If you're considering doing business with Yuba City Honda - Djxcell530
If you're considering doing business with Yuba City Honda and have elderly or medically vulnerable family members, please read this.
My 73-year-old father, who suffered a stroke several years ago, was taken in for a vehicle service appointment. He did not drive himself there—he cannot legally drive and has no valid driver’s license. While waiting, he wandered the lot and was approached by sales staff.
Despite clear signs of cognitive impairment (he has documented memory, judgment, and vision problems), the dealership allowed him to enter into a complex vehicle purchase. He did not test drive the vehicle. In fact, according to his girlfriend (who was present during the sale), he barely even looked at it. Yet the dealer proceeded with a sale and delivered the vehicle 30 miles to his home, closing the deal.
The monthly payment is $868 for 72 months—an outrageous loan structure for someone with limited income and serious medical and financial limitations. After the purchase was complete, our family was given a credit denial letter that had been generated during the approval process, showing that he had initially been denied financing for poor credit, delinquencies, and debt ratios. Despite this, they still pushed the deal through.
We submitted a Power of Attorney along with a letter from his physician clearly stating that he lacks the capacity to understand financial decisions. The doctor described his post-stroke neurological impairments in detail, including difficulty processing complex information, following multistep instructions, and reading.
Yet despite this, the dealership has been nearly unreachable. Phone numbers listed on the website do not work or go unanswered. A staff member listed on their website, “Woody Elwood,” responded to a text but gave no help. The only communication came from Alex Barrow, the Sales Manager, who told my sister that Power of Attorney was "not enough" to assist us. I, personally, have not received a single reply from anyone.
This situation has created a serious financial hardship for my father and for our family, who are now trying to figure out how to manage a loan that never should have been written in the first place. It is impossible to understand how a sale like this made it past any ethical or financial review.
I’m sharing this not to attack, but to warn others. Elderly and vulnerable individuals should not be targeted or allowed to enter into transactions like this—especially not without proper oversight or safeguards. This experience has been deeply disappointing and damaging for our family, and we hope the dealership chooses to take responsibility and correct it.
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