my driveway. He even checks on me from time to time and that’s the type of service Junior gives and his young self with an elderly spirit is the type of service that’s rare and just about a dying breed. Honesty, shows you the facts, will take care of noticeable in-corrections from paperwork to the vehicle. Also the rest of his team will jump in and help you and not act like they don’t care or they don’t know when you have questions just because it’s not their sale. They take care of eachother meaning they will take care of you without even knowing if you’re buying or not. This was by far the best car dealership team I just happened to stumble upon in Santa Ana and decided to stop by and I’m more than happy I did. Thank you guys at California Direct Motors Santa Ana. Please ask for Junior you guys, -Richard S. Mustang GT 5.0 new owner

Great customer service that’s the reason I always come - Cesar Davila

Great customer service that’s the reason I always come back to the same dealership

Really good dealership. - hollinsstevie

Really good dealership. Ada was nice and efficient with my time. The managers were fantastic and so was all the sales staff. Great communication from my sales rep!

Brendan is an amazing sales person and I am super happy - Gotahaavet

Brendan is an amazing sales person and I am super happy with my purchase. Thank you brendan

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

This was the worst dealership experience I have ever had, - sparraz29

This was the worst dealership experience I have ever had, and I have purchased many vehicles. I found a car online there with an advertised price at a "good deal". I inquired via email and phone and got no response. I took the chance and drove over an hour with full intention to purchase the vehicle that day. After test driving and ready to do paperwork, they advised there was over $4,000 added on for "accessories" such as a GPS tracker, alarm, and m3 tape. Sales people were rude and unhelpful. I left and went a mile away and purchased a vehicle at a dealership that isn't deceptive.

The dealership had no idea I had ford points and count - ALEXGELLER01

The dealership had no idea I had ford points and count find them for a while. Service was good. Is there a way not to get so many emails, it constant

Shout out to Julee Pham. - lisa3jdn

Shout out to Julee Pham. She’s amazing, she helped me get the car I wanted. She is professional and responsive and helped to get us in and out in record time. If you’re looking for a car and a great experience come see Julie.

I had a great time buy a new corolla cross. - carlosaranda

I had a great time buy a new corolla cross. Mr. Alonso Cortez in sales was great he was able to find one and even keep on hold for me to show up to just look at it. He went in detail and guided me thru the corolla cross and it's safety features. Went with me with test drive and should me all the extra features and informed me about the remote unlock and lock and start using the app. Then while waiting for the finance. He would check up and let me know how everything was going roughly how much more time it would take. Then when I went to finance Mr. J.K. khilnani and Mr.Alfonso Plascencia were both fantastic. They explained all the option was even surprised that toyota offered 8yr warranty. Great option for the service plans. After going and roughly calculating the miles I would be driving and were able to fit the best plan for me and best one that would make sense to purchase. It was no pressure when selecting. It honestly was a great experience. Thru out the whole time nothing felt pressured it was like dealing with nothing but family and friends the whole time. And even before I left they made sure all my questions were answered. If anyone i know is looking for a toyota and wants better then excellent service I will be highly recommending them to visit them. And if their parts and service dept are anything like the 3 gentleman the I delt with I will be coming back here for my services and when i want to get my next toyota i will definitely be coming back here in the future.

I checked the inventory online and narrowed it down to - stokes

I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless.

Michael Serafin is the best! - anaortegausc

Michael Serafin is the best! I only ask for him. He deserves a promotion, bonus, raise, new house, car, free lunch everyday, and weekends off. Thank you Michael! Ana Ortega

Mohammed assisted us in securing a 2022 Honda Fast, - Rosalio

Mohammed assisted us in securing a 2022 Honda Fast, providing exceptional service and a positive attitude throughout our visit.

STAY AWAY from this place If you're looking to buy a new - Masoud Mahmoodi-Shahrebabaki

STAY AWAY from this place If you're looking to buy a new car. They're not honest, and they They couldn't care less about their customers once you're hooked. I bought a car there not long ago, and it was the worst thing ever. Way worse than my other three buys at different spots. First off, they straight-up lied about a feature. They acted like the car had it, even showed me how it "worked." But after I paid, we found out it didn't have it at all. Second, there was a mistake in my name on the registration papers. Nothing hard to fix. I emailed them, but no timely replies, I had to send them multiple emails, the issue has not been fixed yet. Third, the steering wheel on this brand-new car isn't even straight. It's super obvious, and the car only had 280 miles. I asked for a free fix, like an alignment. They said it looked fine to them, but they'd do it if I paid, maybe with a discount. Look, all this stuff shows they only care until your money's in their pocket. Do yourself a favor and go somewhere else. You'll thank me later.

