81 California Volkswagen Dealers

This is follow up to my review from last week. - lisak

This is follow up to my review from last week. I could not figure out how to change/update my previous one. As promised, here is my updated review. My husband drove back out to there (1 hour drive) to get paper plates which should have been done in this first place. He ended up working with Cris. She was fantastic! Even answers her direct landline when you call it. She took over for the sales guy and the finance guy and fixed the problem. We are yet to receive dmv plates but we know these things take time. Thank you Cris for helping out- truly appreciate it!

My experience working with the team at Coachella Valley - Yukary Hernandez

My experience working with the team at Coachella Valley Volkswagen has been an absolute pleasure. As a lender, I have the opportunity to work with many dealerships, and I can confidently say that this team truly cares about their customers. Cesar Aguilar consistently goes above and beyond by negotiating with us to ensure his customers receive the best possible rates and financing options. He is a strong advocate for his customers and always strives to secure the best deal for them. The finance team does an outstanding job keeping transactions moving smoothly and efficiently. I have personally received exceptional support from John, Rafael, and David, who are always professional, responsive, and committed to getting deals done the right way. In this industry, trust and relationships matter. As lenders, we naturally prefer to work with people we like, respect, and trust. Coachella Valley Volkswagen has earned that trust through their integrity, professionalism, and customer-first approach. They are truly one of the most trustworthy dealerships I have had the pleasure of working with. Thank you all for everything you do. – Yukary Hernandez

They are always friendly and when we make an appointment, - Christy.pollard

They are always friendly and when we make an appointment, they are quick to help us. Communication is always great

The salesperson- Jalen was helpful and patient when it - David506

The salesperson- Jalen was helpful and patient when it came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like many other dealerships. Overall, a no hassle process from beginning to end.

100% recommended, service very professional, very - Miguel Morales

100% recommended, service very professional, very satisfied. Glen Foster The service advisor is very professional, Recommend 100 % , he is friendly and work with you all the time help you all the time . Thank you

We had an excellent experience with Sean Vakili helping - nonin

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly as possible. I would definitely buy from him again.

This is a service specific review. - wargamedt

This is a service specific review. Brought in my ID4 for software recall update; was notified via letter in mail. The initial update failed and took longer than expected. I understand this happens sometimes, Miguel in service was able to offer me an enterprise loaner car from across the street and everyone in service was very friendly and helpful. When I picked up the car, Kattelyn assisted me quickly as well. thanks everyone!

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

This is the second vehicle I've purchased from Pacific - sheanak

This is the second vehicle I've purchased from Pacific Volkswagen and James was incredible to work with from start to finish. He understood that I was looking for a specific trim and interior and was quick to notify me when one became available. After purchase, there was an issue with the transmission and James took care of everything immediately and advocated for me to ensure I got my car back as quickly as possible. Having James on my side made the entire transaction better and helped me feel secure in a very expensive investment.

Christian in service is EXCELLENT! - DOLLY

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!

I had a wonderful experience leasing my new vehicle at VW - Karen

I had a wonderful experience leasing my new vehicle at VW Mission Bay. The process was stress free and pleasant. Rod was very thorough and knowledgeable and was able to find me a vehicle that suited my needs. Joe was very kind and attentive in helping me close my old lease, thank you both for assisting me in this whole process.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Thank you Eddie Del Angel for the exceptional service I - edgerchik

Thank you Eddie Del Angel for the exceptional service I received at McKenna Volkswagen! From our first conversation to the final handshake, your professionalism, honesty, and dedication made the entire process stress-free.I truly appreciate the effort you put into securing me such a great deal. Also, many thanks to John Apodaca for his time and attention! It’s rare to find someone who combines deep product knowledge with genuine care for their customers, and John exemplify both. I feel confident and happy with my purchase, and I will gladly recommend you and McKenna Volkswagen to friends, family, and colleagues. Once again, thank you for going above and beyond to make this a positive experience. I look forward to doing business with you again in the future.

Staff was great, but car itself had problems. - PATENGINE101

The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.

This is by far the most uncomfortable and unprofessional... - Esmeralda.romero70@yahoo.com

This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.

I feel taken advantage of by the 3 men who sold me my - Taken Advantage Of

I feel taken advantage of by the 3 men who sold me my vehicle, David, Idk, and Zack. I'm a single woman with 750+ credit score who was pre-approved with my credit union, these 3 men knew that and they still hit my credit for 4 hard inquiries!! This lead to a bait and switch move that made me feel taken advantage of, like how could you, really? Everything changed in the finace room! They added LoJack, and extended warranties I TOLD them I did not want. They added a down payment to my contract! They changed the APR, my term, and all dollar amounts for my trade in! My approved loan from my credit union went from $40K at 6.4% apr for 60 months, to a $47K at 7.9% apr for 84 months with financing from VW?? Only get a car here if you feel like paying extra. As in, $10K-$20K extra. A new 2025 VW Tijuan shouldn't cost $47,200.87 in December 2025. I won't ever shut up about this. Everyone should know how this dealership operates. I understand it's a business, but you don't have to be so dirty.