Please don't buy a car from this dealership. - jim

Please don't buy a car from this dealership. A few weeks ago, we experienced an incident that apparently led to the firing of a Sales Manager. The Sales Manager called my wife and said in part "I know where you live. I am going to come there and split your husdand's skull wide open'. Seriously. The dealer won't help me protect myself and my wife. They told me the Sales Manager was let go and was very upset when he left but won't give me any additional information. There are a lot dealerships, please go to one of the other dealerships.

very nice and helped me as much as possible. - protoarellanoarmenta

very nice and helped me as much as possible. Great attitude and work ethic i would recommend!

Purchased new vehicle Nov 28. - flashes-dot-7f

Purchased new vehicle Nov 28. Dealer provided only one key at purchase, claiming the second key was missing and has failed to provide the second or any timeline despite repeated follow-ups. Kia Corporate states it is a dealership responsibility. Issue remains unresolved.

Puente Hills Dodge is by far the dealer I most regret - caamaro1694

Puente Hills Dodge is by far the dealer I most regret doing business with. I’ve purchased vehicles from them in 2020 and again in 2025, and even recommended them to my father-in-law earlier this year — he bought a ProMaster just last month. Unfortunately, their service department is hands-down the worst when it comes to customer service. Long story short, I leased a 2025 Ram 1500 that started having electrical issues — serious ones — to the point where the truck would shut off while driving. The service department has “tried” fixing the issue more than three times and has failed each time. They don’t offer courtesy vehicles, which makes the whole process even more inconvenient. My current service advisor, Michael, has been a complete headache to deal with — no communication, no follow-up, and nearly impossible to reach. On the other hand, Buster was great the first time I worked with him; honest and straightforward. I’ve also tried contacting the service manager, Robert, multiple times, but every call goes to voicemail and I never get a call back. I’m sharing this feedback in case you’re in the market for a Chrysler, Fiat, or Ram product — save yourself the time and frustration. Look for a dealership that actually cares about its customers instead of just chasing profit. To top it off, when my father-in-law purchased his ProMaster, we pointed out during the test drive that one of the top lights was disconnected and needed replacement. The salesperson assured us it would be fixed — just bring the van back when service was open. When we returned, they flat-out refused to repair it, claiming it wasn’t part of the deal, even though it was noted and confirmed with finance during signing. In short: Puente Hills Dodge operates like the slumlords of CFA dealers — avoid at all costs.

Amazing Customer Service they were very patient with us - Joseph Romero

Amazing Customer Service they were very patient with us and helped us out with a great price!!

I purchased a used Ram truck from Christian Torres. - jialfieri

I purchased a used Ram truck from Christian Torres. He was very helpful. He even drove the truck to my house due to my wife was out of town and couldn't help. When I told him I live in Corona (Del Far). It didn't phase him. When he arrived to my house which was an hour after I left. (Surprisedly the 91 had some traffic that day) He was still gracious. I noticed the next day that the truck didn't have a full tank of gas. I went back to him the next time I was near the dealership and he filled up the truck. I was very satisfied with his followup. I would recommend him highly to go purchase a vehicle from. I also want to commend Jeannette Daze the finance manager. She explained everything very well and made the purchasing process very easy. John

I wish I had seen the negative ratings before I came - rough

I wish I had seen the negative ratings before I came here. They sold me an extended warranty for more than 6K that overlapped entirely with the dates of the factory warranty. It took months to get a refund. I was told the issue was with the warranty issuer, but when I contacted the warranty issuer, I was told that the warranty void had been approved 6 weeks earlier and that Audi had the funds for that entire time. I tried to call many times but they screened my calls. When I called from a friend's phone they picked up. It was an arduous and maddening experience getting the money back, even though the dealership has issued me a meaningless warranty. Please go elsewhere. I won't be returning.

I am writing to formally raise concerns regarding - Shelley

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

I went in with no expectation to purchase a vehicle. - icoria31

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

I had a great experience. - B Saicoe

I had a great experience. The staff (Gurlal Brar, Andy Nestor and Mitchell Wallace) took the time I needed to make sure I understood everything. I bought a used vehicle and felt they listened to my concerns. There were no surprises and I left feeling good about my decision.