Here's a polished version of your - ravibellamkonda

Here's a polished version of your review: "Disappointing Experience with Winn VW I leased an ID4 from Winn VW, paying a $7,000 down payment and $450 monthly. The manager was manipulative, and the service team has been rude and unresponsive. My ID4 has several issues: - Poor mileage (only 140 miles per charge) - Multiple security concerns (car stops in the middle of the road) - 4 recalls Despite reaching out to Josh, I received no resolution. Instead, he contacted me about removing my Google review and cancelled my appointment. He was disrespectful and mishandled my personal information. I've been trying to get assistance for 8 months, but Winn VW has been unhelpful. My car has been sitting in my garage due to these issues. Considering legal action. Has anyone else experienced similar issues?

One of the best dealership experiences that I have had in - frmrmarine1999

One of the best dealership experiences that I have had in a long time. Rico was a fantastic salesman along with the Finance Manager and finally with Gaston Diaz. The entire experience was great and would recommend them to anyone that is looking for a new car or used one...!

Jerry is awesome. He is friendly and helpful and has been... - CC2019

Jerry is awesome. He is friendly and helpful and has been friendly, personable, professional but most importantly made sure any work that has been done, was done correctly and met VW standards.

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

The best experience I ever had at San Bernardino - Alonzo García

The best experience I ever had at San Bernardino Volkswagen hands down, ellena helped me out so much she’s a very sweet person, and was very honest and very detailed with going over eveything for my new car, that she got me into and also the best general manager super honest guy. They were both very fast and easy to communicate with and super helpful they answered all my questions and they made sure I was satisfied with everything about my new car and made it happen. I recommend all of you guys to get in contact with Ellena very helpful person and once again the Gerneral manager very cool guy. This was the best experience I ever had in any dealership.

Service advisor was very pleasant, quick to call back and - JOHNKNAUSS@WNG.COM

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

Sales staff were professional, caring and patient during - robnettey

Sales staff were professional, caring and patient during my experience in purchasing a 2023 VW Atlas.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

Erik V helped me Lease a new 2025 Audi Q3 and it was a - mrsacparker

Erik V helped me Lease a new 2025 Audi Q3 and it was a pleasure doing business with him. This is our 5th Audi we have purchased and we have never had a bad experience. I recommend Audi Bakersfield to anyone looking to purchase or lease a new vehicle.

Kristina Ho and Sunnyvale Volkswagen were very responsive - curtjohnson59

Kristina Ho and Sunnyvale Volkswagen were very responsive and easy to work with. They were all very polite and didn't pressure me into options that I didn't want. So much so, that they allowed me to consider the extended warranty for a short period after the sale was finalized. If you are searching for a car, I recommend paying them a visit.

My husband and I both thought Ray Reel was very honest, - allskiillz

My husband and I both thought Ray Reel was very honest, professional, knowledgeable and genuine. I was actually looking at buying another make and model elsewhere. I will be honest since Ray is very personable and well spoken it made me want to buy another Volkswagen. He was very aware that I didn't want to spend all day with my family at the dealership and helped work out the numbers before we came down. The process went so smoothly and I appreciate it. I feel like Ray did an amazing job and I would definitely purchase another car from you guys. Also Frank was very helpful and kind.

I have a new 19 jetta and have taken this vehicle to... - Ivalentine

I have a new 19 jetta and have taken this vehicle to Folsom Volkswagen a few times now and feel so disrespected, disappointed, discriminated against, harassed and just taken advantage of. The first time was for my 20k service and upon picking the vehicle up I noticed a dent on the passenger front fender as well as my mirror being scratched. However the did offer to fix the dent they denied scratching the mirror. Mind you that my vehicle only had 20k miles at the time and had no previous damages (I deeply inspect my vehicle every time I wash it and know of every scratch and ding there is) dent was fixed but the mirror was not he last time I brought the vehicle in was for it’s 3rd service to be done and once I brought the car in I was greeted by the regular service advisor I’ve dealt with but everything was very unclear. A form was laid out in front of me with 3 options of service ranging from $300-$700 and I assumed the cheapest one was regular servicing and the higher priced were recommendations. Nothing was explained to me about what exactly would be done on my car and I had no idea there was a difference from an oil change and regular service as in the last they have used both terms when describing what’s going to be done. I left there with only one form stating a 30k service and tire pressure check but nothing else. I looked online and found out a service from them should only be $153 and some change. I emailed the advisor to stop repairs and only do the oil change nothing else. I would have called but it was a very busy morning at work for me. He did not respond until about 5 hours later saying the repairs were already about to be finished and sent me a copy of the $300 service. The major charge was a brake fluid exchange which it states should be done every 2 years regardless of mileage. Mind you this is a 2019 vehicle and we are barely in the first month of 2020. Why would they be doing this service if it is not time to do so. I questioned the advisor on the phone because he had called approximately 15 minutes after the email was sent to me and he just laughed when I questioned him. He told me I’m not reading correctly so I read word for word what was on the page he emailed me which clearly states 2 years (regardless of mileage) so does this not mean no matter what my mileage is that every 2 years I need my brake fluid exchanged? Because what I get from that is even if the car had 10 miles on it that the fluid should be changed on the vehicle in December of 2020 the earliest as I’ve had the vehicle since December of 2018 which means I’ve owned the vehicle two years hence the “every 2 years”. Again he just laughed and said he spoke to my manager and they will no longer assist me in any way ever again without giving me any explanation as to why I am now “banned” from getting service done at this location as the advisor said and repeated over and over which made me feel pressured, bullied, and harassed into accepting this unfortunate, undefined, unreasonable outcome. The only good thing that came out of this is that I only paid what should have been done to the car which was a basic service/oil change and I paid for fuel additives they put in the fuel system which I did not even know was going to be done and if so I surely would have opted out on that part since I only run premium gas with Techron which is an additive and cleanser itself. I am just purely ashamed to have even been seen at this dealership as it is a sorry excuse for a business. The Whole service office is smaller than a living room in a 1 bedroom apartment. The sales room is just sad and makes you depressed and feel sorry for the location for even attempting to be decent it’s literally comparable to the worst motel 6 you can thing of. There is just a huge empty pool like structure in the front that’s filled with dirt, grime, and a whole bunch of just green substance. Clearly seems like a health violation or something. I do not recommend this location what so ever unless you like being taken advantage of, abused, bullied, and harassed.

My husband and I went to Stevens Creek Volkswagen to look... - mrscourtneyreed

My husband and I went to Stevens Creek Volkswagen to look at a new Atlas. We live in Santa Cruz, but the Santa Cruz Volkswagen dealership is awful, so for us it was worth the drive. The first day we met with Bang and he was wonderful! He showed us a few different Atlas’ and they were great but didn’t have exactly what I was looking for. It was late so we decided to come back the next day. When we came back, we worked with Alex and again, he was wonderful! He found a new Atlas with everything that I wanted. As we were talking he asked if I would be interested in a CPO lease return. I said yes and he showed us a top of the line Atlas with every bell and whistle. Since it was a lease return, it was close in price to the new lower model we had been looking at. We were sold! Alex made the negotiation process a breeze and never pressured us of made us feel uncomfortable. He was upfront and laid back the whole time. I would HIGHLY recommend making the trip to San Jose to go to Stevens Creek Volkswagen if you’re in the market for a VW. Everyone was so nice and professional. We’ll be making the drive to have our Atlas serviced here because they’re so great.

Worst car purchasing experience. - mjbenz

Worst car purchasing experience. Purchased a CPO 2019 Tiguan on 1/5/25 for our son to use while in school. The process took forever, they also would not give me the purchase agreement and let me register the car in my home state; they said it had to be registered in California. I understand California requires sales tax to be paid if you drive a car off the lot, but nothing in the California vehicle code says you have to register it in California. The DMV held the title and registration pending a smog check, the dealer failed to complete it before selling the car, and to top it off, they submitted the DMV paperwork with the wrong middle initial, so I am not even the legal owner. I pointed this issue out at signing, and was told it would be corrected before submitting it to the DMV. When I received the title, I took it to the North Carolina DMV to reregister it and was told I need to get the title corrected before I can register it. I called and emailed the finance person (Armen Apayan) multiple times about the issue with no reply. I also emailed the salesperson, and he replied, saying he spoke to Armen, and Armen would get the issue resolved. It is now April 28th, and nothing has been done. I am also now outside of the 90-day grace period the state allows from the date of purchase to complete registration, and will now have to pay sales tax when I register it. I should have stopped everything and said fix it now, or I'll walk but we were in a rush; we only had five days to move our son from NC to LA, get a car, set up an apartment, and get him settled before starting classes. The car is great, but the sales customer service and management sucks. Guess we should have bought the Nissan we looked at down the street.